Decca Software

Collections MAX

3 / 5 2 reviews

Average Ratings

2 Reviews
  • 3 / 5
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Installed - Windows
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Decca Software
  • Founded 2006
  • United States

About Collections MAX

Developers of Collections MAX, the most widely used and lowest cost debt collection solution on the market today. New client access module released in 2010.


Collections MAX Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

Collections MAX Reviews

Collections Max Software

Jul 25, 2014
5 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am familiar with the program so Collections max has to be one of the best. But Decca has poor customer support. No Live Reps and it takes forever for them to respond to an email. They just take your money and send you to someone else to take your money just so you can use the program. They are horrible and I recommend a web based program with live reps who not only put money into their programs but into their customer support as well.

Vendor Response

by Decca Software on July 28, 2014

Your review is not totally accurate. We provide FREE email support and most of our support tickets are answered within an hour. Since we don't charge a monthly support fee (like a web based product) we have consultants that provide one on one paid support services if you need it. This benefits our customers because they only pay for support services if they need it. Your support services payment is included in any web based SAS subscription plan that you pay each month unlike our one time license fee. So with an SAS web based program you are actually paying for the support with your monthly subscription regardless if you need it or not....unlike Collections MAX that doesn't charge any monthly fees.

Awesome Product

Jul 28, 2014
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used this product with Creditors Recovery Group, LLC. and found it to be user friendly. It works, it's automated, and easy to work with.