--- title: "Collections MAX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Collections MAX Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/70090/Collections-MAX/" page_type: "product" language: "en" --- # Collections MAX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Collections MAX ## What is Collections MAX? Collections MAX is Windows based debt collection software. Our suite of programs installs on your computers. We offer a free limited system which includes Collections MAX Administrator, Collector and Scheduler. Paid upgrades and paid modules are also available. ## What is Collections MAX used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $179.95 Per User, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Collections MAX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.collectionsmax.com&name=Collections MAX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Collections MAX 4.0 (4) VS. [4.9 (35)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price $179.95 Per User, One Time Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.9 (21) Value For Money 5.0 (2) Value For Money 4.9 (16) Customer Service 4.0 (4) Customer Service 5.0 (16) ## Collections MAX alternatives [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [Collect!](https://www.capterra.com/p/66949/Collect/) [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/66949/Collect/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) ## FAQs about Collections MAX Overview ### What company size and specific industries is Collections MAX built for? Collections MAX is designed for debt collection agencies of all sizes, from small firms to larger organizations. It fits businesses that handle payment management, posting, ACH processing, email communication, interest tracking, transaction tracking, and scheduling as part of debt collection operations. Features and Usability ### What are the key features of Collections MAX? Collections MAX offers payment collection features such as credit card processing, electronic payments, multiple payment options, partial payments, and payment plans. It also includes client management, contact management, automated notices, reminders, callback scheduling, real-time reporting, customizable reports, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Collections MAX integrate with? Collections MAX integrates with NMI Payments and Authorize.Net for payment processing. These two catalog integrations connect the platform to common transaction and billing systems, giving collections teams direct options for handling payment workflows inside the product. Getting Started and Support ### What training and onboarding options does Collections MAX offer? Collections MAX provides documentation and videos for training and onboarding. Documentation offers written reference material for reviewing setup steps and product details, while videos provide visual walkthroughs that teams can watch for guidance on features and basic use. Getting Started and Support ### What customer support options does Collections MAX offer? Collections MAX offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer feedback about support is available, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 270 Debt Collection reviews Capterra reviewers highlight these as the features buyers value most when choosing debt collection software: - **Reminders** (**85%** of reviewers rated this feature as critical) - **Accounting Integration** (**63%**) - **Electronic Payments** (**60%**) Collections MAX includes **Reminders** and **Electronic Payments**, helping collection teams stay on top of follow-ups and make it easier for customers to pay outstanding balances. However, it does not include **Accounting Integration**. Instead, it offers other important capabilities that reviewers also rate highly, including **Payment Collection** (**59%**) and **Multiple User Accounts** (**52%**), providing teams with practical tools to manage incoming payments and support staff access across collection workflows. Automated Notices 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Callback Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Client Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Contact Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Credit Reporting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Report customer payment history and outstanding debts to credit bureaus Payment Plans 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage plans with a set payment schedule that help customers pay outstanding debt Collections MAX 26 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Notices: Send automated reminders and notices to clients on overdue payments - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - In-House Collections: For first-party debt collectors - Multiple Payment Options: Process payments via multiple modes directly through the application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $179.95 Per User,One Time Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ NMI Payments](https://www.capterra.com/p/197203/NMI/) ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent DF Drew F. Director Environmental Services ### "Best CRM and Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2022 Pros Customer Service is very helpful and we have been using this system for many years now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lee P. General Manager Financial Services ### "Best Decision I've ever made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2018 I've worked for several agencies as both a collector and manager for years and I don't think many collection agency owners know just how important it is to have your collectors feel comfortable and confident on a live call. It really does make a world of difference. The Collection MAX software can be tought in a matter of 2 days, allowing us much more time to train new collectors to become successful collectors and successful collectors into even more successful collectors. Our profits are increased astronomically and our turnover rate has decreased drastically. If you find your company is spending more time on software training than it is on collections training then do yourself a favor and switch to Collect MAX, it's a no-brainer. Pros This software is easy to use and more importantly it's easy to teach, which is ideal considering anyone who runs a collection ageny knows the turnover rate can be high. We offer a 2 week training program to all new hires before we allow them to make calls. Prior to switching to Collections MAX the majority of those 2 weeks we're spent training our new hires to use the software, which left just enough time to cover the required FDCPA, FTC, and other state laws, and very little time to touch on collections techniques. Since switching to Collect MAX we are now able to spend more time training our new hires several collection techniques, role play, and making sure they're equipped, ready, and most importantly comfortable to get on the phone and be successful. Cons I really have no complaints since switching to Collect MAX. Instead of a 24/7 Help line to call, you need to submit a ticket online. However, we've had no issues arise that's required any type of immediate assistance since switching to Collect MAX. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Steve T. VP ### "Awesome Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 28, 2014 I used this product with Creditors Recovery Group, LLC. and found it to be user friendly. It works, it's automated, and easy to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Scott A. owner ### "Collections Max Software" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2014 I am familiar with the program so Collections max has to be one of the best. But Decca has poor customer support. No Live Reps and it takes forever for them to respond to an email. They just take your money and send you to someone else to take your money just so you can use the program. They are horrible and I recommend a web based program with live reps who not only put money into their programs but into their customer support as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2014 Your review is not totally accurate. We provide FREE email support and most of our support tickets are answered within an hour. Since we don't charge a monthly support fee (like a web based product) we have consultants that provide one on one paid support services if you need it. This benefits our customers because they only pay for support services if they need it. Your support services payment is included in any web based SAS subscription plan that you pay each month unlike our one time license fee. So with an SAS web based program you are actually paying for the support with your monthly subscription regardless if you need it or not....unlike Collections MAX that doesn't charge any monthly fees. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.