Who Uses This Software?

Buildertrend is ideal for Home Builders, Remodelers, Specialty Contractors and General Contractors.


Average Ratings

1093 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    Unlimited projects for $299/month with 3 users. Each additional user is $39
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Buildertrend
  • www.buildertrend.com
  • Founded 2006
  • United States

About Buildertrend

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, Buildertrend empowers the construction industry with a better way to build. Buildertrend's software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management the feature set is here to help!


Buildertrend Features

  • Accounting Integration
  • Audit Trail
  • Customizable Templates
  • Electrical Estimating
  • Historical Database
  • HVAC Estimating
  • Plumbing Estimating
  • Project Management
  • Reporting/Analytics
  • Subcontractor Management
  • Takeoff
  • What-if Analysis
  • Client Tracking
  • Contract Management
  • Forecasting
  • Project Management
  • Quote Management
  • Sales Management
  • Scheduling
  • Time Management
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Bid Management
  • Change Orders
  • Gantt Charts
  • Job Scheduling
  • Project Scheduling
  • Rescheduling
  • Staff Calendar
  • Task Management
  • Accounting Management
  • Bid Management
  • Contract Management
  • CRM
  • Job Costing
  • Job Scheduling
  • Permit Management
  • Quotes / Estimates
  • Subcontractor Management
  • Supplier Management
  • Warranty / Service Management
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Chemical Readings
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Bid Management
  • Change Orders
  • Cost Database
  • Customer Management
  • Project Management
  • Quote Management
  • Scheduling
  • Takeoff
  • Bid Management
  • Billing & Invoicing
  • Building Product Database
  • Change Orders
  • Customer Management
  • Project Management
  • Quote Management
  • Scheduling
  • Takeoff
  • Aerial Measurement
  • Billing & Invoicing
  • Checklists & Inspections
  • Commercial / Industrial
  • Dispatch Management
  • Lead Management
  • Photo Capture
  • Quotes / Estimates
  • Scheduling
  • Work Order Management

Buildertrend Reviews Recently Reviewed!


Greystone - Crystal

Feb 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We began using Builder Trend a little over 2 years ago as a move away from Build Tools. I have been very happy with the response time on customer support, and it is nice to always be able to reach someone when you have a question. We as a company are not currently using some of the features including scheduling and none of our subs or homeowners are going into the system, but we are trying to change this. We are actively using documents, selections, budgets, etc.

Pros: I like the ability to get notifications for a variety of transactions, the ability to log in & see things from a variety of devices, the tracking features for every transaction, and I love the amount of storage space for documents & photos that it has.

Cons: I wish it was more affordable to purchase more jobs so that we could use the system for our remodel projects, currently, we do not enter them in as many of them are small projects and do not warrant the expense it would cost us to have that many jobs. It is unfortunate because it puts us with two different processes for selections, budgets, docs, etc. depending on what type of project it is. I wish it was also possible to mark a selection as "Ordered," much like you can mark it as "Approved" it would help the designer & client know when it is absolutely too late to make changes. Lastly, I wish the transition to QB was more efficient. If you are using a desktop version of QB, which is the only way to have the contractor version, when PO's are pushed to QB, they do not populate the customer's job to the items on that PO even though it is tied to that job. I am not even sure what the point of tying the jobs together is as it does not seem to connect them at all in the transfer process.

Buildertrend is a Game Changer

Feb 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our team has been using Buildertrend for just over 2 years now and we would be lost without it. It's a no-brainer! The program has given our team a competitive advantage by providing our customers with their own project website, has improved the efficiency in our processes dramatically and has made project management on site incredibly easy. Even after 2 years, I'm still learning about new features that will help our team. The program's unmatched support team, detailed and highly-developed features and complete integration has helped us increase our volume, revenue and profits... It's completely changed the game for Owen Homes.

Pros: The included customer service team and support are unmatched. When you're running your business through this program, sometimes you need an immediate answer or need to learn a new feature on the fly and having instant access to those webinars and forums is invaluable. I also love how detailed and thought through each feature is - it's what made the switch from our old process so easy because they literally thought of everything! I could go on forever... the custom fields, different types of users and permissions, project templates, sync to Quickbooks... Buildertrend is doing it and doing it well.

Cons: Some of the features like selections, financials, and the gantt chart portion of the calendar are definitely more challenging when trying to switch from our current process over to Buildertrend. However, I'm not sure if there is a better way for any of those; I know those will have a learning curve because those are the more difficult parts of the project. It's hard to come up with cons for the program because I feel a lot of my issues could be resolved by learning more about the feature. I guess I'll leave with a suggestion: maybe emailing or notifying users of the next month's available webinars or reminders to use the resources -- I forgot these existed for about a year, I was just watching the videos available. I would like to see more videos uploaded -- long and short on specific features.

Recommendations to other buyers: Do it! Even if your process is completely developed or you're just starting out, Buildertrend makes the entire process easy and manageable, from the leads to the job site organization, to saving you time on almost every step of the project... it is absolutely worth it. But don't dive into the entire program at once, pick a few features first, master them and move on to the next few. Be sure to take advantage of everything the BT support team has to offer - they will make the transition so much easier, will hold your hand throughout the process and help you make sure the program works best for you and your company.

Mar 26, 2013
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person. As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine. I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds. However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system. Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it. Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete. So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.

Dec 08, 2012
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Willet Construction, Remodeling Specialist has been in business for 17 years. Our goal is to give Top Quality Service including Top Quality Craftsmanship. We are a Residential Remodeling Company that will do almost any type of project. We strive to create an enjoyable remodeling experience for our clients, so they will use us again and again. During the growth of our company, it became apparent we needed a production management system to communicate with our customers and within the company. I became aware of BuilderTrend while being a member of Remodelers Advantage. We had been using our own spreadsheets and calendars for customers project. Our Change Order process was slow and hard to keep up to date. I took a look at 3 different programs, and decided that Builder Trend met the needs we were looking for. We have been using Builder Trend for exactly 1 year now. We are extremely pleased with how it has improved so many areas of our company. Our customers love the communication system and seem to be able to use it with much ease. The Change Order & Selections process is so wonderful to keep us and the customer up to date. Using the calendar for the job schedule is so easy and the customers appreciate knowing what will be happening on a day to day basis. We put our payment schedule on the customer calendar so they know when all payments are due. Customers are sending checks exactly on time, sometimes even before we send out an invoice. Cash flow has never been better for our Company due to the customer knowing exactly when to send payments. Builder Trend has been extremely easy to learn. Technical Support has been extremely quick in responding to our needs. They are very knowledgeable about their product, and usually have answers for our requests immediately. Any time we need training on something, they are quick to set a date and time to cover any information we need. With the help of Builder Trend, we have grown our volume of completed jobs this year without adding more employees. This has resulted in Willet Const. having it's largest and most profitable year of our 17 year existence. And we hardly ever have any Accounts Receivables that are more than 15 days old. With the Selections being "Approved" by the customer on line, all the people that have viewing rights know exactly the product being used on each job. This way when our salesperson/designer are on vacation, anybody else in our office can answer questions from subs or customers about a product without having to bother the designer while they are on vacation. That way the job keeps moving smoothly, and our employees can enjoy their vacation without any worry about work going well while they are gone. This is especially nice for myself as the owner to go on vacation and leave work completely behind. I also like that Builder Trend keeps improving their program. The "Leads" tab is great to know how much potential work we are estimating. And it helps organize our meeting schedule with our potential customer throughout the designing and estimating process.

