Average Ratings

20 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Availity
  • www.availity.com

About Availity

Manage the revenue cycle with tools that allow you to collect more up front, while streamlining billing and reimbursement.


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Availity Features

  • Accounting Integration
  • Appointment Scheduling
  • Bed Management
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Medical Billing
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management

Availity Reviews Recently Reviewed!


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I use Availity to check claim and eligibility status for various insurances.

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I have access to eligibility and claim status for multiple insurance companies in one place. Some of the companies even let you manage your prior auth/referrals through Availity.

Cons: Sometimes Availity fights with me horribly. I would like to be able to use our billing NPI to check the status of claims for all insurance companies, but most require the provider's NPI and that is just more difficult. Also, a few of our newer provider's NPIs are not loaded so I can't check their claim status at all. That is frustrating because some insurance companies won't give you claim status over the phone.

Overall: I give it "Extremely likely" to recommend this product to others because some insurance companies will only deal with you through Availity. You just have no other choice. If that were not the case, I would still give it a 7.

Easy to Use! Fast Results!

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We use this software to check insurance eligibility for our patients. Its quick! Has multiple search options to find your patient and the results are easy to understand.

Cons: If there is something that can be considered a con: It would be the verification of information on a quarterly basis. We are a home health agency and not an MD office so navigating through the verification questions are cumbersome.

Overall: Up to date Insurance eligibility answers.

I use it to check patient benefits and submit insurance claims.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It has drop down menus and check boxes that make it virtually impossible to submit the wrong information for insurance billing. It walks me through a claim step by step to allow me to do my chiropractic insurance billing. I also like that it shows me patient benefits with up to date co-pays and deductible information.

Cons: I wish it offered access to more insurance companies. It has the main ones that I use, but there are a few that don't allow me to check benefits and eligibility through Availity.

Overall: Patient benefits information and insurance billing.

Easy to use & great customer service

May 06, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy transfer between medical software and their system. Great reporting system & customer service that you can speak to that day.

Cons: System wide payor problems should be corrected & recognized by them. Instead you have to make them aware before its addressed

Overall: Eligibility, Reports, Claim Processing and other medical office task

Usually good

Feb 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the ease of being able to electronically bill several insurance companies at once. It is also nice to be able to retrieve eobs.

Cons: Sometimes bills that show as accepted on the availity portal, somehow disappear before the insurance companies receive them.

Helpful if you know how to navigate!

Aug 01, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has a lot of benefits! I use it to get estimates for our patients, check for CCI edits, checking patient eligibility, and much more! The doctors I work for our contracted with lots of insurances so it is nice to be able to access so many of them on one website!

Cons: The only thing negative that I can say about this software is that it takes a little while to learn how to navigate...not the most user friendly site I use! Once you get that part figured out though it is very helpful!

Overall: The doctors I work for our contracted with a ton of insurances and this software helps me avoid having to call insurance companies!

Best verification

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Instant access to eligibility.

Cons: Sometimes the system times out.

Overall: Availity has eliminated denials for our office. Instant response. We also use this portal for claims that we are having trouble getting through our clearing house.

Recommendations to other buyers: Easier access to resubmitting the information.

I use it to submit my chiropractic insurance billing.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The have drop down boxes that make submitting professional claims very simple. It also flags mistakes so they can be fixed before submitting.

Cons: There are a couple of insurance companies that I wish Availity gave me access to, like Select Health and United Healthcare.

Overall: It is simple to submit claims, and also let's me check benefits and eligibility before submitting.

Availity is confusing, time consuming and frustrating to use.

Mar 13, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: In comparing Availity with other software of the same type, there are not many things I like about Availity. I can add providers to one log on, that is helpful and efficient. Ease to switch from page to page, provider to provider.

Cons: The info needed to find eligibility on patients is a lot and time consuming. Too many clicks to get around the site. The log on process is laborious and it is too easy to lock yourself out.

Overall: There is no other software out there to find info on Regence patients. They have a monopoly.

Great tool for healthcare providers

Oct 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, can set up multiple users in the practice and very easy to use to bill insurance companies

Cons: Cannot use for all carriers and hey took out the batch cycle.

Excellent insurance verification software

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Provides accurate insurance eligibility, copay, and coinsurance info for billing.

Cons: Several plans do not use it and I have to go to their individual portals.

I work in a dental office and find the site laid out poorly

Sep 29, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The only pro that I can come up with is that I can find the patient that I am looking for and there is lots of information.

Cons: I need a basic rundown of benefits- too much time spent to scroll through the benefit booklet . Searching for payment is also difficult

Overall: Very limited. I can find a ton of information but I have to really search for it

VERY EASY TO CHECK MY PATIENTS ELIGIBILITY AND BENEFITS , CLAIMS, AUTHORIZATION AND REFERRALS

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: VERY EASY TO USE , VERY HELPFUL . I USE AVAILITY ALMOST DAILY IT IS NOW BECOME PART OF MY DAILY ROUTINE.

Cons: THE CON WOULD BE THAT WE ARE NOT ABLE TO VERIFY ALL INSURANCE PLANS WE ARE IN NETWORK WITH . NOT ALL ARE LISTED

Overall: EASY ,FAST AND EFFICIENT

Great tool for healthcare providers

Dec 13, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use, can set up multiple users in the practice

Cons: Cannot use for all carriers

Overall: Have been using for over a year. great tools to determine eligibility for provider offices. Can get claim status and outstanding deductibles and use to submit claims for certain carriers.

Excellent Billing Software

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease and use to check on client benefits and very easy to use to bill insurance companies

Cons: They took out the batch cycle.

Overall: I use Availity to bill most insurance companies. I have not had any problems and it is very user friendly to use with no problems. Customer Service is excellent!

Recommendations to other buyers: Not scary to use for first time therapists opening up their own private practice.

Using Availity

Nov 03, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: comparing it to the software we used previously, it is much cleaner looking. Easier to navigate and search for information.

Cons: nothing so far

Overall: Overall Availity is a great software. We are currently switching from HeW who is merging with Availity and the software is much better than HeW's. More user friendly and easier to navigate.

Recommendations to other buyers: No

Availity

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has been great for assisting staff and I in billing our ins companies. They have been great when the Dr forgets the login --their response time is great!

Cons: The only complaint is the time when they are updating --not great when we work and bill on Saturdays.

clear instructions

Feb 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: When using this for multiple insurance companies, the ease of use is excellent for saving me time. They update all of my companies at once.

Cons: They do not support all of the insurance companies that I contract with, so I still have to have multiple log ins and locations for information.

Overall Availity is a great software. We are currently switching from HeW who is merging with Availi

Oct 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Pros: comparing it to the software we used previously, it is much cleaner looking. Easier to navigate and search for information.

Cons: Cons: I need a basic rundown of benefits- too much time spent to scroll through the benefit booklet . Searching for payment is also difficult

Availing is a must have!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: It is very easy to get insurance eligibility and claim information for many payers. I use it all day and highly recommend it!