# Page 4 | Buildertrend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Buildertrend the right Project Management solution for you? Explore 2485 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/70092/Buildertrend/reviews --- Buildertrend 4.5 (2485) [View alternatives](https://www.capterra.com/p/70092/Buildertrend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of Buildertrend ## Showing most helpful reviews Showing 76-100 of 2485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Addisen J. Construction Scheduler Construction Used the software for: 2+ years ### "Improving but needs more work" April 7, 2021 3.0 It’s been easy so far but a lot more to understand. A large expansive software that allows me to communicate effectively with trades. I wish the software was more user friendly for trades and their schedules Pros I like how user friendly it is for me. I am 26 years old. I understand how to operate a computer. For a lot of my colleagues who are older, they have a harder time. I like how the site has been very easy and quick to get down. User functionality is a plus. Cons I don’t like how the software allows me as an admin more ability to see details of jobs in certain views and makes my trade partners click into each job to see names of jobs, and job description etc. Review Source Response from Buildertrend April 14, 2021 Addisen - thank you for your review and feedback. I'll be sure to pass this along to our Product team! MM Mark M. President Construction Used the software for: 1-2 years ### "Builder Trend Review" June 13, 2019 4.0 Incredible team product. It takes a lot to learn and get everybody on-board but it ties all parts together in an organized system that can be shared by all on the team. The Daily reports and budget are the most important part to running the business. I know more of what is going on in each job now than when I would try to visit them daily. Great program I do not know how we managed without it Pros Daily Reports, Budgets, Owners Portal , Lead tracking and use. file management great. All information is in one place & organized. The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw. Cons Messaging comes from Buildertrend and not from our own email or our name in front. Confusing clients, reducing branding opportunities for us, creating junk-mail issues with our clients. - We just do not use it. The Billing side is weird but improving. The payments to subcontractors has improved and can be done on a percentage basis but the billing to clients does not. We use an AIA billing form and use that with the Buildertrend system but the Change orders appear and add to the bill making it awkward and we have to tell clients not to ignore the amount owed on the bottom of the billing. The selections ap is a good idea and is believed in by some in our organization. It is awkward and confusing and I personally think it would work better if it was treated somewhat like a change order. I think if the change orders show up on Billing page so should selections. The To-do Ap is great except that it allows the task to be assigned to multiple people. In a way that is good but if more than one person is responsible than no one is. I think it should have a primary responsible person (this can bye done by assigning tasks but that is cumbersome and has other issues. -The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw. The task check off sheet inside the to-do task is great except that the task can be marked complete by anyone though not all the sub tasks have been marked complete Review Source Response from Buildertrend July 2, 2019 Mark - thank you for your review and feedback! I've passed your suggestions on to our Product team to review. We appreciate you taking the time to do this! AC Alex C. Owner Construction Used the software for: I used a free trial ### "Convinced to switch then they rescended their offer. Did not keep their word." May 23, 2023 1.0 I was promised a trial that overlapped the time I had already purchased at my previous product in order to convince me to switch instead of having paid for 2 products that do the same thing for the same time period. Maybe a month after I switched they called me and said they were no longer offering trials because so many people were signing up off the bat. What he wouldn't come out and admit is that they were going back on their word. They gave me a "credit" that was worth maybe running 5 projects through before I couldn't use the software anymore. They called to try to sell me on an upgrade while simultaneously telling me they were going back on their trail. Not that they weren't offering trials, but that they were going back on their word. I was already in the middle of a trial and they closed it out early. I don't work with businesses whose word means nothing. I have now lost my grandfathered in rates with my previous product and they've forced me into a hard spot. I won't be continuing with them though that it certain. Pros Getting a phone call trying to upgrade me out of my trial, refusing, then a week later being told the trial is being cut short and if I don't upgrade the pay now that I will not be able to use their product after switching. I could not even get the rep to admit over the phone that was what was happening. He simply skirted the issue by saying "its from the higher ups". No accountability. Cons Their lack of commitment and honesty in keeping true to what the said they would do. Review Source ES Ed S. Manager Construction Used the software for: 2+ years ### "Great for my Custom Home Building Company!" February 