# Page 4 | Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Alora Home Health the right Hospice solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews --- Alora Home Health 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 4 - Reviews of Alora Home Health ## Showing most helpful reviews Showing 76-100 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NC Nita C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great customer service" September 16, 2016 5.0 Pros Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service. Thank you Cons All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming. Review Source eD evelyn D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Alora classic" July 16, 2018 4.0 Pros Easy to learn and friendly user. I love the reports, very useful. The supports answered fast, they will email the next day Cons The only thing I dont really like is the MSP claims are still not fixed. I still have to do it manually Review Source JO Jennifer O. Client Service Coordinator Hospital & Health Care Used the software for: 6-12 months ### "A Leader In Home Health Care Software" June 8, 2017 5.0 Pros Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality. Review Source AD Angel D. Director of Business Development & Clinical Services Hospital & Health Care Used the software for: Less than 6 months ### "Director of Business Development and Clinical Services" January 31, 2017 5.0 We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice. Pros The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling. Cons A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems. Review Source ML Michael L. HR Specialist Medical Practice Used the software for: 6-12 months ### "Keeps it all together" November 17, 2020 5.0 Pros Being able to keep everything Patient and Nursing together in one place is great. Cons It can be confusing at first, but it did not take long to acclimate. Review Source VEL Vee Ellen L. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "I am better able to navigate through once reps walked me through the software." November 5, 2018 5.0 Pros You can upload to the EHR in a more timely fashion. You can look at multiple sites with ease. In the Reports section you can type in what you want instead of scrolling down. Cons I don't like that you cannot see a 60 day episode at one time. It is broken up when the month changes. It is not as easy to navigate through an episode when scheduling. Review Source RP Robbie P. DME Specialist Manager/ RN Case Manager Assistant Hospital & Health Care Used the software for: 1-2 years ### "New to Alora 2016 " May 24, 2017 5.0 Alora has great training for our company. It does take time to get everyone one on board. Once the confusion is over everything runs great. Pros How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora. Cons A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member. Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long. Review Source NM Nicole M. Director of Home care service Hospital & Health Care Used the software for: 6-12 months ### "User friendly " November 7, 2017 1.0 Pros User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool Cons Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed Review Source ET Eugene T. QA Nursing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "It get's the job done." September 18, 2015 4.0 Pros The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist. Cons The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers. Review Source jC john C. owner Hospital & Health Care Used the software for: 6-12 months ### "Great staff." July 5, 2018 5.0 Great staff and customer service Pros wonderful staff, they help with teaching brush up and reminders. excellent staff! Cons 15 minute round up or down of visits. it is in the product but has never worked. it has been brought up multiple times. This would be a great help with payroll. Review Source AA Andrea A. Compliance Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Overall, I would recommend this to employers in need of some organization. " February 1, 2018 5.0 Pros I like how easy it is to navigate between patient information and employee information. It's very simple to update any records as well. Cons I would have to say the only con would be that it runs a little bit slow at times and will freeze from time to time. Review Source AS Abraham S. Chief Operating Officer Financial Services Used the software for: Less than 6 months ### "Alora Plus is Alora Unlimited" July 3, 2019 5.0 Pros I used Alora’s very effective Classic platform for over seven years at another job, but when I opened my own Medical Claims Billing company, I acquired a client using Alora Plus, which is their powerful web browser based platform. I was completely blown away. All the features off Alora that I had come to know and love were amplified, revamped, and expanded upon in ways that I never knew I needed. It is easy to use, easier to teach if you don’t want to use their comprehensive video guides, and very effective for Visit Tracking, Payroll, Medical Billing, Scheduling, and so much more. I could not recommend this product enough! Cons There are no cons with Alora. Period. In fact, I think people should be paying them MORE money to utilize their software. Review Source MI Mehdad I. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Satisfied" May 21, 2021 5.0 Very positive. Will recommend to colleagues Pros Very user friendly. Support is phenomenal. Cons Faxing feature is quite expensive. And it doesnt go straight into chart Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health Recommendation by 21st Century. Review Source GG Garrison G. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Alora Plus still has a few minuses " January 25, 2018 3.0 Limited number of electronic fax pages that can be sent on a monthly basis (100), is not good for larger companies trying to be paperless. Pros The dashboard is quite comprehensive. The ability to customize to each employees' needs. Schedules are easy to create and read. Cons The client demographic information and the admission data being split into 2 different areas makes it difficult to navigate between the two. While the 485 is created based off the completed Oasis assessment, it is not generated automatically, so you have to go back and manually click through to complete the 485 and fax out. Review Source GC Gary C. Used the software for: ### "" December 12, 2012 5.0 Infinite Care Inc. is a full service Home Health Care agency. We service pediatrics, adults and seniors. When we first started using Alora approx. 