--- title: "Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alora Home Health the right Hospice solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/" page_type: "reviews" language: "en" --- Alora Home Health 4.5 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Alora Home Health Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EP Emily P Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement.“ November 19, 2025 SL Samantha L Director of Nursing, RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out.“ October 27, 2025 CM CAPRI M Director of NursingHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays.“ October 17, 2025 MN Mary N PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service is very dissatisfactory. “ June 15, 2026 KF Kait-lynn F Alternate AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work.“ February 6, 2026 LK Laura K Reimbursement Recovery and Compliance DirectorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it harder to complete claim follow up.“ October 14, 2025 EA Emmanuel A Office Administrator and EMR SupportHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier.“ December 18, 2025 JA JO A OWNERHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I cxl'd before use and they are charging me $5000 including $1700 sign up fee.“ June 24, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Becki C. Human Resources Manager Hospital & Health Care Used the software for: 6-12 months ### "User friendly and great support " September 20, 2025 5.0 We have had an excellent experience with Alora from our very first training. I like the ability to look at a quick training video on my own. I appreciate the ability to call for help and to even plan a session of training assistance. Everyone is very prompt to respond and very efficient and friendly. I am very happy with overall customer service. Everyone is knowledgeable and able to answer my questions. Pros Alora is very user-friendly. The ease of it was particularly helpful during our implementation phase and whenever we train new employees. It is wonderful to show them how easy it is to master. Cons I do often want to print a calendar or schedule for a client and the way we set up our billing codes as a company ends up showing rates in the calendar. I wish that I could print a calendar that did not show hourly rates. There is a solution but again it is because of how we set up our billing codes we would've had to set those up differently during implementation or redo them all now. Review Source SL Samantha L. Director of Nursing, RN Hospital & Health Care Used the software for: 6-12 months ### "Alora review" October 27, 2025 5.0 Positive, there are a few items that could be improved upon but for the most part it has been a positive experience. Pros The ease of use, the software is pretty easy to navigate around. You can pretty much figure it out without extensive training. Cons Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out. This information should auto populate and communicate together. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Company decision based on price of product and use. Review Source AO Ade O. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Beware of Alora predatory practices" January 19, 2026 1.0 We were new in the Home Health space and was hounded by Alora marketing rep to sign up even before we received our license. Not even weeks after signing up. we realized Alora will not be a good fit afterall, but Alora refused to refund the $1,700 setup fee. Pros We did not get to use the software for real patients. We were still training. I would not do any business with them. Cons Their predatory practices. Customer service after you sign up. They refused to refund set-up fee even after one of their manager agreed they will refund. Review Source TO Terrie O. PCS Administation Hospital & Health Care Used the software for: 6-12 months ### "Alora Overview" June 26, 2026 5.0 It's been hard learning it not being trained and just thrown into it. I had to call support a lot and they have been very helpful. Pros Once I learned it, it's very easy. Being able to log into and do most of it through this product is very helpful. Cons learning it the videos are too long for someone like me that's very busy, I like short and to the point. Review Source SM Sara M. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Alora Software" October 27, 2025 4.0 The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums. Pros The program is easy to use and comprehend. Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well. Cons There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Our owner felt this was a better fit for our company. Review Source MG Mary G. rn Hospital & Health Care Used the software for: 6-12 months ### "alora is simple" October 27, 2025 2.0 Pros simplicity of its makes charting much easier and nothing super crazy to handle. The staff love that. Cons too simple. not enough detail work for my liking. we need more things to ensure auditing and compliance Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) price was the biggest switch determining factor Review Source SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Top Performing Home Health Care Solution" September 17, 2022 5.0 I would describe my overall experience as a win. Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support. Pros \- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond. Cons \- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health I chose Alora because of the overall quality and that lesser learning or training time is needed. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) I switched because of the overall quality and problems that could be solved. Review Source NH Nicole H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!" February 1, 2024 5.0 Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora! Pros My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity. Cons What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Alora Home Health I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers. Review Source VT Vanessa T. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Alora Review" October 6, 2020 4.0 The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase. Pros I like that you can do both home care and home health with this software Cons The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing Alora Home Health Pricing Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I opened a home health agency and needed a software that supports Review Source GN GERTRUDE N. Admin Hospital & Health Care Used the software for: 6-12 months ### "Will not recommend Aloraplus software for Home Health" January 6, 2026 1.0 Terrible. Overall, not a great experience. Complex system. failed promotions, billing fraud with inaccurate census representation. Pros You can adjust paperwork and time easily. They are available easily during initial sign-up and training, but difficult to catch when you really need them. Cons Billing department experience is horrible. They see a diiference census from what you actually have and charge you higher than they are supposed to. Customer service will say someone will call you, but you'll hardly get a call back. The customer