--- title: "Sigmund Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sigmund Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/69928/Sigmund/" page_type: "product" language: "en" --- # Sigmund Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sigmund Software ## What is Sigmund Software? Sigmund AURA is an AI-powered, cloud-based EHR purpose-built for Substance Use Disorder and Behavioral Health organizations, with direct integration to the ASAM Criteria. It combines clinical intelligence, intelligent automation, and seamless workflows to support accurate level of care placement, strengthen compliance, and improve operational performance. AURA enhances the entire continuum of care by simplifying ASAM assessments, automating clinical documentation, and delivering real-time insights that help teams make consistent, defensible treatment decisions. By reducing administrative burden, clinicians can focus more on patient engagement and outcomes. From intake to discharge, AURA connects patient care with revenue cycle management through integrated scheduling, admissions, insurance verification, billing, and claims processing. Designed for behavioral health and addiction treatment leaders, Sigmund AURA delivers a unified platform that improves clinical efficiency, financial per ## What is Sigmund Software used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 67% Neutral 11% Negative 22% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sigmund Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sigmundsoftware.com/&name=Sigmund Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sigmund Software 3.6 (36) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (36) Ease Of Use 4.5 (708) Value For Money 3.4 (29) Value For Money 4.2 (578) Customer Service 3.8 (33) Customer Service 4.3 (644) ## Sigmund Software alternatives Highest Rated [4.8 (531)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (1,379)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.4 (368)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (660)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/69928/Sigmund/alternatives/) ## FAQs about Sigmund Software Overview ### Which roles and teams benefit most from Sigmund Software? Sigmund Software benefits behavioral health clinicians, therapists, physicians, and nurse practitioners who need streamlined documentation, treatment planning, and patient record management. Administrative, billing, and revenue cycle teams use it to manage scheduling, claims, and payments, while executives and operations leaders rely on reporting, oversight, and workflow visibility across practices. Answer based on 36 reviews Overview ### What company size and industries is Sigmund Software built for? Sigmund Software is built primarily for small behavioral health providers, with 83% of reviewers from small businesses and 54% from mental health care. It is purpose-built for Substance Use Disorder and Behavioral Health organizations, with additional use among hospital and health care providers at 26% and health, wellness, and fitness organizations at 11%. Answer based on 36 reviews Features and Usability ### What are the key features of Sigmund Software? Sigmund Software offers EMR/EHR, practice management, and patient records management for behavioral health and substance abuse therapy. Core capabilities include scheduling, intake management, treatment planning, clinical notes, billing and invoicing, claims management, reporting and analytics, telemedicine, patient portal, and role-based permissions. Getting Started and Support ### What training and onboarding options does Sigmund Software offer? Sigmund Software provides webinars, documentation, and videos to help teams get started. Webinars offer live or scheduled instruction, documentation gives written reference material for setup and product use, and videos provide visual walkthroughs for learning features and processes. Answer based on 3 reviews Getting Started and Support ### What customer support options does Sigmund Software offer? Sigmund Software provides 24/7 live rep support. Users describe the support team as prompt, thorough, patient, and responsive during implementation and after go-live, with strong communication and helpful guidance when issues arise. Some also note a very hands-on approach to onboarding and troubleshooting. Answer based on 3 reviews Ease of use ### Is Sigmund Software easy to use? Sigmund Software offers a mix of usability strengths and frustrations, depending on the module and team workflow. Many behavioral health and billing teams find the platform configurable and manageable after training, while new users often face a learning curve, clunky navigation, multi-step tasks, and less intuitive prescribing or billing workflows. Answer based on 13 reviews ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Sigmund Software supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible records, and document care accurately, allowing teams to manage clinical workflows more efficiently and support better patient outcomes. HIPAA Compliant 3.9 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.7 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 3.1 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Appointment Scheduling 3.1 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Claims Management 3.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Sigmund Software 123 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice History: Store and view prior invoices for each account/client - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Booking: Book meetings and appointments through a website or digital platform - Online Intake Forms: Online forms for managing client intake - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.4 (36) 3.4 Based on 36 reviews ## Pricing Value for money 3.4 (29) ### Starting price Free trial not available Value for money 3.4 (29) 3.4 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (33) 3.8 Based on 33 reviews ## User reviews Overall rating 3.6 Based on 36 reviews Filter by rating 5(10) 4(14) 3(4) 2(2) 1(6) Mentioned topic Sorted by most recent CC Christopher C. Chief Operating Officer Mental Health Care ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 June 22, 2026 It gets the job done for what is needed for clinical documentation. Faster moving than some other EHRs. Pros The program is user friendly. I have worked with Kipu and Best Notes in the past and Aura appears to be a great in-between value. Cons It is very difficult to have any kind of corrections made. I need to submit an IT ticket, wait for a response, and have several conversations before a simple note change. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 23, 2026 Thank you for your feedback. We understand how frustrating it can be when simple changes require multiple steps and approvals. Because your site is part of a larger organization, the configuration, workflow management, and system processes are controlled by your organization's designated Software Administrators. Requests such as note changes are routed through your internal IT or application support team, who manage prioritization, approvals, and implementation timelines. As a result, the resolution time for these requests is not directly controlled by our support team. We would encourage you to share this feedback with your internal Software Administrator or leadership team to explore opportunities for streamlining the request and approval process within your organization. JC Justin C. Director of FPA Hospital & Health Care ### "Sigmund Software has helped our organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2026 Overall, Sigmund Software has provided an EMR in Aura that helped us get much better visibility via data and analytics to improve our patient service delivery and cash collections. They have been readily available at times to support product enhancements and serve as thought partners about how we can leverage Aura to continue to improve service quality and increase financial performance. While there are ways I would like to see Aura improve, the Sigmund team has consistently been helpful and the product has been an unlocker for our organization. The Support function has generally been responsive to our needs/requests and the Implementation team (shoutout to \[sensitive content hidden\]) was very helpful in equipping our organization for the switch and ramp to Aura. Pros The best aspect of our experience with Aura has been its compliance guardrails and absolute visibility with data. We have been able to build in compliance into the fabric of service delivery and chart updating with the built-in guardrails available in Aura. Additionally, Aura makes it possible to see data on nearly every aspect of the care process, from scheduling to delivery to billing/collections. There is nothing that we can't access the data to better understand. This improved visibility was a gamechanger for our organization, as it gave us the insights and information to truly understand the business at a new level and highlighted where changes/improvements could be made. Without Sigmund Software, we would not have the high level of data-driven management that we have today. Cons While Aura provides a total package that covers many aspects of the business as a one-stop shop, this also means there are aspects of it that are behind some of the other offerings available. For example, its CRM and patient engagement functions are severely lacking compared to some other software offerings in the market. Additionally, there are processes, especially scheduling, that could be made more efficient in the software and could reduce the amount of clicks it takes. This has been a consistent piece of feedback we have received from our center-based staff. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 12, 2026 Thank you for the thoughtful feedback. We’re glad to hear that Aura’s compliance guardrails and data visibility have helped your organization gain deeper insights and drive more data-informed decisions across care delivery and financial performance. Good news! We have new CRM functionality launching in the next few months. We know you will love the improvements.  AC Aimee C. Clinical Supervisor Mental Health Care ### "Genuine Investment in Outcomes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 6, 2026 My overall experience with Sigmund Software was positive. Despite initially having a rough start, we were met with a ton of support by \[sensitive content hidden\] and the team. Pros We appreciated the support that we have received by the Implementation team, namely \[sensitive content hidden\]. As the project manager, I worked closely with \[sensitive content hidden\] - and she has been an incredible support to me and our team throughout the ongoing implementation process. From the very beginning, she brought clarity, and was responsive, reliable, and deeply invested in our success. She just didn't troubleshoot problems- she empowered our team to understand the system well enough to feel confident and independent.\[sensitive content hidden\] style cut through confusion and avoidance. Her steady follow through have made a significant difference in reducing stress and increasing efficiency during a critial change period. She consistently met us/me where we were, took the time to listen and understand our process and challenges, anticipated potential challenges, and offered thoughtful solutions (or helped support us in finding them). She also challenged us to think clearly, take ownership, and learn the system properly. What made her and the Sigmund Implementation team's approach effective is that it is backed by deep expertise and genuine investment in outcomes. Each member of the team wants systems to work well and people to be competent and confident using them. They take the time to provide the tools, guidance, and follow-through needed to succeed. Their support throughout training and beyond has strengthened our workflows, help us identify and reduce errors, and raised the bar for how we operate within the EHR. \[sensitive content hidden\] and the team just doesn't support implementation- they drove it forward. Cons Not so much things I don't like- but I do wish for the following: a detailed booklet to identify each "Staff Securities" options with how to's for unique security scenarios (ex. how to limit access to clients who are famous). I also wish there was a way to configure securities to account for more privacy and confidentiality within the system-- for example- to allow for other therapists to complete group notes for clients without having access to the entire client file; securities to only allow supervisors to look at notes created by other staff (currently all staff can look at notes created by other staff within the program- it's either all or nothing). I also wish there was a way to provide feedback on suggested features that could enhance my current user experience... and when provided, user feedback was utilized, or maybe voted on by other users to be included in the next release. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) The service did not provide what we needed, and it would cost additional money to even discuss what we needed. The support was also not there when we needed it. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Sigmund Software We met with a lot of other EHR's and chose Sigmund based on word of mouth from another like organization who had a good experience, and the demo's hosted by Corey. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RM Rachel M. Executive Director Health, Wellness and Fitness ### "\[sensitive content hidden\] - Implementation Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 3, 2026 We implemented Sigmund Software in March-June of 2020. To say this was a stressful time would be an understatement, trying to implement a new EMR system during COVID. Thanks to \[sensitive content hidden\], our implementation went incredibly smooth and she was always available to help and find creative ways to solve our problems or issues. She has continued to be a resource over the years and has made our experience better each time. Pros The clinical module of the EMR was easy to navigate. The implementation process with \[sensitive content hidden\] was exceptional. Cons We have struggled with the medical module and billing module meeting our needs fully. Both modules have been somewhat clunky and require manual processes. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 12, 2026 Thank you for sharing your experience. We’re glad to hear that the clinical module has been easy to navigate and that your implementation experience was exceptional—especially during such a challenging time in 2020. Successfully launching a new EMR during COVID was no small task, and we’re proud our team was able to support you through it. We also appreciate your candid feedback regarding the medical and billing modules. We have exciting new updates to these areas that will improve your teams experience significantly.  Thank you again for your partnership and for trusting Sigmund to support your organization. AH Andrew H. Corporate Director of IMS Hospital & Health Care ### "An EMR That Delivers Real Clinical Impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2026 Our overall experience has been excellent. Sigmund is more than a vendor, they are a true partner. Recently, a revenue cycle consultant working with our organization commented, “I have never worked with such a supportive and responsive EMR vendor.” That sentiment accurately reflects our experience. Technology evolves rapidly, and new capabilities are constantly emerging. What organizations ultimately need from a technology partner is responsiveness, forward-thinking development, and a commitment to staying current. Sigmund consistently delivers on all three. It has been a strong and collaborative partnership, and we are excited about the continued innovation ahead. Pros One of the strongest aspects of Sigmund Aura is their exceptional and highly responsive customer service. They consistently listen to the needs of their customers and demonstrate a genuine commitment to our success as an organization. Their AI capabilities are particularly impressive. Aura’s ambient listening, customizable templates, and flexible AI models allow documentation to be tailored to the specific needs to meet expectations of clinical, medical, quality and compliance. Feedback from the AI initiative across our entire patient care community has been overwhelmingly positive. These tools have meaningfully improved documentation quality, supported more accurate reimbursement, and significantly reduced the burden of typing into the medical record. Most importantly, Aura enables clinicians to spend less time on screens and more time with patients. There is tremendous opportunity within Aura to continue leveraging AI and machine learning, such as intelligently pulling data across the record, reducing clicks, and automating routine documentation tasks. In my 20+ years in healthcare, Aura’s AI capabilities represent the most impactful EMR innovation I have experienced. There has never been a time when an EMR solution had this level of potential to positively transform clinical care so quickly, and Sigmund has executed on this vision more effectively than most EMR AI solutions in the market. Cons It is difficult to identify substantial drawbacks. While there have been areas where functionality was initially more limited, Sigmund’s product roadmap is a strong reflection of how closely they listen to customer feedback and respond with meaningful enhancements. For example, insurance verification of benefits and insurance tracking capabilities were once fairly basic, but Sigmund has since released much more robust functionality in this area. Their responsiveness to customer needs and continuous product evolution significantly mitigates potential concerns. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 12, 2026 Thank you again for your kind words and for viewing Sigmund Software as a true partner. We’re excited to continue innovating alongside organizations like yours. It's especially rewarding to hear how Sigmund's AI capabilities ambient listening, customizable templates, and flexible models are making a meaningful difference for your clinicians by improving documentation quality and reducing time spent in the record. Helping care teams spend more time with patients and less time on screens is exactly the outcome we’re working toward. MB Martha B. Director of Revenue Cycle Managment Hospital & Health Care ### "Review for \[sensitive content hidden\] who we will miss dearly!