Excellent

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really can't enough about the customer service. They always answer the question I ask. My Customer Success Manager, , is so unbelievable. If every rep I had in my construction was like him, I would have no problems. But, all the other people who answer the phone are great, too. I attended a BTUniversity event, and the event planner, Danielle, for that was amazing, as well. EVERYONE I have ever dealt with (after sales) at BT has the best attitude. They are helpful and lovely and all things good. For those of you who do not know, they have bootstrapped the funding for this company. As a lot of us in construction have done, I find it extremely respectful. The guys who are in charge have done a great job and are very humble coupled with excitement for their business.

Pros: This online management system is so great in every way. It is so intuitive to the construction community. I love the ease of scheduling, the ease of selections, having everything in one place for our team, the level of permissions per team member, and the customer support is off the charts - I don't think there's a rating high enough for them. I used a competitor of BT for years, and it's like driving a Tesla compared to a ModelT.

Cons: What I like least is that I didn't find it sooner and the sales experience...barf. I get why they sell the way they do, but it's icky. Eventually, I forgot about how gross it was because the customer service is unimaginably great! Don't not sign-up because your sales person lacks authenticity and makes your skin crawl. The experience after is totally worth it.

Vendor Response

by Buildertrend on July 20, 2018

Kim, thank you so much for your great feedback! It was wonderful to meet you at Buildertrend University and we¿re so happy you got so much out of our event. We¿d love to have you back here in Omaha anytime!

Mar 26, 2013
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

Comments: We were looking for a construction management tool that could include communication and job visibility throughout all departements and in the field - supervisors, procurement, management, financial, client & volunteer services, and that would allow updating and access in the field. BuilderTrend had it all. We are a medium size, not-for-profit, affodable home building & repair, educating, and financing firm. Multiple Excel spreadsheets couldn't be kept up to date, and traditional MS Project Management software was too cumbersome with less features. A really nice aspect of BuilderTrend is that the whole history of the build process is kept in one place rather than in multiple files on in-house servers and personal computers. We are blessed with many volunteers from out of state and by creating a "Volunteer" job, the schedulers and supervisors can see how many and who is coming in advance so we can stage the work and communicate to them exactly what they will be working on weeks in advance. Our client services department can see the build schedule for a client and keep the client informed of progress. We may not be using the program like a traditional commercial builder with clients would, but we have found all the features including selections and warranty to serve our needs very well. We have on average 25 repair jobs in process and 20 jobs in the planning stage at one time. We have completed over 180 repair jobs in the 11months using the system, and I could not imagine trying to manage this much work without it. Out of the box, BuilderTrend is fairly intuitive to use, but there are nuances that should be learned to increase the user benefit. Training is always available and we discover more ways to use its functionality to streamline processes and communications. Our scheduling and planning meetings have gone from 1.5 hours weekly to 20 minutes. We schedule meetings with subs with the task function and quickly get a confirmation. This saves multiple phone calls of us and the subs. I can quickly answer questions for management and business partners simply by looking at daily logs, internal notes, schedules and pictures. The job list allows us to forecast and track our goals and find solutions when jobs are held up for any reason. I have freed myself from continuous updating of Excel spreadsheets to being able to pull a job list and calendar list whenever I need to know status. Using the baseline features ensures I don't have to save a bunch of old reports for comparison to track project variances. BuilderTrend is very open to our suggestions on reporting and manipulating report and export functions, and I would like to see more capability in exporting reports. I like their focus on continuous improvement, adding functionality and meeting the customers' requirements. Online topical is available but limited to the basics and I have always found the staff to be just a phone call away for answering specific questions. Overall a win for us.

Builder Trend works for us, but still has some glitches

Sep 08, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: BuilderTrend had (in theory) everything I needed to make life as a general contractor easy. Everything is all under one software program and seems to interact well with the CRS, accounting and tasks. We have only used it for a month so we're still figuring out all it can do. Having our own account manager has also been essential. I call him or his team when I need help or assurance that I am using the program correctly. It is helpful to have a live person. It is also helpful that he will send me vids with instructions on how to do things and I keep them flagged so I can refer to them whenever I need. I'm relatively tech savvy, but the software is easy to use. Having done things manually for so long it has been an adjustment to automation. For example, I am used to downloading documents into different files. BT will file documents and attach them to the job automatically. When I get quotes from subs, they integrated into the budget (once accepted) and I don't have to download and file it independently, then upload the bid to my accounting. Very helpful.

Cons: The SAVE function is the weakest part of the program. When saving information on, say a subcontractor contact page, you will be bumped back to the primary page instead of staying on the current location. It's very frustrating. Especially since it will not automatically save during any function so if for some reason you leave the page or tab elsewhere, all your work is lost. Being a cloud-based program, I would hope a future update includes the auto-save feature so the save button is duplicative instead of mandatory.

Recommendations to other buyers: We chose BT because it had all the key features we were looking for - key notifications (COIs and License expiration) and accounting integration to name a couple. Yet it still had flexibility to add custom fields and use our branded logo. It's cloud-based so we can access the same information in real-time in the office or in the field which may be important to some. Giving our clients access and transparency has help in communication and the emails are tagged with the job automatically so if you are heavy into email, you may find this easier to track correspondences. My suggestion to others is evaluate your need prior to committing to a program. Where is your current "pain" and what frustrates you the most about how you work now. Create a list of your top 5-10 then find the best program that fits your top priorities most and alleviates most of your issues.

Great app for custom home builder

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability for the owner to see the home under construction. Daily logs, photos, schedule, once their loaded, you can oversee many more jobs. Our office can upload change orders and tag a Superintendent, a Superintendent can take a request on site, price, and an owner can execute a change order on site, a freebie confirming a verbal request or a extra. The office can order advance items by watching progress, speeding up build times. We upload all plans, shop drawings, permitting info, making the Superintendent much less reliant on sales/design/office explanations. Easy for owners to communicate questions, requests, and payments. We bought it for the owner interface and scheduling interface, and found it useful for so much more, Lead management, warranty, and mobility.

Cons: For it to be functional the entire team needs to utilize it. We had a few that didn't buy in, some were relying on it but not others, and that can be a headache. The schedule is harder than I would like for Superintendent to make changes. Large changes, should be done from the office on a desktop.

Vendor Response

by Buildertrend on April 06, 2018

Adam - We really appreciate the positive feedback. I will have your Buildertrend Coach reach out to you to talk about any additional training and the scheduling feature!