5, 2021 5.0 We use this mainly for client communication, daily log and picture and document distribution. Pros The two features that I like the most are: The customer communication and the scheduling. Most of the other features are similar to similar products but these two features stand out! Cons I do not use all of the features on this platform but they are similar to other products in this category. The iPhone App could use a refresh at the time of this review. Reason for choosing Buildertrend I really liked the communication feature so that we could commutate on each individual task. Review Source CR Cindy R. Project Coordinator Construction Used the software for: 6-12 months ### "Comprehensive Platform" June 13, 2019 5.0 When I started at this company, they did not have any kind of project management in place. People would refer to documents within OneDrive to obtain details, and that was not always updated nor where details provided at the time needed. Everyone would always scramble at the last minute to find out order details and whatnot. There also was not any security with certain documentation. Now Buildertrend provides the ability to screen certain people from certain information. The ability to upload photos has helped to prevent issues from becoming bigger ones, as it's not always possible to get out to every jobsite, but getting a visual on progress is extremely helpful. Overall, everyone seems to be quite happy with the program. The level of customer support Buildertrend provides is outstanding. Their Live Chat option or contacting your coach for assistance is easy and typically has great results. They are always looking to ensure you are satisfied, and will go beyond to inquire or find out information if they are unable to assist with the issue. Pros I like that Buildertrend brings together all aspects of residential construction - homeowners, sub-trades, vendors, internal users, and allows everyone to see the information they need to see, as well as provides them the ability to upload photos, documentation and even provide comments to certain areas within the program. This gives everyone an overall sense of what is happening within the project. Having everyone tied into the program eliminates a lot of extra searching for information, as well as lessen the overall messages one needs to send out to verify parts of the projects - selections, drawings and pricing can be Approved or Declined. This also helps to eliminate outdated/non-approved details from occurring. Cons The program has a lot to take in, which I suppose is expected, but for me, knowing how things affect something else is really important, as we are a Canadian company trying to work with an American program and American terminology. I have had to experiment a bit with how best to enter information, and sometimes redo it altogether. I do not like how often I have to press on users to be entering information and using the platform for communications, but that does not have anything to do with the program itself. Review Source Response from Buildertrend July 2, 2019 Cindy - thank you for your review and honest feedback! We appreciate you taking the time to do this and we've passed your feedback along to our Product team. DH Dustin H. Owner Construction Used the software for: 1-2 years ### "Buildertrend is not for painters " December 12, 2020 4.0 There training, on boarding and customer support is top notch! When I first started using the software I really liked it but once we got tons of leads and jobs going it became almost unmanageable. Pros The client portal is awesome! I wish my current software has one as nice and interactive as BT’s. The dashboard is great as well. I like the daily logs as well, it’s a great little communication tool for project management. Finally the sub portal is fantastic. Cons It’s difficult to run reports for lead management and marketing. When setting up the Fanny it is dependent on the previous stage, however if someone is assigned to a stage and it doesn’t get Mark as complete on the day it was supposed to there is no automatic dependency, it’s all manual. So for us when there is 30 projects in different pre, in progress and post production phases, it’s a lot to go in and figure out. If you have less than five projects going then it’s fine. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The customer portal was a very attractive feature and there was zero lead management in the jobber software Review Source Response from Buildertrend January 22, 2021 Thank you for your honest review and feedback, Dustin! DT Danielle T. Used the software for: ### "" March 26, 2013 3.5 We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person. As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine. I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds. However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system. Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it. Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete. So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool. Review Source TH Tracy H. Operations Manager Construction Used the software for: Less than 6 months ### "BuildTrend - Perfect Software for any Builder" June 12, 2023 4.0 Aces! Pros This is a great software for a small to mid-size builder. It has all the bells and whistles, plus integrates with QB so no double entry. It is an excellent inexpensive solutions from pre-con to warranty. Cons We need to work on the integration between QB and BT. And I believe it is something that is being done. Reason for choosing Buildertrend Familiarity and more bells and whistles for the same price. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) BuilderTrend bought CoConstruct and are moving companies from one to the other. Review Source Response from Buildertrend July 5, 2023 Hi Tracy, thanks for taking the time to share your experience with Buildertrend! We appreciate your feedback and will be sure to share it with our team. RR Richard R. Used the software for: ### "" October 22, 2013 4.5 Here at Summit, we construct custom and build-to-suit homes that can start from an on-line Southern Living Plan or a gleam in the client's eye. With the variation and choice that falls within that range, it becomes a real chore to track all the information and communication required to deliver what the client expects and a product we can be proud of. At least, it was before Co-construct. Before Co-Co (I am copywriting that nickname so Donny can't take it), we used a combination of spreadsheets, Everynote, and accounting software to manage client and field communication. In addition to this, each member of the team for any project kept their own side documents. Then came Co-Construct. Before I dive in, let me first explain the Co-Construct does not end the need for paperwork and organization. It just makes it simple. The learning curve for this software is easy because of the extensive video tutorials provided. All told, it took us about a week to get the system up and running, and here is how it broke down: two days to populate our selection items in the master template, two days to enter the data from the current jobs, and one day to train the management team, review for accuracy, and drink coffee. That's right, all it took was one person, one week, and all of that without disrupting the course of business. Once everyone had their email linked in, we were off to the races. But what does Co-construct really do for us? Co-construct is a premier information and communication organizer. By keeping all the communication separated into the relevant Selections/Building Phases, everyone stays focused and can find the relevant information at the proper time. From the time the prospect is started up, we upload details, bids, pictures, emails, etc. to the appropriate phase. This way, the client can constantly see the progress of the project and the field manager always has access to the same information that we have in the office. No more side documents. No more lost information. What does Co-Construct NOT Do? Co-Construct does not do your work for you. We call those 'Employees'. Co-Construct does not fully integrate with accounting software easily. However, it is my understanding they are currently working on developing export formats for some of the more common systems. This creates a small double entry required to reconcile the state of the budget with our in house accounting. However, from an auditor's point of view, I don't mind this, as it provides an inherent data review point. And, in fact, once exporting things into Excel, it is an academic exercise to check it against accounting. What does Co-construct do for the client? In our case, we are an 'Open Book' company so we find the various sharing features of this software to be indispensable. Clients can see the impact of every choice/request that is made during the course of the project in real time. We find that giving the client the tools to go through and make selections - essentially letting them value engineer their own project - helps them to realize that they are in control of their project. Not only that, they never get that end of project 'Suprise!' when we reconcile the contract. Finally, Co-construct has been the core element for generating, tracking, and processing change orders. With all the specifications and communications on line and permanently displayed we have been able to vastly improve Client satisfaction while increasing revenues. In conclusion, Co-construct helps us: Improve our bidding process Organize Information Communicate clearly with the Client Track the project budget Capture revenues due to project changes Review Source SG Svetlana G. Accountant Construction Used the software for: 6-12 months ### "Builder for future " February 5, 2024 3.0 Pros Customer support was excellent . Navigation through modules . Integration with QBooks. Cons this platform mostly design for residential construction but we are municipal /commercial contractors. Review Source DD Dan D. General Manager Operations Construction Used the software for: 1-2 years ### "Buildertrend functionality and compatibility with Residential Renovation Company" June 13, 2019 4.0 Buildertrend has proven to be exactly what we were looking for to track daily functions such as Daily logs, change orders, purchase orders etc. The real time inputting of mobile devices and the function of the mobile app are very thorough and invaluable. The new internal user permissions are a bit more difficult to individualize. Edits affect all users within each label so the only way is to create a new title to edit a single user. Pros A great construction management tool. Offers flexibility in formatting of different components within the program. Leads are easily tracked with notifications, summary page is very thorough and useful, job info, templates, scheduling, daily logs, To-Do's, Change Orders, time clock c/w geo-fencing, docs & photos, surveys, estimates, bills & PO's, Budget and owner invoices all flow well and again are customizable to fit individual company needs. Owner view is a great option and allows for