Who Uses This Software?

Gastroenterology practices, ambulatory surgery centers and hospital gastroenterology departments


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • gMed
  • www.gmed.com

About gGastro

gMed's gGastro products are specialty-focused electronic health record (EHR) systems that are completely scalable and available either through the cloud or using an on-site server. The company concentrates on creating specialty specific software, primarily for gastroenterology and urology. Physicians in these specialties will find the systems to be familiar and highly functional for their practices. gMeds offerings include electronic health records, endoscopy report writing & more.


gGastro Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

gGastro Reviews

gMed - not robust enough for a large group

Nov 04, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Comments: gMed appears to have been designed for a smaller physician group. With a group as large as ours (28 docs), it is currently cumbersome and does not offer all of the flexibility and support needed.

Pros: Reporting features for financial info are great.

Cons: Reporting features for clinical aspects are weak. Has trouble working with large volumes of data. (i.e. Year to date reports for 10 months or more always time out and won't complete running)

Recommendations to other buyers: Wait until the new owners - Modern Medicine - revamp and upgrade this product before implementing.

gGastro - Lacks Customer Support

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: This system needs some updating. The active X controls make it a real pain to work with other applications. The support has recently taken a dive but am hoping that firms up once their new team of techs is trained up. Just went through a purchase is my understanding

Vendor Response

by gMed on October 10, 2016

Hi Peter - Thank you for sharing your feedback and it has been shared with our team here to address your concerns. We recently have added additional team members and they are quickly ramping up. The experience you had will continue to improve. We still regularly receive glowing reviews on the majority of support service which we provide and have had an above 90% customer satisfaction rating in 2016. Thank you again for your time and feedback.

gMed Review

Jul 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is intuitive, easy to use, and GI-specific.

Cons: Very attentive, don't have any issues they aren't working on.

Recommendations to other buyers: Ask other users, visit a user if possible and include physicians and staff

Dr. Nemec's review

May 21, 2015
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The leadership is continually trying to improve the product. It is also the PREMIER GI-specific EHR. The integration of clinical information between the endoscopy suite and office is seamless IF gMed product is used for both. The integration between clinical and practice management is extremely helpful for a managing physician

Cons: Major general complaint: It is still very cumbersome and impossible to efficiently work within an electronic healthcare record. Significant specific complaint: Clinical data recorded in either a tasking note or gPortal is not readily available to the clinician. Those separate and distinct sections have to be searched for clinical information. To avoid this problem, I often "dual document"

Recommendations to other buyers: My top three: (1) Recognize that all electronic software companies over-promise and under-deliver. (2) Consider all the "tasks" that a clinician does OUTSIDE of the OFFICE/PROCEDURE visit (This is an often ignored but very important aspect of all EHRs). (3) To what extent can the proximal truly integrate with other electronic healthcare records (ie receiving DATA, not .pdf or scanned documents)?

Excellent EMR

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy system to learn, well laid out, integrates with outside organizations, looks to the future

Cons: Very attentive, don't have any issues they aren't working on

Recommendations to other buyers: Ask other users, visit a user if possible and include physicians and staff

Improving - but slowly

Feb 27, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I've gotten used to the product and its quirks. It is possible to modify it to one's preferences.

Cons: Requests for fixes are too slowly addressed. Many obvious flaws are ignored. Many unnecessary steps are for a simple process. The program is very slow at times.

Recommendations to other buyers: Try using it before buying it, and visit a practice that already uses it.

Great Product

Jun 12, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is intuitive, easy to use, and GI-specific.

Cons: Ideas are not able to be all addressed at once. They are appropriately triaged; however, instant gratification is always wanted.

Recommendations to other buyers: Make sure you know what you are needing to make this change from paper to electronic work. Visit another site that is working well with the product.

Tasha from GastroClinic

Nov 20, 2013
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of this product is the fact that it is specialty specific.

Cons: The hardest part of the product is moving forward with electronic medical records. We switched over from paper to EHR and it was a challenge. Now that the transition is complete, we could never imagine going back.

Recommendations to other buyers: This product is great if you are looking for a quality product that has the "complete package." Talk to other users of the product to get a good feel for how gMed has streamlined their practice.

Nov 06, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We looked at several EMRs and ultimately chose gMed because it was the only one that was "GI specific." It truly seems to have the hearts of the private gastroenterologist in mind. This company is very warm and friendly to work with, and I know that their own survival is deeply entwined with my survival as a private gastroenterologist. You can't say this for any other vendor. Everyone at their company - from trainers to programmers - know what I do as a gastroenterologist. Like many EMR companies now, they are super busy working on Meaningful Use stuff, but they are also working on stuff that I care about, instead of working on things that a PCP or dermatologist mind care about. We have nearly all of their products and have built a fully integrated system that includes everything from office to endo to scheduling and billing. I am forced to use ProVation at the hospital I work at, and I hate it. gMED's product is ultimately customizable, so you can become very efficient (of course, you need good IT and SuperUser types, but that's true of any EMR). If you are thinking of switching to an EMR, come to their annual Users Conference to network with other GI docs, and you'll be convinced! This product may not (yet) be as flashy as other products (eClinicalWorks, for example), but don't be lured in by the flashiness of someone who doesn't really care about you. You are not going for a quick fling here, you're marrying an EMR vendor and want someone for the long haul. This product is only getting better! Transitioning from paper to EMR is a painful process; I won't kid you. But I can't see why any private gastroenterologist would work with any EMR vendor besides gMED.

Nov 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are an 8-provider GI practice; we've been on GMED EMR 18 months, and we could not be happier! The GI-specific product was extremely easy to adapt to our practice, and we easily met meaningful use. The physicians and staff love it. Our workflow is now completely digitalized and highly efficient; it also presents countless opportunities to improve patient care. Support is great; I love their GBUS for online training.

Sep 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Love it! This system has really improved the way we practice medicine. You can tell it was designed for GI and Colorectal Surgeons. We've found it easy to use, and their support is excellent.