Sep 01, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I started my own renovation company over five years ago after working 15 years for various custom builders. But because of the cost of construction software, it just wasn't in the budget. Over the past five years, I developed Excel spreadsheets and Word documents that helped keep me organized and efficient (or at least I thought so). One day I had a random phone call from one of the Builder Trend representatives (Clint) and I checked out the web site. After the free demo, I was convinced. It never occurred to me the amount of double entering, emailing and communication that I was doing (or not doing). It was easy to understand, manipulate and use. I have used various types of software throughout my career so I was very familiar with how software could benefit a company. However, product out there was very expensive to purchase. What I liked about Builder Trend's pricing structure is that I set the price based on the amount of jobs that I believe I will do in that year. No different than my business plan forecast. And if I exceed that (which we all hope we do), I just contact Builder Trend and they increase the amount of jobs available to me. This also increases the monthly payment but if I achieve my sales, then the minimal additional cost is irrelevant. It pays for itself. With respect to the software itself, the product I used in the past was labor intensive to start up, implement and train. After 1 session, I was easily changing schedules, adding jobs and communicating with trades and clients. Scott was very informative and educated. He quickly and honestly answered all of my questions. In addition, prior to our implementation meeting, I sent in my schedule and trade templates and it was all in the system "ready to go" for me to fine tune. No starting from scratch and "learn as I go". While he taught me Builder Trend, we altered and changed my information to best teach me the ease of Builder Trend. Finally by having a customized page for my clients to communicate with us, shows that we are a legit company and professional. That says a lot in the renovation market. My clients love this as they can view their project at any time. We love it because we can get change orders approved quickly and sometimes even right on site without having to go back to the office and prepare a word document. We make the necessary adjustments through our iPhone and send it for approval. They can be standing right beside us, go into their secure page and approve it right there. I would strongly recommend other renovation/building contractors to lose their old ways of keeping their companies organized and use Builder Trend. It will do nothing but save them time, money and increase customer satisfaction.

Oct 31, 2012
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Comments: Crimson Design & Construction is a full-service design/build remodeling firm. Like any firm that employs field employees and subcontractors there's bound to be something that gets lost in translation. Communication at times between the field and office employees suffers though we work hard to keep that to a minimum. Though we are still implementing our BuilderTrend software, I (office manager) have found that it helps to act as a liaison between all the important parties - management, design, field, subcontractors AND homeowners. It's a win-win-win-win! Our homeowners have been slow to engage in BuilderTrend, which is unfortunate, and we as a firm need to work to improve this usage (For one, I send messages to clients only through BT instead of email hoping to engage them in the software). It is currently a work in progress. Our subs, however, have responded with far more encouragement then I would have expected. I assumed most would find it to be a "pain" or a "waste of time" however several have informed me of the benefits they have found using this software - mainly being the schedule which they can view for approximate dates on upcoming work. And finally, our project manager now has an IPad on site and is able to essentially view a company folder through the use of BuilderTrend. Adjustments with this are still being made (how often to update, etc.) but we are finding this to be a smooth transition. For me in the office, I love being able to view the schedule at a moments notice. If a sub is not active on BT and calls me I can quickly access any job and let them know their approximate start date. I like having all my homeowner's info, permit info and docs in one easily accessible place. The things our firm is having difficulty with is: 1. The leads. While this is great progress, it's not where we need it to be in terms of reporting so we do still find ourselves doing a little double entry. 2. Selections. We used to enter our selections in the system but because selections are picked before we have a contract with a homeowner we don't generally have owners signed up on BT at that point. Plus we have a tracking form in Excel that we haven't been able to use in BT so we found ourselves doing double entry there as well. I would love for us to be using the Selections tab again if you can implement a tracking form that we can use. I can provide you with an example. All in all our experience with BuilderTrend has been exceptional. The staff is very friendly and helpful, the software is user-friendly, and it's only helped improve our company's communication. We look forward to seeing more from BuilderTrend in 2013!

BuilderTrend - would be 100% with some minor tweaks

Nov 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We run a busy Design/Build construction team and Buildertrend has been a huge help organising and streamlining our day to day activities. It's great for clients to be able to log in to the app or the website from home to see progress and communicate with us and our trades on all levels of the project. Their support staff are amazingly helpful, providing phone support anytime I need it (even for the silly things I've asked them a hundred times). They're always willing to hear you out. In some cases they've whipped up short tutorial videos and emailed to me as future reference material to save me the trouble of calling in.

Pros: -Client's love being able to see what's happening -Easy to navigate the website layout -Having everything related to the project (documents, construction drawings, communication, selections, pictures, schedules, to-do lists, invoices, etc.) in one place and available from anywhere via the mobile app -Support staff is awesome

Cons: -Mobile app for both iphone & andriod require frequent updates as they continue to improve features -Not as easy to navigate the app's menu layout (things aren't in a similar order to the website) -From time to time external email notifications from the message feature will take an extra 2-3 days to arrive in the external email inboxs creating a bit of confusion. -Missing some small features like a filter on the "pay" option instead of having to either pay all at once or pay each individually (but this is a "serve the masses" issue, customers are always welcome to make suggestions to their resource team and hope enough other customers are asking for the same tweaks)

Recommendations to other buyers: We had previously used Co-Construct which I offer also has wonderful support staff, and great platform however at the time they didn't have an integrated budget feature. Since our company's switch, they have added the feature but because the whole team (crew members, sub trades, admin, accounting, design and estimating) is so comfortable working in Buildertrend we aren't ready to afford another switch.

Great product for the small-midsize builder!

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The construction company I'm involved with uses the sub-contractor management piece a lot! It allows us to easily communicate with our sub-contractors and put projects out to bid easily and collect and compare bids seamlessly. We are trying to dive deeper into the customer communication piece, especially for change orders, it will save us/ make us more money. I Love the selections aspect. It takes a lot of upfront work and staying on top of selections. Once we got it all figured out it has been great. Lastly, we rely on the calendar aspect and how it works/ties into the other sections we use the software.

Pros: Overall ease of use and completeness of solution, pricing model, mobile application. I also liked the ability to include subcontractors and homeowners in the project communications - where desired - this can be controlled. Training materials are excellent (videos, live training), the Buildertrend support staff were knowledgeable of the building industry, the home building process and very helpful.

Cons: The estimating component changed and it is more difficult for us to build out budgets than it used to be. Maybe we are making it harder on ourselves but the changes were not well received from the estimating side of the house.

Good Intuitive Web-based Tool

Jan 06, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the that it is a web-based application with easy access. I have not used the the cellphone application, so I can not speak about that undoubtedly handy feature, although I have used it on my tablet from various job sites utilizing a "hot-spot." The Log is especially good with respect to keeping track of job site status and incidents. The ability to attached photos and documents is very helpful. Perhaps the most time saving feature for me has been the Bid and Budget functions. The ability to simultaneously send out bids to a group of contractors, see their acknowledgement, and receive the bids placed automatically and notify them of results all within the project is huge. Another feature that has been especially good for me is the ability to create custom fields in Leads and Jobs. This feature allows me to provide specific reports with tailored information in an Excel spreadsheet. As an organization we have not fully implemented the features and functionality available with the product, however, once we do, there will be greater benefits specifically related to accountability, efficiency, and quality.

Cons: It would be helpful to have the ability to create email distribution lists or groups, similar to Outlook on a project-by-project basis. I believe it would be utilized mostly in the Message function, but also could be useful in the Log Notification piece as well. The Leads function does not really apply to our type of business, but at this time I have modified its use to utilize it in a limited, but functional way.

Recommendations to other buyers: Perhaps the most helpful to me is learning the software is to just try the different features and experiment with how they can work best for your specific needs. As I mentioned before, the product is intuitive in most areas. The learning tools attached to the program have also been good sources of information.

5 Stars Across the Board from DBRG

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Builder Trend program has been so helpful for our remodeling company. It tracks everything for each one of our jobs from beginning to end. It starts with our sales information and then moves to the actual job information. The Project Managers can schedule all activity on the calendars, create daily logs, selections and change orders, upload pictures of the progress of the job. The customer can view the progress of their project from anywhere because they get their very own portal to see the progress, the schedule and make payments online. On the accounting end, it keeps track of our estimates vs. actual cost and owner payments. It keeps all parties involved throughout the job. This is a great tool for our business.

