--- title: "MiaRec Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MiaRec Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/69539/MiaRec/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MiaRec Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MiaRec ## What is MiaRec? MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. ## What is MiaRec used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MiaRec?[Manage this product listing](https://www.g2.com/products/miarec/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MiaRec 5.0 (1) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $25 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (731) Value For Money 5.0 (1) Value For Money 4.2 (515) Customer Service 5.0 (1) Customer Service 4.3 (586) ## MiaRec alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (734)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132852/Talkdesk/) Highest Rated [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) ## FAQs about MiaRec Overview ### What company size and specific industries is MiaRec built for? MiaRec is designed for contact centers of all types and sizes, from smaller teams to large enterprise operations. It is built for organizations that manage customer interactions and need conversation analytics, agent performance insights, and QA workflow support to improve customer experience at scale. Features and Usability ### What are the key features of MiaRec? MiaRec offers call recording, automatic transcription, speech-to-text analysis, and AI summarization for call review. It also includes real-time monitoring, quality assurance, performance metrics, and customer service analytics, plus compliance management, access controls/permissions, archiving & retention, and third-party integrations for call center operations. Integrations ### Which third-party tools and platforms does MiaRec integrate with? MiaRec connects natively to 8 platforms, including Avaya UCaaS, Cisco BroadWorks, Cisco Unified Communications Manager, Five9, Microsoft Teams, Salesforce Starter, Twilio, and Webex Suite. These integrations cover communications, contact center, collaboration, and CRM systems. Getting Started and Support ### What training and onboarding options does MiaRec offer? MiaRec provides in-person training, webinars, documentation, and videos to help teams get started. In-person sessions support guided instruction, webinars allow live remote training, documentation offers written reference materials, and videos provide on-demand visual guidance for learning core features and setup steps. Getting Started and Support ### What customer support options does MiaRec offer? MiaRec provides Email/Help Desk, Knowledge Base, Phone Support, and Chat for customer support. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and helpfulness cannot be described here. ## Features AI summary Based on 3,851 Contact Center Quality Assurance reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) MiaRec supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review live or recorded calls for quality and compliance, allowing teams to improve service consistency and make better operational decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio Capture Record audio or import/upload audio files MiaRec 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Capture: Record audio or import/upload audio files - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Categorization/Grouping: Organize and group data or items based on various criteria - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Evaluation: Provide criteria to evaluate carriers such as on-time delivery or quality of service. - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback: Provides thorough, actionable feedback regarding security vulnerabilities, or allows collaborators to do the same. - File Transfer: Move files across different systems or networks - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Search: Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Essentials $25.00 Per User,Per Month Professional $35.00 Per User,Per Month Enterprise $50.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)[ Cisco BroadWorks](https://www.capterra.com/p/233264/Cisco-BroadWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mike G. Owner Information Technology and Services ### "Affordable Call Recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2019 Pros Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great. Cons Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.