Alora Homecare Software

4.5 / 5 83 reviews

Who Uses This Software?

Alora is the perfect fit for agencies operating in Home Health, Home Care, Skilled Care, Non-Skilled Care, Private Duty, Hospice, and/or Pediatrics. Alora software is browser friendly and mobile read


Average Ratings

83 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $295.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Alora Healthcare Systems
  • www.alorahealth.com
  • Founded 2005
  • United States

About Alora Homecare Software

Alora Home Health Care Software empowers Home Health Agencies with a complete set of features, including, Scheduling, Billing for all payers, Plan of Care (485), OASIS, Point of Care, Paperless Records, Integrated Faxing, Integrated Telephony, Offline Charting, Comprehensive Assessment, Visit Notes, Electronic Signature, Accounts Receivable, HR Functions, and much more. Alora is an all-in-one solution for agencies who provide both skilled and non skilled care services.


Alora Homecare Software Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Alora Homecare Software Reviews Recently Reviewed!

Director of Nursing and Operations

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Love the customer support! I know most of them by name and voice, like we are old friends. Great people to help you.

Pros: Ease of using this system! Simple and fast!! Every time I need something added or make any suggestions they add it.

Cons: None that I would consider a flaw. Sometimes you can¿t add your cursor in the middle of the word and it highlights the entire word. Hassle yes, but not that big of a deal.

User friendly

Nov 07, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool

Cons: Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed

The Personal Touch

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora!

Pros: Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it!

alora classic are easy to learn except the plus which is still on testing

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: overall very good

Pros: friendly user easy to learn very good customer service always has an update give us an update from medicare changes which we requested

Cons: msp claim not working plus is still on testing sometimes scheduling are being deleted without tracking social worker notes has no spelling check

Alora Home Health System.

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is a user friendly home health system. Ease of use and requires no extra talent and can keep you safe and healthy.

Cons: More advanced systems are required. The price in on the higher side making the normal to think for it.

Great EMR system and outstanding customer service

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system is extremely user friendly and the clinicians/staff can easily navigate their way around

Cons: It's been about 4 months since we've transitioned and we are still encountering some bugs from the system

Training a new employee on biling

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It took a bit longer than expected, but when we were contacted and set up for our appointment, it was well worth it. thank you so much.

Pros: The entire program has been a wonderful surprise for our purchase and not failed us yet. We are finding new things and learning all the time.

Cons: Wish there was a way to enlarge pages, on some computers it is not available. Not sure why this happens.

EXCEPTIONAL, PROFESSIONAL, USER FRIENDLY

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Keep doing what you guys do and give Terrance Finnes a raise. Awesome staff, team, and overall awesome dervices

Pros: Employees are exceptional at what they do. Professionalism at best. Gurus of Alora. Will definitely tell other medical companies about Alora

Cons: There are not any complaints on my end. I have never had a bad experience. Employees are wonderful friendly and super savvy.

Loving this Software!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Every time I need something new in the software, I find that it is already available. I love discovering new facets!

Pros: The software is intuitive and easy to learn. Tech support is fantastic! Anything you may need the software to do is 98% already programmed.

Cons: Having to create multiple admissions for each payer source is a little time consuming. This is probably unique to our agency.

Mostly Good!

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and set-up is nice. I that thing carry over from one chart to the next or one note to the next.

Cons: That sometimes it runs slow or boots up off. But you can usually log back on and start where you left off. Sometimes it takes more than one try to upload something into EHR.

Alora works great for scheduling!

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and easy to operate. This system makes it easy for everyone to see what is going on with a patient and there care.

Cons: If you confirm something by accident you have to unconfirm each visit one by one and It also runs slow at times.

I enjoy my expierence while working with the Alora product.

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Alora is simple to use and helps streamline the health care process. It is helpful when it comes to charting as well as the scheduling aspect.

Cons: I have not ran in to many cons with the Alora health care system. I would say the only con I have encountered is downloading Alora on apple products.

Administrative assistant/ Office manager/ Billing Manager

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: On the Classic Version we do not have a place to put comment when the patient has a change on the profile. For the New Web version on the Oasis there is no name and date the person who made change on the Oasis.