Pros: I like the fact that everyone involved with each job is connected by the Builder Trend Program. The personal portal for the customer is one of my favorite features as well as the Financial features. Also, Builder Trends customer support is awesome! Always available and always helpful!

Cons: The only thing that interferes with my working on Builder Trend is when Builder Trend is working on the actual site. Sometimes it runs slow or the site drops. This does not happen for long periods of time but would be nice if Builder Trend could do this after most business hours.

Recommendations to other buyers: Any business interested in the Builder Trend program would love it! Capable of so many more features then I even mentioned.

Jan 10, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: First, my background contains over 20 years in software design, management, and development. Working with all the latest .net platforms for many large companies. In 2012 I went to work with Avalon Homes and started my use of BuildTrend. Naturally I was spectical based on my exposure of other sub-par software platforms built and sold to builders. After 6 months of heavy use including every aspect of desktop, ipad, and smart phone options I am amazed at how BuilderTends has designed a platform that enables companies to leverage the software and tailor it for just their needs. There are so many examples that could be given from how companies can use the upload of photos, word documents, excel sheets, PDF documents, and really any type of electronic file and turn BuilderTrend into a powerful document management system. Truly powerful beyond words to a work force that is scattered throughout the state. A feature of the platform that is really under advertised. We are able to store all customers photos of their choices on our site and have the trim carpenters, tile shop, paint shop, framers, etc... view photos in real time as we meet with them or during build time. Truly saves hundreds of miles of driving monthly for us. The uses of the online storage of documents is endless. It is basically a high powered document managment system with very good security that just happens to be attahed to the rest of what BuilderTrend can do. Simple to use from any platform like the desktop PC or smart phone. Each field personnel can adept their own technique for keeping notes, reminders, to do's, schedule items, and request for resources. Then management can easily monitor this as well as the progress of a jobsite and adjust accordingly. The customer side of BuidlerTrend has greatly helped our marketing. Todays customers expect this level of service and technology and finally we are able to deliver thanks to BuilderTrends. I fully expected to build a web suite of products to help our customers stay in touch and us to communicate since the other web based products are so poor. But after using BuilderTrends I dont have a single issue that has not been met. I quickly got up to speed in only hours, and within a couple of days had solutions in place for problems that had existed for years. Yes its Great, their team of developers have done a great job with the infrastructure of the platform and continue to enhance it on a timely basis. Best of class for sure.

Capterra loader

It's not just a project management tool

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I implemented my first system for production home building in 1991, so I have a little experience in this area. After trying 2 other competitors on a trial basis, we selected our first choice, BuilderTrend to help us manage our projects. It is customizable and also follows standards which help you efficiently manage your business whether a new builder, remodeler or other home improvement type company. But, the best part has been adoption and the response of customers. We actually remodeled two projects for the same customer while they were out of the country. The communication features in BT facilitated what would not have been possible in the same time frame in the past plus processed payments. Using BuilderTrend has been a great marketing tool to set us apart from the competition.

Cons: Subcontractor use has been our biggest roadblock as it takes more training with some and reminders to get them to use the software.

Overall: We have been very pleased!! We have a dedicated team who knows us by name and is always there to help!!

Vendor Response

by Buildertrend on February 27, 2019

Stacy, thank you so much for your 5-star review and kind words! We are so happy to hear how well Buildertrend is working for your company.

Great Project Management Software!

Apr 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: BuilderTrend has been a fantastic addition to our business since we began using it last year. It has greatly enhanced our communication capabilities within our organization as well as our communications with our customers. The ability of our customers, employees and sub-contractors to have all the information they need at their fingertips has made a world of difference. I would highly recommend BuilderTrend to all construction companies seeking to take their business to the next level. I use this program everyday, whether I'm on the road or in the office. The mobile app has made it very convenient to work while on the road.

Pros: Being able to have our entire business function so well within 1 program from CRM and proposals to project management, communication and project financials this program does it all.

Cons: I know this program is designed for project management so most of the focus is on that side and it is helpful to have the CRM side to keep everything in one program. However, the CRM side is certainly the weaker side of the program. That being said, BuilderTrend is constantly improving their program and coming out with new updates so I anticipate the CRM side will continue to improve.

Buildertrend

Apr 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Buildertrend has created a great partnership with their clients, at least with this one. Whenever we bring a problem to them they immediately attack that problem to provide a solution or at least a temporary work around as a permanent solution is being created.

Pros: Buildertrend has created a software that enables both the small and large builder access to many tools in one tool box from bidding to warranty and nearly everything in between. They are easy to communicate with and are able to provide us with the support that is vital to keeping our business moving forward.

Cons: I would not say it is a true con.. Nearly every builder has a different setup and means in which they do business so BT is still working through some of those main differences so there is a greater capability with our current software and what BT has to offer.

Vendor Response

by Buildertrend on May 01, 2019

Darren, thank you so much for your 5-star review and kind words! We truly appreciate it.

Redeux Developments Review

Feb 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using BT for approx 3 years and, overall, the experience has been fantastic. Training and customer service has been outstanding and the product has been a great tool for us both in project and client management. It has raised our game to a higher level in terms of performance and professionalism.

Pros: All of it. It touches all aspects of our business so it is truly a one-stop shop for us. Customer interface is also great. Shows clients what we see so they feel informed and involved throughout their project.

Cons: The estimating component changed about a year ago and it is much more difficult for us to build out budgets than it used to be. Maybe we are missing something and making it harder on ourselves but the changes were not well received from the estimating side of the house.

Recommendations to other buyers: It's great and I would recommend to others but I don't want to lose a competitive advantage.

Organization for construction's daily life

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps all our jobs organized where you can find all information needed for specific jobs. Everything ties together through all aspects of a construction project. The clients enjoy having their own personalized web page for their project where they can access all different things at any time through construction and warranty.

Cons: I wish there were less windows you have to open to upload selections, it makes it very choppy. Keeping things more in one window and have more pull-downs would be nice. Also it would be nice to have the same terminology and icon on the mobile app and computer version. Example: its called Calendar on the computer, and Schedules on the mobile app, it throws me every time. Also the change order icon is different on each one too.

Chief HR Organizational Strategy

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It came down between this and ProCore. ProCore was way over priced and Buildertrend was the perfect blend. Would like if the CRM function would have been a bit more robust than we had originally anticipated.

Pros: customer service and user interface. Not a straghtforward jump right in experience. There was countless calls needed with Buildertrend and the Buildertrend fols seem to shoot from the hip based on what the client is calling about. So then we have two people who don't know what they dont know trying to feel their way around.

Cons: Not straightforward. Requires a lot of conference calls with Buildertrend Customer service. Would have liked it if there was more of an Apple/Mac like experience where there is no need for a customer service or manual to determine how to use the product. Buildertrend is the closest to user friendly than the others we tested.

Vendor Response

by Buildertrend on February 09, 2018

Chris - Our Customer Success Team will be in touch soon to make sure we are doing everything on our end to continue to provide great service.

Installation Administrator

Mar 29, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: On the job side: aside from the jobsite menu and template menu, having a sub contractor/vendor menu would also be useful. On the individual jobsite information I have created many of my own custom fields. However, some that I have created, I would think should be standard for a construction CRM. BT only provides for one permit to be listed. We often have more than one for any one job, also having a "Permit Finalized" date field standard for each permit would be nice. And while you're at it, the issued date and expiration date of the permits would be some good information to have right there. Outside of not needing some of the features because we are only AC and Heating, I LOVE THIS PROGRAM. NOTE: on the next step of this review where it is asking how frequently it is used, the choices are odd in that its Once a day or week or month, I use it ALL day everyday. I find that several of the choices within BT are odd like that, but nonetheless, I still LOVE it.

