# Page 2 | Rosy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rosy the right Salon solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/reviews --- Rosy 4.7 (144) [View alternatives](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rosy ## Showing most helpful reviews Showing 26-50 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TMA Tracy May A. Beauty Salon Owner Cosmetics Used the software for: 2+ years ### "One Of the Best Softwares Out There! Highly Recommended." January 5, 2023 5.0 I am an owner of a small salon and honestly, I don’t know what I would have done without ROSY.I have been using ROSY since 2010 and never had any issues at all. It is a very affordable software and they are always upgrading and improving the program.ROSY made my life and my client’s life a thousand times easier. I LOVE ROSY!! I recommend anyone in the beauty industry to try it out! Pros Very easy to use and always upgrading and improving the software. Cons Nothing I can think of right now. I just love it. Review Source AH Aubrey H. Owner Consumer Services Used the software for: 2+ years ### "I would not recommend this company" October 20, 2020 3.0 Dont use them Pros It's easy to use and price is good . Anyone can use it Cons Its hard to get anyone to call you back in a timely manner. They told me to do my credit card processing through another company and then as soon as we got it set up just 25 days later, Rosy discontinued working with that company (for good reasons) and refuse to help me get out of my current contract which is around $750, or get me a new machine through them and want me to pay another $500 for a machine either up front or monthly . They are not transparent, nor helpful and refuse to let me speak with anyone else. I am very disturbed by this and think so many salons are probably going out of business right now, if i were the manager or owner of this company, it quickly rectify the situation and give us a new machine, no questions and no arguments ! They were zero help setting up the last machine and have been so slow to reply on getting a new one, its been just awful ! Dont use them Review Source SN Steve N. President Cosmetics Used the software for: 2+ years ### "Had Rosy Salon Software for 3 different nail salons, never disapointed." April 12, 2019 5.0 The system is great and they have a very responsive customer service line. Definitely the best salon software system I have had the past 20+ years of working in the nail salon industry. Would definitely recommend. Pros It is incredibly flexible for almost near anything you can think of. Able to send text reminders, online scheduling, email, can add your own services, easily navigatable, can provide different kinds of reports that you need. Not only I am happy with it, but most of my clients are happy with it as well. We have also referred to some of our friends to use this software, they also love it. They also have a ONE MONTH FREE TRIAL that you can play and experiment with BEFORE YOU PURCHASE IT. Great for new salon/spa type business to try. Cons Sometimes the text messaging system texts the customer's appointment time based on their second or third service instead of the first service they have that day, but its a small minor detail that doesn't affect us too much. Review Source DH Derek H. Used the software for: ### "Hands Down the Best Salon Software available!!!!" February 21, 2017 5.0 Our company has a huge number of clients that are salon owners using software. I can tell you that we see 3 to 4 software companies that are in most salons because they are market leaders. Our salon and spa business education systems rely on software that can get the job done. With that being said, we have become extremely excited over one platform which is constantly evolving and becoming our go to for our clients. We now recommend converting to this software to all of our clients. Now the golden question you ask is, Ok which one is it? Our number 1 pick is Rosy Salon and Spa Here is why we chose this software. While many softwares have great features, we find they are lacking in other areas and Rosy Salon and Spa seems to have it all in a very affordable price. Here is a list of features that we love. 1. First cloud based software and we never have outage issues 2. Free text and email confirmations. Most of the others charge for this 3. Works on all devices, Apple, PC, iPad, tablet, phone Etc. 4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform 5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37% 6. Facebook Integration- this feature has been huge for us 7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves 8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet. 9. Reporting Engine- all the reports you need without the confusion 10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product. 11. Point of Sale with credit card integration 12. Booth Renter Management- this is a huge feature as they are the first to allow you to have multiple renters with their own account all tied in to your front desk. This will keep you legal with the IRS and independent contractor laws. 13. Memberships- This feature allows you to set up recurring memberships like a Gym and have the payments automatically sent to your salon and spa. 14. Is five star rated on the most trusted software evaluation site Top Salon Software for 2016 | Reviews to Find Software Review Source DH Derek H. Used the software for: 2+ years ### "This company sets itself above the rest with the best customer experience and service !!!" October 11, 2017 5.0 Pros 1\. First cloud based software and we never have outage issues 2. Free text and email confirmations. Most of the others charge for this 3. Works on all devices, Apple, PC, iPad, tablet, phone Etc. 4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform 5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37% 6. Facebook Integration- this feature has been huge for us 7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves 8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet. 