Pros: Alora is easy software to use, to access and manage with the help of the windows that the programmer created for the client to be able to use. This software gives opportunity to any user whatever the level of computer knowledge to use it without worrying about the improvement of the work; you do not try to think too much to do the work. It is software that does not require much computer knowledge for its use. It is software that accepts the whole level of study to use it.

Cons: What concerns me the most after the webinar training there are no certificates provided to encourage all those who have taken the training that will allow the motivation and the participation of the user to follow the software update and some changes rules from CMS

A Leader In Home Health Care Software

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality.

Alora, the best of the best!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Alora has been like a dear friend to our company for many years. It is an easy to master software with user-friendly layouts at every turn. I am a pro at this and I can barely use my own smartphone. I absolutely love this program and can confidently recommend it to any serious Home Health Care start-up or well established company as their primary business related software. Alora listens to your feedback and updates their software regularly to meet ever-changing industry needs.

Cons: There are little to no cons about this program. I have been using it for years and the only issue I have ever had was a server wide slow down once or twice that was cleared up within minutes.

Excellent program from an excellent company

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I recommend Alora.

Pros: Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost.

Cons: The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing.

Only the best!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business.

Cons: Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available.

Alora - An Industry Leader

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Please use Alora. Your business will thank you.

Pros: Alora Home Health Care is the heart of our business. All patient and caregiver related information is stored on its remote servers and all scheduling is done on its convenient, user-friendly Scheduler Calendar. I can not imagine working in the Home Health Care industry without Alora and its dedicated Customer Service staff at my side.

Cons: When I first joined the company, the interface was a bit dull in an aesthetic sense. Since joining, Alora has been updated several times and it is as sleek and beautiful as any other program in the modern era.

User friendly program

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is user friendly. With no training at all, I was able to navigate the system with ease.

Cons: Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits.

New to Alora 2016

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Alora has great training for our company. It does take time to get everyone one on board. Once the confusion is over everything runs great.

Pros: How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora.

Cons: A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member. Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long.

Unhappy!

May 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Our organization asked the tech support at Alora to fix certain features (be able to view a list of caregiver schedules, make the schedule week Monday-Sunday, etc.) and fix the billing issues and were told that they would be fixed, but they never were.

Pros: Alora is paperless and makes it easy to verify that a caregiver is where he/she should be. Its very accessible for caregivers.

Cons: Alora is extremely un-user friendly from a scheduling and billing standpoint. Shifts become invisible and mistakes are inevitable but difficult to fix.

Alora Home Health Software Review

Apr 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: It doesn't have have the capability to generate report for QAPI, OBQM, etc.

Pros: Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based.

Cons: Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX.

Alora is a comprehensive, user-friendly platform with a team of dedicated professionals to offer remote support and software training.

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, dedicated customer service staff to assist with issues, a lot of useful features constantly being added

Cons: Very few cons if any at all. Looking for more thorough and user-friendly billing options to edit/tweak claims, e.g. editable list of bill types, more clearly defined electronic claim/payer editing

Great Company Through and Through

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys.

Pros: Availability, assessable, web-based, scanning capability, and easy to use

Cons: The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)).

Director of Business Development and Clinical Services

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice.

Pros: The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling.

Cons: A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems.

Recommendations to other buyers: Look at others, obtain demos, ask a lot of questions about billing scrubbers, multiple payers, set-up and training process before you decide. I am confident you will find Alora best for your needs and better than most.

Best and most simple software I've ever used

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have used a lot of homecare software systems. Nothing compares to the ease and simplicity of this software. Every clinician loves the fact it is simple and fast to use and doesn't cause a lot of extra time to chart. We will use Alora forever!

Pros: Simple charting, tracking reports and makes every clinician happy. A Happy staff makes everything flow perfectly. When things flow patients are taken care of and happy too! Customer service for Alora is top notch. When I need something or anyone needs anything we get immediate service without substantial hold times or call backs.

Cons: None

Recommendations to other buyers: You cannot go wrong with this system.

Alora Usage

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This product is very easy to use. It is not complicated. Anyone can use all aspects of this system, unlike another system where you have to find a computer savvy user.

Pros: It has the ability to copy and paste information from one place to another that is used frequently. You can add and customized information that is used frequently

Cons: None

Recommendations to other buyers: Try the product, and will love it

Alora

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Alora is an amazing software. The training was slow and at a pace that was easy to adapt to.