Pros: This program really helps me stay on top of tasks and everyone else's tasks as well. It helps me meet deadlines and track everything.

Cons: Because our jobs are generally short in nature being an AC and Heating contractor only, its rare that our clients log in and take advantage of the software. The creating of templates in LEADS is not as straight forward as the rest of the program and not easily mastered by someone who has basic computer knowledge. Having to clear my history every day to ensure that I can view everything is annoying. Setting time in LEAD activities is a little weird. Not being able to set activities or calendared items on a 15 minute mark is annoying, sometimes it really is that pinpoint crucial to a job.

We have found many of the tools useful, but dont use all the features

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It has been a major step in the right direction from where we are, but we still have a lot of old school subs who refuse to use it. Won't even accept the login request.

Pros: Photos, daily logs, client communication, schedule have all been good tools, as is the leads generation as I have all the leads in one place. It has been a great tool to track the progress of jobs , the change orders, and some other client communication related functions. Also, keeping the bids and other documents accessible 24/7 in the cloud has been great vs. waiting to find something when you are in the office.

Cons: budget system cumbersome when we are working with 4-5 different lenders for the construction loan, haven't been able to figure out a universal way to integrate your system and ours. So, sill doing budget , costing and draws through quickbooks and xcel. Trouble getting timecard function integrated due to 2 of 4 job sites out of cell reach. No live access.

Buildertrend

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Best feature is the ability to interface with 3rd party software - example Buildertrend with QuickBooks. Function works amazingly well and any glitches encountered are easily resolved. Another Pro would be the ability for homeowners to monitor the progress of their home building - unfortunately this feature is only as good as the construction progress inputs

Cons: Homeowners often misunderstand the information shared with them - there needs to be additional checks and balances so homeowners are not misled or confused. Example - AR balances - customers are often confused between billed AR and paid AR.

Vendor Response

by Buildertrend on October 30, 2018

Hi Rhonda ¿ thank you so much for your feedback! I will be sure to pass your suggestion along to our Product Team. Thanks again!

Custom Home Builder - Great Overall Construction Tool

Jan 05, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great overall tool to perform and manage the bidding process and project budgets. The calendar tab is easy to use and understand by all parties involved. The change order process is simple, user friendly and functional. I feel this program is a great way to involve the client throughout the building process, making them feel in control unique as clients.

Cons: The selections tab. I think it's a great tool to display the various selections we have to offer to our clients, and gives them a "shop at home" experience on their time. However, it's kind of a dead end tab in the program. It would be awesome if once a client made a selection, that selection would automatically generate a detailed purchase order which would then also jive with the budgets tab. Automating or creating a marriage between those two tabs or functions would be great, especially for those users who are in a more production style of building.

Recommendations to other buyers: The program really can do so much for you, from sales and leads, to purchasing and selections, all the way through managing construction and then warranties upon project completion. If you take the time to educate the users of this program, take the time to input the data, and get everyone on board, it can really make you efficient with your time, and hopefully help identify the areas in which you may be lacking as a builder throughout the home building process.

Oct 31, 2012
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: My husband is a general contractor and we design and build home renovations, remodels and additons. We've been holding steady the past few years but our clients definitely expect more bang for their buck than before. We've really had to step up our customer service. I started looking for ways to give our clients an interactive scheduling tool and heard about BuilderTREND from a fellow contractor. I was happily surprised to find how much more it offered than I had envisioned. In the past, our communications with clients, employees and subcontractors was not organized and we found ourselves typing the same email, writing the same lists and making the same phone calls several times a day - with the potential of important information getting lost or forgotten. With BuilderTREND we have a place for everyone involved to see what's going on and no one ever has to be out of the loop. The convenience factor is huge! Our clients love looking at where their job stands, who is going to be on the job each day and what selections and decisions they need to make. Our subs are on board and are telling me they wish everyone they worked for had BuilderTREND. And I no longer have to spend 4 hours each day making sure everyone is on the same page - one visit to BuilderTREND and that part of my job is taken care of in less than 1 hour each day, leaving me more time to make sure our clients are 100% happy. We've had BuilderTREND for a couple of months and are only beginning to scratch the surface of all the great things it can do for us! It's easy to schedule training calls and any time I've had a question all I do is pick up the phone and there's always someone there who can answer it and give me pointers. Since our business is based on client satisfaction, I can truly appreciate the quality of customer service from BuilderTREND - everyone there that I've spoken to has been professional, helpful, PATIENT and super nice. I highly recommend BuilderTREND and look forward to learning everything it can do to keep my clients happy - cause that's what it's all about!

Mar 26, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Virginia Homes is a semi-custom home builder - approx. 20 closings/year. About 4 years ago, we had to let many employees go due to the economy. We decided to start using BuilderTrend to help us better communicate with each other and with our customers. It has completely changed the way we process paperwork. All of our change orders, in the past, had to be hand written, signed by the buyers, faxed to the subcontractors, waiting for confirmation of fax received and then manually added to a spreadsheet to keep a running total for the customers. Now - we simply add the change order to the system, the customers approve or decline, subcontractors are notified immediately and the total is always up to date. BuilderTrend has easily eliminated 1-2 employees from our payroll. The system is very user friendly and customer support is outstanding. The calendar has been great for the customers - they can see what is scheduled to happen to their home for the week as well as see what task items they need to take care of, such as selecting appliances, interior finishes and cabinets. We upload photos of the building process once a week. The document storage is a great resource for the customers and subcontractors. We keep building plans, selections, homeowner manuals, community deed restrictions, purchase contracts and other important information. The warranty section has also eliminated a lot of hassles for us. Now the customers input the service request, we assign the subcontractor, the appointment is confirmed both places online and then the service issue is closed. Being able to access this system on our iPhones saves a lot of time. The guys in the field don't need to carry paper files that may not be up to date with them and they don't need to call the office to have someone pull a file to confirm something. The messaging is the one area that could use improvement, seems a little cumbersome at times. It is still a great resource for everyone in the office to see the communication between the office and customers. We are raving fans of Builder Trend!

A true Believer!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The well thought out platform from a construction point of view is great. A lot of software you come across for this industry is either too bulky and made for large scale commercial projects or only from a software engineer perspective of perfection. Congrats on you all blended the best of all.

Cons: Hands down the email platform in BT is horrendous. This has been my single biggest comment since day one. Spend the money to buy a better email platform. If BT is to be my single point of construction communication, then email is the pinnacle.

Vendor Response

by Buildertrend on December 12, 2018

Thank you so much for your feedback, Scot! I will pass your feedback about the email portion of our system along to our team. Thanks again!

Wonderful Product Amazing Support

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Since we started using Buildertrend we have taken control of our business like we had not had previously. It is an amazing resource to keep all client info in one place, and the amount of time it saves daily is invaluable. There was an initial learning curve but we were assigned our Client Service Manager and he held my hand through it all. We started out with weekly, sometimes twice a week, meetings until I was up and running. Now I reach out to Anthony regularly with any questions that may come up. The system has been a lifesaver so far, and we are only utilizing a small percentage of it. Once I master one aspect I take on another and with each new function I am so thrilled. It if wasn't for Anthony, and the client support team, I would have been lost. To many times people are sold a product and once purchased, the customer support goes by the wayside, not with Buildertrend.

