--- title: "Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alora Home Health the right Home Health Care solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Alora Home Health 4.5 (160) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Alora Home Health Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EP Emily P Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement.“ November 19, 2025 SL Samantha L Director of Nursing, RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out.“ October 27, 2025 KF Kait-lynn F Alternate AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work.“ February 6, 2026 MN Mary N PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service is very dissatisfactory. “ June 15, 2026 EA Emmanuel A Office Administrator and EMR SupportHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier.“ December 18, 2025 JA JO A OWNERHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I cxl'd before use and they are charging me $5000 including $1700 sign up fee.“ June 24, 2025 CM CAPRI M Director of NursingHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays.“ October 17, 2025 LK Laura K Reimbursement Recovery and Compliance DirectorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it harder to complete claim follow up.“ October 14, 2025 ## Showing most helpful reviews Showing 1-25 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM CAPRI M. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Seamless Switch to Excellence: Alora Delivers on Every Promise" October 17, 2025 5.0 Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success! Pros Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora. While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. \[sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended! Cons None whatsoever! We've had zero issues—Alora has exceeded expectations in every way. They have exceeded our expectations in every aspect. Review Source SL Samantha L. Director of Nursing, RN Hospital & Health Care Used the software for: 6-12 months ### "Alora review" October 27, 2025 5.0 Positive, there are a few items that could be improved upon but for the most part it has been a positive experience. Pros The ease of use, the software is pretty easy to navigate around. You can pretty much figure it out without extensive training. Cons Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out. This information should auto populate and communicate together. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Company decision based on price of product and use. Review Source AO Ade O. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Beware of Alora predatory practices" January 19, 2026 1.0 We were new in the Home Health space and was hounded by Alora marketing rep to sign up even before we received our license. Not even weeks after signing up. we realized Alora will not be a good fit afterall, but Alora refused to refund the $1,700 setup fee. Pros We did not get to use the software for real patients. We were still training. I would not do any business with them. Cons Their predatory practices. Customer service after you sign up. They refused to refund set-up fee even after one of their manager agreed they will refund. Review Source TO Terrie O. PCS Administation Hospital & Health Care Used the software for: 6-12 months ### "Alora Overview" June 26, 2026 5.0 It's been hard learning it not being trained and just thrown into it. I had to call support a lot and they have been very helpful. Pros Once I learned it, it's very easy. Being able to log into and do most of it through this product is very helpful. Cons learning it the videos are too long for someone like me that's very busy, I like short and to the point. Review Source SM Sara M. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Alora Software" October 27, 2025 4.0 The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums. Pros The program is easy to use and comprehend. Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well. Cons There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Our owner felt this was a better fit for our company. Review Source MG Mary G. rn Hospital & Health Care Used the software for: 6-12 months ### "alora is simple" October 27, 2025 2.0 Pros simplicity of its makes charting much easier and nothing super crazy to handle. The staff love that. Cons too simple. not enough detail work for my liking. we need more things to ensure auditing and compliance Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) price was the biggest switch determining factor Review Source SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Top Performing Home Health Care Solution" September 17, 2022 5.0 I would describe my overall experience as a win. Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support. Pros \- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond. Cons \- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health I chose Alora because of the overall quality and that lesser learning or training time is needed. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) I switched because of the overall quality and problems that could be solved. Review Source NH Nicole H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!" February 1, 2024 5.0 Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora! Pros My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity. Cons What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Alora Home Health I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers. Review Source VT Vanessa T. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Alora Review" October 6, 2020 4.0 The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase. Pros I like that you can do both home care and home health with this software Cons The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing Alora Home Health Pricing Switched from [AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I opened a home health agency and needed a software that supports Review Source AZ Allison Z. Clincal manager and alt admin Hospital & Health Care Used the software for: Less than 6 months ### "Alora is awesome!" July 17, 2026 5.0 It has been great, nothing but wonderful things to say. It is easy to use and the customer support is unmatched Pros Very User Friendly. Easy to follow and find things on the main page. The lay out on the main page and side tabs are clearly labeled and you know exactly where to go to find the areas you are looking for. Cons N/a I do not have any cons thus far, it has been a wonderful experience for me since I have been using the platform. Review Source CC Christine C. Office Cordinator Hospital & Health Care Used the software for: 2+ years ### "Disappointed User " September 29, 2022 3.0 Disappointing Pros Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos. Cons We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved. Reason for