9. Reporting Engine- all the reports you need without the confusion 10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product. Review Source SY Susan Y. Operator Cosmetics Used the software for: 2+ years ### "Convenient appointment booking" February 5, 2021 5.0 Rosy sends my clients a reminder of their appointment which cuts down the number of no shows that I have Pros Before I used Rosy, i carried a bulky appointment book in my purse everywhere I went. I needed to be prepared to book appointments at all times. With Rosy all I need is my smart phone and the rosy app. Now I can carry any size purse. I like the convenience of the app Cons I can’t say that I dislike anything about this software. They have thought of every option to fit my needs Review Source kB karyn B. Owner/Esthetician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome product!" April 18, 2017 5.0 Oh my goodness! This software rocks and has pretty much everything I need for my business. It is intuitive, easy to use and look at, you don't get nickel and dime for every extra, the extra marketing package is well worth the money (great client feedback, especially regarding text reminders), and customer support is always helpful. The only two cons I've run into, and have mentioned to the support team, are that you have to print out a separate receipt and hand it to your customers to fill in the tip amount (which I feel is presumptuous and rude) and then print another for them to sign. In an industry that often, but not always involves gratuity, that just seems rather pressuring. The other is that there is no option to build in check out/cleanup time with appointments. There is a processing time option, but no way to add cleanup time without your clients thinking that their 60 min facial is now 75 minutes, like what their reminders tell them. Those are the only two downfalls I've found to date, but I can work around those issues until they are fixed. I highly recommend Rosy! I don't have to log on and off every time I want to use the system, have it running on iPads and Macs and PC's with no issues or delays in processing or loading, and can also have clients securely store their cc info for future bookings, phone orders, and cancellation fees. I love Rosy! Pros Everything! Easy to use, easy to program, easy to run from multiple devices in multiple locations, never have an issue signing on, POS system rocks. My life has been made so much easier with Rosy! Cons Not a fan of handing clients a tip worksheet and then a separate receipt to sign for credit card payments, no way to build in cleanup/checkout times into services. Otherwise, that's it. Review Source TS Trina S. Owner/Master Stylist Consumer Services Used the software for: 2+ years ### "Makes my salon management easy" November 30, 2021 5.0 Pros I love Rosy. I have been using this software since 2009. It helps me run my salon easily it is a very reliable and helpful tool. Cons I love everything about this software. It’s easy to use and has amazing features. Review Source BS Beth S. Dir. of Operations Used the software for: 1-2 years ### "Rosy is by far the best Salon / Beauty Industry Booking Software available today." July 18, 2018 5.0 Pros Rosy provides a robust platform all delivered via the cloud thereby not necessitating any equip. purchases by clients. The platform includes, booking, marketing, eCommerce, reporting and sales transactions functionality. All of these functions are amazing. The reporting though stands out and allows our team to have a visibility into our business which previously was unavailable. This information allows our management to make more informed and timely business decisions. This allows our team to move forward and meet or exceed our business goals! Cons As with all technology, there are always new features or changes which you would like to have in any platform. The Rosy management and customer support teams are very receptive to new ideas for the platform. However timing of any updates or new features must fit into a roadmap which sometimes doesn't allow the update to be made as quickly as you would like. This is normal though. Review Source RM Robert M. Hairdressing Retail Used the software for: 2+ years ### "Why clients need to receive multiple messages when booking only for one appointment???" November 7, 2022 3.0 Bad Pros Not sure any more after losing Extremely frustrated clients Cons New tip messages for one appointment. Confuse clients result in losing clients!!! Review Source KB Kimberly B. Owner Cosmetics Used the software for: 2+ years ### "For the most part, it's great!" March 14, 2017 4.0 I like that they're constantly working to improve and add more features. Some of the features need more options and flexibility to be more useful, but as time goes on, I'm sure they'll continue to make improvements. Specifically the Rewards feature and the parameters for Mass Email Client Lists need to be updated. Also, the Image Library needs to be accessible on mobile again. Their Online Booking is great! Pros The Online Booking and schedule view (I really like the red time bar they added recently) Cons They sometimes make "improvements" that make things worse/harder. For instance, removing the Image Library from mobile. These days a lot of people are using apps to create images for Social Media, so you need to be able to easily add them to the Image Library from your phone. Review Source BL Beth L. President Consumer Services Used the software for: 6-12 months ### "Happy with some aspects but still waiting on reports promised day 1 - still waiting....." February 21, 2018 3.0 Pros Happy with text and email confirmations, fairly easy transition from previous software. Basic customer service is responsive for the most part. Cons Asked about 2 specific reports before purchasing product, promised they could create them no problem, still waiting almost 1 year later, they say they cannot give us a date when they will be done, one is for tax reporting. No apologies just told 'in development' then told