# Psyquel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Psyquel the right Billing and Invoicing solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/69929/Psyquel/reviews

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Psyquel

4.4 (81)

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Last updated March 13th, 2026

# Reviews of Psyquel

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

ZB

Zakaria B

account representativeInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial.

“Psyquel provides a solid solution with effective functionality, though it would benefit from more flexible customization and enhancements“

December 30, 2024

Enock K

Chief financial analystComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“some users say claims get delayed, EOPs“

December 5, 2025

VISHAL V

DATA ANALYSTInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“Psyquel is well-liked for its user-friendliness, friendly customer service, and ease of use in managing insurance and billing.“

January 3, 2025

MM

Molly M

Therapist and OwnderMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“This is a company that prides itself on billing for you, yet they do not input EOPs on time or sometimes at all.“

February 27, 2025

ZB

Zakaria B

account representativeInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial.

“Psyquel offers intuitive features and a user-friendly interface, making it easy to navigate and implement“

December 30, 2024

MM

Molly M

Therapist and OwnderMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“You are expected to make your payment for their services the first of the month, but if they don't do their job OH“

February 27, 2025

VS

Virginia S

PsychologistHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“I love that Psyquel is a web based application which allows me to access my schedule from anywhere.“

August 9, 2023

KW

Kristin W

Owner and PsychologistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“I asked that my account be cancelled and despite several emails and phone calls did not receive a response.“

December 20, 2024

## Showing most helpful reviews

Showing 1-25 of 81 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Licenced Professional Counselor, Life Coach, Consultant  
  
Used the software for: 2+ years

### "Great customer service"

January 26, 2018

4.0

Time saver

Pros

Simplicity. Quick to learn, easy to use. It's quick and easy due to it's simplicity. No doubt. ..

Cons

Limited options. Not many "bells and whistles." Also, it would be great if I could integrate it with my G Suite products.

Review Source

ZB

Zakaria B.  
account representative  
Information Technology and Services  
Used the software for: I used a free trial

### "Psyquel review"

December 30, 2024

5.0

Psyquel provides a solid solution with effective functionality, though it would benefit from more flexible customization and enhancements

Pros

Psyquel offers intuitive features and a user-friendly interface, making it easy to navigate and implement

Cons

The platform could improve in terms of customization options for specific needs

Review Source

VW

Valerie W.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Awful."

August 1, 2023

1.0

Terrible. I hate psyquel. 0 stars. Do not recommend.

Pros

There is nothing to like about psyquel. It is not user friendly and does not contain features that are helpful.

Cons

\[sensitive content hidden\], who is the staff member assigned to us. She does not follow up on anything. Payments from insurance are often anywhere between 4 and 6 weeks behind. It takes forever for psyquel to verify insurance like 1 to 2 weeks, I often lose clients before their first appointment because of this.

Review Source

NT

Nick T.  
sales exec  
Accounting  
Used the software for: 6-12 months

### "Psyquel: Summary"

December 27, 2024

4.0

Pros

It was a great product, and it was really simple to add that to our system.

Cons

This product was hard to use at times and our team struggled to implement it.

Review Source

VD

Victoria D.  
Solo Practitioner  
Mental Health Care  
Used the software for: 2+ years

### "Psyquel and private practice"

August 11, 2023

5.0

Pros

Why is this in past tense? What I do like about Psyquel is that they change with the times and over the past 15+ years, they have remained competitive and innovative. I have access to just about everything I need, whether I choose to utilize it or not, and I can get my questions answered in a timely manner. Practice is so much easier with everything under one umbrella.

Cons

Again, why is this in past tense? I have no idea how to file for secondary insurance with a client. I have lost so much money over the years, not knowing how to do this, that I will not see anyone who has more than one insurance.

Reason for choosing Psyquel

It was recommended by someone who was leaving the field and leaving me their clients. I did not research anything else since it was very easy to use.

Review Source

GD

Gail D.  
Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "Psyquel, The best option for Mental Health Billing"

August 1, 2023

5.0

Their support team is absolutely top notch, they consistently go above and beyond to help us bill and collect from insurance companies, etc. They take our calls 99% of the time, and if we have to leave a message, a call back is almost immediate. My support person, \[sensitive content hidden\], is my absolute lifeline in keeping this practice solvent.

