ProcessData

HospitalPORTAL

4.5 / 5 7 reviews

Who Uses This Software?

Healthcare Organizations - Hospitals, Clinics, ASCs, Long-Term Healthcare or any organization looking to manage their internal communications and policy management in one system.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ProcessData
  • www.hospitalportal.net
  • Founded 1998
  • United States

About HospitalPORTAL

Enables hospitals and other healthcare organizations to build Intranet sites for electronic sharing and publishing of information. System contains a built-in policy management system for automating the revision, approval, and review process.


HospitalPORTAL Features

  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control

HospitalPORTAL Reviews Recently Reviewed!

Overall, we really love our new intranet! It is easy to use and navigate.

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like that editing and updating pages is easy. We have so many different departments that each have unique needs -- and having each of those departments trained to update their own sections of our intranet is a major component of why we chose HospitalPortal. Everyone has ownership in keeping things current, and no one person has to be the "keeper" of the intranet.

The other thing that I really like is how responsive the support folks are! Anytime I have a question or issue -- they have been incredibly helpful and follow up quickly.

Cons: There are a few kinks that can be frustrating (editing text colors & sizes seems to hiccup a lot), and there are some functions that I would like to be added. The on-call schedule took a while for folks to catch onto, and it is generally great, but can be confusing to work with on last-minute changes.

Overall: Increased internal communication
Easy access to frequently used documents
Streamlined process for policies & procedures
Combined all of our contracts into one location
Employee engagement through forums & event postings

Vendor Response

by ProcessData on October 30, 2017

Hi Ann - Thank you for your kind review and for the helpful feedback. We're so happy the system has been easy to use and well received by your staff. Our support team enjoys serving you so please keep reaching to us when needed. Thank you again, and if we can make your experience any better, please don't hesitate to ask.

This has made managing our policies and forms so much easier

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use of this program. It has all of our policies organized in such a way that is extremely efficient for our facility.

Cons: One thing I could recommend for this software would be when I run my policy reports. I either have to choose the entire database of documents and sort through the ones I don't need or download each department's report separately. It would be helpful to be able to choose multiple policy folders to run in one report.

Overall: Policy Manager, Schedule Manager, Department Pages, Forms Manager

Vendor Response

by ProcessData on June 14, 2017

Dear Kristen, thank you for providing such a kind review. We are so happy to hear that the solution has benefitted you and your organization in such a positive way. We are happy that you shared your concerns about the policy reporting. We do have a way to do what you are suggesting, but it isn't a feature that gets utilized as often as the main reports the system contains. I would be happy to put someone in touch with you to show you how to do this. If we can be of help to you, please don't hesitate to contact us. As always, we are open to any feedback and feature requests if you have any other requirements that you would like to see within the solution.

Innovative intranet solution that meets small hospital business needs

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The HospitalPortal.net intranet product provides many features and functionality in an easy-to-use platform. HospitalPortal.net is continuously developing new features and enhancing existing ones. The features and functionality are delivered as components that can be creatively repurposed and combined to achieve a variety of business goals. HCHC has also worked with HospitalPortal.net on several custom projects that have proved to be very successful for the organization.

HCHC has had an excellent vendor partnership with HospitalPortal.net for many years. During that time, the HCHC intranet has received national and international recognition. The HospitalPortal.net intranet product allows HCHC to deliver innovative business tools that improve processes, quality, and patient safety to our entire organization and serves as a main communication hub for HCHC associates.

Vendor Response

by ProcessData on April 26, 2017

Thank you for this kind review Stacy! You have been such an amazing client and so instrumental in the many feature updates and enhancements we've made throughout the years. We are so grateful for the opportunity to support you and your team. We're happy to hear about your successes with automating many vital processes with our application. We hope to continue to exceed your expectations and deliver innovation and a high-level of customer satisfaction for years to come.

Hospital Portal Questionnaire

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very capable of showing what you want it to do.

Cons: Would like more flexibility with what the user sees, especially in home page design.

Overall: In general, I find the software easy to use once you've had some experience becoming familiar with the design.

Vendor Response

by ProcessData on April 26, 2017

Hi James! Thank you for submitting your review and for sharing the helpful insight about the ease of use of the system and the flexibility needed for the home page design. We have a great deal of new functionality coming with our new release and I am hopeful the new features can address your concerns. As always, please don't hesitate to contact us with feature enhancement requests. The improvements to the system are greatly driven by the needs of our customers. I will have Jason reach out to discuss the home page needs further. Thank you so much!

Great product for internal communication!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: HTML editor (like Word) is some times buggy with font types and sizes.

Overall: The first steps were somewhat daunting. Figuring out who will do what and who is going to take care of the upkeep. Once all of that was figured out though it was pretty easy to get things created and keep the intranet maintained. It's outstanding that Hospital Portal keeps developing new features to improve the quality of life for their portal and they are usually innovative with their features. Few tweaks here and there but nothing substantial. Overall I'm happy with the product we received and they are very good at communication with their customers.

Recommendations to other buyers: The users' creativity is really the only limitation. Many of the components can be used for other applications than just what they were developed for.

Vendor Response

by ProcessData on April 21, 2017

Thank you for the review Aaron! We are happy to hear that the product has had such a positive experience at your organization. Thank you for noticing the many improvements and enhancements we continue to make. We are so lucky to have such a great relationship with our clients so we can learn from them to build new functionality. We truly believe the strength of our products is due to this information exchange. If we can be of any assistance to helping you to gain more value from our products, please let us know.

A great company and product!

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, very flexible. Outstanding customer service

Cons: Nothing

Overall: HospitalPortal. Net is an outstanding company to work with! We did not have any concerns throughout the implementation process. Everything went so smooth. I would highly recommend HospitalPortal.net to anyone that is looking for a high quality and easy to use Intranet system!

Vendor Response

by ProcessData on April 18, 2017

Thank you so much for leaving such a kind review. Your sentiments have really put some smiles on a lot of faces over here. It is great to know that you had a smooth implementation with our team and product; we pride ourselves on providing a great deal of guidance throughout the process so this is especially helpful to hear. Be sure to let us know if there is anything we can do to make your product or your experience better. We hope you can try one of our newer services like disaster recovery, content management, or a creative design refresh as we value your feedback and could benefit from knowing how we match up there. Thank you again, and we look forward to continue to support you.

Needed a Refresh

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate and full of features

Cons: Sometimes, all of the features makes it hard to determine the best tool to use in the software

Overall: We had have the Intranet product in place for about 5 years. It was working good. We opened a new facility and shortly after refreshed the product and gave it a new look and feel. Scot and the developers were right on top of what we needed and offered many suggestion to make the look and feel of the site easy to navigate. It was a great experience and a very economical investment. Support is great and there is information and educational articles sent from the company on a regular basis.

Recommendations to other buyers: Very easy to install and get up and running.

Vendor Response

by ProcessData on April 18, 2017

Thank you so much for your kind comments Mark. We are so happy to hear that you had such a positive and rewarding experience with our team. We're lucky to have found so many amazing performers who are also fun to be around. Thank you for the feedback on the ease of use of the system and the note about some of the challenges from our expansive features library. We realize that with such a robust system, determining feature use can sometimes be challenging. We would be happy to show you some simple ways to use a core set of features to achieve your daily routines. Thank you again for your sincerity and we look forward to a continued relationship for years to come.