# Home Inspector Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Home Inspector Pro the right Home Inspection solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/70519/Home-Inspector-Pro/reviews --- Home Inspector Pro 4.5 (134) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Home Inspector Pro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews SG Stephen G PresisentReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to use tablets and merge reports doing team inspections and each upgrade was better and better. And his tech staff have always been quick to help when we needed guidance with any issue.“ November 26, 2025 SS Steve S OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “There are a lot of features that are not necessarily organized like Adobe, Office or other software therefore can make it a challenge when faced with an conflicting issue that has to do with the template overall layout, colors, borders or a specific font. “ December 29, 2025 JB Judson B Residential inspectorsReal Estate, Self-employedUsed the software for: More than 2 years. “Auto save and manually saved items are never lost, customer service excelent, when you call or chat with support team they will fix any problem the first time.“ December 8, 2025 RF Robert F InspectorReal Estate, Self-employedUsed the software for: More than 2 years. “Photo runaway when trying to rearranging photos in the damage panel, which is especially annoying.“ January 30, 2026 ME Miguel E InspectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “From detailed reports to streamlined inspections, the system ensures that every aspect of my work is organized and efficient.“ December 1, 2025 RF Robert F InspectorReal Estate, Self-employedUsed the software for: More than 2 years. “Not being able to move photos around within the 4 panel Photos Section“ January 30, 2026 ME Miguel E InspectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I also appreciate the ability to manage work orders directly within the platform, which saves time and reduces errors.“ December 1, 2025 SS Steve S OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The other issue I feel is the user interface when it comes to the cover page designer is very poor and frustrating at times. “ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Douglas M. Owner Construction Used the software for: 2+ years ### "Best Inspection Software on the Market" January 15, 2019 5.0 My experience has been great, I feel like the staff and I are family, they have always been there when I needed anything. No other company that I know of operates like that. Pros I have been using HIP since 2009, It is very customizable to my needs for all different application. They intrgrate with other service providers I have like ISN and RWS. The company is always looking for way to improve it based on customer request and providing updates. The customer support is second to none. They are always there when you need them and always have resolved any issues I had. Cons If I have to put something here, the only thing I can think of is sometimes it highlights a word to inform me spelling is wrong, But when I check, the spelling is correct. Review Source Response from Porch Group January 16, 2019 Thanks Douglas, we consider you family too! It's been great to watch our users companies grow over the years and to be a part of that. Thank you for your continued support. We wish you the best of success in 2019! RF Robert F. Inspector Real Estate Used the software for: 2+ years ### "Programmers Need To Spend Time In The Field " January 30, 2026 4.0 Overall, HIP is a great software program, especially for the money, when it works right and as long as you don't need phone support on the weekends. Pros HIP produced really professional and easy to read reports. The software is user friendly overall and is a good value for the money. Cons The programmers obviously have never been inspectors out in the field, which led to a myriad of wide ranging issues. Instead of focusing on marketing bells and whistles, there should be more focus on user-related issues like, but not limited to: - Not being able to move photos around within the 4 panel Photos Section - Photo runaway when trying to rearranging photos in the damage panel, which is especially annoying. - The discontinuation and lack of phone support on the weekends is maddening. We don't have time to spend an hour in a chat frame typing and copying and pasting trying explaining an issue that could be addressed and rectified in a five minute or less phone call. - The overall lack of response to trouble tickets on the part of the programmers is a major issue. I had six open tickets still out there when I retired in November, some of which were over a year old. There is no excuse for that. - The importance of having the programmers actually ascend from Mt. Olympus and spend time in the field with inspectors utilizing the software that they design cannot be overemphasized. Alternatives considered [OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reason for choosing Home Inspector Pro I was contemplating retirement ultimately chose to retire instead of switching software. Review Source Response from Porch Group February 26, 2026 Hi Robert, Thank you for the honest review! We're happy to hear that you're enjoying the value of the software. We'll be sure to get your