--- title: "Availity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Availity Software - reviews, pricing plans, popular comparisons to other Human Services products and more." source_url: "https://www.capterra.com/p/68854/Availity/" page_type: "product" language: "en" --- # Availity Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Availity ## What is Availity? Business solution platform that assists health care professionals with managing patient health records, claims, revenue and more. ## What is Availity used for? [Hospital Management](https://www.capterra.com/hospital-management-software/)[Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 155 user reviews Reviews sentiment Positive 66% Neutral 12% Negative 21% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Availity?[Manage this product listing](https://www.g2.com/products/asiware/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Availity 3.7 (155) VS. [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (155) Ease Of Use 4.4 (73) Value For Money 3.7 (105) Value For Money 4.2 (60) Customer Service 3.3 (118) Customer Service 4.3 (72) ## Availity alternatives [4.5 (261)](https://www.capterra.com/p/139709/TimeTap/reviews/) Starting price $28.45 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [eHospital Systems](https://www.capterra.com/p/138518/eHospital-Systems/) [4.9 (73)](https://www.capterra.com/p/138518/eHospital-Systems/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/138518/eHospital-Systems/) [MocDoc HMS](https://www.capterra.com/p/161290/MocDoc-HMS/) [4.9 (44)](https://www.capterra.com/p/161290/MocDoc-HMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161290/MocDoc-HMS/) Highest Rated [MedQR](https://www.capterra.com/p/10038767/MedQR/) [5.0 (2)](https://www.capterra.com/p/10038767/MedQR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10038767/MedQR/) [View all alternatives](https://www.capterra.com/p/68854/Availity/alternatives/) ## FAQs about Availity Overview ### Which roles and teams benefit most from Availity? Availity is most used by office managers, practice administrators, and billing teams in healthcare organizations that need to verify eligibility, submit claims, and manage payer communications efficiently. Owners and business managers benefit from streamlined revenue cycle workflows, while therapists, counselors, and clinical support staff use it to reduce administrative delays and keep patient operations moving. Answer based on 152 reviews Overview ### What company size and industries is Availity built for? Availity is built mainly for small healthcare organizations, with 88% of reviewers from small businesses and 27% from hospital and health care. It also serves health, wellness and fitness and medical practice organizations, each at 25%, with some enterprise and midsize use. It is commonly used for hospital management. Answer based on 153 reviews Features and Usability ### What are the key features of Availity? Availity includes core insurance workflow tools like eligibility and benefits verification, claim management, claim status tracking, and patient information lookup across multiple payers. Differentiating features include payer information in one portal, prior authorizations and referrals, remittance and EOB/ERA viewing, plus access controls and HIPAA-compliant document handling. Answer based on 84 reviews Limitations ### Does Availity have bugs or technical issues? Availity shows recurring reliability issues for many users, especially around logins, timeouts, outages, and inconsistent module behavior. Provider offices and third-party billers describe frustration with glitches and maintenance interruptions, although some teams still find the portal fast and accurate when it works properly and appreciate access to multiple insurers. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Availity integrate with? Availity integrates with 15 third-party tools and platforms, including eClinicalWorks, CureMD, ChiroTouch, ClinicTracker, Compulink, Axxess Home Health, Agastha EHR, AbelMed, AccuMed, and Aeris IoT. It also connects with CoAction Software, EncounterWorks, Fastrack, HealthPRO, and eTHOMAS for clinical and practice management workflows. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on Availity? Availity offers live online training, webinars, tutorial videos, and one-on-one guidance, giving teams several ways to learn. Reviewers say basic navigation becomes familiar fairly quickly for regular users, but amateur billers, nontechnical staff, and admins often face a learning curve and need extra time to master setup, research, and payment tasks. Answer based on 10 reviews Getting Started and Support ### What customer support options does Availity offer, and how do users rate the experience? Availity offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience with support is mixed: some report quick same-day responses, easy-to-reach chat, and helpful staff, while many describe long phone waits, hard-to-find assistance, inconsistent answers, and tickets closed before issues were fully resolved. Answer based on 30 reviews Features and Usability ### How well does Availity handle insurance management? Availity centralizes eligibility checks, benefits lookups, claims tracking, and prior authorizations for many payers in one portal. Billing teams, front desk staff, and provider offices value quick access to coverage details and EOB information, though some users find navigation busy, payer rules inconsistent, and certain benefit details too limited. Answer based on 84 reviews Features and Usability ### How good is Availity for claim management? Availity supports claim submission, claim