Pros: the options for all the various types of home health care

Cons: no mileage tracker

Recommendations to other buyers: Recommend this software

Alora home care

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use but would like more drop down boxes and carryover.

Pros: user friendly

Cons: needs more carryovers from last visit note

Recommendations to other buyers: good for small practices

good job

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This product is central to our ability to conduct our mission. We actually have become way more productive with the help of this product. The support staff have always been very helpful even if they needed to spend a lot of time to help us understand and correct a issue.

So glad I went with Alora!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I spent considerable time researching Home Health Software when opening the agency in 2008. I was a little nervous about not going with one of the big corporate names, but am now so glad that I chose Alora! The product is intuitive to use, and the staff ALWAYS goes above and beyond to help. Alora adapts extremely well to the ever changing home health regulations, and is also more than willing to accommodate individual agency suggestions/needs. We have been successful in accreditation and ADR's using Alora, and I cannot recommend this company highly enough!

Pros: Ease of use; Customer Support

Easy to use

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Alora is easy to use and navigate through. It keeps everything organized in one place which makes my searches more efficient.

Pros: It is easy to learn and get used to.

Cons: Sometimes Alora will be slow.

Recommendations to other buyers: I highly recommend this software.

User Friendly

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I started using Alora Software little over a year, I am very satisfied with the software because is user friendly. Alora customer services is great. All my software issues are handled in a timely manner by Alora staffs which is very important to me as agency administrator. I highly recommend Alora to other home care agencies.

An Example of Going Beyond

Sep 28, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

Cons: The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

Recommendations to other buyers: Since this is my only experience with this type of software, see how flexible in movement around to other screens is, predictable, i.e., ICD-10 codes, etc. Speed of system when using the Classic vs the newer web based system (we are still on Classic); how the company handles customer service with bugs, suggestions, rolling out found issues to current customers to be watchful of until the issues are fixed are a few I'd be evaluating software on.

The best folks to work with work at ALORA

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They listen and they are helpful. Each person that I have talked to has a desire to help me through whatever the issue is

Cons: Can't think of any negatives and we have been using the software for years.

Recommendations to other buyers: Ask if the software vendor is willing to work with you on your specific needs

Great customer service

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service. Thank you

Cons: All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming.

Recommendations to other buyers: System flows together from entering new patient to visit notes from clinicians.

Fantastic Home Health Software!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our agency has worked with 3 other home health software companies and Alora best meets the needs of our intermediate sized agency. The sales department was wonderful as well as technical support. We are treated as if our business matters!

Cons: On the rare occasion that the software is not available during business hours it can be challenging. However, the downtime is minimal.

Recommendations to other buyers: Take a look at the software and you will love it! It is easy to use and comes at a great value!

Alora Classic

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The Alora Classic is so friendly user, easy to navigate and have a good customer support

Cons: When we moved to Remote Desktop, it is so slow and the printing takes some time

Recommendations to other buyers: I really want to see some new guidelines and updates from CMS in their Announcement portion. That will help us to be aware of something new from Medicare

One of the first ones I looked at for review. Goodproduct

Sep 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, which is important for clinicians in the field

Cons: price, needs to be priced lower for start-ups Start-ups dont have a lot of cashlying around

Recommendations to other buyers: Look at a large number and try to get the sample trial

A Perfect Fit

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that the software offers everything our company needs to run efficiently. The software is easy to use and covers every aspect of the day to day operations. I also love that the vendor is always available when I need them.

Cons: I wish it offered a Payroll program, then I could have a all in one software for the business. However they do offer tabs on keeping up with pay rate and differential pay rates, which is a big help. All in all I am glad I chose Alora.

Recommendations to other buyers: Practice makes perfect. I go through the tabs often to familiarize myself with the software and if I have a question, I don't hesitate to call.

Alora is amazing!

Apr 11, 2016
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is very user friendly and it is easy to train others on it.

Cons: Sometimes it can take awhile to hear back from customer support

Recommendations to other buyers: Pinpoint what is most important to you in a software and start with reviewing those items

Payment summary issue

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

Cons: The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

Recommendations to other buyers: Your software needs to integrate employee times so different shifts show on the same line item in the claim.