is never right from their perspective, rather their metric is. Your patient data automatically disappears/ inactivate in their software. Review Source SS Sara S. Billing Clerk Hospital & Health Care Used the software for: 1-2 years ### "Worth It" August 16, 2023 4.0 Overall, my experience with Alora has been great. It's made my job so much easier, quicker & more efficient. Pros Integration and implementation were fairly easy. I love the Scheduler & Reports tabs. They make it easy to keep track of who has what patients & total numbers or information are at my fingertips with the Reports I can print out. Cons Sometimes big bugs or issues can take quite some time to get worked out by IT. Review Source Response from Eldermark Software May 16, 2024 We appreciate your kind words, your trust in our software, and the fact that you took the time to share your experience with ALORA here. HE Higinio E. CEO Hospital & Health Care Used the software for: 1-2 years ### "Alora is the best" March 8, 2023 5.0 Billing made a lot easier with ALORA. Pros Switching from Axxess to Alora is very easy. Staff of Alora is very knowledgable in what they do. Cons Some of the features of the software like carrying over the therapy notes from OASIS to POC doesn't work and PT visit notes doesn't carryover to the next PT visit notes. Reason for choosing Alora Home Health Century 21 consulting introduced Alora to our agency. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) AXXESS is charging too much ! Review Source ES Evelena S. RN, Administrative Health, Wellness and Fitness Used the software for: 1-2 years ### "Alora Review" August 29, 2023 5.0 Excellent customer service. Pros User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream. Cons A few bugs in the beginning stages of implementation. Overall, the process went smoothly. Review Source BT Birhanu T. President Health, Wellness and Fitness Used the software for: 6-12 months ### "my experience. " March 22, 2023 5.0 Good and I m hope ful I will master the content for easy management of our company. Pros all in one documentation. Easy-to-follow tasks Cons Too many materials to learn and understand. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Review Source JH Jaylynn H. EVV coordinator Hospital & Health Care Used the software for: 2+ years ### "Alora" August 23, 2023 5.0 Pros I love how easy it is to navigate through Alora! Cons Sometimes the updates aren’t the best, so you have to work through the issues. Review Source NC Noura C. President Hospital & Health Care Used the software for: 1-2 years ### "Happy Customer" July 21, 2024 5.0 my experience is excellent customer service Pros Secure and user friendly software allows for extreme organization and compliance. Cons I do not have any dislikes to mention. The system has been satisfactory. Review Source bR brenda R. admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software!" July 26, 2022 5.0 The support team works hand on hand with you to resolve any technical issues you may have. The team are very compassionate about their job, great work ethics. Pros Love the support that the team offers to solve any issues or confusions. Love the clinical documents available to our team! Cons Everything about this software is completely fine. Review Source sS shaquiria S. Executive's Assistant Medical Practice Used the software for: 6-12 months ### "Alora Review" July 21, 2022 4.0 Pros Easy to navigate with the separated tabs for each responsibilty. Cons Information inputted doesn't always transfer correctly Review Source NT Nilsaliz T. PA Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly " July 20, 2022 3.0 Overall it has helped increase productivity in certain departments which clears up time to completed other important tasks. Pros Scheduling features has increased productivity as well as being able to batch print/fax has made several department's jobs get done easier and quicker. Cons There are too many different ways to access parts of the charts which can create a little confusion in regard to completing scheduled visits or creating their own. Review Source mF melana F. Office coordinator Hospital & Health Care Used the software for: 6-12 months ### "Alora Plus" March 8, 2023 5.0 It is easy to use, and staff is excellent with helping. Pros Easy to navigate. user friendly Is easy to schedule clients. Cons Only the time zone when needing to call but that is not controllable. Review Source KH Kirsten H. RN Hospital & Health Care Used the software for: Less than 6 months ### "user friendly " March 10, 2023 5.0 Very happy with the software. As a user of a few different home health software this one seems to be the most user friendly and easy to learn. Pros very user friendly and able to learn easily. Cons I feel like in the goals section of charting it becomes repetitive and there could be an easier way to chart the goals. possibly checking boxes on what you taught and then just needing to write how the patient reacted to the teaching. Review Source ER Emily R. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Alora Love" November 16, 2020 5.0 We love it. We're glad we switched while we were small because switching now would be a ton of work. Pros We initially looked into Alora so we could switch from paper charting to computer charting. I chose it because I like the way the nurse note is organized. We were also happy to be able to have patient files, employee files, scheduling and billing all in one place. Cons The admission assessment is 35 pages long. Reason for choosing Alora Home Health I chose it for the customer service and I haven't been disappointed. Review Source BC Beth C. Clinical Manager Hospital & Health Care Used the software for: 2+ years ### "Mostly Good!" July 26, 2017 4.0 Pros Easy to use and set-up is nice. I that thing carry over from one chart to the next or one note to the next. Cons That sometimes it runs slow or boots up off. But you can usually log back on and start where you left off. Sometimes it takes more than one try to upload something into EHR. Review Source TD Talhia D. Operations Manager Hospital & Health Care Used the software for: ### "Alora, the best of the best!" June 8, 2017 5.0 Pros Alora has been like a dear friend to our company for many years. It is an easy to master software with user-friendly layouts at every turn. I am a pro at this and I can barely use my own smartphone. I absolutely love this program and can confidently recommend it to any serious Home Health Care start-up or well established company as their primary business related software. Alora listens to your feedback and updates their software regularly to meet ever-changing industry needs. Cons There are little to no cons about this program. I have been using it for years and the only issue I have ever had was a server wide slow down once or twice that was cleared up within minutes. Review Source EL Enrique L. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Interesting and educational." May 24, 2018 4.0 You've got a great support team who always have been able to help, eitheir they know the answer or don't! Pros I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it. Cons The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus. 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