status checks, remittance viewing, and payment tracking from a single workspace. Medical billing teams and provider offices often find routine claims tasks easier, but claim search can be inconsistent, past claim details may be hard to locate, and some payers still require separate portals or follow-up. Answer based on 36 reviews ## Features AI summary Based on 165 Human Services reviews Not all Hospital Management software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Appointment Scheduling** (**44%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**76%**) - **Medical Billing** (**53%**) Availity includes **HIPAA Compliant** and **Medical Billing**, giving healthcare organizations the tools to protect patient information and manage claims and payments more efficiently. However, it does not include **Appointment Scheduling**. Instead, it offers **Document Management** (**48%**), which can support record organization and information access in day-to-day operations, helping businesses keep administrative work organized while supporting billing accuracy and compliance needs. HIPAA Compliant 4.3 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Medical Billing 3.4 (38) 71.05% of 38 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Document Management 3.4 (26) 46.15% of 26 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Claims Management 3.4 (38) 73.68% of 38 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Patient Records Management 3.3 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Out-Patient Management 3.2 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Care of patients who do not stay overnight Availity 14 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - API: Application programming interface that allows for integration with other systems/databases - Claims Management: Process of submitting and following up on claims with insurance companies - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Medical Billing: Manage billing and payments for a healthcare provider - Out-Patient Management: Care of patients who do not stay overnight - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Physician Management: Track and organize physician schedules and pertinent information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 3.6 (155) 3.6 Based on 155 reviews ## Pricing Value for money 3.7 (105) Value for money 3.7 (105) 3.7 Based on 105 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ CureMD](https://www.capterra.com/p/98772/CureMD-EHR/)[ ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/)[ HealthPRO](https://www.capterra.com/p/152806/HealthPRO/)[ AccuMed](https://www.capterra.com/p/2358/AccuMed/) ## Support, customer service and training options Customer Service 3.3 (118) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (118) 3.3 Based on 118 reviews ## User reviews Overall rating 3.7 Based on 155 reviews Filter by rating 5(58) 4(45) 3(19) 2(6) 1(27) Mentioned topic Sorted by most recent AS Amanda S. Medical Assistant Health, Wellness and Fitness ### "Availity is terrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 15, 2026 Not good. Website is not user friendly, not to mention worthless when trying to use for checking and starting prior authorization. Customer service is about as useless. Pros Nothing. Website is not user friendly, not to mention worthless when trying to use for checking and starting prior authorization. Customer service is about as useless. Cons Everything. Website is not user friendly, not to mention worthless when trying to use for checking and starting prior authorization. Customer service is about as useless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Susan K. Finance Hospital & Health Care ### "Worst Customer Service Ever Ever Provided " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 2, 2026 Horrible worst customer service i've ever experienced. Apathetic customer service lack of concern for resolving my issue and made it seem she was doing me a favor by listening to me. Pros At this point none even though in the past i have received excellent customer service but today someone who did not care about her job or the issue i was facing came on the line and proceeded to give me the worst customer service of my life. She was apathetic to my situation and it appeared she could not wait to get me off the phone. Cons I have been using their remittance viewer to check on check payments and to see which claims have been rejected and the reason for the rejection. So far everything was going great i have been able to download the files in an excel version and complete my weekly audit process. On \[sensitive content hidden\] a check was issued and paid to the business but it was never listed in the remittance viewer. I called and was told a ticket would be issued. I was asked for the NPI number that was associated with the check i provided the info and then i received a message saying the ticket was closed and I was referred to provider payments.com. I was never told why the check did not show up in remittance viewer. So today i called to inquire on why the check did not show up on remittance viewer because it appears that there are other payments we are expecting that are not showing up in the remittance viewer. The individual who assisted me on \[sensitive content hidden\] repeated the message of going to provider payments after i gave her the ticket number. I asked why the checks were not showing up and she replied check with provider payments she could not help me any further i asked to speak to someone else who could assist or even a supervisor she said there was no supervisor and no one else would assist