--- title: "Arts People Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arts People Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/10010710/Arts-People/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Arts People Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Arts People ## What is Arts People? Cloud-based ticketing, fundraising, CRM & patron data management system developed for performing arts & cultural organizations. Patrons may purchase tickets, subscriptions, passes, gift certificates, memberships, classes & passes online or from your box office. This is done by using pricing & database tools that integrate with ticketing for marketing, reporting, mailings and other functions. The service is priced for non-profit organizations. ## What is Arts People used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Registration](https://www.capterra.com/registration-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 5% Starting price $0.99 Usage Based, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arts People?[Manage this product listing](https://www.g2.com/products/arts-people/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arts People 4.5 (22) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $0.99 Usage Based, One Time Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.3 (634) Value For Money 4.6 (12) Value For Money 4.5 (598) Customer Service 4.6 (22) Customer Service 4.8 (581) ## Arts People alternatives Highest Rated [4.8 (513)](https://www.capterra.com/p/220131/Zeffy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,288)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (93)](https://www.capterra.com/p/148555/Raklet/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10010710/Arts-People/alternatives/) ## FAQs about Arts People Overview ### Which roles and teams benefit most from Arts People? Arts People is most used by arts organization leaders, including executive, artistic, and general directors, who oversee programming, operations, and audience revenue. Box office and ticketing teams manage sales, seating, and patron records, while development, membership, and events staff support donor engagement, memberships, and event coordination. Answer based on 21 reviews Overview ### What company size and specific industries is Arts People built for? Arts People is designed for performing arts and cultural organizations of small to mid-sized scale that need a web-based CRM for ticketing, marketing, fundraising, merchandising, sales, patron management, and volunteer enrollment. It suits theaters, arts groups, museums, and similar nonprofits that manage audience and donor activity. Features and Usability ### What are the key features of Arts People? Arts People includes event registration and event management, online ticketing, mobile ticketing, reserved seating, and barcode or ticket scanning for admissions. It also offers CRM, donor and contribution tracking, membership management, payment processing, point of sale, reporting/analytics, marketing automation, and volunteer and employee management. Getting Started and Support ### What training and onboarding options does Arts People offer? Arts People offers live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and feature walkthroughs, while documentation provides written reference material for self-paced review and step-by-step consultation as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Arts People offer, and how do users rate the experience? Arts People offers 24/7 live representative support and chat. Users often describe staff as personable, knowledgeable, and quick to respond, with some receiving help within hours during setup and ongoing use. However, other users report less reliable, increasingly automated service, unresolved issues, and answers that did not fully address submitted questions. Answer based on 10 reviews ## Features AI summary Based on 3,861 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Arts People includes **Online Registration** and **Online Registration**, covering two of the top features reviewers look for in a ticketing solution. However, it does not offer **Event Ticketing**. Instead, the product provides **Ticket Reservations** (**59%**), which still gives organizations a way to manage attendee bookings and hold seats for upcoming events, helping businesses handle registrations more efficiently and keep event participation organized. Online Registration 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Real-time registration over the web Ticket Reservations 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Barcode/Ticket Scanning 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Donor Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Point of Sale (POS) 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Attendee Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A list of registered participants Arts People 35 features A list of registered participants Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Online registration for classes Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Online registration for events Register a group/batch of attendees Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Ability to make a donation from a mobile device/app Allowing users to order, pay for, obtain, and validate tickets using mobile devices Real-time registration over the web Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Manage and track recurring gifts View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking Grants the users access to all events for one season For selection of seat at booking or check-in Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create and manage ticket reservations for various events Manage volunteer information and direct volunteer resources Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.6 (12) Per-Ticket Pricing $0.99 Usage Based,One Time Value for money 4.6 (12) 4.6 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (22) 4.6 Based on 22 reviews ## User reviews Overall rating 4.5 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(3) 3(2) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful CO Chair Of The Board Of Directors Chair Of The Board Of Directors Used the software for: Less than 1 year ### "Functionality and customer service are amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2018 Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed. Pros The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere. Cons The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People. Brandon S. Ex. Dir. Used the software for: 3-5 years ### "Great Company, Does most everything we need" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 24, 2023 We have been with Arts people since before Neon One purchased them. We have enjoyed using the system. Pros Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great Cons They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes Kate F. Producing Artistic Director Used the software for: 3-5 years ### "Not what it used to be" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 July 1, 2025 When we first contracted with Arts People (around 2017), the customer service and costs were very useful for our operations. We were assigned a specific support person, but by the second year we had it, we had randomly assigned support. The software remained stagnant as the support became less reliable; then, when Neon One acquired Arts People the fees increased without any improvements to the software or customer service. I appreciated their arts-focused service in the beginning, but I chose to leave because it felt as though the customers had become an afterthought. Pros I liked how Arts People did not require a long-term contract or monthly fees. I initially chose Arts People because of its affordability and fees based only on transactions. Cons When we first signed up, customer service was helpful, but it became more automated over time and the customer service declined significantly as transactional fees increased. AP Artistic Producing Director Artistic Producing Director Used the software for: 3-5 years ### "Arts People has helped my small community theatre in many ways resulting in higher revenue." 5.0 May 11, 2017 Pros It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre. Cons They have not yet solved global warming. I am sure they will get on that when they have a free minute. DA Development and Box Office Assistant Development and Box Office Assistant Used the software for: 3-5 years ### "Excellent program for box office management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2021 Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming. Pros Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful. Cons It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable. AD Artistic Director Artistic Director Used the software for: Less than 1 year ### "Problems, errors, and rudeness" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 28, 2022 I had high hopes for using this software, and it has the capacity to do exactly what we had hoped. Unfortunately, the extremely unprofessional support and administration of this company make them their own worst enemy. From simple billing practices to tasks like checking their mail to receive checks, it is just maddening. Small Arts non-profits need a ticketing/donor management service just like this one. Unfortunately, all the aggravation is not worth the savings. Pros \- Affordable way to use assigned-seating ticketing for our small non-profit concert series Cons \- Many problems that require interaction with customer support - Rude customer support - Took months for them to believe me when I was trying to explain a problem. - Extremely inept invoicing practices - Reports generate misleading numbers because of the separation between NeonOne and Arts People EC Events Coordinator Events Coordinator Used the software for: Less than 1 year ### "Easy platform for our community events" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2022 Pros I like how easy it is to add the shows and events. There are options for font, size and color. You can upload photos for the online display. The box office portion is easy to navigate which is good for our senior staff. Cons Since most of our patrons are seniors and they try to use their mobile devices to purchase tickets they tend to have difficulty selecting seats. This does cause issues with having to submit refunds. TT Technical Theatre Arts Director Technical Theatre Arts Director Used the software for: 3-5 years ### "The best ticketing provider, with the right options, at the right price." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2017 I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. Pros I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. Cons I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like. BO Box Office & System Volunteer Box Office & System Volunteer ### "Makes Theatre Ticketing and Patron Management a Sure Success" 5.0 April 24, 2015 Finding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn't know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that's what it's all about, isn't it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!! AD Artistic Director Artistic Director ### "Ticket Turtle Has Changed Our Whole World" 5.0 August 2, 2009 We love this system and will never use another ticketing system. Pros The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle. Cons The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future. [View all Reviews](https://www.capterra.com/p/10010710/Arts-People/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.