--- title: "Home Inspector Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Home Inspector Pro the right Home Inspection solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70519/Home-Inspector-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Home Inspector Pro 4.5 (134) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Home Inspector Pro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews SG Stephen G PresisentReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to use tablets and merge reports doing team inspections and each upgrade was better and better. And his tech staff have always been quick to help when we needed guidance with any issue.“ November 26, 2025 SS Steve S OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “There are a lot of features that are not necessarily organized like Adobe, Office or other software therefore can make it a challenge when faced with an conflicting issue that has to do with the template overall layout, colors, borders or a specific font. “ December 29, 2025 JB Judson B Residential inspectorsReal Estate, Self-employedUsed the software for: More than 2 years. “Auto save and manually saved items are never lost, customer service excelent, when you call or chat with support team they will fix any problem the first time.“ December 8, 2025 SB Scott B Vice PresidentReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It is not as intuitive as some options so the reports have redundant steps that are required making the reporting more time consuming.“ December 9, 2025 ME Miguel E InspectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “From detailed reports to streamlined inspections, the system ensures that every aspect of my work is organized and efficient.“ December 1, 2025 JN Joe N Owner and CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It is also difficult to add narratives, share templates, and the training still seems to be a little off for a multi-inspector firm like mine.“ December 1, 2025 ME Miguel E InspectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I also appreciate the ability to manage work orders directly within the platform, which saves time and reduces errors.“ December 1, 2025 MZ Mickey Z OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “Cannot edit arrows / circles on photos after you save. If you want to erase an arrow you cannot.“ November 27, 2025 ## Showing most helpful reviews Showing 1-25 of 134 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Inspector Used the software for: 3-5 years ### "Programmers Need To Spend Time In The Field " February 5, 2026 4.0 Overall, HIP is a great software program, especially for the money, when it works right and as long as you don't need phone support on the weekends. Pros HIP produced really professional and easy to read reports. The software is user friendly overall and is a good value for the money. Cons The programmers obviously have never been inspectors out in the field, which led to a myriad of wide ranging issues. Instead of focusing on marketing bells and whistles, there should be more focus on user-related issues like, but not limited to: - Not being able to move photos around within the 4 panel Photos Section - Photo runaway when trying to rearranging photos in the damage panel, which is especially annoying. - The discontinuation and lack of phone support on the weekends is maddening. We don't have time to spend an hour in a chat frame typing and copying and pasting trying explaining an issue that could be addressed and rectified in a five minute or less phone call. - The overall lack of response to trouble tickets on the part of the programmers is a major issue. I had six open tickets still out there when I retired in November, some of which were over a year old. There is no excuse for that. - The importance of having the programmers actually ascend from Mt. Olympus and spend time in the field with inspectors utilizing the software that they design cannot be overemphasized. Alternatives considered [OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reasons for choosing Home Inspector Pro I was contemplating retirement ultimately chose to retire instead of switching software. Review Source Response from Porch Group February 26, 2026 Hi Robert, Thank you for the honest review! We're happy to hear that you're enjoying the value of the software. We'll be sure to get your system performance issue and our support in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 3-5 years ### "Owner / Chief Inspector" January 2, 2026 5.0 The best quality is the dependability. I can't think of one day where there was some nationwide issue with accessing your cloud stored info or logging into their website. Yes, there were some user error furstrations, but quickly realiazed the issue was with me and not with the company. I use the office suite as well and can atest to it having the same dependability. Pros As an inspector, coonsistency of the platform being used in the field is paramont. If I can't properly document conditions onsite due to a software issue then my workload doubles, reuiqring me to take notes and extra photos so I can recall everything when I get back to my office to write up the actual report. They also have not sent out any updates that end up causing computers to freeze up. Lastly, this platform is used more than any other software amoungst inspectors in my area so it makes it easy to share templates or comments that your inspector buddy has. Cons There are a lot of features that are not necessarily organized like Adobe, Office or other software therefore can make it a challenge when faced with an conflicting issue that has to do with the template overall layout, colors, borders or a specific font. The other issue I feel is the user interface when it comes to the cover page designer is very poor and frustrating at times. I've wasted hours messing with the cover page designer and trying to get fonts changed that either revert back or don't translate to the report even though the screen looks perfect. At minimum mach report requires manipulation of the photo to have it align propoerly. It would be nice to use a similar user interface to other design software on the market everyone else knows very well. Plus an override feature so you can manipulate any of the pages text, images, layout, borders, etc. Almost like you open the cover page designer and it is like opening your entier report in Microsoft Word or Adobe. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reasons for choosing Home Inspector Pro Mainly because of the amount of inspectors using the platform. When starting out I didn't want to be the odd man out using some proprietary software no one else around me was using. Now tons of people use Spectora and it realloy does make some beautiful HTML reports. Review Source Response from Porch Group January 5, 2026 Hi Steve, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your user experience in regards to the reporting in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team President Used the software for: 3-5 years ### "BEST TOOL ON MY TEAM!!! " December 15, 2025 5.0 The support team is knowledgeable and helpful when you need them. They always answer my questions and respond quickly. Pros Easy to understand and use. Helpful pre written comments to choose from. Always helpful staff to aid me with any questions!!! Cons The initial start up takes 20-30 seconds before I can begin using it. Some features are not necessary for my usage. Review Source Response from Porch Group December 15, 2025 Hi Jay, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your initial user experience in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home Inspector Used the software for: 3-5 years ### "Essential for Home Inspectors" December 12, 2025 5.0 Overall a must have for any professional home inspectors if you want quality report and the ability to add your own flair with pictures and videos. Pros Ease of use for new and experienced home inspectors, excellent report generating features, available support almost 24/7 when needed Cons I have had sometimes trouble with downloading a reports or timed out session and have had to start the process over Review Source Response from Porch Group December 12, 2025 Hi Keri, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your user experience in regards to the reporting in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 1-3 years ### "Great customer service, buggy as hell" December 10, 2025 2.0 Overall the experience was disappointing. I signed up looking for a one-stop-shop for reporting, document handling, emails, payments, and it was buggy in all of those aspects. It's a real pain to switch platforms and Spectora is buggy as well, but much less so. Not happy with Spec, but I'm not throwing my phone in frustration like I had been with HIP. Pros The customer service was top notch. Any question I had those folks were there to answer day or night, even on weekends. Can't say the same about Spectora. Cons Gosh where to start. It was riddled with bugs. So much so that I had to switch as it was just adding more stress than it was worth. Granted this was about three years ago so I would expect some of them will have been worked through, but it was costing money and patience. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reasons for choosing Home Inspector Pro Cheaper. I later regretted my decision. ... Review Source Response from Porch Group December 10, 2025 Hi Casey, Thank you for the honest review! We're happy to hear that you're enjoying the software's support. We'll be sure to get your user experience regarding the amount of bugs in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home Inspector Used the software for: 3-5 years ### "Disappointed " December 10, 2025 4.0 With the exception of the nice looking report, my overall experience using HIP has been frustrating. The tabs are clunky and repetitive making the files extremely large. If I update one comment, it would be super helpful if all instances of that comment updated at the same time. The camera compatibility issue is the most frustrating, though. Pros The finished report looks really nice and lists the important findings first instead of reading through the entire document making notes along the way. Cons The app camera and my iPhone don’t work well together. Focusing is a big challenge and the photos never look sharp. Review Source Response from Porch Group December 10, 2025 Hi Rhonda, Thank you for the honest review! We're happy to hear that you're enjoying the look of your reports. We'll be sure to get your camera experience and comment review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Vice President Used the software for: 3-5 years ### "Pro's and Cons of HIP from a multi-inspector business" December 10, 2025 4.0 I'm still an active HIP user and hoping to refine and streamline the software to make my job faster. My team of inspectors are very motivated to create streamline ways to complete inspections in the field. Pros For the cost the software does all that we need. I like that we can use multiple inspectors to complete larger projects, I like that the software works with both Mac and PC users. I like that the software has added templates for our states insurance report requirements. Cons It is not as intuitive as some options so the reports have redundant steps that are required making the reporting more time consuming. Also we are finding that the completion of reports must be done from the desktop so we cannot finish report in the field. Alternatives considered [Inspection Support Network](https://www.capterra.com/p/144012/Inspection-Support-Network/)[Spectora](https://www.capterra.com/p/157144/Spectora/)[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reasons for choosing Home Inspector Pro Cost for service across the company and the ability to work on all providers. We also spent a lot of time developing our template in this software and have been trying to keep this moving forward. Review Source Response from Porch Group December 10, 2025 Hi Scott, Thank you for the honest review! We're happy to hear that you're enjoying the functionality of the software. We'll be sure to get your user experience reviewf for completing reports