owner participation and information flow. Cons No tax module is addressed within the system. This adds a lot of steps and confusion to make sure taxes are added independently in QuickBooks Online (QB). It also confuses the customer on their Buildertrend site. We send all invoices out of QB for contract invoices and change order invoices. A big negative. A great management tool but weak on the interface with QB. Reason for choosing Buildertrend Very similar platforms. Without previous experience with a program like this we had to make a choice. We had an introduction online and were offered a concession in price and decided to give it a go. Interestingly enough UDA has tackled the tax issue and got it working from what we understand. We are hoping Buildertrend will do the same. Review Source Response from Buildertrend July 2, 2019 Dan - thank you for your review and feedback! I've passed your feedback along to our Product team. AB Andrew B. sales Construction Used the software for: 2+ years ### "Robust program-needs refined" July 2, 2019 5.0 The schedule keeps jobs on track. The PO process keeps costs in check. The time card keeps man hours job costed. Pros It provides a solution for managing a construction company Cons although the program performs many tasks, and even more than we need, it is glitchy and does not provide a smooth experience. When we click on windows to update budgets for instance, the windows flash and reload and resize multiple times. I have tried different browsers and different devices. This is not a user problem, but a problem with the way the data is served up. To perform some routine tasks, there is too many clicks required to get where you need to go. Too many windows and drilling down to get a number changed etc. Too many places for messages to be hiding. Customers send a message and think we have it, but we have at least three places to check to find the message. Sometimes, messages that come to email cannot be replied to. Very frustrating. BTW: We used Co construct for a while and liked the flow of the program much better. It ran smoother and was much quicker to get what we needed. It kept the spec sheet in front of the customer and kept good organization of communication. We switched to BT because of job costing and the time card feature, which we now understand are available with CC. Another huge grind, the budget sheet does not do a good job of showing the running cost on the job and whether we are over or under our budget (variance). Several reports can be created, but none of them do that. We have to export to excel and manipulate it ourselves. Seems like this should be a basic function. CC does this well also. Just sayin' :) Reason for choosing Buildertrend already mentioned Review Source CS Charielle S. Director of Business Development Design Used the software for: 2+ years ### "Buildertrend is a Game Changer" February 20, 2017 5.0 Our team has been using Buildertrend for just over 2 years now and we would be lost without it. It's a no-brainer! The program has given our team a competitive advantage by providing our customers with their own project website, has improved the efficiency in our processes dramatically and has made project management on site incredibly easy. Even after 2 years, I'm still learning about new features that will help our team. The program's unmatched support team, detailed and highly-developed features and complete integration has helped us increase our volume, revenue and profits... It's completely changed the game for Owen Homes. Pros The included customer service team and support are unmatched. When you're running your business through this program, sometimes you need an immediate answer or need to learn a new feature on the fly and having instant access to those webinars and forums is invaluable. I also love how detailed and thought through each feature is - it's what made the switch from our old process so easy because they literally thought of everything! I could go on forever... the custom fields, different types of users and permissions, project templates, sync to Quickbooks... Buildertrend is doing it and doing it well. Cons Some of the features like selections, financials, and the gantt chart portion of the calendar are definitely more challenging when trying to switch from our current process over to Buildertrend. However, I'm not sure if there is a better way for any of those; I know those will have a learning curve because those are the more difficult parts of the project. It's hard to come up with cons for the program because I feel a lot of my issues could be resolved by learning more about the feature. I guess I'll leave with a suggestion: maybe emailing or notifying users of the next month's available webinars or reminders to use the resources -- I forgot these existed for about a year, I was just watching the videos available. I would like to see more videos uploaded -- long and short on specific features. Review Source DU Diana U. Sales Administrative Assistant Construction Used the software for: 1-2 years ### "It would be a great program if they made a few adjustments" June 20, 2019 3.0 When it works perfectly it has helped our 3 offices in 3 different locations communicate better and know what each other are doing on projects. We have just had to take more longer steps to make sure everyone is getting the correct information and making sure the information was passed onto the next person. Pros It is better than most I have worked with. It is very easy to understand without having to use codes to get into sections. Cons It tends