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A comprehensive solution to run your P&C insurance company, ISI Enterprise is a premier policy administration suite for property and casualty insurers. Combining leading-edge browser-based technology with functionality not found in any other solution, ISI Enterprise includes policy administration, product development, claims, billing, accounting, reinsurance, CRM, agent/broker portal and supporting sub-systems including knowledge/document management, scanning and mail merge.
Provider
Insurance Systems
Located In
Canada
Foundation
1997
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars, In Person
Support
Chat
Cloud-based & on-premise policy administration solution that helps businesses of all sizes manage administration, billing, accounting & reinsurance with agent/broker portal and more.
Content Source: ISI Enterprise
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Overall Rating:
ISI Enterprise Reviews
Pros
ISI has been responsive and innovative to in helping LML implement it's new core system.
I feel like the functionality of the system and the ability of the ISI team to shape it to fit our needs, when necessary, has the core system of our business set for all our current and future needs.
The software is customizable and reliable. We have been able to work with ISI's great team to create a system that meets the needs of all of our departments.
Tickets tend to remain outstanding for long periods of time.
Cons
If I had to find one thing to complain about it is the software being standardized on IE. You can use it in other browsers (and we are) but the standard is IE.
The user interface is clunky for maneuvering to locations, items, and coverages. The inability to move windows is frustrating for users.
This is confusing because the client number is not the same as the system generated new business policy number.
OOSE transactions are challenging for our large programs in particular. I receive feedback from users that searching is confusing.
"Significantly improved our data capture and manipulation. Increases efficiency."
Pros: For property and casualty insurance, ISI Enterprise provides a good suite of products for our policy administration, claims, product development, reinsurance, accounting, billing, and CRM needs. It captures so much more data and has increased our processing efficiency significantly. Their customer support is efficient, timely and very receptive to suggestions or new ideas. Their knowledge and understanding of insurance is really excellent.
Cons: Most of the time, reinsurance calculation works really well in almost all scenarios except for those really complex situations that require manual intervention from the user.
"It is good in many ways, especially for simple, non-program policies. "
Overall: Effective policy management system which handles our reinsurance needs adequately.
Pros: Customer Support is great. The ISI team is prompt and efficient. Reinsurance calculation works for at least 90% of our situations. Only complicated reinsurance situations require user manipulation. We can do some internal configuration changes ourselves. Once users have been trained, it is reasonably simple to use.
Cons: Enterprise is not intuitive for a new user in terms of adding new locations or items. The user interface is clunky for maneuvering to locations, items, and coverages. The inability to move windows is frustrating for users. Slow response for large program policies is a frustration for users. Certain changes which would seem to be easy drop-down option changes (e.g. in Activity Central) are base code changes which means a lot of work to change it. The release management for large changes is complicated (e.g. merging feature branch to QA, then we must regression test after the merge). OOSE transactions are challenging for our large programs in particular. I receive feedback from users that searching is confusing. The problem is that when people search for client number in a policy number field, the (interim) policy number that was generated when a new policy was set up is also return. This is confusing because the client number is not the same as the system generated new business policy number. Although I understand why it happens, the users don't and they think there is a bug in the search function. It would be good to come up with a solution for this. Naming of rating and rule tables is inconsistent.
"Tickets tend to remain outstanding for long periods of time"
Overall: Broker Module
Pros: the new system implementation has brought about many efficiencies for all departments and we continue to realize more efficiencies as we continue to use the system and expand our development opportunities with ISI.
Cons: as with any new system implementation, there have been some ups and downs but overall the downside of development and implementation have not been critical. The benefits of the new operating system far outweigh any of the issues that we incurred during development and implementation.
"We've experienced meaningful improvements in processing efficiencies."
Pros: I like the functionality of the software - if there is something I require, ISI has probably thought of it. If they have not thought about it, they are receptive to new ideas.
Cons: The current user interface is not great but that's getting an update this year! Otherwise, everything is falling into place. Base reports would be my next 'room for improvement' area.
Vendor Response
"Easy to use - not using to it's full capacity yet "
Overall: Commercial packages - automated Letters automatically generated Less room for errors with more controls in place Activity Central - we are not using it to its potential - but will gain even more efficiency once we use it fully
Pros: Many increased efficiencies - fully integrated - more data captured - more user controls to prevent errors
Cons: Out of Sequence endorsements not working correctly yet - Reports not working correctly - Processing time for searches on large policies - comparability issues with different search engines
