# Page 4 | Home Inspector Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Home Inspector Pro the right Home Inspection solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/70519/Home-Inspector-Pro/reviews

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Home Inspector Pro

4.5 (134)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Home Inspector Pro

## Showing most helpful reviews

Showing 76-100 of 134 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joe M.  
Owner/inspector  
Real Estate  
Used the software for: 2+ years

### "Love this software"

January 10, 2019

5.0

Been using it for 5 years and would not consider changing.

Pros

Customizable. I can make my reports just the way I want.

Cons

Some work involved in building your template but that goes along with customization.

Review Source

Response from Porch Group

January 11, 2019

Thanks Joe! It's great to have so many successful inspector companies using HIP!

JF

Joshua F.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great product with even better customer support"

January 15, 2019

5.0

Pros

I downloaded several trial programs when I first started in the inspection business. I felt more comfortable with HIP than the others. I originally just used it on my laptop but transitioned into the mobile version for my Ipad. I don't know how anyone could do an inspection any other way. If I ever have an issue or problem, I can contact customer support and the problem is taken care of almost immediately. I have been using this program for several years now with really no complaints. I would definitely recommend this product to anyone, whether a new inspector or a veteran. Very user friendly Multiple downloadable templates Customer support is second to none Compliant with TREC guildelines Frequent updates

Cons

I really don't have any complaints with the software.

Review Source

Response from Porch Group

January 16, 2019

Thanks Josh. We're glad to be a part of your companies success!

ST

Sheehan T.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Home Inspector Pro is the Best Software Out There"

January 10, 2019

5.0

Pros

Using the software is straight-forward and simple. Actions are easily completed with taps on mobile or clicks on desktop. Taking pictures and captioning them is a breeze. The report that is generated both in PDF and HTML formats is beautiful and easy-to-read. Clients love the summary and prioritization of issues by color coding. On top of having an excellent product, the team at Home Inspector Pro and the owner are accessible and respond quickly to support issues. It's a no brainer to use Home Inspector Pro.

Cons

It takes awhile to build up narratives, captions, and customization. You can start with a template and then edit it and update it to your liking as you go. I've done this and have continued to update my narrative library over the past 7 years.

Review Source

Response from Porch Group

January 11, 2019

Thanks Sheehan. We're glad HIP is working so well for your company!

Shannon G.  
Small Business Owner  
Real Estate  
Used the software for: 1-2 years

### "Best Support Available"

January 10, 2019

5.0

Being able to seamlessly transfer between my iPad and my Mac was a must. Very few software companies support both mobile and Apple. HIP does a great job of this.

Pros

The customer support that \[SENSITIVE CONTENT HIDDEN\] and his team provide is unmatched in the industry. There is a bit of a learning curve as this software has so many features it is practically impossible to utilize them all. The folks at HIP take their time to walk you through anything and everything you ask.

Cons

With so many features (to fulfill every appetite) it can be a little daunting to make sure you are taking advantage of all it offers.

Review Source

Response from Porch Group

January 11, 2019

Thanks Shannon. It's been great having you as a user for the last few years. We appreciate all your input!

MS

Matt S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "If you want to be the best you need to use the best! "

January 11, 2019

5.0

Pros

When I started my inspection business I used a competitor. I quickly found out that I was sending my clients sub par reports. I soon realized that if I want to be the best, I needed to use the best software. HIP works seemlessly with ISN and I highly recommend it to anyone who is just starting out or is a seasoned pro. I am sure that HIP has helped Safe Check Home Inspections become one of the most Google reviewed inspection companies in Columbus, Ohio because we deliver an awesome, detailed report. Thank you HIP!!

Cons

I wish HIP would realize that MAC is superior to PC and release new versions on MAC first, ir at least the same time.

Review Source

Response from Porch Group

January 18, 2019

Thanks Matt for the great review!! We've appreciated all your feedback and software input over the years!!

JY

Jennifer Y.  
Owner/Inspector  
  
Used the software for: Less than 6 months

### "Absolutely love Home Inspector Pro! Awesome support, completely Mac compatible, great time saver!"

July 15, 2017

5.0

Ease of use, faster inspection report writing, professional report appearance with the ability to customize it to my personal preference, batch adding pictures which is AWESOME, the ability to use videos in my reports, glossary to help clients understand the technical side of things, and that is just a little of what Home Inspector Pro software is capable of. Definitely recommend it and if you have a Mac... don't shy away, it works great on them!