in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Inspector Used the software for: 3-5 years ### "Glitchiness " December 10, 2025 3.0 Thinking about moving on after many years, it's gotten that bad. Pros It makes clean looking reports. Cons How glitchy it is, and how updates to respond to glitches take forever, or simply don't happen. Switched from [3D Inspection System](https://www.capterra.com/p/145702/3D-Inspection-System/) Better Reports.xxxxxxxxxxxxxxxxxxxxxxxxx Review Source Response from Porch Group December 10, 2025 Hi John, Thank you for the honest review! We're happy to hear that you're enjoying the look of your reports. We'll be sure to get your user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Residential inspectors Used the software for: 3-5 years ### "Keeping it simple" December 9, 2025 5.0 Auto save and manually saved items are never lost, customer service excelent, when you call or chat with support team they will fix any problem the first time. Pros From the beginning , I would say having the ahit template already in the hip software made the transition easy. Then learning how to build your own template was not hard at all.And I get to work on it on a regular basis. Once I got the\\nStationary and the custom cover page completed.My reports turn out so pretty and informative and mainly simple to read my clients.Love it. Value is awesome.I actually own my template, which is on my desktop.My laptop and for the mobile app and using hip office light is only a dollar a day. The inspectors now are so fast. Because now I can navigate on a small 5 inch tablet on the job site and go in and out of several different sections of the inspection report, standing in one place, catching exterior plumbing roofing issues back-and-forth very quick on the fly.. the reporting software, when it goes out to the client and the agent that's very simple\\nEasy to use program agents and clients love it . One thing recently I've seen is that people will look on their report, and they will view it on their phone, and they just don't get the full story. And in those situations, you almost have to have everything in the summary page, you can't leave it in the body, cause they'll never find it. If you have 400 pictures, you have to scroll through the Report on the phone one pick is just too slow.Nothing we can do about it.It's a phone they need to go to their computer or their laptop.\\nAnd that's true with any inspection template, hip inspection software and hip office is making my day ghost smooth.And now i've added my hip scheduling app to my spectoral website that is huge. Next thing is , get the elf site and google reviews on my website live.., The support staff is always quick to answer the phone 6 days a week. For me, on the East Coast, I can contact support between 8 AM and 10 PM Eastern standard time and actually talk to a real support person that can actually take over my screen. Cons Everything's fine. There is nothing that I like. Least, if you don't purchase this software and get the custom page and learn to use the hip office, you will never notice the full\\n Experience of how this program helps you. Review Source Response from Porch Group December 9, 2025 Hi Judson, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 1-3 years ### "HIP positive" December 8, 2025 5.0 My overall experience has been very positive with HIP. I have used them now for several years and have had no problems that couldn’t be worked out quickly. Pros I love the customizing aspect of the software and the available comments. The chat support is amazing! I usually have my answer within 5 minutes when I have a question. Cons It took me a long time to understand the cloud feature in order to generate a pdf report. This was confusing to me coming from a software that I could send the report directly from my IPad. Review Source Owner Used the software for: 3-5 years ### "Best Inspection Software on the Market" January 16, 2019 5.0 My experience has been great, I feel like the staff and I are family, they have always been there when I needed anything. No other company that I know of operates like that. Pros I have been using HIP since 2009, It is very customizable to my needs for all different application. They intrgrate with other service providers I have like ISN and RWS. The company is always looking for way to improve it based on customer request and providing updates. The customer support is second to none. They are always there when you need them and always have resolved any issues I had. Cons If I have to put something here, the only thing I can think of is sometimes it highlights a word to inform me spelling is wrong, But when I check, the spelling is correct. Review Source Response from Porch Group January 16, 2019 Thanks Douglas, we consider you family too! It's been great to watch our users companies grow over the years and to be a part of that. Thank you for your continued support. We wish you the best of success in 2019! Franchise owner inspector Used the software for: 3-5 years ### "Fix the glitches" December 8, 2025 3.0 50% of the time I’ve called in for support my concerns have been completely dismissed and blame has been placed on network, computer it iOS updates. It’s very dismissive without any probing are attempted troubleshooting. It’s getting harder and harder to get answers so now I avoid calling and just live with the issues. Honestly if I had the opportunity to move or try other services I would but our franchise solely uses hip and the integration with ISN so that’s not possible. Pros Final product ( report) is good. There is a steep learning curve to using the app and program like anything new but generally it’s well organized Cons The camera. The glitches. The time to update and repair the issues. Three years ago the camera was stable. Now it has many glitches. It has improved recently but there are numerous occasions where I have to take the picture 3/4 times to get a good photo. The app is very glitchy at times. It’s very frustrating when a new version is automatically updated and there are major issues. Capturing the house conditions on site on HIP needs to be seamless 100% of the time. Review