COINS Ratings

Overall
3.5/5
Ease of Use
2.5/5
Customer Service
3/5

About COINS

Construction and financial accounting, managing construction projects, supporting your service and sales operations. Learn more about COINS

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Showing 8 of 8 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Construction, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 24, 2019

“Relevant and powerful ERP system”

OverallMy employer needed to replace the old DOS system and COINS was perfect. Accounting, CRM, job costing, payroll compliance, project management. COINS is highly customizable and perfect fit for the company.
ProsReporting (especially ability to schedule reports), integrated with CRM and had the ability to upgrade to customize our subcontracts and purchase orders.
ConsTook a year or so to feel at ease using. Steep learning curve.
Reviewer Source 
Source: Capterra
April 24, 2019
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Ben N.
Junior Developer
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 11, 2019

“Could be a great tool, if it was easier to administrate and gain support”

OverallA mixed bag really. I would recommend it but you really need to know your tech to be able to support it
ProsThe user interface has been updated a lot in recent years and it's taken the system from looking quite behind the times to up to date. The tabs were useful too
ConsThe administration was difficult. The system runs on a progress database which is not easy to use, especially when most modern systems run on either an oracle or SQL database. It also makes writing queries for reports difficult. The support for COINS has been poor. I would often go a couple of days before getting a response.
Reviewer Source 
Source: Capterra
June 11, 2019
Damian J.
it consultant
Government Administration, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
February 1, 2019

“Clunky, overpriced and poor support”

OverallTraining staff seem to be evasive when questioned about features that have issues, project delivery manager is not brilliant, no attention to detail and frequently had to be corrected on the status of the rollout, Buyer beware
ProsThe finance team say its a good fit for the business, well featured, very bad ux though , interface too busy and very clunky
ConsSales guys need to be reigned in, practically missold us the product. the support is poor and they seem more interested in buck-passing than providing solutions, Cloud service only available 18 hours a day !!!!!! Contracts incomplete and missing key data They cant perform online live backups not truly 100% cloud as on-prem infrastructure needs to be maintained for scanning to the cloud!
Reviewer Source 
Source: SoftwareAdvice
February 1, 2019
Kyle K.
Director of Applications
Construction, 1001-5000 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
December 22, 2017

“COINS is inclusive but is in a niche”

OverallOverall, it is a good product but must need to be comfortable with what you are getting along with being satisfied with the price. Each can get out of control and must essentially stay with what is out of the box.
ProsCOINS has all of the features covered in the construction market and will easily work with your operation. It is solid and scalable with a huge customer following.
ConsDon't try to integrate anything or customize it much. Integration will be completely custom and even still will have a challenging time maintaining it. To customize, must have COINS involved to make it happen and their ongoing help to maintain it. Make sure to have a good relationship and documentation so that each of those burdens are smoother.
Reviewer Source 
Source: SoftwareAdvice
December 22, 2017
Bill C.
Systems Analyst
Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Source: Capterra
July 19, 2017

“Single focus software that completes its tasks as designed”

ProsHas the functionality for reporting and data storage that works well in a business and construction based environment. Nice design with good accessibility. Unix based softwares are fast and reliable.
ConsCan be difficult to understand and the documentation isn't the most well detailed for the type of software. Support can be lacking in certain areas.
Source: Capterra
July 19, 2017
Victoria C.
PMO Coordinator
Construction, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
4/10
Source: Capterra
February 1, 2017

“Mind blowing software”

OverallI use this on a regular basis to raise requisitions, GRN and check the ledger. It is not the most easy piece of software to use. You can easily get lost in the menus and forget which buttons to press
ProsA lot of mouse work isnt required
ConsNot the easiest software to use. Not very intuitive and very confusing at times
Source: Capterra
February 1, 2017
Brynne D.
APM
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
January 20, 2017

“COINS”

OverallWorking for a general contractor in construction, I find COINS to be a very useful tool. It is great for record keeping as well as creating custom reports - all of which are very important for project managing. The software is rather user-friendly, as long as you put in an effort to learn how to properly use it. This can be done easily via tutorials provided. The customer service is also great and I found they are eager to help when needed. COINS best use in my opinion is that it helps with managing all costs associated with the project. It gives you a good analysis of expenses, budgets, projections, etc. all of which help project managers be more efficient.
ProsCost Management.
ConsSometimes COINS can be a bit slow.
Source: SoftwareAdvice
January 20, 2017
Ben C.
Project Manager
Construction, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Features
4/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: SoftwareAdvice
January 15, 2018

“Clunky and old”

ProsThis program does allow you to gather a lot of information, and view it. I also really like how you can export pretty much anything to Excel. It makes viewing the data much easier, and you can sort it as you need.
ConsIt is a very clunky, and very outdated design. It is not very intuitive. You need a training calls, or three, to really get a handle on how it works. IF they updated the user interface, it would really help. It can take a long time to learn all the quirks to this program.
Reviewer Source 
Source: SoftwareAdvice
January 15, 2018