# Page 2 | Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Alora Home Health the right Home Health Care solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews --- Alora Home Health 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of Alora Home Health ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Emily P. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Why alora?" November 19, 2025 5.0 My overall experience with Alora Home Health has been positive. The system effectively streamlines both clinical and administrative workflows, making it easier to manage patient care, documentation, scheduling, and billing all in one platform. I particularly appreciate the mobile and offline charting capabilities for field clinicians and the quality assurance tools that help maintain compliance and accurate documentation. While there is a learning curve and some areas—like reporting, form customization, and certain billing workflows—could be more intuitive, the benefits in efficiency, integration, and oversight outweigh the challenges. Overall, Alora has been a reliable and valuable tool for supporting our home health operations. Pros What I liked most about Alora Home Health is its all-in-one platform that streamlines both clinical and administrative workflows. The integration of OASIS assessments, visit documentation, EVV, scheduling, and billing in a single system significantly reduces the need for multiple tools and improves efficiency. I also appreciate the mobile and offline charting capabilities, which make it easier for clinicians in the field to document accurately and in real time. Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement. Overall, the system makes managing home health operations more organized, compliant, and user-friendly. Cons What I liked least about Alora Home Health is that some areas of the system can feel clunky or unintuitive, particularly when navigating between multiple tabs or modules. The learning curve for new users can be steep, especially for clinicians who are primarily focused on patient care. Additionally, while the system offers robust functionality, certain features—like form customization, alerts, and advanced reporting—could be more flexible or easier to configure. Finally, the billing and A/R workflows can be somewhat complex, requiring extra attention to ensure accuracy and efficiency. Switched from [Waystar](https://www.capterra.com/p/45512/ZirMed/) Since we previously used Waystar and then transitioned to Alora, it’s clear that our agency values integration and simplicity across both clinical and administrative operations. At this point, unless we see a significant increase in denial rates or inefficiencies in revenue cycle management, continuing with Alora remains the most practical approach. That said, if financial performance—such as denials or payer complexity—becomes a greater strategic concern, it may be worth exploring a hybrid solution or considering a transition to a more advanced EHR like MatrixCare, provided the ROI justifies the change. Review Source CM CAPRI M. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Seamless Switch to Excellence: Alora Delivers on Every Promise" October 17, 2025 5.0 Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success! Pros Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora. While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. \[sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended! Cons None whatsoever! We've had zero issues—Alora has exceeded expectations in every way. They have exceeded our expectations in every aspect. Review Source LK Laura K. Reimbursement Recovery and Compliance Director Medical Practice Used the software for: 6-12 months ### "Alora Review" October 14, 2025 5.0 I have had a very positive experience using Alora. I appreciate that we can always get help by a live CSR, and we are never required to start a ticket and wait for assistance. Pros Alora Home Health is extremely user friendly. In this industry every moving part may need to be done in multiple ways. Alora does a wonderful job at coming up with solutions to these challenges. Cons While posting remittances we are unable to apply the payments to individual line items (dates of service). You can only post to the general invoice/claim. There is a comment line, but it does not allow enough space to give needed detail. This makes it harder to complete claim follow up. Switched from [Careficient](https://www.capterra.com/p/165999/Careficient-AMS/) Our agency was loosing too much money. Careficient could never get us running smoothly. Review Source FD Felicia D. RN Administrator Hospital & Health Care Used the software for: 1-2 years ### "Amazing Overall" September 26, 2025 5.0 We have relied on them since our company was founded. I want to emphasize how user-friendly the software is for both clinicians and administrators. It offers a wide range of features that are straightforward to use, without requiring you to adopt unnecessary measures or tracking options you don't need. Many tracking options and features can be enabled or disabled, allowing you to customize the system to fit your agency's and individual clinicians' requirements. The help desk and support team stand out for their exceptional