to freeze a lot when I am uploading documents . I have noticed that when I am inputting information it doesn't always save despite hitting the save button numerous times. Thank goodness one of my employers knows this programs faults and doesnt think I am not doing my job correctly. Although it has caused issues with other management wanting to know why certain projects were missing items that I know I completed. Another issue that would make my and many others very frustrated is when we have worked with a client and sold a job then we get another project from the same client on the same property months later we have to create a whole new lead and copy and paste all the information on the old lead and paste it into a new lead in order for us to be able to create a new job. It is very time consuming to do this. It would be great if there was some way we could attach or add another job to the same lead and be able to create another job from the same lead without all the copy and paste steps we have had to do. Also when I am creating a todo on the bottom it asks which salesperson is this job from so I select it. If I do not add the salesman to job assigned to he will not be able to see what is happening with the job. It would be great if I could just hit the button on the bottom where I select the salesman and he automatically will get a notification and access to all information on this job instead of me having to assign it to him and select him on the bottom as well. Review Source JB Jeremy B. owner Construction Used the software for: 2+ years ### "Thoughts on BuilderTrend from a Remodeling company perspective" February 5, 2020 5.0 Solved the time that it took to email out the schedule to all trades and team now it flows alot better and I answer the phone alot less. Since most of the answers trades and the team are looking for are on BT they can find most of what they need there as long as we input the info they have what they need. BuilderTrend gives me more time and freedom to do what owners of a business should be doing. It was one of the best choices I have made to start using it. Pros The scheduling feature is what we use most. Its nice to have all the info to our trades and managers so they are fully aware of the project, can see pictures, and have a full scope of work prior to start date. We use the estimating part of the software as well I do wish the contract section had more detail in it which I think it could if we took some extra time to develop that. Cons Very happy now I can have as many job starts as I would like instead of being limited. Little unhappy that I can have only 3 users and have to pay for more than 3. As the owner who does estimates I want access as a user. I also have a designer who does estimates and she needs access. I also have 2 project managers/carpenters that need access to it as well so I will be looking at having to pay for additional users on top of the price increase I have already incurred but making it unlimited job starts. Haven't fully used BT to its full potential but we will at some point. The software is top notch I don't have really any complaints that I can think of at this time. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Buildertrend Its more intuitive then some of the other programs we were looking at. Review Source AQ Abdallah Q. Senior Project Engineer Civil Engineering Used the software for: 2+ years ### "It helps all parties to the project cooperate transparently." March 6, 2023 5.0 With BuilderTrend, we have powerful tools to ensure budgets are not exceeded, and our ability to keep track of all project submissions and organize their records is improved. Pros I like very much that BuilderTrend makes all operations and procedures of the project clear to all parties, which enables us to implement the work within the specified budgets. It is great that BuilderTrend allows us to organize communication channels with stakeholders so that we can follow up on all project submissions and obtain approvals within the times specified in the contract, and it is good that all submissions can be accessed through records and their status is easily known. With BuilderTrend, we can collaborate with other stakeholders by preparing purchase orders, variation orders, and progress invoices, which shortens a lot of procedures and keeps all project activities on track. Cons I did not find many problems with BuilderTrend, but consideration must be given to training all members to perform the tasks correctly, as the ignorance of one of the members may cause a major defect, and the permissions system must be properly prepared so that only authorized persons have the ability to modify according to their specialization. Review Source Response from Buildertrend March 21, 2023 Hi Abdallah, we really appreciate the kind words. Thanks for sharing your experience with Buildertrend! Dheeraj U. Business Development Manager Staffing and Recruiting Used the software for: 6-12 months ### "A helpful tool for streamlining company processes" January 25, 2023 4.0 CoConstruct is excellent at linking all phases of building, and it assists us in staying on time. We know when a project is lagging behind and may make adjustments as necessary. The estimation tool's usability might be enhanced, therefore larger firms may wish to seek other higher-cost choices that provide greater flexibility. Pros CoConstruct is a fantastic tool. The programme has been meticulously created—the capacity to handle several tasks while organising communications in one location. We can interact with them swiftly