# Citizenserve Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Citizenserve Software - reviews, pricing plans, popular comparisons to other Municipal products and more.

Source: https://www.capterra.com/p/68148/CitizenServe

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# 

 Citizenserve Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 31, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Citizenserve

## What is Citizenserve?

Citizenserve is a modern cloud-based permitting and community development platform designed specifically for small to mid-sized municipalities and counties. Our intuitive software simplifies building permits, planning, inspections, code enforcement, and licensing with powerful automation, real-time visibility, and seamless integrations. Staff benefit from intelligent workflow routing, automated notifications, and easy-to-use tools that reduce administrative busywork. Field inspectors enjoy full mobile access through any web browser — including offline capability — to enter results, capture photos, and generate automatic reports on the spot. Citizenserve stands out with robust two-way integrations (ESRI ArcGIS, Tyler Munis, Incode, BS&A, Laserfiche, Bluebeam, ProjectDox, and 30+ payment processors), transparent per-user pricing, and exceptional long-term customer support. Many clients have trusted us for over 20 years because we deliver reliable efficiency, transparency, and outstanding

## What is Citizenserve used for?

[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Municipal](https://www.capterra.com/municipal-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$18000

Per User, Per Month

Free trial  
not available

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Do you work for Citizenserve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.citizenserve.com&name=Citizenserve)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Citizenserve

2.0 (1)

VS.

[### informe ta ville](https://www.capterra.com/p/231726/informe-ta-ville/)

[4.0 (2)](https://www.capterra.com/p/231726/informe-ta-ville/#reviews)

Starting Price

$18000

per user, per month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.0 (1)

Ease Of Use

5.0 (2)

Value For Money

5.0 (1)

Value For Money

4.5 (2)

Customer Service

3.0 (1)

Customer Service

5.0 (2)

## Citizenserve alternatives

[NDepend](https://www.capterra.com/p/235123/NDepend/)

[0.0](https://www.capterra.com/p/235123/NDepend/#reviews)

Starting price

$399.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/235123/NDepend/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Case Management

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Client Portal

Private online space that lets businesses securely share documents and provide information access to clients

Citizenserve 30 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Private online space that lets businesses securely share documents and provide information access to clients

Ensure all properties are adhering to government and legal codes

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Software specialized for municipal offices and agencies

Integration with geographic information systems

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Manage the development, use, value, and ownership of land and its resources

Issuance of valid licenses to initiate projects or tasks

Access software remotely via mobile devices

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Issuance of valid permits to initiate projects or tasks

Scheme and regulate the construction, modification, or use of land

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Determining value of properties/purchases to calculate tax

Set up connections to third-party platforms to improve business processes

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Features

2.0 (1)

2.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Basic

$18,000

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

ArcGIS](https://www.capterra.com/p/93333/ArcGIS/)[

authorize.net](https://www.capterra.com/p/221412/authorizenet/)[

CSG Forte](https://www.capterra.com/p/135920/Forte-Payment-Systems/)[

ETS](https://www.capterra.com/p/160319/ETS/)

## Support, customer service and training options

Customer Service

3.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (1)

3.0

Based on 1 reviews

## User reviews

Overall rating

2.0

Based on 1 reviews

Filter by rating

5(0)

4(0)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

Joseph I.

Building and Zoning Director

Government Administration

### "It's the basics, but it works."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

May 25, 2024

Citizenserve is a basic database management platform that can handle permits and inspections. It has one way that it works, and if staff doesn't follow that workflow, records can get hopelessly confused. It does offer many high level functions, but for the price, it does a basic job well enough.

Pros

Citizenserve was reliable. When we had an internet connection, it was there with the data we needed. Search results came back quickly. Documents stored securely in the cloud. It processed our permits and inspections adequately.

Cons

It does not have great features for selected items relevant to the day. It was difficult to distinguish between older permits and newer ones for the same property. Without an accurate and up-to-date set of parcel layers, it is difficult to keep separate records separate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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