Matsch Systems

NET-Phacs

4.5 / 5 8 reviews


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $600.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Matsch Systems
  • www.matsch.com
  • Founded 1978
  • United States

About NET-Phacs

NET-Phacs Hosted SaaS Call Accounting is a hosted, web based call accounting service. It provides everything you need for call accounting and features daily and monthly reports as well as robust query access to call data. The NET-Phacs "Plus" option adds; SQL ad hoc reporting; the ability to effortlessly email monthly reports to your users; plus options to allow managers query access to subordinate's data in a secure Internet environment; plus billing and tracking of equipment and feature items.


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NET-Phacs Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

NET-Phacs Reviews

Berea College satisified with NET-Phacs

Mar 09, 2011
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: We like the system capabilities, especially that users can query their own phone usage and managers can query their department.
We feel the support service from Matsch Systems is very good.

Cons: Occasionally get "locked calls" where the hang-up is not picked up somehow and a large fee gets assessed on the department which we then have to research and adjust.

Overall: NET-Phacs is a good system that does what it is supposed to.

Net-Phacs

Mar 03, 2011
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Does what I need.
No more server support on site.
Always up.
Customer Support is great.

Cons: User interface awkward at times.
Limited user control. Custom programming needed for most exception

Overall: Great for a hand's off system. Customers retrive their own invoices. No month-end processing required on our part. A good system with good folk. Not a stellar system.

Review of system use

Mar 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The system is always available to run reports
It has simple language to understand for filling out the information to get a report to run.
The customer service is outstanding. Never once have I waited longer then 15 mins to get a response and help.

Cons: No cons at this time

Overall: 100% recommendation

Call Accounting

Mar 03, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very little maintenance required by the user to maintain the system..
Customer service from implementing changes to problem solving is excellent.

Cons: Can't think of any

Overall: If you're looking for a complete call accounting system that doesn't require a lot of your time, this is the hosted service you need to purchase.

Good product

Mar 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: i have had no major problems with system and when a problem has arised your company corrected in in a timely manner

Cons: None, system has had no major problems.

Overall: I would recommend this system to other companies.

Great call collection system

Mar 03, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have really excellent customer support. I always have someone I can contact M-F for any of my needs and they always get back to me within the hour.
I have a wide variety of reports available that help me identify different types of call usage.
I'm able to make changes easily and rename items (such as divisions, equipment types, extension details) on my own.
I have been able to have custom reports made to meet my additional needs.
Daily call usage reports come to my email address every morning without having to log-in every day.

Cons: The data only goes back 1 year online.
It's not perfect, meaning that there are glitches with the system maybe once per month that I have to get corrected.
Now that we have upgraded from an old analog PBX to a Cisco VOIP system, I am not able to get as much detail on Trunk Utilization Reports as before.

Overall: Excellent software and the customer service overrides any minor problems I ever have.
Every one is friendly and helpful and that is one of main thinks I look for in purchasing (or recommending to my supervisor) items for my department.

SaaS and CDR

Mar 03, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy of implementation and time to deployment was quick and easy. Resolution on integration and setup was quick and done in timely matter. Pricing and cost model worked well for our deployment of the service.

Cons: If the canned reporting did not meet your need, for customized report need to know and understand some database scripting.

Overall: Good product and great support from team

Simple Call Accounting

Mar 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Simple to use and manage. Responsive customer support. Knowledgeable staff.

Cons: .......none

Overall: ........5/5