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2026 The software is user friendly and the support staff are extremely prompt and thorough in reviewing requests to questions or when issues may arise. During implementation I worked with an excellent group of Sigmund staff, \[sensitive content hidden\] They displayed an outstanding knowledge of the data base. They were attentive to our needs and requests. Their enthusiastic approach to the implementation was exceptional and with their excellent communication the process was not as painful as past system implementations I have experienced (five in total). Even after our "go live date" these remarkable ladies stayed by our side and continued to streamline our processes and system. Pros The system set up and the ability to easily maneuver from screen to screen to locate desired information. Cons Reports - There are a large variety of reports that are available but would like to have the ability for all staff to be able to combine report data or easily create their own reports. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Credible did not have the ability to prescribe meds or document about meds so we were utilizing two separate systems. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 12, 2026 Thank you for your thoughtful review. We’re glad to hear that you’ve found the system easy to navigate and that your experience with our support and implementation teams was so positive. Helping organizations transition smoothly and continue optimizing their workflows after go-live is something we take great pride in. Thank you for choosing Sigmund Software and for sharing your experience. CD Cathy D. CEO Mental Health Care ### "A Comprehensive EHR with Strong Implementation Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 Overall, Sigmund Software has been a reliable and comprehensive EHR for behavioral health operations. While improvements to some features would enhance the user experience, the system’s depth, configurability, and strong implementation support make it a dependable choice. The hands-on assistance from knowledgeable staff, especially during implementation, adds significant value to the overall experience. Pros Sigmund Software provides a robust, all-in-one EHR solution designed specifically for behavioral health organizations. The platform effectively supports clinical documentation, scheduling, billing, and compliance within a single system, keeping patient information centralized and organized. Its flexibility and customization options allow workflows, forms, and reports to be tailored to specific program and regulatory needs. A special shout-out goes to \[sensitive content hidden\], Implementation Manager and Clinical Specialist, whose expertise, responsiveness, and guidance made a meaningful difference during implementation and beyond. Her support helped ensure the system was configured effectively and that staff felt confident navigating the platform. Cons The system has a learning curve, particularly for new users. System updates can be difficult to navigate, and some processes require multiple steps that could be streamlined. Alternatives considered [Adlumin MDR](https://www.capterra.com/p/10034445/Adlumin-MDR/) Reasons for choosing Sigmund Software ability to customize the system to mirror our paper charting Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 12, 2026 Thank you for your thoughtful review. We’re glad to hear that Aura’s flexibility, customization, and all-in-one capabilities have helped support your clinical, operational, and compliance needs. It’s also great to know that the implementation support made a meaningful difference in helping your team feel confident using the system. We appreciate your feedback. Insights like this are valuable as we continue working to improve the overall user experience. Thank you for choosing Sigmund Software. PJ Patrice J. RCM Specialist Mental Health Care ### "Comprehensive EHR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2024 I cannot say enough about the support team. They are always there for questions and will ALWAYS find a solution!! Pros Sigmund Support and Implementation team are outstanding. Implementation and use of the upgraded AURA program were challenging but with the Implementation team's help, the mission was accomplished! Cons The switch from Sigmund to AURA could have been a smoother transition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Thank you for your feedback and kind words about our Support and Implementation teams. We appreciate your honesty about the transition and are always working to make the experience smoother. We’re grateful for your in Sigmund Software and glad our team could support you every step of the way. LP Leanne P. Lead administrator Medical Practice ### "Sigmund sucks" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 September 21, 2023 We aren't solving any problems with Sigmund. Our concerns have grown exponentially since the integration. Pros Web based accessibility is a nice feature. The ability to color code providers is appealing Cons Integration was difficult, transition was difficult, a lot of available features advertised are not included, length of time for configuration, and much much more Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) To accomodate more patients and services Reasons for choosing Sigmund Software I wasn't included in this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EF Elise F. Lead Billing Specialist Mental Health Care ### "Company Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 September 19, 2023 Since migrating over to Sigmund Software, it has been a nightmare. We made the switch because we thought it would improve our claims experience but it has done the opposite. I have never experienced something like it. Also during our implementation meetings, we were ignored and if we were to go back in time we would never have switched over to Sigmund Software. We are paying a lot of money for a service and we are having to do so much more work. Pros Desired features was the main reason for switching software programs Cons Integration was difficult, have never experienced something like it before Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/69928/Sigmund/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Sigmund Software](https://www.capterra.com/compare/69928-136876/Sigmund-vs-Pediatric-Therapy-EMR)