Alora is non-interactive

Feb 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely.

Cons: The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you.

Recommendations to other buyers: Keep Looking! There are much better programs out there as we have discovered for ourselves for approximately what we are paying.

I inherited this product and have had to teach myself how to use it.

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for field staff. When a problem does arise, customer service is prompt in resolving it.

Cons: I had to make a manual for my staff as the product manual and help sections provided were insufficient.

Recommendations to other buyers: It needs to work easily for your field staff. Review the provided manuals.

It get's the job done.

Sep 18, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

Cons: The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

Recommendations to other buyers: Give it a 2-week trial. Ask a lot of questions based on your needs.

Awesome Software

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They have very good customer service, and the software decreases double entry of some of the other programs. It takes very little time to learn to be able to navigate through it. All the information on our client as well as staff members is right there at my fingertips, I do not need to thumb through charts anymore! Keeps track of license due dates, as well as recert., and supervisory visits.

Cons: N/A I haven't found anything I don't like. Once I got familiar with the product, I was off.

Recommendations to other buyers: Research and explore all software I was convinced Healthcare Synergy was the best, Alora beat them out in more than one way!

Alora Software Review

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a user-friendly, all-inclusive home health solution.

Cons: The software does not have Medicare claim transmission.

Recommendations to other buyers: If possible, include a Medicare claim transmission system at an affordable price for new home health agencies so they don¿t have to pay other vendors for Medicare billing.

Stellar Representative Support

Nov 20, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our rep has been instrumental in helping us navigate our software transition issues and changes in billing code rates set by individual payers. She has been timely with her responses and consistently provides us with solutions to our problems. She is a excellent representative for Alora!

Cons: I dislike the lack of communication between the software engineers in my business. I am constantly having to check on the progress of a project I am currently working with a software engineer on. This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible.

Recommendations to other buyers: Ensure that it will meet your needs start to finish and that your data can transfer smoothly into the platform.

Alora Home Health

Oct 15, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They have great customer support! The software is very user-friendly.

Cons: The reports are not always as functional as we need them to be.

Recommendations to other buyers: Make sure that the software is meeting your needs, and evaluate the support you get from them.

Greatest support team!

Oct 09, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and that I can click right into DDE. The support team is always helpful, and they all have superior knowledge of the system and have great attitudes!

Cons: I wish Medicare eligibility showed if the episode is early or late, if there is an MSP and any listed episodes with another agency.

Recommendations to other buyers: Be patient and learn the system.

Alora delivers what we need.

Jul 01, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a super friendly product with excellent vendor support.

Cons: They need to support Mac for export and improve some of their functionalities, like the dashboard...

Recommendations to other buyers: Use real people to do their training and not Webcast.

Good bang for the buck

Jun 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They have very good customer service, and the software decreases double entry of some of the other programs. It takes very little time to learn to be able to navigate through it.

Cons: Posting takebacks for negative receivables can be difficult.

Recommendations to other buyers: Check how the software populates information so you don't have to re-enter the same information

We love it

May 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of the use of the system.

Cons: Allergies are not up to date. There are multiple missing medications.

Recommendations to other buyers: Compare how much service help is available with any software.

I absolutely LOVE Alora!

Apr 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The things I like best about this product and vendor are the ease of maneuvering through the software from its fully encompassing spectrum of scheduling, billing, and documentation options, as well as the many different functionalities within each system.

Cons: What I like least about this product and vendor is the schedule. For our agency, which has frequent scheduling changes, we need features that notify employees of schedule changes and the options to send them secure messages from the office.

Recommendations to other buyers: The recommendations that I have for others evaluating software like this is to have an itemized list of your agency's most needed product capabilities. Have the must haves, and then have the wants. For an agency to run proficiently and efficiently, the correct software is paramount!

Survey 2014

Apr 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the good customer service and easy usage. Also, we are a very small company, and the price fits right in our budget.

Cons: I haven't found anything I don't like. Once I got familiar with the product, I was off.

Recommendations to other buyers: Look for ease of use, customer service, technical talk were you can understand.

Thus far, my experience with Alora has been overall very good.

