--- title: "iTrent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iTrent Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/69009/iTrent/" page_type: "product" language: "en" --- # iTrent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iTrent ## What is iTrent? MHR is a private business, who has developed, delivered and supported technology and services across the HR, Payroll and analytics space for over 35 years. Our leading HR & Payroll platform offers both Public Sector & Private the ability to manage all their HR & Payroll needs in one comprehensive platform. ## What is iTrent used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[HR Analytics](https://www.capterra.com/hr-analytics-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iTrent?[Manage this product listing](https://www.g2.com/products/itrent/claim_requests/new?auto=true) ## iTrent Overview Updated September 2026 AI summary iTrent offers HR and payroll solutions for businesses of all sizes, covering areas such as workforce management, talent management, and payroll processing. It supports functions like applicant tracking, onboarding, compensation, and time tracking, alongside features for compliance, performance, and benefits management. Deployable via cloud or on-premise, iTrent provides configurable workflows and integration options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iTrent 3.7 (13) VS. [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price £10 Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (13) Ease Of Use 4.8 (4,312) Value For Money 2.8 (11) Value For Money 4.7 (3,960) Customer Service 2.5 (10) Customer Service 4.7 (4,061) ## iTrent alternatives Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/69009/iTrent/alternatives/) ## FAQs about iTrent Overview ### Which roles and teams benefit most from iTrent? iTrent is most used by HR, payroll, and shared services teams that manage employee records, payroll processing, pensions, and workforce data. Finance and procurement leaders use it to improve reporting and oversight, while operational managers and consultants rely on it to support workforce administration, compliance, and day-to-day people processes. Answer based on 13 reviews Overview ### What company size and specific industries is iTrent built for? iTrent is designed for mid to large-sized companies with complex HR and payroll operations. It serves customers across many sectors and industries, making it a fit for organizations that need support for varied workforce and payroll requirements, especially within the UK market. Features and Usability ### What are the key features of iTrent? iTrent includes HR management, payroll management, applicant tracking, and employee self service, along with time and attendance tracking, performance management, and learning management. It also offers configurable workflow, access controls/permissions, reporting and analytics, document management, and multi-country payroll and compliance features. Integrations ### Which third-party tools and platforms does iTrent integrate with? iTrent integrates with 9 third-party tools and platforms, including Broadbean, Bromcom, Docebo, Dynamics 365 Business Central, GBG Identity Verification Solutions, Google Maps, LogicMelon, Oleeo, and iSAMS. These catalog integrations span recruitment, identity verification, learning, mapping, and business operations. Getting Started and Support ### What training and onboarding options does iTrent offer? iTrent provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover topic-based learning, and documentation and videos offer self-paced reference material for teams getting started. Getting Started and Support ### What customer support options does iTrent offer? iTrent provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users multiple ways to seek help and find answers. Since no reviewer feedback is available, no user sentiment about response speed, helpfulness, or support frustrations can be stated. ## Features AI summary Based on 14,676 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) iTrent supports all three features that reviewers rate as most important: **Payroll Management**, **HR Management**, and **Employee Database**. Together, these capabilities help businesses manage pay accurately, maintain core HR processes in one system, and keep employee records organized, allowing teams to work more efficiently and make better people management decisions. Payroll Management 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently HR Management 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Employee Database 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time & Attendance 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Self Service Portal 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Access Controls/Permissions 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems iTrent 90 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Budgeting/Forecasting: Create budgets based on historical data and future projections - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Wage Garnishment: Automatically subtract garnishments from wages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.4 (13) 3.4 Based on 13 reviews ## Pricing Value for money 2.8 (11) Basic £10.00 Per Month Value for money 2.8 (11) 2.8 Based on 11 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Docebo](https://www.capterra.com/p/127213/Docebo/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ Broadbean](https://www.capterra.com/p/119714/BroadBeanPosting/)[ Oleeo](https://www.capterra.com/p/161753/Oleeo/)[ LogicMelon](https://www.capterra.com/p/127641/MyTracking/)[ iSAMS](https://www.capterra.com/p/52870/iSAMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (10) 2.5 Based on 10 reviews ## User reviews Overall rating 3.7 Based on 13 reviews Filter by rating 5(5) 4(4) 3(0) 2(3) 1(1) Mentioned topic Sorted by most