# NET-Phacs Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NET-Phacs Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/68860/NET-Phacs --- # NET-Phacs Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NET-Phacs ## What is NET-Phacs? NET-Phacs Hosted SaaS Call Accounting is a hosted, web based call accounting service. It provides everything you need for call accounting and features daily and monthly reports as well as robust query access to call data. The NET-Phacs "Plus" option adds; SQL ad hoc reporting; the ability to effortlessly email monthly reports to your users; plus options to allow managers query access to subordinate's data in a secure Internet environment; plus billing and tracking of equipment and feature items. ## What is NET-Phacs used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $600 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NET-Phacs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.matsch.com&name=NET-Phacs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NET-Phacs 4.3 (9) VS. [### Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) [3.5 (2)](https://www.capterra.com/p/19710/Telephone-Management-Software/#reviews) Starting Price $600 Per User, One Time Starting Price $600 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (9) Ease Of Use 3.5 (2) Value For Money 4.0 (1) Value For Money 3.0 (2) Customer Service 4.9 (9) Customer Service 3.5 (2) ## NET-Phacs alternatives [Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/) [4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178197/Call-Accounting-Software/) [InCharge Unified Call Management](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) [4.3 (3)](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) Highest Rated [VXTracker](https://www.capterra.com/p/18773/VXTracker/) [5.0 (1)](https://www.capterra.com/p/18773/VXTracker/#reviews) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/18773/VXTracker/) [Comm One Call Accounting](https://www.capterra.com/p/130807/Call-Accounting-Pro/) [0.0](https://www.capterra.com/p/130807/Call-Accounting-Pro/#reviews) Starting price $9.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130807/Call-Accounting-Pro/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Inbound Reporting Track and monitor incoming call statistics Outbound Reporting Track and monitor outgoing call statistics Who Answered Log Track calls answered by employees NET-Phacs 6 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Identify the number and contact information of a caller before answering the phone Track and monitor incoming call statistics Track and monitor outgoing call statistics Track calls answered by employees Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic $600.00 Per User,One Time Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 9 reviews Filter by rating 5(3) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Ali H. Artist Arts and Crafts ### "Call Accounting System" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2019 Pros It has an excellent customer Support service and i do not need to login to get m call summary. Everything is sent to my E-mail. Cons The dashboard looks a bit ugly and it has limited user control Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Bill R. Senior Technical/Administrative Analyst ### "Berea College satisified with NET-Phacs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2011 NET-Phacs is a good system that does what it is supposed to. Pros We like the system capabilities, especially that users can query their own phone usage and managers can query their department. We feel the support service from Matsch Systems is very good. Cons Occasionally get "locked calls" where the hang-up is not picked up somehow and a large fee gets assessed on the department which we then have to research and adjust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Bob M. Director of Administrative Technology & Service ### "Net-Phacs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 3, 2011 Great for a hand's off system. Customers retrive their own invoices. No month-end processing required on our part. A good system with good folk. Not a stellar system. Pros Does what I need. No more server support on site. Always up. Customer Support is great. Cons User interface awkward at times. Limited user control. Custom programming needed for most exception Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jennifer K. Office Manager ### "Review of system use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 100% recommendation Pros The system is always available to run reports It has simple language to understand for filling out the information to get a report to run. The customer service is outstanding. Never once have I waited longer then 15 mins to get a response and help. Cons No cons at this time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BY Bird Y. Systems Analyst ### "Call Accounting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 If you're looking for a complete call accounting system that doesn't require a lot of your time, this is the hosted service you need to purchase. Pros Very little maintenance required by the user to maintain the system.. Customer service from implementing changes to problem solving is excellent. Cons Can't think of any Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rosemary J. TElecom Administrator ### "Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 I would recommend this system to other companies. Pros i have had no major problems with system and when a problem has arised your company corrected in in a timely manner Cons None, system has had no major problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Megan E. Telecommunications Coordinator ### "Great call collection system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 Excellent software and the customer service overrides any minor problems I ever have. Every one is friendly and helpful and that is one of main thinks I look for in purchasing (or recommending to my supervisor) items for my department. Pros I have really excellent customer support. I always have someone I can contact M-F for any of my needs and they always get back to me within the hour. I have a wide variety of reports available that help me identify different types of call usage. I'm able to make changes easily and rename items (such as divisions, equipment types, extension details) on my own. I have been able to have custom reports made to meet my additional needs. Daily call usage reports come to my email address every morning without having to log-in every day. Cons The data only goes back 1 year online. It's not perfect, meaning that there are glitches with the system maybe once per month that I have to get corrected. Now that we have upgraded from an old analog PBX to a Cisco VOIP system, I am not able to get as much detail on Trunk Utilization Reports as before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gus R. Dir. of Telecommunication ### "SaaS and CDR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 Good product and great support from team Pros Easy of implementation and time to deployment was quick and easy. Resolution on integration and setup was quick and done in timely matter. Pricing and cost model worked well for our deployment of the service. Cons If the canned reporting did not meet your need, for customized report need to know and understand some database scripting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gordon R. IT Director ### "Simple Call Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2011 ........5/5 Pros Simple to use and manage. Responsive customer support. Knowledgeable staff. Cons .......none Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/68860/NET-Phacs/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)