Source Response from Porch Group December 8, 2025 Hi Derrick, Thank you for the honest review! We're happy to hear that you're enjoying the final report.. We'll be sure to get your user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home Inspector Used the software for: 3-5 years ### "I like Home Inspector Pro, but I would like some additional improvement/functionality/abilities" November 28, 2025 5.0 I came to home inspector Pro from AHIT's InspectIT. It took me a while to get past the learning curve and to learn how to edit and customize my templates the way I wanted them. I have been happy with home inspector Pro since I came over. Pros How customizable it is, the affordablility, and the ease of use once you get past the learning curve. Cons There is no way to create modules that you can copy and paste into an existing or new template to make editing and creating new templates more streamlined. I also do not like that I can't use all of the functions of my phone's camera in the app that using the camera in the app is more limited and cumbersome than I think it should be. It would be nice to have some tutorials for the office portion of it especially configuring emails and the triggers for the emails to make customizing them easier/more intuitive. Switched from [InspectAll](https://www.capterra.com/p/126104/InspectAll/) AHIT discontinued support for InspectIT and sent me a discount offer for HIP Review Source Response from Porch Group December 2, 2025 Hi William, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template creation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team SG Stephen G. Presisent Used the software for: 3-5 years ### "A Past President of ASHI gives thumbs up to HIP !" November 28, 2025 5.0 I would have to say when using HIP with 5 inspectors and trying to have them all sound like my "voice" in the finished report, was a challenge that the software has allowed us to meet. Everything can be modified comments, captions, colors, etc. We have never felt the need to change. Pros We have used Home Inspector Pro Software for many years. After trying many of the available systems out there we sat with \[sensitive content hidden\] and felt he was really tuned to the needs of the Home Inspector. He was willing to tweak the software so it was able to accept more photos and videos and made personalizing the report easier. We were able to use tablets and merge reports doing team inspections and each upgrade was better and better. And his tech staff have always been quick to help when we needed guidance with any issue. Cons As we run our own office we did not need some of the "office" features. Office light was a geed answer. The search feature in looking up past reports is not good. Switched from [Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/) \[sensitive content hidden\] was focused on Home Inspection. Will was focused on several different fields for software. I felt Dom was listening to our needs and willing to tweak software to what we were experiencing in the field. Alternatives considered [3D Inspection System](https://www.capterra.com/p/145702/3D-Inspection-System/)[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reasons for choosing Home Inspector Pro Seemed more adaptable to our needs. Allowed more photos & captions. Drop down menus & nice looking reports. Review Source Response from Porch Group December 2, 2025 Hi Stephen, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your feature review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 3-5 years ### "Great and easy to use reporting software" November 28, 2025 5.0 Great experience overall. If I ever have a need to call or chat with tech support, all HIP team members have been very knowledgeable and resolve my request quickly. Pros The user interface is very intuitive. I find it easy to develop our own customer templates for different phases of home inspection. I appreciate how HIP connects with ISN to import and export information Cons I am not able to update one template and broadcast the new template out tom my entire team. Currently I have to update each team members template in person. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reasons for choosing Home Inspector Pro I did not like the color rating system in spectora Review Source Response from Porch Group December 2, 2025 Hi Mike, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template customization review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Operator Used the software for: 3-5 years ### "Desktop User" November 28, 2025 3.0 Its ok... Would like to see it more user friendly, I find I spend way too much t=time modifying and saving the templates the program is not user friendly Pros Interface with ISN. Photo editing is good but buttons are too close together. Leaning curve is challenging and consistent. Cons Not intuitive enough very cumbersome easy to make reporting errors, labor intensive. Difficult to navigate like this requested review. Switched from [Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/) Franchise requirement to migrate to Home Inspector Pro Review Source Response from Porch Group December 2, 2025 Hi Lawrence, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your reporting error review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home inspector Used the software for: 3-5 years ### "Home Inspector Pro is an easy software to learn and use." December 2, 2025 5.0 Overall I am happy with the software and I must say the customer service is always ready to help me out when I need it. Pros It is easy to use and the reports are easy to read. Many realtors say that my reports are much better than other inspectors/software. Cons Some times the camera is blurry, this is a problem when you have to go back and retake pictures. This has gotten better. Switched from [InspectAll](https://www.capterra.com/p/126104/InspectAll/) The AHIT software was word based and their customer service was horrible. Review Source Response from Porch Group December 2, 2025 Hi Martin, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your camera review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 3-5 years ### "Home Inspector Pro " December 2, 2025 4.0 Good support. Always respond quick to any issues I’ve ever reported. Could be a little more robust with other features included. Pros Don’t have to pay for subscription. Bought the software and don’t have to continue paying a monthly subscription. The app is easy to use. Cons Being pushed to the subscription model. In order to get latest and greatest updates the company wants you to have the monthly subscription. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reasons for choosing Home Inspector Pro Price/no subscription model. One time purchase of software. Review Source Response from Porch Group December 2, 2025 Hi Justin, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your subscription concern in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home inspector CMI instructor Used the software for: 3-5 years ### "Long time CMI reviews HIP" November 28, 2025 4.0 Good, like everything, it’s got its off days. It does get easier the more you use it Harder for the new guys to grasp Pros Once research HIP and started using, it became easier. There are always something a bit extra to add and if you don’t like the addition you can go back to the original template. On the hole customer service is pretty quick. Cons There can be glitches, the last one took a week to sort. Price. I’ve been using this software for a long time, and recommend it all the time, I asked for a discount code I could give the trainees that come to me and never received a answer Review Source Response from Porch Group December 2, 2025 Hi Carl, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your system performance and pricing review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home inspector Used the software for: 3-5 years ### "Great, reliable software at a great price!" November 28, 2025 5.0 Good value for the purchase price and monthly cloud fees. Over the years, I think that I've only paid to upgrade twice. It was a few hundred dollars each time. Pros I've been using HIP in my business for almost 10 years now. I love all of the customization that it offers. Anytime that I've had any issues, which are very few, they have been quick to help me solve it. Cons I'm back to doing inspections solo now, so I'm not sure if they ever got the team inspection worked out, but it was great when it worked. A lesson in frustration when it wasn't working. Review Source Response from Porch Group December 2, 2025 Hi Tim, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your team inspection review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 1-3 years ### "Great Reporting Tool That Streamlines Our Workflow" November 27, 2025 5.0 Pros Home Inspector Pro is very customizable and lets us build clean, professional reports that clients and agents can easily understand. The ability to create templates, drop in narratives quickly, and organize findings clearly helps us stay efficient on-site and deliver polished reports fast. The mobile app also makes inspections smoother by letting us take photos, add comments, and complete sections as we work. Cons The learning curve is a bit steep when first setting up templates, and some features feel dated compared to newer software. Syncing between devices can occasionally be slow, and customizing layouts or advanced settings sometimes takes more steps than it should. Review Source Response from Porch Group December 2, 2025 Hi Jared, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your learning curve and feature review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Home Inspector Used the software for: 3-5 years ### "Improving Home Inspector Pro" December 7, 2025 5.0 Overall my experience is very positive the Help desk is always excellent and prompt in providing service and answers Pros Ease of use, reports, the help desk provides amazing service the cost is reasonable and the app is rarely down Cons should have more comments available to add to reports and make sure to have new templates available quickly Review Source Response from Porch Group December 8, 2025 Hi Tom, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your coments review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 3-5 years ### "Declining experience" November 27, 2025 2.0 Poor. Pros Honestly at present very little positives as I have suffered a lot of issues, I don’t find it easy to use and the interface between software/hardware is challenging at times Cons Support coverage, we are a 24 hr business but hours are limited, need expanded ante better service hours. Review Source Response from Porch Group December 2, 2025 Hi Stuart, Thank you for the honest review! We'll be sure to get your support coverage and user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Inspector Used the software for: 1-3 years ### "Owner and Inspector " December 8, 2025 5.0 Overall happy with Home Inspector Pro. Need to add additional comments in comment section of Texas reports. Pros Ease of use. Quality reports. Realtors like format of inspection report. Ease of taking photos while at inspection site. Cons Need to add AI to software when your at the inspection site, too shorten time to finish reports. Can’t add pictures to report without being connected to cell service. Review Source Response from Porch Group December 8, 2025 Hi Ray, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your software update review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team Owner Used the software for: 1-3 years ### "Staying with it" December 2, 2025 4.0 Not changing product, like the ease of making my report. use tablet to inspect and take pictures and move to home computer to finish, Pros Ease Of Use, report tool is great, I do report on tablet and then able to finish with report on computer Cons Making Templates, Need to have more templates to choose from. ie condos, single home, commercial . wish library for comments was also full Review Source Response from Porch Group December 2, 2025 Hi Lawrence, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template creation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team