Pros

I use only Mac, and I have it on everything from my desktop down to my phones. It works awesome and is 100% compatible. There is no freezing, no lagging, and the customer support is beyond amazing which is a huge difference to the other software programs I have used. You can tell they truly care about their clients and their experience and respond quickly to any questions or issues. They offer free training and even will do one on one help sessions so that you understand how to operate within the program, which came in handy when my last software became incompatible due to an update. The free trial was the perfect answer to solve a crisis situation and the one on one help meant I was able to get a report out on time, have since switched over to the paid version and have been using it daily and love it!

Cons

It does take awhile to set up to personal preference, but any software in our profession does so it isn't really a con to a specific program.

Review Source

Response from Porch Group

July 15, 2017

Thanks Jennifer, it's been a pleasure to work with you guys!

MA

Michael A.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Been using th software daily for over 5 years "

January 13, 2019

5.0

Using Home Inspector Pro software has allowed me to streamline my inspection process and HONNE the capacity to be accurate and efficient on every home. Updating the software template is very easy and I change it at least once a month as we are constantly learning every day new methods, techniques and about different components. I have recommended the software to several inspectors in my area who also use it. Thank you to \[SENSITIVE CONTENT HIDDEN\] and the team for always having excellent customer service!!

Pros

Updating the templates to reflect current changes in the industry and a more streamlined profile is quite simplistic to achieve.

Cons

The initial set up took a little time as with any software that would be utilized for this industry.

Review Source

Response from Porch Group

January 14, 2019

Thanks Mike! We're honored to be apart of your company and growth!

DC

Daniel C.  
Home Inspector  
Construction  
Used the software for: 1-2 years

### "Sets the bar for Inspection software"

January 7, 2020

5.0

Pros

Software was easy to use, had alot of customizable features. Reports looked good. Good integration with 3rd party services. Perhaps the best thing going for this software is the customer service/support.

Cons

Back when I used this software the mobile software was pretty clunky, which eventually led to me changing softwares. It appears it has now been improved.

Review Source

Response from Porch Group

January 8, 2020

Hi Daniel! Yes, a lot has changed over the last few years with our mobile software and with our new HIP Office Scheduling System release there will be even more coming to it. We have continued to innovate for 15 years in this industry and have a lot more coming! Feel free to message me at Help@HomeInspectorPro.com if you'd like to check out some of our great new features.

JH

John H.  
Co-Owner  
  
Used the software for:

### "I would definitely recommend Home Inspector Pro's web hosting program. "

March 20, 2009

5.0

I would definitely recommend Home Inspector Pro's web hosting program. They offer plentiful features and then some. It's easy to get started. From it's video tutorials, to it's message board, to it's tech support staff to it's easy of use to it's many features it's not only easy to get started and come up with a great site but it has all the stuff to get a website online that will improve your business! I'm looking forward to that!

Pros

I'm been searching for an inexpensive way to design and maintain a website myself. But I also wanted an amazing site with loads of features. I also needed alot of tech support because this is a new area for me. Well I got all of that with Home Inspector Pro. Great themes, lots of choices, not just the same theme with different colors and uses. Real tech support too. Real answers and SEO suggestions. Couldn't have done it on my own. At least not in the time frame I have. The price is so reasonable. Can't pass up this great deal. There are so many features too. There are so many very different looks you can design your website to look like. It's a winner! There's also a message board with lots of tips and video tutorial of how to get started. It's great!

Cons

I would start with a website with a simple design and then add the cool features. You would get the content out first and get the bulk of your website up and running. Then work on the extra features. The fonts are the only draw back so far. But that's probably me. I keep changing the font size and boldness. But that is such a minor thing.

Review Source

CR

Chris R.  
Inspector  
Real Estate  
Used the software for: 2+ years

### "Friends with the boss."

May 2, 2020

5.0

Although there have been some ups and downs, you would expect that with any software out there but the overall experience is an outstanding one and even though I’m friends with the boss at home inspector pro, I would use this product and will continue to use it until I retire which isn’t any time soon!

