# NET-Phacs Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is NET-Phacs the right Call Accounting solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/68860/NET-Phacs/reviews

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NET-Phacs

4.3 (9)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of NET-Phacs

Ease of use

4.2

Customer Service

4.9

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ME

Megan E.  
Telecommunications Coordinator  
  
Used the software for:

### "Great call collection system"

March 3, 2011

4.0

Excellent software and the customer service overrides any minor problems I ever have. Every one is friendly and helpful and that is one of main thinks I look for in purchasing (or recommending to my supervisor) items for my department.

Pros

I have really excellent customer support. I always have someone I can contact M-F for any of my needs and they always get back to me within the hour. I have a wide variety of reports available that help me identify different types of call usage. I'm able to make changes easily and rename items (such as divisions, equipment types, extension details) on my own. I have been able to have custom reports made to meet my additional needs. Daily call usage reports come to my email address every morning without having to log-in every day.

Cons

The data only goes back 1 year online. It's not perfect, meaning that there are glitches with the system maybe once per month that I have to get corrected. Now that we have upgraded from an old analog PBX to a Cisco VOIP system, I am not able to get as much detail on Trunk Utilization Reports as before.

Review Source

AH

Ali H.  
Artist  
Arts and Crafts  
Used the software for: 1-2 years

### "Call Accounting System"

June 13, 2019

4.0

Pros

It has an excellent customer Support service and i do not need to login to get m call summary. Everything is sent to my E-mail.

Cons

The dashboard looks a bit ugly and it has limited user control

Review Source

BR

Bill R.  
Senior Technical/Administrative Analyst  
  
Used the software for:

### "Berea College satisified with NET-Phacs"

March 9, 2011

4.0

NET-Phacs is a good system that does what it is supposed to.

Pros

We like the system capabilities, especially that users can query their own phone usage and managers can query their department. We feel the support service from Matsch Systems is very good.

Cons

Occasionally get "locked calls" where the hang-up is not picked up somehow and a large fee gets assessed on the department which we then have to research and adjust.

Review Source

GR

Gus R.  
Dir. of Telecommunication  
  
Used the software for:

### "SaaS and CDR"

March 3, 2011

4.0

Good product and great support from team

Pros

Easy of implementation and time to deployment was quick and easy. Resolution on integration and setup was quick and done in timely matter. Pricing and cost model worked well for our deployment of the service.

Cons

If the canned reporting did not meet your need, for customized report need to know and understand some database scripting.

Review Source

BM

Bob M.  
Director of Administrative Technology & Service  
  
Used the software for:

### "Net-Phacs"

March 3, 2011

4.0

Great for a hand's off system. Customers retrive their own invoices. No month-end processing required on our part. A good system with good folk. Not a stellar system.

Pros

Does what I need. No more server support on site. Always up. Customer Support is great.

Cons

User interface awkward at times. Limited user control. Custom programming needed for most exception

Review Source

JK

Jennifer K.  
Office Manager  
  
Used the software for:

### "Review of system use"

March 3, 2011

5.0

100% recommendation

Pros

The system is always available to run reports It has simple language to understand for filling out the information to get a report to run. The customer service is outstanding. Never once have I waited longer then 15 mins to get a response and help.

Cons

No cons at this time

Review Source

BY

Bird Y.  
Systems Analyst  
  
Used the software for:

### "Call Accounting"

March 3, 2011

4.0

If you're looking for a complete call accounting system that doesn't require a lot of your time, this is the hosted service you need to purchase.

Pros

Very little maintenance required by the user to maintain the system.. Customer service from implementing changes to problem solving is excellent.

Cons

Can't think of any

Review Source

RJ

Rosemary J.  
TElecom Administrator  
  
Used the software for:

### "Good product"

March 3, 2011

5.0

I would recommend this system to other companies.

Pros

i have had no major problems with system and when a problem has arised your company corrected in in a timely manner

Cons

None, system has had no major problems.

Review Source

GR

Gordon R.  
IT Director  
  
Used the software for:

### "Simple Call Accounting"

March 3, 2011

5.0

........5/5

Pros

Simple to use and manage. Responsive customer support. Knowledgeable staff.

Cons

.......none

Review Source

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