2 years ago it was the first software system we ever tried. Prior to that, we were using various internal systems and spreadsheets. As our business evolved, I cannot imagine doing it the old way. I can confidently say that I highly recommend Alora to any Home Care agency, new or old. The support staff is great! They are always friendly and willing to help. There is never a long wait to get the support we need, response time is excellent. The best part of their support is that most of their staff is very familiar with the Home Care business and all of it's intricacies, so they know exactly how to help. The software we use is web based and they are constantly emailing us upgrades for all of the features. It is very user friendly and easy to navigate. Bottom line...great product, great service, great people! Review Source KC Kati C. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Continued Customer" March 27, 2018 5.0 Pros This system can be very easy to use and train others. I do everything from clinical to billing and it’s pretty easy. Cons I hope they are not growing too fast that my needs and requests sit on the back burner. I’ve seemed to get slower responses from Alora when I really need the changes complete or things to work right. Otherwise I’m the one putting in more work. Review Source MR Marcy R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to Use" February 1, 2018 5.0 Pros There are not a lot of extra steps to this system. Everything is user friendly, simple and up to date with all regulations. Cons I do not like the lag in the system sometimes. When this happens I am able to talk to someone and they get the issue corrected quickly. Review Source RP Rhoda P. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Alora Home Health Review" May 9, 2021 5.0 excellent Pros time and attendance, nurses notes , and assessment, soon the PT/OT will come in play. Cna notes and assignment and schedule. the whole program is excellent. Cons not knowing what or how to operate effectively Reason for choosing Alora Home Health I believe Alora will give our company the best pricing, and care , and pricing. Review Source BJF Barbara J. F. Used the software for: ### "" January 14, 2013 4.5 I am fairly new with the Alora Healthcare Systems, but I will say this much, it is so much fun and easy to work with and very user-friendly. The system is very self explanatory and the customer service is the best part. I work with one individual, (Colleen) who no matter what the issue is, will help you and will go to other resources to help resolve the problem. Even when she is out, I will get routed to another representative who is just as friendly. I work for a home health agency as the medical coder and biller and Alora is so easy to work with. It would be almost impossible to make a mistake due to the software giving you many options before finalizing what needs to be finalized. It is easy to manuever from one screen to the next without loosing any work. I have only worked with one other software, but between the two, hands down, I most definately choose Alora! Review Source FO Festus O. Used the software for: ### "" November 7, 2012 5.0 I have a Bachelor degree in computer engineering and I find the use of the Alora software for home health agency very efficient user friendly. Even with limited computer skills the software is very easy to learn. My staffs like it very much. I am using the awesome software to manage Supreme Home Healthcare. Documentation deadlines are always met with the help of the software. We never experienced any down time and technical support staff is great. Our nurses are ecstatic about the skilled nurse visit notes and other items that are easily created. Please call Carty or John and try it and I you will never go back. The reports for tracking and HR aspects are also a huge benefit for me. I will strongly recommend it to any agency that is be looking for a home health software solution. I have been a very happy customer both from price point and support. Review Source DS Dennis S. COO Hospital & Health Care Used the software for: 2+ years ### "The best folks to work with work at ALORA" September 16, 2016 5.0 Pros They listen and they are helpful. Each person that I have talked to has a desire to help me through whatever the issue is Cons Can't think of any negatives and we have been using the software for years. Review Source CS Carol S. Used the software for: ### "" September 30, 2013 5.0 My company provides Passport and private duty non-medical assistance for seniors. We currently have approximately 300 clients, and are very close to undergoing survey to launch the Medicare/Medicaid skilled "sister" company. We purchased and started using the Alora system a couple of years ago after doing all scheduling manually and I and my office staff love it. I also love that the system was able to be configured for us in anticipation of the skilled company. We already have the licensing for it and clients cross populate to each company, reducing duplication. They have the most awesome customer service rep. If I had known how much guidance she could have provided navigating this accreditation process, I would have contacted her long ago. We are, as a company, so pleased with the entire system - customer support, and follow up. Thank you! Review Source SC Shelley C. Owner/Chief Nursing Officer Hospital & Health Care Used the software for: 1-2 years ### "Training a new employee on biling" August 1, 2017 5.0 It took a bit longer than expected, but when we were contacted and set up for our appointment, it was well worth it. thank you so much. Pros The entire program has been a wonderful surprise for our purchase and not failed us yet. We are finding new things and learning all the time. Cons Wish there was a way to enlarge pages, on some computers it is not available. Not sure why this happens. Review Source SD Sally D. Administrator Hospital & Health Care Used the software for: 2+ years ### "The Personal Touch" October 15, 2017 5.0 When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora! Pros Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it! Review Source JS Josh S. Hospital & Health Care Used the software for: ### "Stellar Representative Support" November 20, 2014 4.0 Pros Our rep has been instrumental in helping us navigate our software transition issues and changes in billing code rates set by individual payers. She has been timely with her responses and consistently provides us with solutions to our problems. She is a excellent representative for Alora! Cons I dislike the lack of communication between the software engineers in my business. I am constantly having to check on the progress of a project I am currently working with a software engineer on. This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.