Pros

It has been 17 years, I think it was very easy as we were just starting up. They did then, and continue to grow with us and support our entire team with training, support, follow up, whatever we have ever asked or needed as the practice has expanded into many different fields of psychological evaluation and treatment. We are particularly diverse, as we have neuropsychologists in practice, which bill on both the medical and behavioral portions of our patients' insurance companies. That is very challenging, and Psyquel has never blinked.

Cons

If they ever expand into doing the patient statements and follow up, even if the cost was greater, I would certainly use the service.

Review Source

CS

Cristina S.  
Psychologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good scheduling platform "

August 2, 2023

4.0

I schedule my patients and submit vitiate information to be submitted for claims. Psyquel does the insurance verifications and posting of payments.

Pros

It is user friendly for the most part. I like that they do the billing and posting of claims . The best part for me is the insurance verifications. Lately, they have been doing a great job. It is import for me to know if patients are subject to deductible so I can charge that at the time of service.

Cons

I don’t like that I have to scroll through all letter of alphabet to find client’s name when I am using the phone . When using a lap top I can type in the first letter of alphabet then I still have to scroll down.

Reason for choosing Psyquel

Price and I liked that it was a local company .

Review Source

LR

Laura R.  
MSW, LCSW  
Mental Health Care  
Used the software for: 2+ years

### "Excellent patient management system"

August 10, 2023

5.0

My experience has been very consistent over the last four years of use of this product. I love the consistency of the product.

Pros

Having the ability to track missed appointments, and to change and rearrange appointments.

Cons

I would like to be able to mark a patient as on vacation and a rescheduled appointment and not have it read as a "No Show".

Review Source

KO

Kerry O.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for Mental Health Practitioners"

August 2, 2023

5.0

Super supportive group. Always respond to questions or challenges in a timely manner and their billing rarely results in unpaid claims.

Pros

Psyquel is all-inclusive: a calendar, billing, invoicing, credit card payments, reports, and the ability to write notes.

Cons

I wish the calendar would let you cancel an appointment and still stay on the calendar as a cancelation rather than having to mark it as a "no show"; otherwise, it disappears. I also wish there was a template for a treatment plan.

Review Source

jR

jeri R.  
psychotherapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "review"

August 7, 2023

4.0

It has been quite helpful

Pros

I most like the ease of billing as I can connect it to the4 note I write and it is done.

Cons

I don't like the financial end of it. Sometimes the figures are off and if they change it, you can't see what has happened in the past. Also, the people don't seem to understand what I am saying when the money doesn't make sense

Review Source

JS

Joel S.  
Professional Clinical Counselor  
Mental Health Care  
Used the software for: 2+ years

### "The Best Private Practice Software I've Used"

August 10, 2023

5.0

Positive - this is a great product!

Pros

I really appreciate the personalized support from \[sensitive content hidden\] - she does a great job! I really, really like the case notes and document management system.

Cons

I don't have any "cons" about PsyQuel. This is the best private practice software I have experienced to date. Keep up the good work.

Review Source

AB

Andrew B.  
Psychologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Psyquel Review"

August 7, 2023

5.0

Overall very good

Pros

Ease of access is the greatest feature of Psyquel.

Cons

Software interface can take some timeto get used to.

Review Source

TG

Troy G.  
Licensed Marital and Family Therapist  
Mental Health Care  
Used the software for: 2+ years

### "High Quality Billing Service"

March 19, 2018

5.0

Simple, Accurate, and Convenient billing softwar/service for my counseling practice.

Pros

My rep is the best pro, but really every one at the company I have interacted with has been great. The software is simple to use and I've never discovered an error (except on my end!) My local billing helper helps me enter data and the turn around from data entry to claims submission is quick.

Cons

I would like to see more scheduling flexibility but it's not really a problem that can't be worked around. It could have a prettier interface. And it doesn't take my dog for a walk, but maybe we will see that in the next version.

Review Source

MS

Maryellen S.  
Therapist  
Individual & Family Services  
Used the software for: Less than 6 months

### "User Friendly"

August 7, 2023

4.0

Pros

I find Psyquel's platform helps to streamline my time charting with clients. I also like the reporting function and find it easy and helpful

Cons

The notifications I get from Psyquel do not update in real time

Review Source

JW

Jason W.  
Owner  
  
Used the software for: 2+ years

### "My support staff is great!"

March 13, 2018

5.0

Pros

Easy to reach her and helps me tackle what I need to with my account. I ve been using Psyquel for over 5 years now.