friendliness and expertise. They have training videos which I use to orient staff initially to the software. The on boarding for each new feature is extremely thorough and not rushed. I cannot say enough about my satisfaction. Pros Alora is our electronic medical records software for our home health care agency. It has ease of tracking items such as signatures and staff credentials to stay up to date and compliant with CMS requirements. It has e-fax abilities to send documents needing signatures to physicians. It has easy oasis uploading and billing abilities and tracking. It takes care of our EVV requirements.Alora has been an ideal software, meeting all the needs of our home health care agency. Cons I like it all overall but if you want something that is flashy, alora isn't it. At the beginning it left a lot to want for PT/OT documentation but they are continually taking feedback and making improvements. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing Alora Home Health Easier to use, better price, better on boarding. Review Source BC Becki C. Human Resources Manager Hospital & Health Care Used the software for: 6-12 months ### "User friendly and great support " September 20, 2025 5.0 We have had an excellent experience with Alora from our very first training. I like the ability to look at a quick training video on my own. I appreciate the ability to call for help and to even plan a session of training assistance. Everyone is very prompt to respond and very efficient and friendly. I am very happy with overall customer service. Everyone is knowledgeable and able to answer my questions. Pros Alora is very user-friendly. The ease of it was particularly helpful during our implementation phase and whenever we train new employees. It is wonderful to show them how easy it is to master. Cons I do often want to print a calendar or schedule for a client and the way we set up our billing codes as a company ends up showing rates in the calendar. I wish that I could print a calendar that did not show hourly rates. There is a solution but again it is because of how we set up our billing codes we would've had to set those up differently during implementation or redo them all now. Review Source EA Emmanuel A. Office Administrator and EMR Support Hospital & Health Care Used the software for: Less than 6 months ### "Alora Home Health Software is worth the price" December 18, 2025 5.0 Using Alora Home Health has really transformed how our agency runs. It’s not just software, it’s become the backbone of our daily operations. Tasks that used to take hours, like reconciling visits and managing documentation, are now much faster and more accurate. The visibility it gives into staff productivity and patient care has made decision-making easier and more strategic. Overall, it’s helped us run a smoother, more efficient agency while keeping both our team and our patients happier. Pros What I like most about Alora Home Health is that it keeps everything in one place. Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier. It’s intuitive to use, reduces paperwork, helps ensure compliance, and the support team is responsive whenever we need help. Overall, it really streamlines daily operations and saves time. Cons What I like least about Alora Home Health is that some tasks take extra clicks, and certain reports or customizations are a bit limited. The interface can feel a little dated. These are minor issues, but improving them would make the overall experience even smoother. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Not getting value for money, especially with EVV. Review Source AO Ade O. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Beware of Alora predatory practices" January 19, 2026 1.0 We were new in the Home Health space and was hounded by Alora marketing rep to sign up even before we received our license. Not even weeks after signing up. we realized Alora will not be a good fit afterall, but Alora refused to refund the $1,700 setup fee. Pros We did not get to use the software for real patients. We were still training. I would not do any business with them. Cons Their predatory practices. Customer service after you sign up. They refused to refund set-up fee even after one of their manager agreed they will refund. Review Source SL Samantha L. Director of Nursing, RN Hospital & Health Care Used the software for: 6-12 months ### "Alora review" October 27, 2025 5.0 Positive, there are a few items that could be improved upon but for the most part it has been a positive experience. Pros The ease of use, the software is pretty easy to navigate around. You can pretty much figure it out without extensive training. Cons Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out. This information should auto populate and communicate together. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Company decision based on price of product and use. Review Source SM Sara M. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Alora Software" October 27, 2025 4.0 The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums. Pros The program is easy to use and comprehend. Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well. Cons There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Our owner felt this was a better fit for our company. Review Source GN GERTRUDE N. Admin Hospital & Health Care Used the software for: 6-12 months ### "Will not recommend Aloraplus software for Home Health" January 6, 2026 1.0 Terrible. Overall, not a great experience. Complex system. failed promotions, billing fraud with inaccurate census representation. Pros You can adjust paperwork and time easily. They are available easily during initial sign-up and training, but difficult to catch when you really need them. Cons Billing department experience is horrible. They see a diiference census from what you actually have and charge you higher than they are supposed to. Customer service will say someone will call you, but you'll hardly get a call back. The customer is never right from their perspective, rather their metric is. Your patient data automatically disappears/ inactivate in their software. Review Source GdPK Guy de Paul K. Administration Restaurants Used the software for: 1-2 years ### "ALORA c'est le futur dans le présent " June 19, 2024 5.0 ALORA est un logiciels qui facilite la vie à ses clients Pros Je crois aimé ALORA health dans tout ses contours Cons Je n'ais rencontré aucune difficulté en utilisant ALORA Review Source VR Verified Reviewer Saoulo Machinery Used the software for: 2+ years ### "Alora Home Health Review" April 24, 2023 5.0 Il me permet de bien profiter de leurs plans de soins Pros Avec ce logiciel ils nous proposent de tres bonne stratégie de soins Cons C'est juste le niveau de facturation qui est moin apprécié Review Source MN Mary N. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Very poor and Unprofessional Service" April 10, 2024 1.0 Very poor experience with Alora. Unprofessional behavior experienced from Alora team by ignoring to help us fix the issues that keep occurring on a daily basis lately. Pros At first, it appeared Alora staff were professional and timely. Now, there are alot of ignored requests to resolve issues. Cons Management concern and corrections of issues. Appears management could care less about the stress the issues are causing the agency. Review Source Response from Alora Healthcare Systems May 16, 2024 Greetings Mary. We take your feedback very seriously and offer our sincere apologies for your experience to date. I can assure you that all of the members of our organization care deeply about customer experience and satisfaction, and we will do everything in our power to resolve this situation and address your issues. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website, you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and exceed your expectations in the future. JP Joy P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User-friendly!" May 4, 2024 5.0 Alora provides assistance to all our queries, they are always willing to help! Pros User-friendly interface. Alora customer service team are the best! They will find ways to assist you and resolve your concern. Cons There's room for improvements, on which Alora people are very willing to file a feature suggestion. Alora team gladly listens to what we need for an effective charting. Having Alora as our electronic medical record for both Home Health and Hospice is awesome! Alternatives considered [Home Health Centre](https://www.capterra.com/p/129456/Home-Health-Centre/) Review Source Response from Alora Healthcare Systems May 8, 2024 Thank you so much Joy, it's always great to hear feedback on features our customers want to see, interactions with our support and development team, and of course, your overall user experience. We strive to make Alora simple to use, and comprehensive to whatever your workflow demands. We appreciate you taking the time to share! ME Michelle E. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Alora has been a great choice for us." July 28, 2023 5.0 Overall, we are very pleased with our choice of Alora. Software has brought efficiency of tasks, as well as increased our billing revenues with less rejected/incorrect billing claims with approved/correct codes checked and validated before billing. It did not take us long to see benefits of Alora that we were not expecting when looking to change, in other words, it did not only meet our expectations, but surpassed them. Pros Ease of software, an all-in-one system. Helped us be compliant with the EVV requirement with the state. Billing validation. Cons We really have not experienced any negative with Alora and have absolutely no regrets. Reason for choosing Alora Home Health Alora was just a nice all in one service that integrated with one of the programs we were already using, the cost was reasonable with the promise of support, which did not disappoint. Review Source MJ Michele J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Alora is the best product for small businesses to large businesses." June 20, 2023 5.0 We started this system in the early stages of building our business. We have found that it is easy to use, not killing our bank account, and easily expands as our company grows. The customer service is very friendly, and works diligently to solve all issues. Pros Alora provides a great product. The medical records are easy to access, easy to use, and the customer service is spectacular. Cons I don't have any