and ensure that all materials are available for their review. The mobile app is really useful in ensuring that everything is input back into the system when on-site. Our suppliers and contractual employees are benefiting from the global scheduling, and the assessment and determination reconciliation is a fantastic piece of hardware that the workers utilise. Cons When you post a photo to CoConstruct, please provide a description. I would avoid CoConstruct totally unless you are able to walk away from your project data. Things can get confusing for our transactions depending on where the files from the spec and choices get posted. Review Source JK Jennifer K. Office Manager Construction Used the software for: 2+ years ### "Game changer for our daily operations" June 13, 2019 5.0 Overall we've had a very positive experience and don't foresee us switching anytime soon. Pros Having one place to manage all of our field operations has been a game changer. Especially the iunlimited document & photo storage -allowing us to grant access to all paperwork and details to the field team with just a few clicks. The flexibility of the scheduling platform and ability to connect tasks and create interdependent "living" schedules is great and the ability to have multiple levels of permissions for subs/clients & our team is very comprehensive as well and allows us to customize for the way we use the system. Their customer service is top notch and there is always someone available to chat about an issue and they are on top of any issues with updates and consistently adding valuable features to the platform based on very specific user feedback. Cons I think they need more work on the Lead/sales managing side of the platform -we had been using ACT customer management system and would love to have the ability to also manage all client contacts and leads in Buildertrend but it is not nearly as comprehensive although they did just roll out a reports function that will help I think more option for customization would be helpful. Even if they were able to integrate with ACT or the like. I also wish they integrated with more accounting software as we use Sage and it is not supported. Admittedly it is not as common as quickbooks but the lack of integration creates more work for us on the accounting side of things. Review Source Response from Buildertrend June 27, 2019 Thank you for your kind words and review, Jennifer! We also appreciate your feedback on our integrations and our CRM - I will pass that feedback along to our Product team. Thanks again! RZ Rick Z. Controller Construction Used the software for: 2+ years ### "Feedback on current satisfaction with BT" June 14, 2019 2.0 We are trying to run most of our construction business on BT, and use many parts of it, however the more we use the more we find things that are not very flexible, and of course if I can't resolve an issue when it arises it costs me much more time to deal with it once you folks are back working... Pros It does seem to have considerable functionality... some of which has been very helpful to us Cons Where to start. Response time is slow, even when I am connected to fibre. Some of the functionality is hard to use.. For example we are using the leads features, but it seems like we need many clicks to get a decent summary of a lead.... The window where activity is stored is very small...and does not seem expandable... so we can only see 2 or 3 lines of the data at a time....ie no ability to enlarge the window. Next, I have enrolled in the credit card payments...and was helped initially by a BT specialist....but then was handed off to Wepay. After 2 weeks the account is still not set up. WePay regularly send emails asking me to submit documents I have already submitted.... I do and then the send another email asking for the same documents.... I reply asking to talk to someone...but no one seems interested in talking...only sending confusing emails..... The hours of the help line seem very limited... As I try to grow my business I need to do considerable admin work after a shift has gone home...but so has buildertrend. Folks on the help line do work hard to resolve issues, but are often not available...for example.... the whole support team seems to be required for the same regular internal meetings... In an ideal world the customer would not have to wait so long for help. Review Source OA Obada A. Site Civil Engineer Construction Used the software for: 2+ years ### "A necessary tool to achieve the best follow-up of work programs and accurately document all project " January 24, 2022 5.0 Buildertrend has worked to keep the work schedule always updated, as well as facilitated access to documents and other related items related to any task or activity, and provided us with many reports and summaries that show the progress of the project, as well as explain and show us many facts about a specific topic or about the project As a whole. Pros Buildertrend simplifies the way to access project information data or the projects you're working on so you can view it, share it with colleagues, update it and save it, using your PC or mobile app. It has increased the organizational capabilities of the institution and enabled us to work on more than one job at the same time. Cons I did not find any technical problems during use, and all the information I needed was easily obtained, and they have an excellent and quick response support team that answers your inquiries politely and helps you solve your problem within a short time. Review Source Response from Buildertrend April 