system performance issue and our support in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team CP Chris P. Owner Real Estate Used the software for: 2+ years ### "Used to be a Five Star product." November 25, 2025 3.0 Overall the product serves my needs, but leaves me wanting a lot more on the office side for scheduling features and Order setup features. If I do not see improvements in these areas at some point I will likely look for other options. I was a NXT user for scheduling and absolutely loved the flexibility and features within that product. It's a shame when they close down that their office interface could not have been integrated into hip office since they were owned by the same parent company. Pros The biggest Pro is the flexibility to adjust and tailor inspection templates to your specific needs. Cons Currently the support service and updating features in HIP office is the biggest downside to this product. Things that were asked about years ago, that were allegedly in the pipeline for updates still have not happened. There's also a noticeable lack of follow up from the hip team on the Facebook forums. I have gotten to the point where if I have an issue I just work backwards to resolve it myself if I can or reach out to other inspectors I know that use the product. Review Source Response from Porch Group December 2, 2025 Hi Chris, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your support and feature update review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team SS Steve S. Owner Construction Used the software for: 2+ years ### "Owner / Chief Inspector" December 29, 2025 5.0 The best quality is the dependability. I can't think of one day where there was some nationwide issue with accessing your cloud stored info or logging into their website. Yes, there were some user error furstrations, but quickly realiazed the issue was with me and not with the company. I use the office suite as well and can atest to it having the same dependability. Pros As an inspector, coonsistency of the platform being used in the field is paramont. If I can't properly document conditions onsite due to a software issue then my workload doubles, reuiqring me to take notes and extra photos so I can recall everything when I get back to my office to write up the actual report. They also have not sent out any updates that end up causing computers to freeze up. Lastly, this platform is used more than any other software amoungst inspectors in my area so it makes it easy to share templates or comments that your inspector buddy has. Cons There are a lot of features that are not necessarily organized like Adobe, Office or other software therefore can make it a challenge when faced with an conflicting issue that has to do with the template overall layout, colors, borders or a specific font. The other issue I feel is the user interface when it comes to the cover page designer is very poor and frustrating at times. I've wasted hours messing with the cover page designer and trying to get fonts changed that either revert back or don't translate to the report even though the screen looks perfect. At minimum mach report requires manipulation of the photo to have it align propoerly. It would be nice to use a similar user interface to other design software on the market everyone else knows very well. Plus an override feature so you can manipulate any of the pages text, images, layout, borders, etc. Almost like you open the cover page designer and it is like opening your entier report in Microsoft Word or Adobe. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Home Inspector Pro Mainly because of the amount of inspectors using the platform. When starting out I didn't want to be the odd man out using some proprietary software no one else around me was using. Now tons of people use Spectora and it realloy does make some beautiful HTML reports. Review Source Response from Porch Group January 5, 2026 Hi Steve, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your user experience in regards to the reporting in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team WS William S. Home Inspector Real Estate Used the software for: 2+ years ### "I like Home Inspector Pro, but I would like some additional improvement/functionality/abilities" November 25, 2025 5.0 I came to home inspector Pro from AHIT's InspectIT. It took me a while to get past the learning curve and to learn how to edit and customize my templates the way I wanted them. I have been happy with home inspector Pro since I came over. Pros How customizable it is, the affordablility, and the ease of use once you get past the learning curve. Cons There is no way to create modules that you can copy and paste into an existing or new template to make editing and creating new templates more streamlined. I also do not like that I can't use all of the functions of my phone's camera in the app that using the camera in the app is more limited and cumbersome than I think it should be. It would be nice to have some tutorials for the office portion of it especially configuring emails and the triggers for the emails to make customizing them easier/more intuitive. Switched from [InspectAll](https://www.capterra.com/p/126104/InspectAll/) AHIT discontinued support for InspectIT and sent me a discount offer for HIP Review Source Response from Porch Group December 2, 2025 Hi William, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template creation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team SG Stephen G. Presisent Real Estate Used the software for: 2+ years ### "A Past President of ASHI gives thumbs up to HIP !" November 26, 2025 5.0 I would have to say when using HIP with 5 inspectors and trying to have them all sound like my "voice" in the finished report, was a challenge that the software has allowed us to meet. Everything can be modified comments, captions, colors, etc. We have never felt the need to change. Pros We have used Home Inspector Pro Software for many years. After trying many of the available systems out there we sat with \[sensitive content hidden\] and felt he was really tuned to the needs of the Home Inspector. He was willing to tweak the software so it was able to accept more photos and videos and made personalizing the report easier. We were able to use tablets and merge reports doing team inspections and each upgrade was better and better. And his tech staff have always been quick to help when we needed guidance with any issue. Cons As we run our own office we did not need some of the "office" features. Office light was a geed answer. The search feature in looking up past reports is not good. Alternatives considered [3D Inspection System](https://www.capterra.com/p/145702/3D-Inspection-System/)[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reason for choosing Home Inspector Pro Seemed more adaptable to our needs. Allowed more photos & captions. Drop down menus & nice looking reports. Switched from [Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/) \[sensitive content hidden\] was focused on Home Inspection. Will was focused on several different fields for software. I felt Dom was listening to our needs and willing to tweak software to what we were experiencing in the field. Review Source Response from Porch Group December 2, 2025 Hi Stephen, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your feature review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team SB Scott B. Vice President Real Estate Used the software for: 2+ years ### "Pro's and Cons of HIP from a multi-inspector business" December 9, 2025 4.0 I'm still an active HIP user and hoping to refine and streamline the software to make my job faster. My team of inspectors are very motivated to create streamline ways to complete inspections in the field. Pros For the cost the software does all that we need. I like that we can use multiple inspectors to complete larger projects, I like that the software works with both Mac and PC users. I like that the software has added templates for our states insurance report requirements. Cons It is not as intuitive as some options so the reports have redundant steps that are required making the reporting more time consuming. Also we are finding that the completion of reports must be done from the desktop so we cannot finish report in the field. Alternatives considered [Inspection Support Network](https://www.capterra.com/p/144012/Inspection-Support-Network/)[Spectora](https://www.capterra.com/p/157144/Spectora/)[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reason for choosing Home Inspector Pro Cost for service across the company and the ability to work on all providers. We also spent a lot of time developing our template in this software and have been trying to keep this moving forward. Review Source Response from Porch Group December 10, 2025 Hi Scott, Thank you for the honest review! We're happy to hear that you're enjoying the functionality of the software. We'll be sure to get your user experience reviewf for completing reports in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team MK Mike K. Owner Real Estate Used the software for: 2+ years ### "Great and easy to use reporting software" November 25, 2025 5.0 Great experience overall. If I ever have a need to call or chat with tech support, all HIP team members have been very knowledgeable and resolve my request quickly. Pros The user interface is very intuitive. I find it easy to develop our own customer templates for different phases of home inspection. I appreciate how HIP connects with ISN to import and export information Cons I am not able to update one template and broadcast the new template out tom my entire team. Currently I have to update each team members template in person. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Home Inspector Pro I did not like the color rating system in spectora Review Source Response from Porch Group December 2, 2025 Hi Mike, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template customization review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team LT Lawrence T. Owner Operator Real Estate Used the software for: 2+ years ### "Desktop User" November 25, 2025 3.0 Its ok... Would like to see it more user friendly, I find I spend way too much t=time modifying and saving the templates the program is not user friendly Pros Interface with ISN. Photo editing is good but buttons are too close together. Leaning curve is challenging and consistent. Cons Not intuitive enough very cumbersome easy to make reporting errors, labor intensive. Difficult to navigate like this requested review. Switched from [Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/) Franchise requirement to migrate to Home Inspector Pro Review Source