--- title: "Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alora Home Health the right Home Health Care solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Alora Home Health 4.5 (158) [View alternatives](https://www.capterra.com/p/69030/Alora-Homecare-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Alora Home Health Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EP Emily P Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement.“ November 19, 2025 SL Samantha L Director of Nursing, RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out.“ October 27, 2025 CM CAPRI M Director of NursingHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays.“ October 17, 2025 MN Mary N PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service is very dissatisfactory. “ June 15, 2026 KF Kait-lynn F Alternate AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work.“ February 6, 2026 LK Laura K Reimbursement Recovery and Compliance DirectorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it harder to complete claim follow up.“ October 14, 2025 EA Emmanuel A Office Administrator and EMR SupportHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier.“ December 18, 2025 JA JO A OWNERHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I cxl'd before use and they are charging me $5000 including $1700 sign up fee.“ June 24, 2025 ## Showing most helpful reviews Showing 1-25 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Becki C. Human Resources Manager Hospital & Health Care Used the software for: 6-12 months ### "User friendly and great support " September 20, 2025 5.0 We have had an excellent experience with Alora from our very first training. I like the ability to look at a quick training video on my own. I appreciate the ability to call for help and to even plan a session of training assistance. Everyone is very prompt to respond and very efficient and friendly. I am very happy with overall customer service. Everyone is knowledgeable and able to answer my questions. Pros Alora is very user-friendly. The ease of it was particularly helpful during our implementation phase and whenever we train new employees. It is wonderful to show them how easy it is to master. Cons I do often want to print a calendar or schedule for a client and the way we set up our billing codes as a company ends up showing rates in the calendar. I wish that I could print a calendar that did not show hourly rates. There is a solution but again it is because of how we set up our billing codes we would've had to set those up differently during implementation or redo them all now. Review Source SL Samantha L. Director of Nursing, RN Hospital & Health Care Used the software for: 6-12 months ### "Alora review" October 27, 2025 5.0 Positive, there are a few items that could be improved upon but for the most part it has been a positive experience. Pros The ease of use, the software is pretty easy to navigate around. You can pretty much figure it out without extensive training. Cons Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out. This information should auto populate and communicate together. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Company decision based on price of product and use. Review Source AO Ade O. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Beware of Alora predatory practices" January 19, 2026 1.0 We were new in the Home Health space and was hounded by Alora marketing rep to sign up even before we received our license. Not even weeks after signing up. we realized Alora will not be a good fit afterall, but Alora refused to refund the $1,700 setup fee. Pros We did not get to use the software for real patients. We were still training. I would not do any business with them. Cons Their predatory practices. Customer service after you sign up. They refused to refund set-up fee even after one of their manager agreed they will refund. Review Source TO Terrie O. PCS Administation Hospital & Health Care Used the software for: 6-12 months ### "Alora Overview" June 26, 2026 5.0 It's been hard learning it not being trained and just thrown into it. I had to call support a lot and they have been very helpful. Pros Once I learned it, it's very easy. Being able to log into and do most of it through this product is very helpful. Cons learning it the videos are too long for someone like me that's very busy, I like short and to the point. Review Source SM Sara M. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Alora Software" October 27, 2025 4.0 The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums. Pros The program is easy to use and comprehend. Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well. Cons There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Our owner felt this was a better fit for our company. Review Source MG Mary G. rn Hospital & Health Care Used the software for: 6-12 months ### "alora is simple" October 27, 2025 2.0 Pros simplicity of its makes charting much easier and nothing super crazy to handle. The staff love that. Cons too simple. not enough detail work for my liking. we need more things to ensure auditing and compliance Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) price was the biggest switch determining factor Review Source SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Top Performing Home Health Care Solution" September 17, 2022 5.0 I would describe my overall experience as a win. Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support. Pros \- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond. Cons \- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health I chose Alora because of the overall quality and that lesser learning or training time is needed. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) I switched because of the overall quality and problems that could be solved. Review Source NH Nicole H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!" February 1, 2024 5.0 Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora! Pros My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity. Cons What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Alora Home Health I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers. Review Source VT Vanessa T. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Alora Review" October 6, 2020 4.0 The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase. Pros I like that you can do both home care and home health with this software Cons The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing Alora Home Health Pricing Switched from [AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I opened a home health agency and needed a software that supports Review Source AZ Allison Z. Clincal manager and alt admin Hospital & Health Care Used the software for: Less than 6 months ### "Alora is awesome!" July 17, 2026 5.0 It has been great, nothing but wonderful things to say. It is easy to use and the customer support is unmatched Pros Very User Friendly. Easy to follow and find things on the main page. The lay out on the main page and side tabs are clearly labeled and you know exactly where to go to find the areas you are looking for. Cons N/a I do not have any cons thus far, it has been a wonderful experience for me since I have been using the platform. Review Source MS Marcus S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Alora Review" June 26, 2023 5.0 alora has been great to our agency and makes the user experience amazing. Pros I like the ease of access and simplified integration that the platform uses. Cons There is not much that I don’t like about the software. The software is very efficient and well put together. Alternatives considered [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health Cost and ease of access Review Source AJ Ashley J. Registered Nurse Hospital & Health Care Used the software for: 1-2 years ### "Alora" August 16, 2023 5.0 Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines. Pros I like how easy it is to use and the flow of information to other tabs Cons When you do have an issue it seems hard to get it resolved in a timely manner Review Source MS Melissa S. Biller, Credit Collection Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Alora Home Health Software" May 23, 2024 5.0 Pros Customer Support - Hands down the best customer support there is Cons reporting- Improvement needs made to reports Review Source GE Gena E. RN Hospital & Health Care Used the software for: 1-2 years ### "Alora" August 21, 2023 5.0 Alora has aided in coming into compliance with EVV and also with billing streamlining. Pros Alora seems to be well suited for visit to visit nurse charting. There is also nice flow from OASIS to Plan of Care. We have had occasional difficulty with times from visit notes not transferring to times on the scheduler upon completion of nursing visit notes. Overall, nursing is satisfied with Alora. Cons Occasional "glitch", for example with visit times not flowing from note to scheduler. Review Source IO Isabelle O. Admin. Assist/Office Manager/Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Administrative assistant/ Office manager/ Billing Manager" July 26, 2017 5.0 On the Classic Version we do not have a place to put comment when the patient has a change on the profile. For the New Web version on the Oasis there is no name and date the person who made change on the Oasis. Pros Alora is easy software to use, to access and manage with the help of the windows that the programmer created for the client to be able to use. This software gives opportunity to any user whatever the level of computer knowledge to use it without worrying about the improvement of the work; you do not try to think too much to do the work. It is software that does not require much computer knowledge for its use. It is software that accepts the whole level of study to use it. Cons What concerns me the most after the webinar training there are no certificates provided to encourage all those who have taken the training that will allow the motivation and the participation of the user to follow the software update and some changes rules from CMS Review Source mC mohini C. Home Health Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer support" September 22, 2020 5.0 Pros Customizable. Parameters driven making it scalable. Well integrated with the DDE , Clearing houses and SANDATA for EVV transmission. Cons Because it is highly parameterized. Nursing staff finds it difficult to make proper use of it's customizing features. Initially, they take time to understand the information flow. I highly recommend to introduce incident reporting template. Nurses don't use communication log properly to report incidents. A/R Module is tedious. Review Source AH Audrie H. RN Hospital & Health Care Used the software for: 6-12 months ### "Streamlined software for easy charting. " August 16, 2023 5.0 Very good. Pros Easy to use software for daily charting. Cons Complicated process in the beginning to start. Review Source MH Madina H. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Owner" June 23, 2022 5.0 Great Pros Customer service is wonderful, the software is easy to learn. Also Alora has a training video that is available that you can always go back and educate your self. Cons So far I am very satisfied, I don't know what the future will bring. Review Source JW Judy W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "An Example of Going Beyond" September 28, 2016 4.0 Pros With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful. Cons The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question. Review Source KD Kristi D. CEO Hospital & Health Care Used the software for: 6-12 months ### "Great Company Through and Through" March 7, 2017 5.0 I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys. Pros Availability, assessable, web-based, scanning capability, and easy to use Cons The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)). Review Source cB cathie B. owner Hospital & Health Care Used the software for: 2+ years ### "Alora Review " April 14, 2021 4.0 Good Pros Once we learn the program, it is pretty easy to navigate. Cons Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions. Review Source AB Abi B. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Great Software " August 17, 2023 5.0 Pros Ease of use and ability to complete documentation quickly. Cons Plan of care orders and goals could be copied from previous plan of care when doing a recertification. Review Source JT Jessica T. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to set up" March 27, 2018 5.0 Pros I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to. Cons I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue. Review Source DR David R. Owner Hospital & Health Care Used the software for: 2+ years ### "Payment summary issue" March 10, 2016 4.0 Pros Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time. Cons The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation. Review Source JO Johanna O. Client Coordinator Hospital & Health Care Used the software for: ### "Excellent program from an excellent company" June 8, 2017 5.0 I recommend Alora. Pros Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost. Cons The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.