The Demandware eCommerce Platform lets you focus on what you do best - selling online. You get industry-leading merchandising capabilities and complete control over your site, without the technical burden and risk of managing the hardware, database, network and on-going maintenance required to run a best-in-class ecommerce application.
Pros: It has a lot of features and it is a SaaS platform so you don't have to worry about maintaining infrastructure.
Cons: It requires significant development resources on the client's end to maintain it. Demandware developers are difficult to find and are very expensive. Also, the platform does a very poor job when it comes to dynamic content. There is no easy was for a non-developer who is familiar with things like HTML and CSS to make basic changes to content like hero banners or product content, etc.
Salesforce Commerce Cloud (ex Demandware) is a great ecommerce platform
Jan 22, 2017
Nicola De Coppi
Ecommerce project manager
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: cloud technology
easy to use
software and SFC people focused to drive more money in the ecommerce
Cons: the customer service is quite simple, I know that they are working to a new one and they will soon release.
Overall: I used it in several ecommerce projects and overall the platform is great.
The Business manager interfaces is very simple and easy to use for the merchant.
Also the backend is rich of functionalities for example there are several rules to create a promotion.
It is a cloud platform so you don't need to care of all sys admin stuff and every few months there are new functionalities available on the platform.
Recently Demandware has been acquired by Salesforce, becoming salesforce commerce cloud so I'm expecting even more functionalities to be added in coming months and more integrations also with Salesforce CRM.
Recommendations to other buyers: it is a great software for customer looking at an enterprise solution for ecommerce