Response from Porch Group December 2, 2025 Hi Lawrence, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your reporting error review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team MK Martin K. Home inspector Real Estate Used the software for: 2+ years ### "Home Inspector Pro is an easy software to learn and use." December 2, 2025 5.0 Overall I am happy with the software and I must say the customer service is always ready to help me out when I need it. Pros It is easy to use and the reports are easy to read. Many realtors say that my reports are much better than other inspectors/software. Cons Some times the camera is blurry, this is a problem when you have to go back and retake pictures. This has gotten better. Switched from [InspectAll](https://www.capterra.com/p/126104/InspectAll/) The AHIT software was word based and their customer service was horrible. Review Source Response from Porch Group December 2, 2025 Hi Martin, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your camera review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team JM Justin M. Owner Real Estate Used the software for: 2+ years ### "Home Inspector Pro " December 1, 2025 4.0 Good support. Always respond quick to any issues I’ve ever reported. Could be a little more robust with other features included. Pros Don’t have to pay for subscription. Bought the software and don’t have to continue paying a monthly subscription. The app is easy to use. Cons Being pushed to the subscription model. In order to get latest and greatest updates the company wants you to have the monthly subscription. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Home Inspector Pro Price/no subscription model. One time purchase of software. Review Source Response from Porch Group December 2, 2025 Hi Justin, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your subscription concern in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team CG Carl G. Home inspector CMI instructor Real Estate Used the software for: 2+ years ### "Long time CMI reviews HIP" November 26, 2025 4.0 Good, like everything, it’s got its off days. It does get easier the more you use it Harder for the new guys to grasp Pros Once research HIP and started using, it became easier. There are always something a bit extra to add and if you don’t like the addition you can go back to the original template. On the hole customer service is pretty quick. Cons There can be glitches, the last one took a week to sort. Price. I’ve been using this software for a long time, and recommend it all the time, I asked for a discount code I could give the trainees that come to me and never received a answer Review Source Response from Porch Group December 2, 2025 Hi Carl, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your system performance and pricing review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team JM Jared M. Owner Consumer Services Used the software for: 1-2 years ### "Great Reporting Tool That Streamlines Our Workflow" November 25, 2025 5.0 Pros Home Inspector Pro is very customizable and lets us build clean, professional reports that clients and agents can easily understand. The ability to create templates, drop in narratives quickly, and organize findings clearly helps us stay efficient on-site and deliver polished reports fast. The mobile app also makes inspections smoother by letting us take photos, add comments, and complete sections as we work. Cons The learning curve is a bit steep when first setting up templates, and some features feel dated compared to newer software. Syncing between devices can occasionally be slow, and customizing layouts or advanced settings sometimes takes more steps than it should. Review Source Response from Porch Group December 2, 2025 Hi Jared, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your learning curve and feature review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team JT John T. Owner Inspector Real Estate Used the software for: 2+ years ### "Glitchiness " December 8, 2025 3.0 Thinking about moving on after many years, it's gotten that bad. Pros It makes clean looking reports. Cons How glitchy it is, and how updates to respond to glitches take forever, or simply don't happen. Switched from [3D Inspection System](https://www.capterra.com/p/145702/3D-Inspection-System/) Better Reports.xxxxxxxxxxxxxxxxxxxxxxxxx Review Source Response from Porch Group December 10, 2025 Hi John, Thank you for the honest review! We're happy to hear that you're enjoying the look of your reports. We'll be sure to get your user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team KG Keri G. Home Inspector Real Estate Used the software for: 2+ years ### "Essential for Home Inspectors" December 11, 2025 5.0 Overall a must have for any professional home inspectors if you want quality report and the ability to add your own flair with pictures and videos. Pros Ease of use for new and experienced home inspectors, excellent report generating features, available support almost 24/7 when needed Cons I have had sometimes trouble with downloading a reports or timed out session and have had to start the process over Review Source Response from Porch Group December 12, 2025 Hi Keri, Thank you for the honest review! We're happy to hear that you're enjoying the software. We'll be sure to get your user experience in regards to the reporting