Mar 25, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

Cons: The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Recommendations to other buyers: I think one of the most important things people can look at when deciding on a software, especially if they are a new agency, is the support and help you get from the software vendors and at what cost they charge to help you out. Price is also a factor, especially for a new start up agency.

Excellent!

Mar 20, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's an extremely easy-to-use system with excellent customer service. The system follows Oasis forms and is very easy to understand. It will save us money, as we will no longer have to order costly forms for a variety of things. It will also save us time with regard to scheduling our employees.

Cons: Other than a few tweaks here and there, I would say there's nothing I don't like. It's easy to follow. We're still learning all that it can do, but the transition so far has been painless!

Recommendations to other buyers: Be sure to have demos from a few different software providers, and then settle with the one that meets your agency's needs. Every agency is different. After you narrow them down to two possibilities, schedule another demo. Ask a lot of questions. Software vendors are very competitive, and if pricing is holding you back, you may be able to negotiate.

Wonderful Customer Service

Mar 19, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every time our agency calls in with a question or concern, we get top-quality, professional service! The staff is so friendly and will go above and beyond to help in any way they can. If we have a concern with something not being in the system or have a suggestion with needing to add a service, Alora's staff is always open to suggestions and eager to help in any way they can.

Cons: The only problem I have found is difficulty reaching a staff member at times. Our agency commonly has to leave a message and await a return call.

Recommendations to other buyers: Look for a software company that has professional customer service and that are willing to work with you on a one-on-one basis.

Excellent Customer Service!

Mar 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly, and the customer service reps are extremely courteous and helpful.

Cons: I haven't found anything I don't like about this product or vendor.

Recommendations to other buyers: Give it a try! I have used many different systems in the home health industry. Alora is by far the best!

Alora Software

Dec 17, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Alora Software has outstanding customer support, and they continue to improve the software to make it user-friendly from a nurse perspective. Our nurses are so happy about how easy it is to use and how fast they learn how to navigate it.

Cons: I can't think of anything I don't like about the software

Recommendations to other buyers: Compare software efficiency with pricing first, and really take time to learn what a software package can do to help you with your job.

I am new to this system so I am learning something new every day.

Nov 12, 2013
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that all info in the oasis moves to the 485 once created.

Cons: I don't like that you cannot review mobile notes all on one screen, there is no therapy FRA review, and you cannot scan a bunch of paperwork in and turn, delete, or name them separately.

Recommendations to other buyers: If you have any issues, the customer service is very helpful. It can be downloaded to any computer which is nice when you can work anywhere.

Nov 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are transitioning to Alora. The interaction of the Alora team, and the availability of their staff with the Trimark staff has been exceptional. Training sessions have the Trimark staff excited to get on this new software. We are feeling very positive with the merge and will send another review once we are up and running! Thank you, Alora, for getting us up to speed!

Nov 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a home health care agency that was operating manually. We had no systems for scheduling, payroll, billing, reports, etc. We have been working with Alora for a little over a year. Training was delivered to meet our needs. With the implementation of each module, we were able to pace ourselves and receive training when we were ready to utilize Alora's features. I have always been pleased with their customer service. But, over the past few months especially, I have received nothing but kindness, patience, and very knowledgeable advice and assistance from the representatives at Alora. They went the extra mile to conference in with a clearing house with whom we unfortunately were having conflicting software issues; they spoke to me nearly every day working through denials, as well as many emails. I come into contact with a diverse group of people. My job requires me to do lots of business via phone. I have come into contact with rude, demeaning, and just darn nasty people. When trying to explain what the nature of your call is about, some people just don't listen. At Alora, the reps have always listened to us and will paraphrase to make sure they fully understand your needs. They are very patient and never rush, or speak over you. I just love Alora and look forward to working many years with them.

Oct 31, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a start-up home care agency, and we use the web-based version of software. Alora is easy to use and cost effective. What sets Alora apart from their competitors is their fabulous customer support. We work with their support team on a regular basis, and they are awesome!

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Professional, courteous, and knowledgeable are just a few adjectives to describe the experience that my staff and I get every time we contact Alora for support. I chose Alora Healthcare Systems because the previous software wasn't as user-friendly, and we were looking for a healthcare software that made everyday challenges easier to deal with. I would truly recommend the software.

