# Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alora Home Health the right Home Health Care solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews --- Alora Home Health 4.5 (152) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 1st, 2026 # Reviews of Alora Home Health Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EP Emily P Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement.“ November 19, 2025 SL Samantha L Director of Nursing, RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out.“ October 27, 2025 KF Kait-lynn F Alternate AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work.“ February 6, 2026 MN Mary N PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service is very dissatisfactory. “ June 15, 2026 CM CAPRI M Director of NursingHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays.“ October 17, 2025 LK Laura K Reimbursement Recovery and Compliance DirectorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it harder to complete claim follow up.“ October 14, 2025 EA Emmanuel A Office Administrator and EMR SupportHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier.“ December 18, 2025 JA JO A OWNERHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I cxl'd before use and they are charging me $5000 including $1700 sign up fee.“ June 24, 2025 ## Showing most helpful reviews Showing 1-25 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Top Performing Home Health Care Solution" September 17, 2022 5.0 I would describe my overall experience as a win. has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support. Pros \- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond. Cons \- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health I chose Alora because of the overall quality and that lesser learning or training time is needed. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) I switched because of the overall quality and problems that could be solved. Review Source SM Sara M. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Alora Software" October 27, 2025 4.0 The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums. Pros The program is easy to use and comprehend. Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well. Cons There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Our owner felt this was a better fit for our company. Review Source GN GERTRUDE N. Admin Hospital & Health Care Used the software for: 6-12 months ### "Will not recommend Aloraplus software for Home Health" January 6, 2026 1.0 Terrible. Overall, not a great experience. Complex system. failed promotions, billing fraud with inaccurate census representation. Pros You can adjust paperwork and time easily. They are available easily during initial sign-up and training, but difficult to catch when you really need them. Cons Billing department experience is horrible. They see a diiference census from what you actually have and charge you higher than they are supposed to. Customer service will say someone will call you, but you'll hardly get a call back. The customer is never right from their perspective, rather their metric is. Your patient data automatically disappears/ inactivate in their software. Review Source NH Nicole H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!" February 1, 2024 5.0 Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora! Pros My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity. Cons What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Alora Home Health I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers. Review Source VT Vanessa T. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Alora Review" October 6, 2020 4.0 The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase. Pros I like that you can do both home care and home health with this software Cons The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing Alora Home Health Pricing Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I opened a home health agency and needed a software that supports Review Source MG Mary G. rn Hospital & Health Care Used the software for: 6-12 months ### "alora is simple" October 27, 2025 2.0 Pros simplicity of its makes charting much easier and nothing super crazy to handle. The staff love that. Cons too simple. not enough detail work for my liking. we need more things to ensure auditing and compliance Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) price was the biggest switch determining factor Review Source KF Kait-lynn F. Alternate Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Alora Review" February 6, 2026 5.0 As an Alternate Administrator, my overall experience with Alora has been strong. The platform gives our leadership team better visibility into workflows, documentation, and compliance, which has improved accountability and oversight. It has helped bring structure to our operations and made managing our agency more manageable and consistent. Pros What I like most about is that it provides a centralized system for scheduling, clinical documentation, and compliance. Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work. Cons At this stage, we are still in the early phases of learning and implementing Alora, so we have not yet identified any significant drawbacks. As we use the system more over time, we may better understand areas for improvement. Review Source JA JO A. OWNER Health, Wellness and Fitness Used the software for: Less than 6 months ### "POOR CUSTOMER SERVICE" June 24, 2025 1.0 Most unprofessional. I cxl'd before use and they are charging me $5000 including $1700 sign up fee. SAD Pros I HAVE NO PROS TO COMMENT REGARDING ALORA SOFTWARE. I HAVE TRIED TO CANCEL AND I AM BEING CHARGED THOUSANDS. Cons Not accessible for private nursing and realized this in 1st training session. CXL feel is $5000. SAD Review Source GM Geli M. Manager Arts and Crafts Used the software for: 1-2 years ### "Amazing home health finder" April 22, 2025 5.0 Alora helped me find a home health services for a family member. Pros How easy it was to use and navigate. It is one of the best home health softwares to use. Cons Nothing. Everything about Alora is amazing. Review Source CD Chris D. Chief Marketing Officer Assistant Administrator Hospital & Health Care Used the software for: 1-2 years ### "Mediocre Product, Subpar Customer Service, Terrible Communication" May 13, 2024 2.0 As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care. Do not expect a solid level of communication or service with this product. Pros Software does the basics of what it is represented to do. Cons Implementation was a long, unorganized process, where it took a long time for us to be able to bill. Customer service and responsiveness to issues, questions, etc. is very bad. Communication? Good luck getting a call back. We were setup for auto bill and still received notices that we were past due. We called THREE times and finally our bill was just processed - no follow-up, no here's what happened, no communication on it at all. Review Source Response from Eldermark Software May 16, 2024 We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience with our customer support. Ensuring that every customer feels valued and supported is at the core of what we do, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is taken very seriously and we are committed to addressing the concerns you've raised. We understand that effective communication and attentive service are essential components of a positive customer experience, and we're dedicated to improving in these areas. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct these issues. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust. HE Higinio E. CEO Hospital & Health Care Used the software for: 1-2 years ### "Alora is the best" March 8, 2023 5.0 Billing made a lot easier with ALORA. Pros Switching from Axxess to Alora is very easy. Staff of Alora is very knowledgable in what they do. Cons Some of the features of the software like carrying over the therapy notes from OASIS to POC doesn't work and PT visit notes doesn't carryover to the next PT visit notes. Reason for choosing Alora Home Health Century 21 consulting introduced Alora to our agency. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) AXXESS is charging too much ! Review Source ES Evelena S. RN, Administrative Health, Wellness and Fitness Used the software for: 1-2 years ### "Alora Review" August 29, 2023 5.0 Excellent customer service. Pros User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream. Cons A few bugs in the beginning stages of implementation. Overall, the process went smoothly. Review Source BT Birhanu T. President Health, Wellness and Fitness Used the software for: 6-12 months ### "my experience. " March 22, 2023 5.0 Good and I m hope ful I will master the content for easy management of our company. Pros all in one documentation. Easy-to-follow tasks Cons Too many materials to learn and understand. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Review Source JH Jaylynn H. EVV coordinator Hospital & Health Care Used the software for: 2+ years ### "Alora" August 23, 2023 5.0 Pros I love how easy it is to navigate through Alora! Cons Sometimes the updates aren’t the best, so you have to work through the issues. Review Source MM Mathew M. Nursing Supervisor Hospital & Health Care Used the software for: 6-12 months ### "A Great System Overall - May Lack Specificity for Some Applications." April 2, 2019 4.0 Overall, I think it was a good system. For our particular specialty, it lacked the specificity we needed for many of our forms and the EVV system was better on other platforms. The lack of specificity in the forms meant a lot of extra work on our end, to create many of the documents that we regularly use for Medicaid authorization renewals. Pros My favorite component of the system is one that is often underrated, the dashboard. The dashboard is not only visually appealing, but well organized with lots of helpful information at a glance. The system seemed very flexible in the sense that you can free form a lot of things. If you already have a very specific setup for many of your forms, this can work really well for you as you. Cons The downside to the flexibility of the forms is that it lacks specificity. This means that, out of the box, you will have more work to do in setting up your forms than other EMR systems. It take s a while to customize many of these forms which takes time and effort away from the daily business. Review Source gG gopi G. Physical therapist/ ADMIN Hospital & Health Care Used the software for: Less than 6 months ### "Ayur Home Health INC" April 25, 2023 4.0 very satisfied with product and looking forward to continue using it for my business Pros easy to use, good customer support and processes for new onboarding Cons im still new to using EMR. too early to make comments Reason for choosing Alora Home Health friend recommended Review Source AZ Amara Z. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Software!" May 3, 2023 5.0 Pros The software is so easy to learn, navigate, and implement in the field. I've used others that were less adaptive to my company's needs and we were always calling IT for assistance. Cons Really, nothing! I love how self explanatory the software layout is and how easily you can move through the different quick links within a patient's chart. Review Source JJ Judy J. Nurse Hospital & Health Care Used the software for: 1-2 years ### "Alora is non-interactive" February 16, 2016 1.0 Pros We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely. Cons The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you. Review Source cB corynne B. client care manager Hospital & Health Care Used the software for: 6-12 months ### "we love Alora" July 7, 2023 5.0 amazing Pros I love how easy it is to use from any where Cons connection can be spotty and frustrating at times Review Source JA Julie A. Owner Hospital & Health Care Used the software for: 1-2 years ### "Service" November 18, 2020 4.0 The customer service is great and the hours available are great too. This is the main reason why I have decided to stay. Pros Desired features. Cons Batch billing. I could not find how to delete a batch billing that was created. I am able to create a batch bill but not able to delete it. Why not? Reason for choosing Alora Home Health Service Review Source HJ Hervin J. Quality Assurance and Improvement Officer Hospital & Health Care Used the software for: 2+ years ### "Alora Home Health Software Review" April 25, 2017 3.0 It doesn't have have the capability to generate report for QAPI, OBQM, etc. Pros Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based. Cons Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX. Review Source KH KHALIF H. CEO Hospital & Health Care Used the software for: 2+ years ### "User friendly program" June 7, 2017 5.0 Pros The program is user friendly. With no training at all, I was able to navigate the system with ease. Cons Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits. Review Source CA Cathie A. Hospital & Health Care Used the software for: 2+ years ### "Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly. " May 24, 2018 5.0 I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized. Pros Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!! Cons Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over.... These are from another nurse's assessment and should not be part of the "carry over feature". Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note. Review Source KM Kevin M. Used the software for: ### "" December 5, 2012 5.0 We selected Alora as a brand new Home Health agency with very little experience in patient billing and tracking. We knew we needed a patient billing and tracking system that was affordable and easy to use. We looked at a number of systems and ended up selecting Alora. We have never regretted or second guessed this decision. The initial setup of the system was easy. The technical support resources from Alora were able to log into our machine remotely and had us up and running without any issues. The system is intuitive and easy to use. The number one reason we are so happy with Alora is their customer support. What makes their support so good is their ability to support us beyod the functionality of the system. Alora has experts on their staff who really know Medicare billing. They have been able to help us trouble shoot billing errors and walk us through what we needed to do in the system to resolve the issues. I would image the service from most companies would stop with their own system's capabilities, but Alora's support goes above and beyond this point. I have never felt rushed when working an issue with Alora and everyone I have ever worked with has been positive and eager to help. I am happy to have and continue our relationship with Alora Healthcare Systems. Review Source JO Jennifer O. Client Service Coordinator Hospital & Health Care Used the software for: 6-12 months ### "A Leader In Home Health Care Software" June 8, 2017 5.0 Pros Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.