Who Uses This Software?

Businesses and contact centers across multiple industries, including financial, healthcare, retail, legal, tech and others, willing to benefit from advanced and reliable call recording solution.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Duxoft
  • www.duxoft.com
  • Founded 2007
  • United States

About MiaRec

MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc.


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MiaRec Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

MiaRec Reviews Recently Reviewed!


Capterra loader

Affordable Call Recording

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.

Cons: Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)