Oct 21, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have used Alora over the last 10 months. I have 10 years experience in homecare, and this is first time I have used Alora. I find the Alora staff great to deal with and very supportive. The program is one of the easiest I have worked with, right through billing and reporting. I am going to another agency as of next week and will be trying to get them to covert to Alora in order to help ease their current computer problems and before every nurse is brought on to computers in 2014. The support staff has been great and I have learned a lot from them. Thanks for all you have done to ease my understanding of Alora and OASIS!

Oct 08, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: KAL Home Health is a start up company. We have been very satisfied with Alora. It is easy to use, and the customer support has been outstanding! Alora software has proven to be instrumental to our company in the very early stages, and we are confident it will be extremely helpful as our business expands.

Sep 30, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My company provides Passport and private duty non-medical assistance for seniors. We currently have approximately 300 clients, and are very close to undergoing survey to launch the Medicare/Medicaid skilled "sister" company. We purchased and started using the Alora system a couple of years ago after doing all scheduling manually and I and my office staff love it. I also love that the system was able to be configured for us in anticipation of the skilled company. We already have the licensing for it and clients cross populate to each company, reducing duplication. They have the most awesome customer service rep. If I had known how much guidance she could have provided navigating this accreditation process, I would have contacted her long ago. We are, as a company, so pleased with the entire system - customer support, and follow up. Thank you!

Sep 30, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My experience with Alora support was very successful. I emailed Alora support and was called back in short time. They gave me the solution to my problem over the phone and also emailed me directions so I may use in the future. They were very helpful and personable to speak with. Our agency was looking for software that was user friendly and our nurses could also go point of care, we found all this in Alora. We've been very pleased with Alora and the support we have been given.

Sep 28, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We love our customer service representative!!! She is the best thing since sliced bread!!! The only issue we have with Alora is not having enough spaces for nurses. One logs in and it will knock someone else out. I think that is more our issues than Alora's though. Overall the customer support is great! We always have the nurses call to get the software downloaded to their laptops, and they all comment how nice and helpful the staff is.

Feb 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My home health agency has been using Alora software since 2007 and we are very happy with it. Their support has been consistently great! The people at Alora are very friendly and easy to work with. The software is so easy to use that when I hire new employees, they can figure out the software and become productive within a short period of time. It offers everything we need to run our agency efficiently. I am glad that we are with Alora.

Jan 14, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am fairly new with the Alora Healthcare Systems, but I will say this much, it is so much fun and easy to work with and very user-friendly. The system is very self explanatory and the customer service is the best part. I work with one individual, (Colleen) who no matter what the issue is, will help you and will go to other resources to help resolve the problem. Even when she is out, I will get routed to another representative who is just as friendly. I work for a home health agency as the medical coder and biller and Alora is so easy to work with. It would be almost impossible to make a mistake due to the software giving you many options before finalizing what needs to be finalized. It is easy to manuever from one screen to the next without loosing any work. I have only worked with one other software, but between the two, hands down, I most definately choose Alora!

Dec 20, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Health Link Home Health Agency located in San Francisco using ALORA since 2007. And will continue for years to come. It's user friendly and has grat option to assist in complicated medical documentation to make it's easier, like "phrase look up", adding order or document from previous dates, if was forgotten. ALORA always adding new great features to the program, which make our nurses and managers life so much easier.

Dec 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Excellent software, easy to use and wonderful costumer support. We have always used Alora and we will never change to another company. We are very satisfied with their product and their service. If you are a Home Health Agency looking for the best software in the market, we highly recommend Alora HealthCare Systems for you and your staff.

Dec 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We really like Alora software for following reasons: It is easy to learn and they have good new user training. The customer service helps you to fix problems and they are all very nice. The system is up to date to meet new Medicare requests. This has been a headache for all agencies. They have a strong IT team. Last, it's easy to access (at office, at patient home, etc). Before we bought Alora software, we used another software about a year and there were many problems that we found. We are very satisfied now.