negative issues at this time. Reason for choosing Alora Home Health I have worked in the field with systems like this, but I find the ease of use is better with Alora. Review Source RP Rhonda P. Supervisor Hospital & Health Care Used the software for: 2+ years ### "Built for home health care" August 12, 2022 5.0 For home health care this is one of the most specialized available. My organization used it for years. I'm able to better supervise using Alora and I'm glad that we used it. If the problems are fixed Alora would be the perfect home health care software. Pros Alora was created for home health care agencies and is designed to help manage operations smoothly. Stay compliant and manage documentation for all employees including those who provide non medical services like personal care or home care. The biggest help is that visit notes are automatically added, other software tends not to include visit notes and it's harder to schedule repeat or daily. Billing is easy even to medicare or medicaid, and Alora helps cut down on paper forms and records. The customer support team is very friendly and answered all of my questions on the spot. Cons Alora has had problems and holes in the software for years and those were never fixed or improved. The medicine list is not complete and dosen't list other names that would make searching for the medicine easier. It has abruptly stopped working and we have temporarily lost data but it was restored. A well structured selection panel for easier access would make Alora better too. Review Source CC Christine C. Office Cordinator Hospital & Health Care Used the software for: 2+ years ### "Disappointed User " September 29, 2022 3.0 Disappointing Pros Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos. Cons We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved. Reason for choosing Alora Home Health There evv integration. Review Source MS Marcus S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Alora Review" June 26, 2023 5.0 alora has been great to our agency and makes the user experience amazing. Pros I like the ease of access and simplified integration that the platform uses. Cons There is not much that I don’t like about the software. The software is very efficient and well put together. Alternatives considered [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health Cost and ease of access Review Source SS Sara S. Billing Clerk Hospital & Health Care Used the software for: 1-2 years ### "Worth It" August 16, 2023 4.0 Overall, my experience with Alora has been great. It's made my job so much easier, quicker & more efficient. Pros Integration and implementation were fairly easy. I love the Scheduler & Reports tabs. They make it easy to keep track of who has what patients & total numbers or information are at my fingertips with the Reports I can print out. Cons Sometimes big bugs or issues can take quite some time to get worked out by IT. Review Source Response from Alora Healthcare Systems May 16, 2024 We appreciate your kind words, your trust in our software, and the fact that you took the time to share your experience with ALORA here. FO Faye O. Administrator Hospital & Health Care Used the software for: 2+ years ### "Alora all supports your Practice needs." March 31, 2023 5.0 Outstanding . Pros The Alora's Team works like a fine tuned machine...To keep your Healthcare finances flowing with ease.If there is an issue with recovery of payments ,Alora walks with you hand in hand through the process of recovery.Alora educates you on the use of the software to better enable you as a Provider to stay on top of your claims and billing process . Alora the price is right and the customer service assistance is what helps me sleep at night knowing Alora is just a call away . Cons Had an issue once with my invoice but after a talk with the Dpt. manager issue was corrected and all cleared up. Reason for choosing Alora Home Health Because Alora made it easy to come aboard. Review Source AJ Ashley J. Registered Nurse Hospital & Health Care Used the software for: 1-2 years ### "Alora" August 16, 2023 5.0 Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines. Pros I like how easy it is to use and the flow of information to other tabs Cons When you do have an issue it seems hard to get it resolved in a timely manner Review Source TS Tammy S. Hospital & Health Care Used the software for: ### "Thus far, my experience with Alora has been overall very good. " March 25, 2014 4.5 Pros I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it. Cons The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there. Review Source MS Melissa S. Biller, Credit Collection Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Alora Home Health Software" May 23, 2024 5.0 Pros Customer Support - Hands down the best customer support there is Cons reporting- Improvement needs made to reports Review Source ES Evelena S. RN, Administrative Health, Wellness and Fitness Used the software for: 1-2 years ### "Alora Review" August 29, 2023 5.0 Excellent customer service. Pros User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream. Cons A few bugs in the beginning stages of implementation. Overall, the process went smoothly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.