me. So i'm here left with this issue still not resolved still not clear why the check did not show up on their portal and if we should be using this portal going forwards. She did not care about my issue she was smirking on the phone which made me extremely frustrated and I told her she was not qualified for her job. I hung up and when i called again the call center message said there were 3 callers ahead of me with a 13 mins wait time that kept increasing to 14 mins then 15 mins so i hung up immediately blocked my number and called again and miraculously I was first in line i had to hang up after waiting a while for someone to come to the phone. Extremely appalling customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Gabriela V. PMHNP Health, Wellness and Fitness ### "Useless, cant wait until I don't have to use it.. cant even log in " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2026 Horrible, cant wait until insurance companies come up with something simple and secure, Availity second aunthentification process is a joke Pros Nothing, really want to see the positive but cant find any. Cons Security system is a joke with multiple and complicated verification process useless for most part and time consuming Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZO Zakia O. Operator Administrator Health, Wellness and Fitness ### "Worst customer service ever!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 20, 2026 Horrible customer service and zero problem solving skills ! It’s some serious issues going on in there! I have never dealt with this type of customer service with ZERO problem solving skills and a language barrier! And refused to give me someone who can understand me and vice versa. Pros None Cons I had to call 4 plus times and it took 2 weeks for them to figure out why my providers registration application kept getting rejected Refused to give me their employee 🆔 refused me a supervisor and didn’t offer a solution I’m mean they completely did not understand the assignment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Operations Health, Wellness and Fitness ### "It gets the job done " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 1, 2026 My overall experience was great. Customer support, security, and claim management were all what was expected. Pros It did a great job with patient eligibility and claim management. It was very user friendly with navigating between different payer spaces. I also felt it was very secure Cons It's EOB and remittance viewer was always more difficult than it needed to be. I felt that finding certain payments took longer than it should have Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YR Yaelis R. Medical Office Assistant Medical Practice ### "Nightmare on Availity " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2026 Pros I’d like to share some concerns about my experience with the call center. Unfortunately, the representatives have not been very helpful. Out of multiple attempts, I’ve only been successful twice in obtaining a prior authorization for one of our patients. There has been little to no guidance provided on how to resolve issues, which makes the process more challenging. Additionally, the wait times are extremely long I have personally waited over three hours just to receive a response on a request. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH NANA H. Administrator Hospital & Health Care ### "Worse website with no support." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 13, 2026 Very bad and bitter. The worse company that I have ever dealt with. I wouldn't wish my experience on my worse enemy. Pros Nothing good about this company. The website is extreemly difficult to understand and manuver. No customer service support Cons Their website and the attitude of most of the workers. It looks like they do not understand the system themselve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Chiropractor Health, Wellness and Fitness ### "Great for healthcare providers for eligibility, benefits and claims" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 1, 2026 Overall my experience with Availity has been great. I have been using it since I first started practicing 7 years and continue to use it to this day. Pros Availity is great value for money since it is free to providers. It is a great site that provides real time insurance eligibility and benefits information for most insurance carriers. You can submit and keep track of health claims. You can also keep track of all the claims data on availity. Cons There is a bit of a learning curve with using Availity. They do provide lots of informational videos and one on one training however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tristan G. Insurance Medical Practice ### "Horrible website" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 7, 2026 Poor due to things being down always Pros \\Easy to use after using it for 3 years Cons Verification services are often down, with BCBS down atleast once a week and its a poor website with poor maintenance overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danielle M. Revenue cycle manager Hospital & Health Care ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 11, 2025 Pros Very user friendly. Lots of payers use this site. I love being able to access multiple payers eligibility all in one place Cons I wish we could do chat with payer for other payers besides blue cross but it might be bc other payers don’t allow this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/68854/Availity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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