recent BS Bruce S. Programme Manager Education Management ### "Simple, practical and cost effective" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 8, 2025 Moved from another system 4 years ago now and this system is far superior and multi-functional Pros Flexible system that is quite easy to manage Cons The communication when system changes happen isn't always great and we have to ask iTrent rather than being told in the first place Switched from [Veryon Work Center](https://www.capterra.com/p/10535/EBis/) Cost initially but also the range of functions and bringing expenses management onto the same system as payroll Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2025 Thank you for taking the time to leave us a review, Bruce. We update iTrent regularly and host quarterly customer showcases to discuss the changes you can expect in the latest release. If you have any questions about system updates or our long-term roadmap for iTrent, please get in touch with your account manager. RM Roger M. Group Finance and Commercial Director Automotive ### "Worst company I have had the displeasure of working with" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 16, 2024 Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract. Pros The core HR & Payroll systems work - that is it. Cons There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds. Switched from [ERP One](https://www.capterra.com/p/124204/K8/) Original product discontinued by previous supplier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2024 Dear Roger, We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered. Many thanks, Lydia RB Rose B. Events Client Manager Education Management ### "One stop shop for HR admin" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 12, 2024 Pros It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally. Cons Sometimes it's a little tricky to submit requests fully, you may have entered all of the information required but it isn't always submitted when you think it is. Appreciate this is user error, but it's not always obvious and specific training isn't offered in my workplace so you have to figure it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2024 Hi Rose, thanks for taking the time to leave a review. Your feedback is very valuable to us. Thank you - Lydia. AN Anonymous User Head of Procurement Philanthropy ### "Very strong package" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 31, 2023 Pros All HR objects in one place have allowed our organisation to vastly streamline our HR processes. Cons You start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice. Switched from [People First](https://www.capterra.com/p/196140/People-First/) Upgraded from existing product to new version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2024 Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia. SP SATWINDER P. Payroll and Pensions Manager Higher Education ### "Excellent integrated payroll and HR system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 3, 2023 Pros use to navigate through find itrent pages Cons better internal reports rather than SAP business objects Switched from [Sage 500](https://www.capterra.com/p/227242/Sage-500/) Wanting a integrated system which could bring two systems together Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 8, 2023 Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia. JS julia S. HR data and payroll manager Education Management ### "Too bespoke for it's own good?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 11, 2023 Pros Efficient and bespoke. Can customise many aspects of the system and the workflows. Cons Some administrators find ITrent difficult to use. Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues. Reasons for choosing iTrent The consideration that it would integrate with SIMS (unfortunately it doesn't). We were on the understanding it did integrate - however this was not correct. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 18, 2023 Hi Julia. Thanks so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team. Thanks - Lydia. KS Keri S. HR Shared Services Manager Construction ### "Poor customer service " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2023 Pros Simple interface. Easy to use for the end user Cons Difficult to configure. There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 20, 2023 Hi Keri. We're sorry to hear you've had difficulty configuring the software. We've passed your feedback on to the relevant teams so we can help. In the meantime, please reach out to your Account Manager who can provide assistance. Thank you - Lydia. AN Anonymous User Consultant Information Services ### "Full package for your HR function and Payroll" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 21, 2021 overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent. Pros It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system. Cons It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2021 Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements. JH Jack H. Senior Engineer Mechanical or Industrial Engineering ### "iTrent, ok." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 17, 2020 Pros The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go. Cons It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2021 Hi Jack, Thank you for taking the time to leave a review. Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases. MC Martin C. HLTA Primary/Secondary Education ### "Completely useless" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 29, 2020 All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems. Pros I'm not sure you could call it software as it does not work. Cons Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2021 Hi Martin, I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you. [View all Reviews](https://www.capterra.com/p/69009/iTrent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.