4, 2022 Thank you for this review, Obada! We greatly appreciate it. Katie K. Partner Construction Used the software for: 2+ years ### "Buildertrend Helped Our Business Scale" April 2, 2024 5.0 Pros Our team uses the scheduling tool and invitation to invite subcontractors to participate most often, allowing transparency in each project. Our showrooms are getting on board as well, it cuts down communication and adds eyes onto the project timeline for added accountability. Cons We don't have any complaints, the software exceeds the capabilities we need, leaving us with continued learning opportunities. More frequent scheduled training would be a bonus for those who have busy schedules, and the technology moves fast! However, we feel good the this software continues to innovate and listens to what its users need. Review Source JW James W. Owner Commercial Real Estate Used the software for: 6-12 months ### "I am a horrified customer forced to use this product to refit condos destroyed by Hurricane Harvey." December 5, 2018 3.0 It looks like a well thought out package. It would be so much better if users could change selections. Road Runner said it is not possible, because the construction company needs to protect itself, in case a user changes an item after construction starts. Hogwash! Use a time stamp. Take a snapshot! Freeze the app at construction start date. There are many ways to skin that cat. Pros Pictures, prices, all available in one spot. I love the fact that I can view by location, or category. But it is impractical to use because there is so much dead space between items. It is great being able to tally up costs as you pick items. unfortunately the costs show up in the wrong fields. See the cons section for more. I really love the pictures and the details. the fact that I can see multiple images , in different rooms of the floor that I picked, for example. Very intuitive. Cons Summary Price information is all wrong. My total price and remaining balance are the same! How can that be? As I pick additional items the dollar figure under selections made goes down. How can that be? I have no idea what my condo rebuild will cost me. It takes 500 click for me to pick flooring for 1 condo. I should be able to say "I want Tile- Wood Plank- 6"x 24" Lumber Gray tiles throughout". It takes hours for me to record what should take 1 minute! Each section is organized difrently. in the 1st section (enterance) my tile is 1st on the grid. Then on the second(Kitchen) it is last! This makes it so hard to search. If I look at a category view, there are page, after page of blank space between items, making it impossible to use. I have to go through 10 pages to move between flooring selections in this view making it useless. The same hold true for the location view. I suspect this is a function of the data loader, but the company and project managers always say "that is the way BY works" When I complain to Road runner restoration they say they can do nothing about it. They state they cant modify the software! The user has no capability to undo selections! So if we make a mistake we need to wait a month for the construction company to make changes. Items . If I logon to two units in the same webbrowser, one overwrites the other! Aaaah! Review Source Response from Buildertrend January 11, 2019 James, we are really sorry to hear about your negative experience. We strive to make sure all parties that are using our platform are getting the information they need. Buildertrend can be customized to fit many needs from many different types of companies. We will reach out to the Buildertrend account owner to make sure they are aware of all permission settings. Thank you again for your feedback. JS Jamil S. President Construction Used the software for: 2+ years ### "Good PM Software if you think outside the box" June 13, 2019 4.0 Overall I am happy with our investment into Buildertrend, but we have also put a lot of work to get it working for what we need. It can be very time consuming to solve how you operate in Buildertrend unless you use it at a very basic level. They really need to walk you through how to set up and use Buildertrend as a new user and how to more fully customize it for your company needs. I have not been very pleased with how slow and unresponsive they have been in implementing changes. They need to take customer feedback more seriously and utilize their customers who are heavy users to help show them how to improve the software. Pros I really like that there is unlimited storage and that since it is cloud-based, everyone sees the same data as soon as it is entered. There are also ways to customize the software in several areas, especially To-Do's. Permissions are very granular which can be good, although it can be complex as well. Cons Understanding how all areas of the software interact is complex, you can't customize fields in Events/Schedule, most of all I dislike the search and filter settings. They are very poor and make it hard to deal with large data sets. Their filters are missing exact matches between items in the same category. There are a handful of other little complaints, but they really need to add custom fields to Events and then update their filter settings to allow exact matches only and also use standard search engine criteria in the text fields. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[PlanSwift](https://www.capterra.com/p/70808/PlanSwift/)[Autodesk Forma](https://www.capterra.com/p/218046/Autodesk-Construction-Cloud/) Reason for choosing Buildertrend The overall value of the software and the variety of features. Review Source PZ Peggy Z. Used the software for: ### "" March 12, 2013 5.0 We are a custom home builder in Western Colorado that has continued to grow each year, making it imperative for all of our team members to be on the same page. Prior to Co-construct, the client or subcontractor would call/text/email our superintendent. The superintendent would take care of the problem and possibly forget to pass the information along, resulting in an invoice that was over my original estimate. I would then call the superintendent (or subcontractor/vendor) to get clarification, and spend a lot of time double checking something that was just not passed along. Sometimes the superintendent or subcontractor/vendor could find the old text/email to refresh their memory, but sometimes they couldn't. This would possibly result in calling the client to refresh our memories as to what their selection choice would be. What a huge waste of time for each of us. When we came across Co-construct at the International Builder Show a couple of years ago, we met with Donny Wyatt, who was very informative and patient. He had me sold on the software before I even walked away from the booth. It did take me some time to convince everyone on our team that this would improve our communication and organization skills, and not just add time-consuming data entry and still not make us more organized. As some months went by, I watched the online informational videos and talked to my husband {the builder}, our superintendent, our subcontractors, and our vendors. I explained to them that after just a few days of data entry done initially 100% by me, they could all see the specifications for this or that, and there would be no misunderstandings whether the customer wanted this item currently or if they had changed their mind. Not one of them could tell me anything that seemed negative about this. However, some suggested it might be difficult to use. We have been using Co-construct for about a year now. Implementation was so easy, after a couple of silly questions on my part for over thinking it, and we have built several templates that we use regularly. All of our subcontractors and vendors and team members are so happy to have quick access to schedule information, specification sheets, and customer approval information. There is no longer a communication delay if someone forgets to pass on information, resulting in more delays or extensive research through old paper files. We are all updated and on the same page in real time. My customers are very pleased with Co-construct. It makes it simpler for them to communicate specific questions, share drawings, or to simply view their selection items at their pace in the comfort of their own home, car, or even three thousand miles away on the beach. We all watched the training videos and were using the system within days of buying it. It has been simple to use for all of us, including the persons who are not terribly computer proficient. When we have had any questions, the customer service has been fabulous and they ALWAYS get back to us quickly and professionally no matter how small the question. Co-construct has simplified our communication and interactions and saves us a lot of time that could be used getting more jobs or relaxing with our family. It has allowed us to take on more jobs simply by being more efficient with our time. Our clients love it and it makes us look and feel more organized in a more simplified manner. Review Source CH Christopher H. Architectural Drafter Architecture & Planning Used the software for: 1-2 years ### "Great versatility for GC and also useful for an architectural drafter" June 13, 2019 5.0 We are able to keep track of more jobs easier with Buildertrend. Our production volume was at our limit before searching for online databases and project management software; with Buildertrend we have been able to make our business work significantly more smoothly, and we have information at our fingertips which in the past was like finding a needle in a haystack. Pros Buildertrend is a wonderful way to keep track of what is going on. This includes scheduling; creating, recording and sending documentation; organizing projects neatly; and staying aware of finances. It also has a very helpful Leads section, which helps me keep track of prospects from the earliest stage of when I become aware of them. In a word, I would say I appreciate most the organization which Buildertrend offers. Cons To be succinct, the user interface (UI) is decent but could use some improvement. The Files section in particular could use some work. I would like it to be versatile and able to navigate easily. An example of improved versatility is being able to access information in a simpler and faster way, such as Windows Explorer offers in how I see and can analyze various folders and files. An example of easy navigation is being able to tile multiple view windows so I can compare file locations across multiple Jobs to keep similar file types in the same locations, and so I could ensure my folders all have identical names across multiple Jobs Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Reason for choosing Buildertrend It best fit the size of our business as well as offered the precise functions and volume we needed. Review Source Response from Buildertrend July 2, 2019 Christopher, thank you for taking the time to give us your honest feedback and review! I have passed your suggestions along to our Product team. 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