Cons: There were some issues with the functionality that did not fit with our business model. I expressed this to the support staff and he took my concerns to his developers to work on adding these items in the future. Primarily having the costs feed directly into the owner invoices. The system is set up for flat rate jobs but Anthony and I were able to come up with a work-around in the meantime.

Could Be a Great Solution for a General Contractor with Large Projects

Jul 17, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, BuilderTrend seems like it could be a good solution for companies that build homes or do other large projects like that with subcontractors. It definitely is not designed for companies that do small jobs or many jobs with one client. Be ready with questions when meeting with your BT rep during your 90 day trail time. Have them show you how things are done so you understand how it works 100%. There were a few features that were promised to us, but then when we asked more specific questions, it turned out that those things were not as promised. However, probably a great tool for a general contractor needing to stay organized and wanting to stay transparent to clients!

Pros: - Time tracking with overtime automatically calculated. - Job costing with custom jobs/types. Can generate reports so you can see effectiveness of employees. - Different views for job schedule which can be nice - calendar, agenda, gantt. - Can store unlimited photos, videos, and documents. All are organized in folders and can be shared with the client easily. - Can assign multiple employees to jobs as well as subcontractors and their prices and information. - It will show your current costs, so you can see how much the job is costing the client in real time. - Most everything is customizable and template based. - You are assigned a specific rep from BT that will answer all questions and do live training with you - Very helpful. - There are a fair amount of videos available online from other users who are also using the software. - Effective for companies that deal with large jobs with many moving parts and subcontractors. - Client portal for each job that includes notes, pictures, videos, progress, invoices, etc. This all can be hidden from clients as well and customized to how much information you are wanting to share.

Cons: - Calendar feature doesn't allow you to drag and drop jobs or scheduled items and also allow clients to view it. You can either drag and drop or have it be viewable to clients. This is fairly simple to switch back and forth, but it adds extra steps. - App is not user friendly for employees or technicians. There are too many buttons to press. - This software only works well for companies that handle large jobs that are long term with many elements. - To-do's are fairly simple and not well designed. Great that you can add photos, videos, docs to each checklist item. But there's only 1 checkbox per item, no title for the item, and no way to make the to-do list required for employees. - If you don't press "save" after uploading photos/videos or writing notes, they will disappear and you can easily erase notes. No window that reminds you to save work before moving on. - Extremely job-based. You must chose the job and then you can view schedule, clock in, add notes, complete checklist, etc. Not easy to view all jobs at same time. - No line items for invoices. - Client portal is set up to be job-based and not client-based. That means every job will have to have a different username for the client to log into. - Overtime that is automatically calculated doesn't automatically calculate a higher rate on the client's budget. - Learning curve is overall fairly steep. As a fast learner and pretty technically able, it took me a while to figure out how the software worked. Not super intuitive. - Not a very updated or attractive look.

Vendor Response

by Buildertrend on July 20, 2018

Ethan, we very much appreciate your detailed feedback! We would love to have a member of our Product Team contact you to hear more of how we can make Buildertrend a fit for your industry. Thanks again!

Strictly on the project management side things are good (daily reports, calendar, to dos, bidding).

Sep 12, 2017
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
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Comments: There are additional comments on the forum and with Derek (from a several months ago). The pain points we were trying to resolve were not resolved with BT. One pain point was dealing with project management. Sharing plans, having daily reports, seeing who is on the job, the calendar, having budgets in an easy, central place, etc. Those were addressed. We were also wanting a program to manage POs /contracts from PO to final payment -dealing with lien releases (all of them, progress, unconditional, final). Allowing for subs to progress bill and deal with change orders and retention. This was not better, in fact we are double entering data and having to extract to DocuSign to get what we need completed.

Pros: Project management. daily reports, calendar, to dos, bidding, having a budget, documents, mobile app, templates

Cons: all things financial - PO's, Lien Releases, integration with QB (need to have PO's and budget integrate), subs submitting an invoice (shouldn't be all or nothing), progress billing. Securing areas of use. Not getting a sub report (with custom columns so we can print a list for customers). Not having custom fields in the PO. not being able to remove former employees from the list (make inactive, like subs). reminders on the bell are always wrong or not relevant. Not able to have a change order directly associated with a PO so we can see the full value of the contract with changes. Managing retention. No PO approval process (internally route). Unable to get signatures on additional lien waivers. Time it takes to push from BT to QB - during billing there is a long delay. Constant circle of death. Unable to pull up vendor from a PO or add a new vendor from PO. With Bills and POs we should be able to select on that bill/po if we want it added to the budget / new expected. On the budget we should be able to select which columns are viewed.

Great CRM

Feb 20, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Builder trend is the best CRM for construction based on functions available, support and the price. The company is very responsive to our needs. We look forward to the future development of this software.

Pros: Documentation and communications; best I've seen. Scheduling simple and very useful. Access for crews, subs and customers is great. Support is fast, personal and effective. My Rep was outstanding!

Cons: Too many clicks to accomplish tasks. IE add photos = 5 clicks. Much the same for documents. Inconsistencies, IE: selecting employees. In some lists, it is sorted by last name and others first name. Software is quite catchy: visible macros completing Not able to link calendars of jobs. Selections still very confusing for Project Managers and Customers. We have stopped using.

Recommendations to other buyers: Builder Trend is the best choice for functionality and value at the current price point.

A few months experience with software

Feb 05, 2016
4/5
Overall

4 / 5
Ease of Use

2.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Real time decisions / communications kept in one location creates less paperwork, communications. Lead tracking / reminders is a strong point.

Cons: Estimating software needs development. Not functional for our purposes at this time. Change Orders need categories for cost (sub / material / labor) and ability to add multiples to one change order (ie. Build a niche in shower has Tile Sub costs, Framing labor costs and Framing Material costs). Need to have framing and tile categories both. Down for maintenance...and then there is an issue with that getting caught in cache per HelpLine (kept experiencing "down for maintenance" repeatedly. Was directed by Customer Service / Helpline to "Advanced Settings" in Chrome browser to clear browsing data. This is a software issue that needs to get figured out. Non-intuitive and clients will not understand that if they encounter that issue. I have never had to clear that setting before.... Some things could be redesigned for better functionality / GUI / Intuitive responses. A few examples: Selections = multiple step process is non-intuitive for entry (fields are rather short for description) + clients seem unclear on approval for it. Want to send a Document Notification after uploading to one internal User and client? You cannot. You click notify and you send to all people who have viewing permissions (clutters inboxes and annoys others). I would like to have embedded images in my bid requests and Change Orders and Selections rather than separate jpg attachments.

Recommendations to other buyers: Know the product is still really being developed. It has so much potential to be great, but it is a good starting point and has some very strong areas. I am still learning some of the ways this product could help communicate / share data.

I am a horrified customer forced to use this product to refit condos destroyed by Hurricane Harvey.

Dec 05, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: It looks like a well thought out package. It would be so much better if users could change selections. Road Runner said it is not possible, because the construction company needs to protect itself, in case a user changes an item after construction starts. Hogwash! Use a time stamp. Take a snapshot! Freeze the app at construction start date. There are many ways to skin that cat.

