# iTrent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iTrent the right Human Resources solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/69009/iTrent/reviews --- iTrent 3.7 (13) [View alternatives](https://www.capterra.com/p/69009/iTrent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iTrent Ease of use 3.3 Customer Service 2.5 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Consultant Information Services Used the software for: Less than 6 months ### "Full package for your HR function and Payroll" June 21, 2021 5.0 overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent. Pros It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system. Cons It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same. Review Source Response from MHR July 6, 2021 Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements. BS Bruce S. Programme Manager Education Management Used the software for: 2+ years ### "Simple, practical and cost effective" April 8, 2025 4.0 Moved from another system 4 years ago now and this system is far superior and multi-functional Pros Flexible system that is quite easy to manage Cons The communication when system changes happen isn't always great and we have to ask iTrent rather than being told in the first place Switched from [Veryon Work Center](https://www.capterra.com/p/10535/EBis/) Cost initially but also the range of functions and bringing expenses management onto the same system as payroll Review Source Response from MHR December 1, 2025 Thank you for taking the time to leave us a review, Bruce. We update iTrent regularly and host quarterly customer showcases to discuss the changes you can expect in the latest release. If you have any questions about system updates or our long-term roadmap for iTrent, please get in touch with your account manager. RM Roger M. Group Finance and Commercial Director Automotive Used the software for: 2+ years ### "Worst company I have had the displeasure of working with" April 16, 2024 2.0 Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract. Pros The core HR & Payroll systems work - that is it. Cons There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds. Switched from [ERP One](https://www.capterra.com/p/124204/K8/) Original product discontinued by previous supplier. Review Source Response from MHR April 18, 2024 Dear Roger, We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered. Many thanks, Lydia VR Verified Reviewer Head of Procurement Philanthropy Used the software for: 1-2 years ### "Very strong package" December 31, 2023 5.0 Pros All HR objects in one place have allowed our organisation to vastly streamline our HR processes. Cons You start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice. Switched from [People First](https://www.capterra.com/p/196140/People-First/) Upgraded from existing product to new version Review Source Response from MHR January 2, 2024 Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia. SP SATWINDER P. Payroll and Pensions Manager Higher Education Used the software for: 1-2 years ### "Excellent integrated payroll and HR system!" November 3, 2023 5.0 Pros use to navigate through find itrent pages Cons better internal reports rather than SAP business objects Switched from [Sage 500](https://www.capterra.com/p/227242/Sage-500/) Wanting a integrated system which could bring two systems together Review Source Response from MHR November 8, 2023 Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia. DH Debbie H. Payroll Manager Government Administration Used the software for: 2+ years ### "Putting together the peices HR and Payroll" September 24, 2019 5.0 We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis. Pros We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation. Cons Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures. Reason for choosing iTrent We had heard negative feed back from other organisations using the above software - although we have Agresso for our Finance teams they are not HR/Payroll Specialist and we needed a system that was based round our requirements in that sphere and MHR had that positivity and when we had the sales team over and saw what you could offer and the price was right ! how could we not switch systems. Review Source Response from MHR September 30, 2019 Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements. RB Rose B. Events Client Manager Education Management Used the software for: 2+ years ### "One stop shop for HR admin" January 12, 2024 5.0 Pros It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally. Cons Sometimes it's a little tricky to submit requests fully, you may have entered all of the information required but it isn't always submitted when you think it is. Appreciate this is user error, but it's not always obvious and specific training isn't offered in my workplace so you have to figure it out. Review Source Response from MHR January 15, 2024 Hi Rose, thanks for taking the time to leave a review. Your feedback is very valuable to us. Thank you - Lydia. jS julia S. HR data and payroll manager Education Management Used the software for: 1-2 years ### "Too bespoke for it's own good?" October 11, 2023 4.0 Pros Efficient and bespoke. Can customise many aspects of the system and the workflows. Cons Some administrators find ITrent difficult to use. Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues. Reason for choosing iTrent The consideration that it would integrate with SIMS (unfortunately it doesn't). We were on the understanding it did integrate - however this was not correct. Review Source Response from MHR October 18, 2023 Hi Julia. Thanks so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team. Thanks - Lydia. KS Keri S. HR Shared Services Manager Construction Used the software for: 6-12 months ### "Poor customer service " May 17, 2023 2.0 Pros Simple interface. Easy to use for the end user Cons Difficult to configure. There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes Review Source Response from MHR October 20, 2023 Hi Keri. We're sorry to hear you've had difficulty configuring the software. We've passed your feedback on to the relevant teams so we can help. In the meantime, please reach out to your Account Manager who can provide assistance. Thank you - Lydia. CH Carrie H. Group Payroll Manager Printing Used the software for: 6-12 months ### "iTrent" October 18, 2019 4.0 The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes Pros Its very clever and can automate most things, its a definite improvement. Very happy with the product itself Cons Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add Review Source Response from MHR November 5, 2019 Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements. JH Jack H. Senior Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "iTrent, ok." December 17, 2020 4.0 Pros The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go. Cons It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really. Review Source Response from MHR July 6, 2021 Hi Jack, Thank you for taking the time to leave a review. Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases. MC Martin C. HLTA Primary/Secondary Education Used the software for: 6-12 months ### "Completely useless" November 29, 2020 1.0 All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems. Pros I'm not sure you could call it software as it does not work. Cons Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter. Review Source Response from MHR July 6, 2021 Hi Martin, I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you. rJ roxy J. HR Operations Retail Used the software for: 2+ years ### "Inflexible and poor support " August 20, 2019 2.0 Pros unsure - it could work well for some but not our business Cons Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras Review Source Response from MHR September 30, 2019 Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you. 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