--- title: "Planon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Planon the right Facility Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70410/Planon/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Planon 4.4 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Planon Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-10 of 10 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Database Co-Ordinator Used the software for: 3-5 years ### "PLANON LIVE - a decade journey" June 25, 2021 4.0 Overall it is has been a long journey with difficulties on both sides; in terms of structure within our organisation and acceptance of the product. On Planon's side lack of resources in the past have hindered some delivery but that now seems to be a thing of the past. The Cloud solution seems to work extremely well and we are pleased we were 'encouraged' to move over to it Pros PLANON LIVE I visualise as a centipede of available tools/solutions. You cut out and use the bits you need to build your own 'insect.' So it is infinitely configurable to your needs, and therefore it can serve a lot of different industries. IN adopted correctly and fully it will be a powerful tool for our organisation as it evolves. Cons That configuration can also be a con to the software. You need to improve your processes to match or allow the configuration to be correct. But sometimes there are TOO many options to choose from. You have to be willing to invest time and money to get it right Reasons for choosing Planon Not part of the process but understand it was the best fit to our needs at the time Review Source Senior Systems Administrator Used the software for: 3-5 years ### "IIT Facilities Review of Planon" August 17, 2021 5.0 Very satisfied with the product as are most of our staff, employees and customers. Pros The product interface is easy to use and all the modules are consistent and integrate well. The ability to configure many different features for your Institution (versus having to do expensive customizations) is important. We also like the ease of creating reports and dashboards for different uses, employees and departments. Great software for a System Admin who wants to control and customize their software without having to rely on the vendor. This helps control costs. Cons The "out of the box" Accelerator product did not fit all aspects of our Institution when we went live. However, Planon responded well by improving this and creating a Higher Education version and a HE specific section for their business. Switched from We switched to provide a better experience to our staff, faculty and students. This has worked out well. Reasons for choosing Planon Planon provided the best solution, with the most modules/features, at the best cost. Review Source Manufacturing engineer Used the software for: 1-3 years ### "good software for facilities requests" December 1, 2024 5.0 Pros its good for submitting requests and keeping track all facilities work in one place Cons nothing comes to mind, pretty solid software Review Source Director EMEA Partner Enablement Director EMEA Partner Enablement Used the software for: 3-5 years ### "Full comprehensive FM tool " June 18, 2021 4.0 Experienced teams, great support teams Pros It covers almost all FM aspects that you can want in 1 tool Cons Development of NEW features can be expensive and time consuming and this could be improved. Reasons for choosing Planon Tool was in place just needed to be upgraded, extended to more locations and get more functionalities Review Source Marketing Specialist Used the software for: 3-5 years ### "A complete platform for FM" March 7, 2022 5.0 Pros It offers comprehensive support and streamlines the processes of everything related to FM and building management activities. Plus, the quick and easy implementation and ease of use make the whole experience a pleasure. Moreover, it perfectly integrates with multiple systems (f.e. SAP) and with any IoT device/sensor in place. Cons At first you can get lost in the use of the platform because it has many different features, but thanks to the support of a consultant we managed to master the system. Review Source Leitung Facility Management Used the software for: 3-5 years ### "Benutzeroberfläche ist einfach aufgebaut" October 20, 2021 5.0 Planon deckt alle Funktionen ab, die für das Betreiben von Immobilien notwendig sind. Pros Die Benutzeroberfläche und der modulare Aufbau Cons Ich sehe es eher als Vorteil: Das System ist so aufgebaut, dass die eingegebenen Daten aufeinander aufbauen. Dies war bei der Implementierung zunächst schwer zu verstehen "warum muss ich denn diese daten füllen" Der Consultant hat hierzu gut beraten und mittlerweile verstehe ich auch, warum wir die Anfangs nicht notwendigen Daten gepflegt haben. Reasons for choosing Planon Die Benutzerfreundlichkeit und aufgrund der Datenbank Review Source projectleider Used the software for: 3-5 years ### "breng je processen eerst in kaart en definieer een waterdicht PvE" July 8, 2021 5.0 Al ons vastgoed is nu duidelijk in beeld. Het planmatig onderhoud en het storingsonderhoud verloopt volledig via Planon. Pros Planon kan veel, heel veel. Dat maakt het krachtig. Cons Voor het implementeren/configureren is expertise en dus de hulp van een Planon consultant onontbeerlijk. Dat maakt het kostbaar(der). Reasons for choosing Planon betere aanbieding, minder maatwerk nodig en meer vertrouwen in Planon Review Source applicatiebeheerder Used the software for: 3-5 years ### "Flexibel te configureren" June 30, 2021 4.0 Meldingen en orders maken en afhandelen, reserveringen, personenbeheer ( koppeling naar externe pakketten: toegangsbeheer e.d.), bezoekers, contractbeheer Pros Binnen de standaard mogelijkheden kun je behoorlijk aan de wensen van de organisatie voldoen. Planon selfservice is voor eindgebruikers gebruikersvriendelijk Cons De gebruikersvriendelijkheid voor client gebruikers zou nog wat beter kunnen. Reasons for choosing Planon NVT Review Source Informatiemanagement Used the software for: 3-5 years ### "Review Planon" July 14, 2021 4.0 Pros Planon is makkelijk is gebruik en er zijn veel toepassingen mogelijk. Samen met Planon draaien we dan ook vaak implementatieprojecten om processen in Planon te borgen. Cons Om processen goed te kunnen implementeren is er vaak maatwerk nodig en die zijn best kostbaar. De app loopt nog wat achter in zijn ontwikkeling. Review Source teamcoordinator Used the software for: 3-5 years ### "Plussen en minnen" July 2, 2021 3.0 Pros \- De meeste facilitaire en vastgoedprocessen worden goed ondersteund door Planon. Cons \- Planon logica, inrichting/bouw is niet altijd logisch. - Klantwensen proces kan beter, transparanter, sneller. - Doorontwikkeling, meegaan met snelle markt kan mi beter. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.