in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team SW Stuart W. Owner Real Estate Used the software for: 2+ years ### "Declining experience" November 25, 2025 2.0 Poor. Pros Honestly at present very little positives as I have suffered a lot of issues, I don’t find it easy to use and the interface between software/hardware is challenging at times Cons Support coverage, we are a 24 hr business but hours are limited, need expanded ante better service hours. Review Source Response from Porch Group December 2, 2025 Hi Stuart, Thank you for the honest review! We'll be sure to get your support coverage and user experience review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team RC Ray C. Inspector Real Estate Used the software for: 1-2 years ### "Owner and Inspector " December 5, 2025 5.0 Overall happy with Home Inspector Pro. Need to add additional comments in comment section of Texas reports. Pros Ease of use. Quality reports. Realtors like format of inspection report. Ease of taking photos while at inspection site. Cons Need to add AI to software when your at the inspection site, too shorten time to finish reports. Can’t add pictures to report without being connected to cell service. Review Source Response from Porch Group December 8, 2025 Hi Ray, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your software update review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team LC Lawrence C. Owner Real Estate Used the software for: 1-2 years ### "Staying with it" December 1, 2025 4.0 Not changing product, like the ease of making my report. use tablet to inspect and take pictures and move to home computer to finish, Pros Ease Of Use, report tool is great, I do report on tablet and then able to finish with report on computer Cons Making Templates, Need to have more templates to choose from. ie condos, single home, commercial . wish library for comments was also full Review Source Response from Porch Group December 2, 2025 Hi Lawrence, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your template creation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team ZH Zach H. Home inspector Real Estate Used the software for: 2+ years ### "Overall a software to consider" November 27, 2025 5.0 Overall it’s been great. Especially for the price. At the end of the day, the reports look good and the app is easy enough to work with. Pros I like the responsive customer support. Anytime I’ve needed an issued resolved, they’ve always taken care of it in a timely manner. Cons I feel like the desktop software could be updated to be more intuitive. It’s a learning curve to learn how to use it. Review Source Response from Porch Group December 2, 2025 Hi Zach, Thank you for the honest review! We're happy to hear that you're enjoying Home Inspector Pro. We'll be sure to get your learning curve and system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the HIP family. All the best, The HIP Team NE Noel E. Used the software for: ### "Home Inspector Pro is a budget software you get what you pay for......" October 10, 2016 3.0 HIP is a "mid-level" reporting software that is a flexible no frills platform once you figure out "The lay of the land". What users of other premium software will miss is the ability to invoice the client from the software (uniformity), the ability to track reports by client, realtor, address or month, day and year and dollars. The user interface is difficult if you are migrating from another software package (lack of buttons or list). Home inspector pro utilizes a semi drop down menu which is functional and somewhat easy once the user gets used to the format. As for Mac users the support is lacking somewhat and has not kept pace with the OS upgrades and changes. HIP runs natively on the Mac, macbook equipment which is great but I don't believe the developer or support techs run natively on MACs. I have asked about adding features and tweaking functionality and have met with and made to feel that my circumstances were unique and no one else is experiencing my issues. For example if you select a narrative but do not move it into the report and you click on another component, you will get a pop up stating that you have a narrative highlighted that was not moved, when you click "ok" the screen changes to the selected component. The user then has to return to the previously selected component to address the narrative issue. My suggestion was to allow the current screen to remain active to address the narrative at which point the user can then migrate to the next component. Thereby saving several mouse clicks. That is just one of a few. The end result is a fantastic looking report with a somewhat ugly user interface that doesn't really save time or money over any other inspection software. Marketing that partially influenced my decision to purchase Home Inspector Pro. Yes, it is less expensive than other software but the user gets less features. OH, wait.. HIP allows the inspector to add video to the report which would be great but I have not been able to use that function and all video tutorials are specific to windows users. If you like the idea of using your smart phone or tablet you will need to shell out a monthly fee to allow transfer of the report back and forth between computer and tablet or phone. I never know what my month is going to look like so I don't want to commit to another monthly billing. It