ECi Software Solutions

M1

3.5 / 5 43 reviews


Average Ratings

43 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/one-time
  • Deployment
    Installed - Mac
    Installed - Windows
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ECi Software Solutions
  • www.ecisolutions.com
  • Founded 1992
  • United States

About M1

M1 is an enterprise resource planning (ERP) software system designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customization that ensures your most valuable & unique business processes can be handled with ease.


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M1 Features

  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Bills of Material
  • Compliance Management
  • Document Management
  • Forecasting
  • Formula Management
  • Process Manufacturing
  • Product Configurator
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management

M1 Reviews Recently Reviewed!

Terrible choice

Oct 14, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.

Pros: Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Cons: Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this. ECi started promising us new version but promise was sliding. After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner. M1 also has major security issue.

ECi M1

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Cons: Not enough features for multiple platform usage. Little Slower. No report modification format for user

Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Cons: Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

The implementation has not gone well, many system problems

Sep 13, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: I should have gone with my second choice. The grids are a nice feature, however the system has caused much frustration for everyone involved.

Cons: User security, payroll needing 2 separate processes, 1 for checks and 1 for direct deposit, lack of flexibility for departmental reporting

ERP made your way

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

Pros: This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Cons: The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!

Sep 05, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

Cons: Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

Very user freindly and functional

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Cons: Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

Terrible company to do business with and terrible product.

May 04, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's easy to customize, which is good because - you are going to be doing a lot of customizing.

Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Cons: If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices).

Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

Overall: The key benefit is having to start over and implement something else after less than 5 years on the product.

Good quote to cash tool

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a simple program to learn the basics of with a multitude of options. The user interface is very straight forward. It is mostly all encompassing as far as ERP systems go. The options are plentiful, but pricey. Extra seats are a bit pricey. A good tool for a small business trying to track quote to cash.

Pros: All inclusive

Cons: Costly for add-ons

Great support, good product

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I very much so like the ability of user customization on tables and search grids.

Cons: Some things that I was lead to believe were not true about the capabilities of the product

Recommendations to other buyers: Have your list of requirement and have the company show you that it can in fact do all the requirements

Flexible, customizable, & user friendly

Sep 15, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

Cons: The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item. The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

Recommendations to other buyers: If you r in search of a small to med. Size fabrication or manufacturing erp solution, Call ECI and discuss M1. There are to many amazing functions to share so ask for a demo, you won't be sorry. Great solution!

Extremely negative

Aug 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The only thing that was good was the dashboard The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

Cons: The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks. Support was often vague - it didnt sound like support personell had the correct training They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it. They didn't seem to understand NZ laws Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

Recommendations to other buyers: Look for simplicity. Check if your existing software(if you have something) has a add-on module. This is what we have done and we are getting on so much better as you don't have to re-learn everything.

Do not use M1

Jul 10, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Excellent promises by the sales people - they never eventuate though!

Cons: Support - they are the worst

Overall: The implementation was extremely difficult with very little support from M1. We were told 6 weeks but 14months later it was working although still many unanswered questions. Then the support for real live changes has been terrible

Recommendations to other buyers: Do not look at this software if you are based in Australia or NZ

M1 a change to a real system

Feb 23, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.

Cons: There is no refresh button.

Recommendations to other buyers: Make sure your contemplate everything in your setup which includes hosting - internal or external. Try your best to understand the power of the software, realize that there is a significant learning curve during the 1st 3-6 months and be patience in your transition.

M1 ERP Review

Feb 23, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Cons: The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

Recommendations to other buyers: If you do any type of manufacturing and/or have multiple locations, this software is fantastic. This is a very customizable platform that allows for tons of flexibility. With any ERP conversion, you have to prepare and put in the time to learn the software, so I strongly recommend doing that to make a successful transition.

Awesome product ~ even better implementer!

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Cons: I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

Recommendations to other buyers: Make sure you compare apples to apples. This program is very powerful. I'm not sure how any one company would use everything there is to offer to it's fullest capability but the options are unimaginable for whatever small manufacturer uses it.

M1 is GREAT!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Cons: Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

Recommendations to other buyers: If you're looking for something to bring all aspects of your manufacturing this is your product. Be prepared for lots of legwork in the beginning with bringing in your parts and organizations (customers and vendors) but in the end it is all worth it. As with anything new there is a bit of a learning curve. We're a bit over a year into working with it and we are still learning and implementing some final things. It has been a great tool for us to bring everything together.

Selection of ECI M1

Jan 21, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The product already has deep features but it has the flexibility which allows for code to be written by us to enhance the system. This allows us to get specific on certain methods we use that may not be stock methods for an industry.

Cons: At this point in the process, we have not uncovered a negative.

Recommendations to other buyers: When reviewing software be sure to look at 2 or 3 offerings. This permits a clearer understanding of what is available in general for ERP systems but also allows for questions to develop with each successive product demonstration. You will become wiser and what each system provides as your questions become sharper. Also, be absolutely clear how your company operates currently and those processes which are key, be sure to have each software company demonstrate or explain how that process could be performed.

