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Web-based CRM platform that enables performing arts and cultural organizations to manage ticketing, marketing, fundraising, merchandising, sales, patrons, volunteer enrollment and more.

Product Details

Cloud-based ticketing, fundraising, CRM & patron data management system developed for performing arts & cultural organizations. Patrons may purchase tickets, subscriptions, passes, gift certificates, memberships, classes & passes online or from your box office. This is done by using pricing & database tools that integrate with ticketing for marketing, reporting, mailings and other functions. The service is priced for non-profit organizations.

Contact Details

Arts People

http://www.arts-people.com/

Founded in 2006

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Arts People Features

Alumni Management
Auction Management
CRM
Campaign Management
Contribution Tracking
Donor Discovery
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Recurring Giving
Volunteer Management
Attendee Tracking
Badge Management
Calendar Management
Class Registration
Contact Management
Custom Forms
Event Registration
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Processing
Self Check-in
Surveys & Feedback
Barcode / Ticket Scanning
Concessions Management
Customer Data Management
Employee Management
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Promotions Management
Season Tickets
Seating Map
Ticket Brokering
Ticket Reservations
Website Management

Arts People Reviews

Showing 5 of 16 reviews
Overall
4.8/5
Ease of Use
4.9/5
Customer Service
4.9/5
Leira S.
Artistic Producing Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 10, 2017

“Arts People has helped my small community theatre in many ways resulting in higher revenue.”

ProsIt is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre.
ConsThey have not yet solved global warming. I am sure they will get on that when they have a free minute.

Vendor Response

By Arts People on May 11, 2017
Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their organization to succeed. As always, let us know if you'd like to talk about how to use the system even more to your advantage. We're always here to help. All our best on your current season and upcoming subscription sales for next year!
Source: Capterra
May 10, 2017
Kevin P.
Technical Theatre Arts Director
Performing Arts, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2017

“The best ticketing provider, with the right options, at the right price.”

OverallI did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.
ProsI did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.
ConsI wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like.
Reviewer Source 
Source: Capterra
September 18, 2017
Liz D.
Box Office & System Volunteer
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 21, 2015

“Makes Theatre Ticketing and Patron Management a Sure Success”

OverallFinding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn't know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that's what it's all about, isn't it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!!

Vendor Response

By Arts People on May 11, 2017
Thank you so much Liz for this thoughtful review. This makes our day, to hear from clients like you who are loving the system and our staff support. We love what we do. To help arts organizations such as yours to smooth the administrative processes so you can focus on their patrons and your art, and to exceed your expectations is at the heart of our mission. Thanks again.
Source: Capterra
April 21, 2015
Jim P.
Membership Chairman
Computer Networking, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2017

“Arts-People works great and when you have questions, they know the answers!”

OverallWe track our membership and sales, our members have easy access to our performances.
ProsConstant updates and attention to detail. Multiple methods for interfacing with the software, my elderly clients want phone support, 50somethings want email support, 40 and under want a web interface, I bet they are working on a phone app for my 20somethings. For a membership based theater, it is very economical. If you use walk up Credit Card based ticketing, it may not be as cheap. When we have any questions, they provide instant help!
ConsWe only have 4 plays a year, so we have retraining each time we use it, they just keep making improvements faster than we use the software.

Vendor Response

By Arts People on September 7, 2017
Thanks for your post Jim! We're so glad you've had a positive experience using the system. We're happy to help with any re-training you might need ongoing, all included of course, and be sure to talk with us about door sales expenses. There are options around this too. All our best!
Reviewer Source 
Source: Capterra
September 5, 2017
Scott P.
Artistic Director
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 30, 2009

“Ticket Turtle Has Changed Our Whole World”

OverallWe love this system and will never use another ticketing system.
ProsThe Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle.
ConsThe only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future.
Source: Capterra
July 30, 2009