Pros: Pictures, prices, all available in one spot. I love the fact that I can view by location, or category. But it is impractical to use because there is so much dead space between items. It is great being able to tally up costs as you pick items. unfortunately the costs show up in the wrong fields. See the cons section for more. I really love the pictures and the details. the fact that I can see multiple images , in different rooms of the floor that I picked, for example. Very intuitive.

Cons: Summary Price information is all wrong. My total price and remaining balance are the same! How can that be? As I pick additional items the dollar figure under selections made goes down. How can that be? I have no idea what my condo rebuild will cost me. It takes 500 click for me to pick flooring for 1 condo. I should be able to say "I want Tile- Wood Plank- 6"x 24" Lumber Gray tiles throughout". It takes hours for me to record what should take 1 minute! Each section is organized difrently. in the 1st section (enterance) my tile is 1st on the grid. Then on the second(Kitchen) it is last! This makes it so hard to search. If I look at a category view, there are page, after page of blank space between items, making it impossible to use. I have to go through 10 pages to move between flooring selections in this view making it useless. The same hold true for the location view. I suspect this is a function of the data loader, but the company and project managers always say "that is the way BY works" When I complain to Road runner restoration they say they can do nothing about it. They state they cant modify the software! The user has no capability to undo selections! So if we make a mistake we need to wait a month for the construction company to make changes. Items . If I logon to two units in the same webbrowser, one overwrites the other! Aaaah!

Vendor Response

by Buildertrend on January 11, 2019

James, we are really sorry to hear about your negative experience. We strive to make sure all parties that are using our platform are getting the information they need. Buildertrend can be customized to fit many needs from many different types of companies. We will reach out to the Buildertrend account owner to make sure they are aware of all permission settings. Thank you again for your feedback.

One of the more budget friendly project management softwares

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We work for a commercial construction company. While many GC's use Procore (a lot more money), we have found that BT does everything we need it to do. It offers cost reporting, invoicing, billing, change orders, submittals, document sharing, labor tracking, scheduling, lead management, and much more. There aren't many programs out there that will compete at this level for this price.

Cons: The lead management can be a little clunky to navigate at times. It's integration with Quickbooks could be better. The ability to batch edit clock times would be helpful if you have a larger work staff that is prone to making mistakes.

Overall: Jobs run faster, smoother, and the ability to work cooperatively with document sharing has been a game changer on many projects. Everyone is working from the same set of documents.

Mar 29, 2013
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: We are an Atlanta-based design build firm. Our core competencies are old house renovation and new construction. We run a lot of volume (10-20 jobs at a time), so scheduling is a major issue for us. Additionally, our jobs tend to be large-scale and 'whole house' type... so keeping track of everything by hand was turning into a major nightmare. We regularly found ourselves behind and missing 'obvious' schedule issues. Communication with subs was manual and tedious. We were forever missing deadlines because someone didn't get the memo. Central communication was very hard, and our phone traffic was immense as a result. We considered Timberline, Co-construct, BuilderTREND, and a few others. BuilderTREND impressed us with its value over Timberline and more robust features than Co-construct. We implemented BuilderTREND in the middle of 2012 when we had 17 active jobsites. Implementation was straightforward, but it has taken us some time to get the entire team on board. After getting everyone trained up, the system has really helped a lot in terms of communication and scheduling. Customer support is very helpful, and the online training is great. It's good, since we work a lot of 'flex' hours and our questions don't always come up during business hours! As a result of our implementation, we've seen a dramatic reduction in phone traffic from subs trying to deal with work orders and schedule coordination. Keeping the entire team 'on track' is a lot easier, and we're missing fewer deadlines as a result. Routine issues (such as, "who was supposed to order the appliances and when?") no longer bite us in the back. Rescheduling is also a great improvement. Automated confirmation means we don't have to make daily calls to multiple subs and vendors to change the schedule each time something gets behind or ahead. We also deal with a lot less phone traffic from customers wondering what is supposed to be happening. The peace of mind is great.

Best Investment I've made in 12 years

Nov 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall great software and the team at Buildertrend is awesome! I enjoyed my time at their University training.

Pros: I like that everything from communication and financial is in one place! Both my customers and myself love the daily log features and the schedule. Not having to look for documents has been a real time saver also

Cons: Due to our business being in Canada and our dollar is so crapy, the monthly costs are quite expensive. I wish that you could use cost catalog all the time with making purchase orders and invoices. Its sometimes hard to pull them off the budget sheet once they have been used.

Vendor Response

by Buildertrend on December 12, 2018

Brad, thank you so much for your honest feedback! We truly appreciate your support and use of Buildertrend. It was so great to have you here for Buildertrend University, and Erica too! We¿d love to have your team back anytime.

Great on the go software for Construction Professionals

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would just like to add this is a brilliant and excellent way of doing things for the new generation professionals

Pros: What i love about the software is its ease of use, and ability to be accessed from multiple mobile devices (Android & IOS Tablet, Mobile phone, Windows PC) making communicating easier, simpler and on the go. This means not to worry about traveling multiple locations just to share project updates, photos and information with team. Just upload on the software and make it available for everyone to see. It not just a Electronic document storage platform, it has got scheduling features for project managers, and an email system to send and receive instant updates One of the best and versatile construction project management CPM software, I have come across.

Cons: I think the only con about this product is its price. Turns out to be a bit costly investment if the business does not have multiple large projects running throughout the year.

Production Assistant and Sales & Marketing

Aug 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is use friendly, not too difficult to figure out, very forward thinking... by using it you can see that the developers have a good sense of what we do as professionals and have thought of all of the ways we can use BuilderTrend and have built the product with that in mind, very cool! You customer service and technical support is second to none. I call you at least once a week and I think that there was only one time that the person answering couldn't answer my question. Superb!

Cons: There are little edits that I think that you could fix easily... but the process to get something changed is horrible. I don't want to post something on a community chat... I want to send an email and say, "Hey, it would be really nice to have the ability to make my font BOLD or change the color of the type in the log note section... " instead of the way you handle that today.

Recommendations to other buyers: You HAVE to use it for awhile.... before you begin to fully understand the capacity of the software and how it can help you. I truly believe that this product will help us provide better documentation, accurately understand the needs and wants of our customer, and collect money on our projects fast and more efficiently than ever before.

A true success story for a small business

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using BuilderTrend at our company for over two years. It has proven to be a critical part of our business management. We are a subcontractor, and BuilderTrend allows us unmatched functionality in keeping our primary contractors updated on their projects. Prior to BuilderTrend, we were using spreadsheets to organize our jobs, and were fielding multiple calls per day from a dozen different primary contractors on basic information. All that is now at everyone's fingertips, any time, anywhere. BuilderTrend was relatively new when we started using it at Software Advice's recommendation - and we have seen a lot of added features and improvements since then, some specifically at our request! They are always very responsive to concerns and all their customer service interactions have been excellent. I highly recommend anyone in project management taking a look at BuilderTrend!

Pros: The accessibility of BuilderTrend on mobile, ease of use for new clients, and now the ability to invoice and take payments in the field are only SOME of my favorite features!

Cons: At one point, we were thinking of finding a new system because we really needed a specific function for handing off tasks. It turns out, BuilderTrend had this functionality already and I didn't even know it!

Recommendations to other buyers: Definitely take the time to have someone show you the system. While being easy to use, it can also be complex to take full advantage of the features. Their training and support staff are great, take advantage of them!

Great product that is user friendly

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: The support from our coach Cameron is excellent as has been the support from the 1-800 number. I have had outstanding customer service with every interaction I have had with Cameron and the people staffing the help desk!