My experience so far with ECi M1

Oct 16, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Most expandable system for up and coming manufacturing companies that do mixed mode manufacturing for OEM equipment. Very complex equipment that requires many different disciplines of manufacturing.

Cons: I would like more training videos for standard usages and work flows.

Recommendations to other buyers: Really get into the workflows when you are quoting. Give real world examples and don't the salespeople deviate from a direct answer to your question. Let the people who know the work flow in on the process of software selection.

M1 has been great The design was with end users in mind

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

Cons: I am anxious for continued development of the manufacturing floor scheduling.

Recommendations to other buyers: M1 is very robust ERP while maintaining a competitive price point.

Poor Quality - Do not use

Apr 20, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: Looks good on the surface but after months of implementation it still isn't working. The team try hard.

Cons: It is such a 1980s piece of software - it displays a lot of cells that are worthless and is very 'clunky'.

Recommendations to other buyers: Spend more time looking at what the finished product is like.

My experience with this product is positive

Apr 17, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Cons: Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

Recommendations to other buyers: Get a good understanding of current process in order to properly map your 'To Be' processes after learning the new system. Employees should be made aware of the necessity for processes changes and the consequences (specifically what happens to data) when those new process are not followed.

M1 = good production foundation to build from

Apr 10, 2015
4/5
Overall
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Cons: Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

Recommendations to other buyers: The software is just part of the picture. Implementation, customization and support are critical too. In my experience you are going to have to do some customizations in your implementation in use so make sure the product is something that can be customized not only by the vendor but from a 3rd party.

M1 is esential to our success

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

Cons: As the M1 has grown, there have been times where response times have been a little longer than expected.

Recommendations to other buyers: We are a high mix, low to medium volume job shop. M1 works very well in our environment. They are always improving and they listen to their users suggestions.

M1 experience from the UK

Mar 03, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

Cons: The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

Recommendations to other buyers: Make sure you are prepared to support yourself in-house. If you don't have an in-house tech team don't buy it!

Keep a keen eye on implementation

Feb 19, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the software platform, and it generally works well for our specific manufacturing business. The vendor was very convincing at the sales pitch.

Cons: Our implementation and set up was managed very poorly, and we feel that we were cheated by the team responsible for our Implementation and set up. They clearly had ulterior motives in taking our money per hour above and beyond what we purchased in the original fee. The software company we purchased from has not called or reached out to us once since our investment.

Recommendations to other buyers: Be very sure that you negotiate a great deal of set up and implementation into the purchase price.

Installation of ECi M1

Dec 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This ERP software is very intuitive and very flexible relative to the previous software from Made2Manage that my organization ran for the past 24 years. The input of transactions is straightforward with minimal training, and searching for almost any data is substantially easier.

Cons: The only issue we've had any challenge with so far is with the conversion of our old Made2Manage data, which was an old FoxPro version into a pure SQL format. Some data came across easily, and some data didn't come across at all. We could have come up to speed running the new software much faster if we'd have been able to convert our M2M data in a more timely fashion.

Recommendations to other buyers: We are a manufacturing organization and run in a job shop environment. We took a hard look at Syspro, SAP Business 1, Microsoft Dynamics GP / AX, JobBoss, IQMS, Infor Syteline, Global Shop, Epicor, E2, and ABAS. The fact that ECi M1 was a full SQL product now, had mobile capabilities built into it, and had a cost effective CRM module, bar coding capabilities, a payroll module inside the software, quality modules, job scheduling, and a substantial amount of screen customization that we could take care of ourselves made this package stand out from all the others.

Large Number of Bugs, Poor Development, Unimpressive Tech Support

Sep 26, 2014
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: M1 is more customizable than many other options.

Cons: Based on the increasing number of bugs and no new bug fixes, it seems that M1 is being phased out by ECi. The software is nearly unusable with Windows Vista and is mediocre at best on Windows 7. The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues. The tech support response time is horrid and there are very few well-trained tech support staff available (however a few are knowledgeable). Come on ECi! Fix this product which has great potential!

Recommendations to other buyers: This software could be great, but it is currently too outdated, full of bugs and does not seem to have an active development team. The very simple functions do not work and make this software almost unusable for many employees in our organization. We are currently looking for new ERP software. I would highly recommend looking elsewhere.

ECi M1 ERP a good tool

Aug 05, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: IT support is timely and almost always available.

Cons: It doesn't account for scrap within a job, and scrap tracking overall is very difficult. The software seems to want to manage scrap with completed good parts together, and that does not work when trying to track to meet ISO requirements.

Recommendations to other buyers: Be very thorough in making sure the details of how the software works line up with your way of manufacturing. This is supposed to be completely customizable, but one of the issues we had could not be customized without significant cost, as it would require a complete rewrite in the software.

M1 does everything we need and more!