Pros

It’s very customizable and super easy to work with, not cumbersome like some of the other options out there. You know who you are!

Cons

Sometimes difficult to use with Apple products.

Review Source

ML

Mike L.  
Owner  
Real Estate  
Used the software for: 2+ years

### "The best home inspection software available"

October 21, 2020

5.0

The team at HIP has always been very responsive and helpful, the best support in the industry.

Pros

I love the customization. Clients love our reports.

Cons

On my wish list is a template wide caption search.

Reason for choosing Home Inspector Pro

I chose HIP because I could produce a high-quality report that I wanted for my clients.

Review Source

Response from Porch Group

October 23, 2020

Thanks Mike! We're grateful to have you as a customer. Your feedback has been great and we have your template wide caption search on our stood list :)

DS

Dustin S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Best customer service, hands down. "

October 22, 2020

5.0

My Inspections are more thorough, completed in a timely manner, and my reports are always sent out within a few hours of completing the physical inspection.

Pros

HIP is extremely easy to use and if you do have an issue, their team is available and willing to help. Response time is outstanding and they don't throw a bunch of technical terms or steps at you.

Cons

I have absolutely nothing to say about HIP.

Review Source

SJ

Simonne J.  
Office Manager  
Real Estate  
Used the software for: 1-2 years

### "Streamline your business "

December 5, 2019

5.0

We have really enjoyed the software and we have gotten great feedback from clients about it.

Pros

The ease of integration with Inspection Support Network and not having to upload separate files for clients.

Cons

It is hard to be able to update from a phone when you need to quickly update a report for a client or agent

Reason for choosing Home Inspector Pro

Support was great, they walked us through setup and still help with problems and issues.

Review Source

Response from Porch Group

January 8, 2020

Thanks Simmone. I'm glad you guys have enjoyed the software! We have a lot of great things coming out soon as well. Stay tuned!

MM

Michael M.  
Owner - home inspector  
  
Used the software for: 2+ years

### "The review dated Jan. 16 2018 obviously is not a user of the software, most likely a competitor."

January 29, 2018

5.0

Pros

I have used the software for 10 yrs and my reports have always been narrative. The report can be checklist, narrative or a hybrid of both if you want. The user decides. User input is used to design the software, most updates are programmed because inspectors have asked for features and HIP uses that input to make improvements. The forum even has a wishlist to document the feature you want to see implemented. Everything in the software can be customized.

Review Source

Response from Porch Group

January 30, 2018

Thanks Mike. We greatly appreciate your feedback and usage for the last 10 years!

MM

Mark M.  
Owner / Home Inspector  
Consumer Services  
Used the software for: 2+ years

### "Love it"

January 11, 2019

5.0

Their software makes some beautiful reports. Very happy with the software and my clients love the reports.

Pros

Their customer support is over the top. I had my report freeze on my tablet and they were able to help me with very quickly. Every dealing I have had with them had been awesome! I recommend them to all my inspector friends.

Cons

Have nothing to say against the software. Highly recommend it.

Review Source

Response from Porch Group

January 14, 2019

Thank you Mark. We're glad HIP is everything you want it to be. We're working hard to make sure it's constantly improving for you and your business!

AR

Albert R.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "No HELP !! Blames me for customizing TREC 7-5 and then saving it as TREC 7-6, 3 months of work"

May 15, 2022

1.0

I have been waiting HOURS, over 3, and can not get anyone at HIP to help me fix this. I was told, in an email, that I caused the problem. So I am to blame. How do I fix it? They will not say

Pros

Looked great., but I must now spend an another 3 months customizing the correct template.

Cons

To bad I will be fined if I use it. I've spent 3 months customizing outdated TREC 7-5 and saving it as 7-6. This should not be possible. Where is the TREC 7-5 that I opened and then saved as TREC 7-6. The original should still be there, under the original title. The software was written, allowing this to happen. I would think they would assure that this never happened.

Review Source

BE

Bob E.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Been using HIP for over 10 years and thousands of reports. It is the best a Home Inspector can use ."

July 14, 2017

5.0

Gives me a amazing reputation among Clients as final product is how you are remembered .

Pros

Best mobile and photo reporting possible with great final product appearance .Support is amazing and well known to be the best .The other guy saying it was bad must be off his rocker.