nothing is worked on during Nov & Dec - so don't have issued during those 2 months. Not flexible for building or customizing reports that exist. Having issues with server but they cannot tell us if it is their issue or ours and we cannot have people kicked off mid appointment or mid check out. Booking multiple services are challenging and have to be booked separate. Review Source Response from Rosy Salon Software June 15, 2018 Thank you Beth (and your team) for working with us to address your reporting concerns. With the changes released a couple months ago, we understand your process is much smoother. Please feel free to contact support with any issues going forward. Thanks again - Jim. AK Angelo K. Owner Used the software for: 1-2 years ### "Rosy is not a bad platform for some businesses but limiting for us. We were never told the payment processing option is not available in Canada. We would have never switched to Rosy had we known. We now have to use Rosy plus another POS to complete the tr" November 22, 2017 3.0 Rosy could be a serious competitor to the bigger salon softwares if it offered more flexibility in time increments for scheduling instead of the fixed 15 minute increments. Rosy would be easy sell in Canada if they integrated with the Canadian payment processing systems. Customer support seem very "protective" of their supervisors and don't like to forward calls to their superiors even when the issue is beyond their roles and responsiblities. The prevailing feelings we have of Rosy is that once we signed the agreement we were taken for granted Pros Rosy has been relatively stable. We encountered a few freezing and down times but have not had any prolonged disruptions. Staff find it easy to use Cons Limitations of 15-minute time increments is a costly deficiency for the business. In Canada, not having the capacity to process payment through Rosy is a major problem and a costly one in terms of time, efficiency, controls...etc. Review Source RL Rebekah L. Owner/stylist Consumer Services Used the software for: 2+ years ### "Excellent cloud based software" February 21, 2017 4.0 Rosy has all the features I was looking for when researching software for my salon. Online booking, email and text confirmations, cloud-based (no annoying updates), and plenty of reports for management. The price increases as you add stylists, which is nice when starting out small, you don't need to pay a ton up front. The customer service has been excellent and very prompt every time I have a question. I would definitely recommend this to other salons. Pros Text/email confirmations Reports Online booking Cloud based Cons Can't use same email with multiple clients (a pain for families) Can't discount a service but still give full credit to the stylist for the service (i.e., salon-run promotions that shouldn't affect stylist commissions) Review Source ME Mandy E. HR Human Resources Used the software for: 1-2 years ### "Love Rosy! " February 21, 2017 5.0 Rosy is such a great software. We wanted something that was cloud based and easy to use-and Rosy is! We switched from three different softwares before we found Rosy, and after using it for 5 minutes I knew this was the one. The stylists LOVE it because it's so user friendly and they didn't have to spend hours learning how to use it. They learned how to use it in 5 minutes! Customer support is amazing, they are always there to answer even the littlest of questions. They are always upgrading too, so Rosy gets even better all the time. We are a high end, fast paced salon and Rosy has been a lifesaver. We highly recommend it for your salon software! Pros Easy to use. Has a variety of reports. Cloud based, you can access anywhere. Online booking. Customer support. Cons No option to confirm through text message reminders. Wish you could customize payment options to add other ones for different coupons we offer. Review Source LF Lynn F. owner/esthetician Retail Used the software for: 2+ years ### "Easiest, most user friendly spa software out there!" February 21, 2017 4.0 I had come from a spa that used Millennium, and that was such a confusing program, and because it was installed into our mainframe, we had various problems and times when we were without service. It was also impossible to log in anywhere else without using a program such as GoToMyPC, and that was an additional expense. When I left to open up my own spa in 2013, I had done some research and the did a trial of Rosy. I was instantly sold. And it just keeps getting better and better. Pros The ease of use, and the ability to login from home, my smart phone or tablet! Cons There's not much I don't like but I wish there was a way to perform both a return and a new purchase in the same transaction. Review Source RH Rebekah H. Owner/stylist Cosmetics Used the software for: 2+ years ### "Best salon software I have used" February 21, 2017 5.0 I have been a cosmetologist for 13 years and owned a salon for 11. I have used several different salon softwares and Rosy has by far been my favorite. It is very easy to use both from a desktop and mobile device. It allows me to track my stylists services and reports very easily, in return saving me time. The customer service is the best I have experienced not only in the software I have used but in general. They are very helpful whenever you need it. I love that my stylists can have as little or as much access to many different options with this program. I could go on about this program and have referred many other stylists to it also! Pros How easy it is to use for anybody Cons The way the credit card receipts print Review Source EP Erica P. Vice President Used the software for: 1-2 years ### "So glad I switched" January 11, 2018 5.0 Pros It was easy to switch since the staff did the transfer for us. Its much cheaper than the competitor we were using. The software is easy to learn. And we love the cloud based appointment book that is awesome since I dont have to worry about carrying it around. Their customer service is also friendly and easy to get