Aug 28, 2009
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Works as advertised or better.
Easy to train and use.
Fast and reliable.
Simple to upgrade and backup.
Very powerful search functions and grids are adjustable by user.
Customization is available to users with included tools and then adding Crystal Reports.
Easy migration from our other software.
M1 technical support is extremely helpful and knowledgeable.

Cons: Nothing negative to say.

Overall: We are very, very happy with M1. There are many features that we did not know we needed or wanted until we tried M1. We have no doubt that M1 was the right choice.

M1 Review

Aug 09, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Highly customizable to fit your needs
User friendly
Tremendous search capabilities
Great service staff
Highly reliable

Cons: Quality Module. Quality module lacks reports and some linking of data, however, we can create any report we need through Crystal Reports.

Overall: This software continues to be extremely reliable. M1 is very innovative and always increasing the capabilities of the software by listening to the customers' wants and needs. We have been able to grow with this software and will continue to do so in the future. It was the best buy we have ever made in software.

M1 ERP

Jul 29, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customizable, covers accounting and Manufactoring. Good reports that are easily changed

Cons: Could push towards iso controls, we use the call management to handle feedback and CAPA's

Overall: Very good product

MRF review

Jul 29, 2009
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: very easy to train operators and use, layout provides for ease of navigation

Cons: some upgrades still have glitches, a couple of items still to not function properly, missing some reports that most systems have standard

Overall: recommend to companies if they already have a database system and can compare the differences

M-1 Software evaluation

Jul 28, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are still implementing, but so far, everything is working as demonstrated.

Cons: Importing of products is sort of complicated since some of the items in the product setup is in different database files. Therefore, manual entry or several imports are required.

Overall: Best value on market for features available.

Very Good Overall

Jul 24, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Features - does most of what we need right out of the box.
Customizable - Very easy to add fields, tables, code, etc.
GREAT customer service.
Implementation was as easy as this kind of thing can be.

Cons: Some screens are a little clunky or "busy".
Job costing and analysis can be a little weak.

Overall: Overall a really good product.

M1 Very User Friendly

Jul 22, 2009
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: User Friendly, Easy to implement, easy to administer, very customizable

Cons: Weak Quality module, Poor Lot number capabilities

Overall: I would definitely recommend this product

Bowen & Groves Review

Jul 22, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very intuitive, very customizable

Cons: I can't think of any.

Overall: strongly recommended.

Just my thoughts

Jul 21, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Happy with the software and it has helped our business grow.

Cons: None at this time that I can think of.

Overall: Can't find a better product out there.

Fair value for small to mid-size companies needing a MRP.

Jul 15, 2009
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Pros: Flexible, quick learn for use, many good reports, good document management.

Cons: Moderate in accounting, weak in quality, DMR's, RMA's , weak in scheduling, some draw backs in using COG's, weak in Revision control.

Overall: I would recomend to small to mid-size companies on a budget that need an MPR.

Catten Industries

Jul 14, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Good functionality and easy to pick up.
Easy to customise to your needs.

Cons: Some modules are a bit "clunky" to use, but in saying that the program needs to cater for various different business's and you can customise to suit your requirements.

Overall: I would say that anyone who runs a small to medium business in manufacturing would benefit enourmously by having the M1 system as the cornerstone in managing their business.

Great package for the small to medium manufacturer

Jul 13, 2009
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to use and train
Ability to customise
Affordability
Reliability
Interaction with Windows programs ie. Outlook

Cons: Limited sales analysis
Limited financial analysis

Overall: Great package for the small to medium manufacturer. Would definitely recommend this to organisations wanting to upgrade to a new windows based package.

M1 User Review - Metlink

Jul 13, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: All modules integrate together.
One ERP system covers all areas of the business.
Ability to customise for special needs.

Cons: On older computers it can be a bit slow. Especially if you have multiple windows open.

Overall: I am certainly happy we chose M1 for our ERP software. It has been enhanced and updated in line with our own business growth. One of the biggest pluses for me is that it helps communication throughout the business. For example, any user can add comments that are then available to all users.

At last, a software system that delivers on its promise.

Jul 13, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: After months of appraisal we chose M1 because of its ability to to be configured exactly to our requirements, as opposed to the one size fits all approach of so many other ERP packages.
M1 straight out of the box was immediately able to satisfy most of our needs, however, with its ability to be easily customized to suit our various processes, the system is intuitive to use from shop floor requirements through to full financial reporting and control.

Cons: Same as any other system out there, rubbish in, rubbish out. Once we had that sorted out though by ensuring that all users had an understanding of how their inter-reaction with the system was a benefit to all, themselves included, we gained a complete buy in from all staff along with the required real time and accurate data input on which the system depends.

Overall: We purchased M1 with a view to tidying up the obvious weaknesses and limitations of our previous system.
M1 has achieved this plus more, very often providing easier solutions to everyday tasks than we anticipated, and 2 years later on we are more relaxed then ever with the ability of the system to cope with whatever workload is demanded from it.
We are extremely pleased with our choice in M1 and everything that was promised to us has been delivered with a tremendous support backup when required.