Cons

Can take a while to set up but once done it is easy.Wish some of the features were a little more photo focused .

Review Source

Response from Porch Group

July 14, 2017

Thanks Bob! Your input over the years has helped to make Home Inspector Pro (HIP) a great product!

JP

John P.  
Owner/inspector  
Real Estate  
Used the software for: 2+ years

### "The best "

October 21, 2020

5.0

Excellent. Produces great reports. Easy learning curve and fantastic customer service. Best in the industry.

Pros

The mobile version is great. Customer service is second to none. Extremely happy with HIP.

Cons

Nothing I can think of. Honestly, they produced a fantastic software.

Review Source

DM

David M.  
Home inspector  
Real Estate  
Used the software for: 1-2 years

### "Exemplary Customer Service "

October 21, 2020

5.0

The customer service is outstanding. I have posted questions on the HIP Facebook page, and quite often within minutes, I'll have an answer, sometimes from the \[SENSITIVE CONTENT HIDDEN\] himself!

Pros

Easy to set up and use, both mobile and on the laptop.

Cons

Some small details aren't quite intuitive.

Review Source

DN

David N.  
Home inspector  
Real Estate  
Used the software for: 2+ years

### "Essential Inspection tool"

October 22, 2020

5.0

Great Reports that clients love !!

Pros

Your Report is what your clients know you by. HIP software leaves your client with a top of the line report second to none !

Cons

The product is complete ... I have nothing negative to say ...

Review Source

rF

ron F.  
owner  
Facilities Services  
Used the software for: 2+ years

### "HIP "

February 16, 2019

5.0

This is a good company -

Pros

I perform a Maintenance /Safety Audits for several non profit group homes (about 90 per year) and I found the Home Inspector Pro software can be easily adapted to my customers needs. I don't do attic or roof inspections however I look for trip hazards, safety issues and maintenance items and I can customize the software to make my job more complete. I have been using HIP cloud service for about 4 years without any problems. HIP customer service is the best - when on a job 200 miles from my office - I know I can reach a service rep and figure out what I need to fix the issue. I have had the support staff who call me back several times to solve my issues over the years.

Cons

Not much - the online training video's help

Review Source

GT

Greg T.  
Inspector/Owner  
Information Services  
Used the software for: 2+ years

### "Home Inspector Pro is AWESOME!"

July 14, 2017

5.0

Professional inspectuon reports printed on-site.

Pros

Not only does this software have the most feature available at the best possible price. The customer service is out of this world. Customer rep and his team are always accessible. I have been using HIP for close to 9 years now and it is fantastic!

Review Source

Response from Porch Group

July 15, 2017

Thanks Greg! It's been great working with you and the other CREIA board members over the years! I look forward to watching your continued growth.

AD

Alton D.  
Owner/Inspector  
Real Estate  
Used the software for: 2+ years

### "The best home inspection reporting software that I have used."

July 15, 2017

5.0

Time savings, great looking report, complete flexibility to perform an inspection of a 900 square ft. residence or a 90,000 square ft. commercial space.

Pros

The ability to customize templates, and the flexibility to change templates on the fly. You can go from performing a thermal imaging report with video at an industrial facility to completing a roof inspection at a residential structure without missing a beat.

Review Source

Response from Porch Group

July 15, 2017

Thanks Alton!

PM

Paul M.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great program. "

January 12, 2019

5.0

It’s been great. Cut my time of each inspection by an average of 1.5 hours. Well worth the money and I would and do highly recommend this product.

Pros

Easy to use, great features, and fantastic tech support. \[SENSITIVE CONTENT HIDDEN\] and team are very friendly and easy to talk too.

Cons

I like everything about this software program.

Review Source

Response from Porch Group

January 23, 2019

Thanks Paul. We're happy to have helped you get your nights and weekends back. Saving 1.5 to 3 hours a night is HUGE!

TM

Troy M.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Best customer support in the world"

January 10, 2019

5.0

Pros

Ease of use and quality of reports. They set the bar on customer service!

Cons

None that I can think of. They are constantly working on improving the system and are very open to user input

Review Source

Response from Porch Group

January 11, 2019

Thanks Troy. We've appreciated your input over the years and are glad Home Inspector Pro (HIP) has been a valuable asset to your business!

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