a hold of. Cons I dont like that I have to pay extra to make appointments for a room/resource thats not being manned by a person. Review Source SL Sally L. Owner Used the software for: 1-2 years ### "I've used a few other software systems Rosy is by far my favorite because of how easy it is" May 8, 2017 5.0 Pros I've used a few other software systems Rosy is by far my favorite because of how easy it is. The reports are simple and easy to understand Really everything about it as simple. Other software is I've used you have to go through several screens just to find your answer. I appreciate so much that is not the case here. Also your technical support is excellent! Cons There have been some serious system crashes lately that have made it difficult to operate But I will say you guys do whatever you can to make it right and you own the problem and don't try to blame other shit for it. I truly appreciate that Review Source JA Jacob A. Owner Used the software for: 2+ years ### "We love Rosy" February 28, 2018 5.0 Pros Rosy is the lifeblood of our business (aside from staff, that is). It is dependable, and robust, and we love that we no longer have to worry about our Salon management software working, or about staff having a difficult time learning it. It is a must for all small salons and spas. Cons My only complaint would be that the reporting is somewhat lacking. I wish there were more ways to view the data online, rather than having to export large data sets just to get at what I want. Review Source CG Carolen G. Salon owner/stylist Cosmetics Used the software for: 2+ years ### "Amazing Scheduler for my salon " February 21, 2017 5.0 I've used this service for about 6-7 years now and I have never even considered switching to anything else. They continually update the software to make it better and more easily functional. Any time I have had any little hiccups with the system they are QUICK to get back to me and help right it. I wouldn't waste my time with any other service just get this one... the best in the industry! Pros Ease and functionality Constant updating of software on the back end Serve based so I can get to my schedule from ANYWHERE Cons N/a Review Source JB JOHN B. cosmetologist and business manager Consumer Services Used the software for: 1-2 years ### "THE BEST !!!!!!!!!!!!!" February 23, 2017 5.0 We have had the program for over two years now. It is making out salon (and personal )life very nice. The scheduling is easy and flexible. We can enter the appointments - doctor- other personal opts. very easy and fast. The service tracking and formula handling is neat and did I say quick? One GREAT feature is that 'Rosy' keeps the information on line. We can make appointments from our cell phones anywhere we are at. and there is not the probe that 'My computer broke".... does that happen?? ya betcha it does - BTDTGTS - (been there-done that-got the shirt) . . In the past we have had the computer bugs and lost it ALL,,, not fun. Will give the highest praise to this company. Take care, John & Mary B - FOXIES - Waukesha WI Review Source JA Jacob A. Manager Consumer Services Used the software for: 6-12 months ### "Fifth time's the charm!" March 5, 2017 5.0 Took us a few failed attempts with other salon software "solutions" before we stumbled upon Rosy, but we're glad we arrived finally. Rosy is reliable, simple to implement and use, and makes payroll and accounting a breeze. It lacks some of the more advanced features which Shortcuts, Super Salon, and others boast, but I'll trade those in a heartbeat for the ease-of-use and reliability of Rosy. Keep it up Rosy! Pros Ease-of-use. Simple to get set up (implementation). Simple, straightforward reporting. Cons inability to custom tailor some of the commission tracking. Lacks some more advanced reporting Review Source HS Heather S. Used the software for: ### "I have to title my review?" July 17, 2014 4.0 Pros: Client friendly online booking Simple, not over cluttered with "spa" stuff Mobile access for all staff Excellent customer service All online so no computer worries Email reminders Could improve: Add ability for clients to leave a note when making an appt. style seat has this feature and over half of all clients were using it Add ability for stylists to block time off on mobile device. We all need to do this at least 3-4 times a week! Fewer clicks/keystrokes during check in and check out process (why do I even have to check them in? Make client data searchable even if they're a new client who hasn't checked in. Have an "other" option so I can add services at the last minute. For example, if I want to charge someone for extra color, a filler, etc and want it to be a line item on their receipt but I don't want to have to set up a whole new service while they're sitting there. Less confusing client merging. I can never tell if I'm canceling out their data Don't make me input a sku #, it makes adding inventory tedious. I just make up fake numbers anyway. Don't require phone/email/last name/reason for cancellation. I guess this goes back to fewer keystrokes Customizable text reminders- I have been no showed by 20 year olds who are like "OMG email? Lol." Two hours is not enough notice! Ability to double book through the salon but not online. I can't figure out any feasible way to do this, but my regular six weekers, I could easily double book but I don't want some new client doing it. Review Source KH Kim H. Owner/Stylist Cosmetics Used the software for: 2+ years ### "Don't know what we'd do without it" February 22, 2017 5.0 From the very first moment of setting it up, Rosy support was there every step of the way. This program is so easy to use. Our clients absolutely LOVE getting the text and email reminders. It has cut down on our no shows dramatically. I love that if I'm on the go I can check/book my schedule wherever I am. I don't know why we waited as long as we did. You won't be sorry that you went with Rosy! It's the BEST!!! Pros easy to use- many features Cons nothing Review Source Similar Products Featured