Dec 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Infinite Care Inc. is a full service Home Health Care agency. We service pediatrics, adults and seniors. When we first started using Alora approx. 2 years ago it was the first software system we ever tried. Prior to that, we were using various internal systems and spreadsheets. As our business evolved, I cannot imagine doing it the old way. I can confidently say that I highly recommend Alora to any Home Care agency, new or old. The support staff is great! They are always friendly and willing to help. There is never a long wait to get the support we need, response time is excellent. The best part of their support is that most of their staff is very familiar with the Home Care business and all of it's intricacies, so they know exactly how to help. The software we use is web based and they are constantly emailing us upgrades for all of the features. It is very user friendly and easy to navigate. Bottom line...great product, great service, great people!

Dec 08, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have been using Alora for at least four years Alora¿s customer service is excellent the support team (Frank, Collen, Sam, Melissa and Sheree) is always there to answer any questions and resolve any issue or problem that arises. I do know how a home health agency can function well without Alora. Alora makes billing with Medicare, Medicaid and private insurance very easy to do. It offers all the functions we need to operate our agency effectively, including payroll, OASIS, 485, scheduling and other clinical documents. The software is very friendly and we can easily train new employees. I high recommend it to all home health agencies.

Dec 05, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We selected Alora as a brand new Home Health agency with very little experience in patient billing and tracking. We knew we needed a patient billing and tracking system that was affordable and easy to use. We looked at a number of systems and ended up selecting Alora. We have never regretted or second guessed this decision. The initial setup of the system was easy. The technical support resources from Alora were able to log into our machine remotely and had us up and running without any issues. The system is intuitive and easy to use. The number one reason we are so happy with Alora is their customer support. What makes their support so good is their ability to support us beyod the functionality of the system. Alora has experts on their staff who really know Medicare billing. They have been able to help us trouble shoot billing errors and walk us through what we needed to do in the system to resolve the issues. I would image the service from most companies would stop with their own system's capabilities, but Alora's support goes above and beyond this point. I have never felt rushed when working an issue with Alora and everyone I have ever worked with has been positive and eager to help. I am happy to have and continue our relationship with Alora Healthcare Systems.

Dec 03, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We went through detailed demos of seven different HHA software vendors before deciding on Alora, and we have been very pleased with our choice ever since! Alora's product is centered around the clinical perspective, and not that of computer based knowledge. Even our computer-phobic staff found it very easy to use. Alora is responsive to customer suggestions and feedback, as evidenced through their frequent upgrades and additional features. Perhaps most impressive is their excellent customer support. We feel like we have a true partner in our efforts, as we can always reach Alora for any questions or help! Great decision.

Nov 13, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a Home Health Agency that accepts Medicare, Medicaid, Private Ins and Private pay clients. Alora is the software company that we decided to use for all of our patient management and scheduling needs. The software is easy to use even for staff that is not very computer savvy and when there is a question they have absolutely the best customer support we have had the pleasure of working with anywhere. They are always available and are so wonderful when they help you no matter how many times calls are needed. The software is very complete and encompasses all of our needs and more. I would absolutely recommend Alora to anyone considering a software provider.

Nov 08, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Alora Home Health Software Has been a great partner for our agency. Since we started up Alora has been there every step of the way. We have been using the system for over five years and have been impressed with it's ease of use, flexibility and reliability. It's English and Spanish customer support has been invaluable for the multi-cultural staff we have here in Miami. We have been really pleased with the system overall. We are more than happy to recommend Alora to any agency out there!

Nov 07, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have a Bachelor degree in computer engineering and I find the use of the Alora software for home health agency very efficient user friendly. Even with limited computer skills the software is very easy to learn. My staffs like it very much. I am using the awesome software to manage Supreme Home Healthcare. Documentation deadlines are always met with the help of the software. We never experienced any down time and technical support staff is great. Our nurses are ecstatic about the skilled nurse visit notes and other items that are easily created. Please call Carty or John and try it and I you will never go back. The reports for tracking and HR aspects are also a huge benefit for me. I will strongly recommend it to any agency that is be looking for a home health software solution. I have been a very happy customer both from price point and support.

Nov 05, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am amazed at the time that we save using Alora Software. Cash flow has improved and information is made available that was not always easy to compile. The cost is very affordable in comparison with other vendors. We have used the service for almost two years and I wish we had signed on earlier. It is a pleasure speaking with the staff at Alora, our questions get answered and we enjoy the conversations. The software is quite easy to navigate and we look forward to adding on new services in the future.