is an ok product. I think if there was another software that ran natively on the Mac that was not a lease type I might have a look. Review Source Response from Porch Group July 15, 2017 Hi Noel, I'm sorry to hear you're disappointed but we are far from a mid level reporting software. In fact more people using Home Inspector Pro than any other software program. Our tech support hours are doubled everyone else in the industry, 7 days a week. You're right, we chose to create the best home inspection software on the market, not a combination of mediocre office management and inspection software like our competitors. The majority of our users use Inspection Support Network (ISN) for all their office needs which we fully integrate with so we can focus on the being the only software with video in PDF & HTML, popup glossaries, stationery and more. More of our developers actually use Mac machines versus Windows. The software is 100% the same between Mac and Windows so the video tutorials apply to both programs. Video works great and has for years. Try giving our support team a call at 888-750-4777 and they can help you out with all of your comments/questions. SP Steve P. Home Inspector Real Estate Used the software for: 2+ years ### "Home Inspector Report Writing App" November 9, 2023 5.0 Pros Videos that provide clear instruction on how to become familiar with the app. Cons Setting up the menu for customizing the app to meet my specific needs. Review Source MS Michael S. General Manager & COO Real Estate Used the software for: 2+ years ### "Great product, customizable options, very easy to learn and use!" October 22, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and his entire team are top notch! We are the largest Home Inspection company in the Nation and the HIP team is a valuable and Strategic Partner in our eyes! Pros We love the customizable features, the easy navigation and the mobile app has been a game changer for our inspectors! Customer service and tech support is always great! Thank you HIP for all your hard work and patience when dealing with us crazy home inspectors! Cons Honestly when you look at all software and apps for our industry, HIP has done an amazing job of listening to its users and responding with quality and very useful changes and upgrades! Would love a printable feature to use for onboarding and training new inspectors! Reason for choosing Home Inspector Pro Ease of use and easy to customize for our business. The mobile app and new features are just a bonus! Review Source Response from Porch Group October 23, 2020 Thanks Mike. It's been a privilege to help serve the largest inspection company in the nation! It's always great to see a single company process thousands of inspections a month through our system and use it to grow even more! Thanks for all the great feature suggestions and ideas! AD Andy D. Owner Real Estate Used the software for: 2+ years ### "CONSISTENCY AND SUPPORT BEYOND COMPARE!" January 18, 2021 5.0 The HIP team is always responsive to questions, problems, and whatever else you may need, and timely in their responses. After using multiple other inspection software products, we've settled here, and the amazing customer service is the main reason why! Their team is unbeatable! Pros The software is very easy to use, and with the cloud, offers ultimate flexibility in preparing reports. The HIP mobile app learns your tendencies, and integrates them into the app when you're doing an inspection to speed up the process. Cons \[SENSITIVE CONTENT HIDDEN\] and the team are always developing new ideas, and in the field at trade shows, asking us what works and what doesn't. Switched from [HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) The customer service! Review Source Response from Porch Group May 22, 2021 Thank you Andy, I'm glad you're finding HIP helping your business succeed!! JM Joseph M. Inspector Real Estate Used the software for: 2+ years ### "Dissatisfied user" August 14, 2022 3.0 Up to this point I would have given HIP straight 5 stars but with this latest change have caused me to revisit my thoughts Pros I’ve been using HIP for 8 years. 6 of those years through another company. It’s easy to use, the reports are one of the best once it’s set up. Cons The 4 Point reports are often rejected by insurance companies because the reports look like a standard home inspection report. I’m tired of trying to explain to them that it’s ok. And now the Wind Mit software has changed to their version and I don’t understand it! Review Source MB Mike B. home inspector/owner Real Estate Used the software for: 2+ years ### "Best Inspection Software Available " May 1, 2020 5.0 This was one of the best business decisions I've made for me and my company. Pros First of all this software is easy to use and navigate. Second, customers and realtors constantly state how easy the reports are to read. What will keep you with this software is the customer service. If needed, customer service is friendly, knowledgeable and fast. They guys go out of their way to make sure you are taken care of and know how your issue wax resolved. Love this software and company! Cons I have not found any issues with this software yet Review Source Response from Porch Group May 5, 2020 Thanks Mike. I'm glad we've been able to help you and your company! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.