choosing Alora Home Health There evv integration. Review Source FO Faye O. Administrator Hospital & Health Care Used the software for: 2+ years ### "Alora all supports your Practice needs." March 31, 2023 5.0 Outstanding . Pros The Alora's Team works like a fine tuned machine...To keep your Healthcare finances flowing with ease.If there is an issue with recovery of payments ,Alora walks with you hand in hand through the process of recovery.Alora educates you on the use of the software to better enable you as a Provider to stay on top of your claims and billing process . Alora the price is right and the customer service assistance is what helps me sleep at night knowing Alora is just a call away . Cons Had an issue once with my invoice but after a talk with the Dpt. manager issue was corrected and all cleared up. Reason for choosing Alora Home Health Because Alora made it easy to come aboard. Review Source TS Tammy S. Hospital & Health Care Used the software for: ### "Thus far, my experience with Alora has been overall very good. " March 25, 2014 4.5 Pros I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it. Cons The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there. Review Source NM Neriel M. Director of Home Caregivers Hospital & Health Care Used the software for: 2+ years ### "Great tool for HomeHealth Care" March 8, 2023 5.0 one tool that has all the features you needed for home health. customer support is very good. top notch and helpful Pros Ease of use, compliant with state guidelines and very precise with geofencing features Cons might be confusing for new users, but when you get used to it, very comprehensive but easy to navigate Review Source CC Cameron C. HR Health, Wellness and Fitness Used the software for: 2+ years ### "Human Resources" October 3, 2023 5.0 Pros I love how easy it is to hire someone in. Being able to put someone's credentials in a system and they are able to keep track of all the important things. Cons There is nothing that I dislike about Alora. Review Source AB ANGIE B. Occupational therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software " February 5, 2024 5.0 I enjoy using alora to write evaluations. It’s an easy and practical software to use for evaluating and documenting Pros It’s easy to use and let’s you know if your missing any information Cons Can’t really think of anything I dislike Review Source Response from Eldermark Software May 16, 2024 We are always happy to hear that your experience with Alora is a great one, and we sincerely appreciate you taking the time to share that experience. Thank you for your business, your support, and your kind words. MM Mathew M. Nursing Supervisor Hospital & Health Care Used the software for: 6-12 months ### "A Great System Overall - May Lack Specificity for Some Applications." April 2, 2019 4.0 Overall, I think it was a good system. For our particular specialty, it lacked the specificity we needed for many of our forms and the EVV system was better on other platforms. The lack of specificity in the forms meant a lot of extra work on our end, to create many of the documents that we regularly use for Medicaid authorization renewals. Pros My favorite component of the system is one that is often underrated, the dashboard. The dashboard is not only visually appealing, but well organized with lots of helpful information at a glance. The system seemed very flexible in the sense that you can free form a lot of things. If you already have a very specific setup for many of your forms, this can work really well for you as you. Cons The downside to the flexibility of the forms is that it lacks specificity. This means that, out of the box, you will have more work to do in setting up your forms than other EMR systems. It take s a while to customize many of these forms which takes time and effort away from the daily business. Review Source gG gopi G. Physical therapist/ ADMIN Hospital & Health Care Used the software for: Less than 6 months ### "Ayur Home Health INC" April 25, 2023 4.0 very satisfied with product and looking forward to continue using it for my business Pros easy to use, good customer support and processes for new onboarding Cons im still new to using EMR. too early to make comments Reason for choosing Alora Home Health friend recommended Review Source AZ Amara Z. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Software!" May 3, 2023 5.0 Pros The software is so easy to learn, navigate, and implement in the field. I've used others that were less adaptive to my company's needs and we were always calling IT for assistance. Cons Really, nothing! I love how self explanatory the software layout is and how easily you can move through the different quick links within a patient's chart. Review Source JJ Judy J. Nurse Hospital & Health Care Used the software for: 1-2 years ### "Alora is non-interactive" February 16, 2016 1.0 Pros We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely. Cons The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you. Review Source cB corynne B. client care manager Hospital & Health Care Used the software for: 6-12 months ### "we love Alora" July 7, 2023 5.0 amazing Pros I love how easy it is to use from any where Cons connection can be spotty and frustrating at times Review Source JA Julie A. Owner Hospital & Health Care Used the software for: 1-2 years ### "Service" November 18, 2020 4.0 The customer service is great and the hours available are great too. This is the main reason why I have decided to stay. Pros Desired features. Cons Batch billing. I could not find how to delete a batch billing that was created. I am able to create a batch bill but not able to delete it. Why not? Reason for choosing Alora Home Health Service Review Source HJ Hervin J. Quality Assurance and Improvement Officer Hospital & Health Care Used the software for: 2+ years ### "Alora Home Health Software Review" April 25, 2017 3.0 It doesn't have have the capability to generate report for QAPI, OBQM, etc. Pros Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based. Cons Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX. Review Source KH KHALIF H. CEO Hospital & Health Care Used the software for: 2+ years ### "User friendly program" June 7, 2017 5.0 Pros The program is user friendly. With no training at all, I was able to navigate the system with ease. Cons Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits. Review Source CA Cathie A. Hospital & Health Care Used the software for: 2+ years ### "Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly. " May 24, 2018 5.0 I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized. Pros Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!! Cons Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over.... These are from another nurse's assessment and should not be part of the "carry over feature". Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.