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Internet-based insurance billing, collection service and practice management for mental health providers. We are a web based software / mental health billing service. We offer a full range of services based on your needs. A few options we have available to you are "Full service" which includes the submission and follow up of your claims, rejections and denials. The posting of your insurance payments. You have access to schedule your patients and track patient records .
Provider
Psyquel
Located In
United States
Foundation
1997
Open API
Yes
Deployment
On-Premise Windows, Cloud, SaaS, Web-Based
Training
Documentation, Live Online
Support
Knowledge Base, Phone Support, Email/Help Desk, Chat, FAQs/Forum
Designed for mental health providers, it is a web-based billing and EMR solution that helps streamline processes for collections, patients' claims, appointment scheduling and more.
Content Source: Psyquel
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Psyquel Reviews
Pros
It is easy to use; very time efficient for billing and adding new clients; having a designated Rep from Psyquel has been awesome; very helpful, patient, responsive.
I like that this software is easy to use. I also like that someone is available to help me if I have any questions.
The software is great, the customer support is outstanding. Kimberly really stays on top of things.
I like the support people mostly, they are timely and understand the software and it's capabilities. The software is pretty comprehensive in its coverage of what information is necessary.
Cons
Overall, I found it to be on the whole very inferior.
The only downfall I have found is that you can actually enter a new patient into the system more than once and no warning is given that a record already exists.
There are not a lot of things I dislike about this software.
Meanwhile, I have billed 90846 several times and will continue to receive these useless and frustrating messages. This is a huge waste of my valuable time.
"Great service and value"
Overall: They are experienced, professional and very attentive. My customer rep is excellent. If I have a question or need it’s answered immediately. Senior management will also call and check in periodically to make sure things are going well. Great value and people to work with!
Pros: The software is easy to use- Right to the point not endless clicking to do one task. Also the reports available are right to the point.
Cons: There is nothing I could suggest short of having it be able to enter data on my behalf :)
"Psyquel, The best option for Mental Health Billing"
Overall: Their support team is absolutely top notch, they consistently go above and beyond to help us bill and collect from insurance companies, etc. They take our calls 99% of the time, and if we have to leave a message, a call back is almost immediate. My support person, [sensitive content hidden], is my absolute lifeline in keeping this practice solvent.
Pros: It has been 17 years, I think it was very easy as we were just starting up. They did then, and continue to grow with us and support our entire team with training, support, follow up, whatever we have ever asked or needed as the practice has expanded into many different fields of psychological evaluation and treatment. We are particularly diverse, as we have neuropsychologists in practice, which bill on both the medical and behavioral portions of our patients' insurance companies. That is very challenging, and Psyquel has never blinked.
Cons: If they ever expand into doing the patient statements and follow up, even if the cost was greater, I would certainly use the service.
"Awful."
Overall: Terrible. I hate psyquel. 0 stars. Do not recommend.
Pros: There is nothing to like about psyquel. It is not user friendly and does not contain features that are helpful.
Cons: [sensitive content hidden], who is the staff member assigned to us. She does not follow up on anything. Payments from insurance are often anywhere between 4 and 6 weeks behind. It takes forever for psyquel to verify insurance like 1 to 2 weeks, I often lose clients before their first appointment because of this.
"Psyquel and private practice"
Pros: Why is this in past tense? What I do like about Psyquel is that they change with the times and over the past 15+ years, they have remained competitive and innovative. I have access to just about everything I need, whether I choose to utilize it or not, and I can get my questions answered in a timely manner. Practice is so much easier with everything under one umbrella.
Cons: Again, why is this in past tense? I have no idea how to file for secondary insurance with a client. I have lost so much money over the years, not knowing how to do this, that I will not see anyone who has more than one insurance.
"Excellent patient management system"
Overall: My experience has been very consistent over the last four years of use of this product. I love the consistency of the product.
Pros: Having the ability to track missed appointments, and to change and rearrange appointments.
Cons: I would like to be able to mark a patient as on vacation and a rescheduled appointment and not have it read as a "No Show".