Pros: Ability to organize through the calendar and daily notes. The tutorials in the help section are a perfect mix of the right amount of time and information that is immediately useful.

Cons: Selections and allowances. I don't like that these are treated the same way in the program. Not all selections are allowances and not all allowances need a selection. Each should be a stand alone feature.

BuilderTrend for the everyday business is GREAT!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I wish there were more stars for Customer Service. Their Customer Service department is one of the finest that I have seen/worked with in a long time. They genuinely want to make sure you are happy with their product and they are willing to change their product if it helps their customer. I love that about them.

Pros: I find that it has an ease to get from one subject to the next in BuilderTrend. As long as you do the summary for all jobs you can keep apprise of the whole. I really enjoy BuilderTrend and so do our guys.

Cons: The only con that I have is that BuilderTrend does not offer an inventory option. We work in construction and several different jobs at a time, it would be nice if BuilderTrend would allow us to pull and put back inventory for each job to help us keep a running total for expenses

Vendor Response

by Buildertrend on December 12, 2018

Maggie, thank you for taking the time to give us your feedback! I will pass along your inventory feedback to our team and we¿ll be in touch to chat more about this. Thanks again!

A lot of bang for the buck

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good value for the price

Pros: Buildertrend brings to market a fantastic user interface which makes it easy for users at all levels. Our field and office teams easily collaborate on projects now that our data is in sync at all times. The multiple modules have helped us to reduce the use of other software programs.

Cons: The timecard feature is not as developed as desired. I would like to see this improved as an outside service like T-Sheets is costing money to our company on a user basis. The main complaint is data storage. It would be nice to have Buildertrend link up with box.com (our cloud storage), as many other larger software companies do, so we are not duplicating efforts to get items stored in two locations.

BuilderTrend ROCKS!

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BuilderTrend Streamlines the business processes for CRM, Project Management, Accounting and Time Keeping. As an IT consultant, I have spent hours finding a solution, running demos with competitors, learning how they work and more importantly, how they don't work. BT's support is superb!! They answer all support calls within a few rings and provide answers to any issues encountered. They will help with implementation and hold your hand through the process. Your assigned trainer will share their calendar with you and you can easily pick a date and time to work with them to learn and be trained on features you are looking to implement. Accounting is a HUGE feature and it seamlessly integrates with QuickBooks Online. Any issues you have can be added to their portal and can ultimately be resolved by their Development team. I can't see why someone would operate their business without it!

Cons: When I first started with BuilderTrend, the CRM/Sales side had a few issues that support has already corrected. So, they listen and make favorable changes to any issues encountered.

Helps more than you believe for the construction industry making things simpler.

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software/app that alot of my customers use to run thier construction business that helps make myself do business with them without having to ask or get the information sent to me when its all there on the site after the have uploaded it. Great way to simplify the billing and change order process from start to finish not to mention all the other things it can do for you

Overall: I use the app to do business with my customers who sign up for it and I am always invited to set up my end to take care of my customers when they sign on to do business with me on residential and commercial projects.

Apr 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We at Greenstone Homes are a medium sized residential home building company in New Zealand. Our core business is the design and construction of residential homes. Previously we had engaged the use of several file formats and processes to hold and update information. There have been several options explored by us in the past to align our team and customers in a single tier to aid in the transference and uplifting of information conducive to the construction process. Although many of these options would have given some benefit, Our decision to run with BuilderTREND was the most fruitfull. The ease of use for both client and contractor makes for fast start. The learning curve is short and therefore no issues with a drawn out data input process. The platform is fully opptioned to cater for any specifics and the ability to input and retrieve data by any party is seemless. As our focus is on one off custom designs, clients have an unlimited scope to develop the home they require. This process required a level of detail not found within generic group builders and this is where the BuilderTREND software really gets into its stride. The client feels more entrenched in the project from design through to completion. The uplifting of additions from the client side are requested, costed and accepted with clear and concise records of each specific item. With the use of a touchscreen electronic devise and BuilderTrend software, clients feel the best of todays technology that is quick and easy to grasp. The level of control and input is valued highly as it gives all clients a unrealized perspective on how homes are built. BuilderTrend is a tool that will give any construction company more value than any single piece of tooling or equipment can. It is one of those things that makes you wonder how you got things done before. Thanks again to the Team at BuilderTREND.

Great overall construction management tool

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the different calendar views and the ability to link tasks to other tasks. It is very nice to be able to save different templates and then just modify a few things saving a lot of time.

Cons: The PO interface with the sub contractors is nice but I wish there was a better way to build cleaner POs in BuilderTREND - especially to vendors that have a lot of products.

Vendor Response

by Buildertrend on December 12, 2018

Andy, thank you so much for your honest feedback! I will have your Buildertrend Coach reach out to you to chat more about creating custom fields to make the PO system more unique to your business. We¿ll be in touch soon!

Excellent system for our project management needs.

Jan 11, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There is excellent support available by phone whenever we have questions, and we are able to schedule tutorials as we require. Online tutorials are available as well. The support staff are highly knowledgeable to provide assistance when we need it.

Cons: The LEADS section is more cumbersome to use and load documents, compared to the JOBS section. One feature in Leads could be set up in a better manner; converting a Lead to a Job "from scratch", the checkboxes to move documents & photos are located at the bottom of the page, necessitating scrolling all the way to the bottom; those checkboxes should be located at the top of the page so they aren't missed. I converted my first few leads to jobs without checking those boxes and info from leads wasn't imported to the job, causing me more work to manually copy info from the 'sold' lead to the Job view.

Recommendations to other buyers: It is crucial to involve several people in a company that perform different roles with the organization to evaluate the software to determine if it will suit their needs. For example: project managers (for Job functions of the system), salespeople (for Lead functions), accounting (for related functions), admin (for subtrades data entry), etc.

Incredible Program

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: its a great way to track all of your documents, request information from sub trades, provide live progress info to your clients! and you can sync it to your quickbooks!

Cons: It would be great if it had a live chat feature. Also, it only has the ability to add one client contact. It would be useful to add multiple clients per job in the case of partnerships, couples etc...

Overall: This makes home building a Cinch! All around great builder software.

Vendor Response

by Buildertrend on May 16, 2019

Chantel, thank you so much for your 5-star review! We appreciate your honest feedback, too. I'll pass your suggestions along to our team!

Powerful software for construction and remodeling companies

Mar 13, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Since I'm just a small painting contractor (5 employees total), we decided that the software to just too much for us at this time. We loved the great features, but getting everybody involved and up to speed and the monthly fee, just wasn't right for us at the time. I know it's designed more for builders anyhow, so I could see how it would be a great option for them.

Pros: It has so many great features for your office, field workers, clients, and even your sub-contractors, if your willing to really dig in and use this for your business. It's really amazing what they've thought of and incorporated into this software, and it can be customized for your business specifically and it can make your company look really professional.

Cons: It's pricey! So, if you don't plan to use most of the features, you may not get your moneys worth from it. Also, there is a sharp learning curve due to all of the features and options available. If you plan to learn it and use it as the primary software for your business, then it'll probably be great, especially with the customer service and support, but if not, it may to too much as a supplementary option due to the learning curve and the monthly fee.

Vendor Response

by Buildertrend on March 29, 2019

Matt, thank you so much for taking the time to give us your honest feedback. We truly appreciate it!