Cons

No IOS app. Gets logged out too quickly. Wish there was a way to add more emails per clients when seeing more than one family member. Wish there was a way to send statement with a link to have clients pay online directly through the site.

Review Source

AH

Alexa H.  
Business Manager  
  
Used the software for: 1-2 years

### "Overall it works well for scheduling and billing."

March 16, 2018

4.0

Pros

Easy to schedule clients and see billing history. But mostly my representative who provides support around claims processing and insurance verification.

Cons

The user interface is dated and there are some aspects that seem archaic. The change to how you enter insurance information for a new client is not working great as I'm often not able to find the correct plan in Psyquels list of insurance options - this has increased the amount of time it takes to enter new clients.

Review Source

DA

Dewi A.  
MD  
  
Used the software for: 1-2 years

### "It's easy to use, and the staff is friendly and helpful if there are problems. "

January 29, 2018

4.0

Easy billing and scheduling

Pros

The billing is easy and fast. For me, it is easy to submit a claim at the end of the day, as there are just a few clicks. I'm getting paid pretty fast by insurance, meaning that Psyquel is submitting the claims to insurance fast.

Cons

The safety feature on credit cards that prevents me to use a credit card twice. I sometimes need to run the card twice or more often if patients need t to pay several different bills.

Review Source

TL

Tara L.  
Therapist  
  
Used the software for: 2+ years

### "Our practice has used Psyquel for billing for past 4 years. It is very user-friendly. "

January 25, 2018

5.0

Pros

Very easy to use and understand software, high value for the monthly cost customer representative is always quick to answer any questions or concerns.

Cons

Reports are challenging to locate, would be more helpful if reports were more accessible to calculate client data.

Review Source

FJ

Frank J.  
Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "I have been using Psyquel for years and really value their service. Great response time!"

May 4, 2017

5.0

saves me time and money

Pros

easy to use, great customer support, inputting new client very easy, all insurance seems to be on their data base

Cons

I guess you could say that the user platform looks a little dated, but functionality is great

Review Source

LD

Laura D.  
Professional Counselor  
Hospital & Health Care  
Used the software for: 1-2 years

### "experience with Psyquel"

March 6, 2017

5.0

One year ago I started my private practice and was concerned about who to use for billing . A colleague who had done a lot of research on this was using Psyquel and told me he was impressed. Knowing how selective he was I signed up with them and am still using them today. My rep was very patient with me (I knew nothing about this part of the business!).

Pros

Ease of use, records

Cons

I wish they would have a place for ideas for change from the user.

Review Source

SA

Sylvia A.  
Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent service "

March 1, 2017

5.0

I have been using Psyquel going on six years and have always received great customer service. I mostly work with one of the support staff and she has always gone above and beyond to help me and to get things done.

Review Source

KG

Kimberly G.  
Owner/ Private Practioner  
Mental Health Care  
Used the software for: 2+ years

### "Excellence in the Field"

February 11, 2018

5.0

This billing company assisted me with all organization, verifying benefits and getting paid by the insurance company.

Pros

I like my rep. She is easy to work with, efficient and keeps constant communication. The software continues to meet the needs of my practice and I have experienced little to no problems with it. I have been using this Company for 3 years now and am happy with my choice of using Psyquel.

Cons

If I could request any addition it would be to have the ability to print out my schedule.

Review Source

SS

Susanne S.  
Therapist  
  
Used the software for: 2+ years

### "Always had wonderful customer service. Questions answered promptly and problems solved quickly"

March 8, 2018

5.0

Pros

Provides great service without having to be on the phone all the time. Software is easy to use. Services provided allows me to spend more time doing what I enjoy in being a therapist rather than the billing.

Cons

I did have a hard time navigating at first on my own. Once I had things explained to me I was able to figure it out.

Review Source

JF

Jeanmarie F.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My current rep has been outstanding. She responds and follows up on problems. Thank you Sunni."

February 6, 2018

5.0

Pros

The ease in processing claims. The ability to enter claims from any PC. The rep I have is extremely helpful.

Cons

The information the reports could be better. One suggestion are patient statement. In Response always shows zero. Payment combines both Ins and Cx's. They should be separate.

Review Source

sS

stacey S.  
social worker  
  
Used the software for: 1-2 years

### "Makes my job doable. "

February 13, 2018

5.0

Pros

I like that this software is easy to use. I also like that someone is available to help me if I have any questions.

Cons

I'd like a clear way to track checks actually received. This way I will know if a check has gone missing in the mail.

Review Source

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