--- title: "Omnitracs One Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Omnitracs One the right Trucking solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Omnitracs One 3.5 (61) [View alternatives](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Omnitracs One Ease of use 3.7 Customer Service 3.3 ## Pros and Cons in Reviews Sophia Z Coach OperatorTranslation and Localization, 201 - 500 employeesUsed the software for: 6-12 months. “From tracking and scheduling to driver management and compliance, it provides all the tools we need in one platform.“ September 22, 2025 VK Vladimir K owner, ceo, managerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I’m just stuck with them because I already installed and purchased the units. Once my units are out of warranty, I’m replacing this company with another one.“ March 3, 2025 Christine H Senior Director Information TechnologyTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “It provides real-time vehicle monitoring, which improves our ability to respond to unforeseen events.“ January 29, 2025 Sophia Z Coach OperatorTranslation and Localization, 201 - 500 employeesUsed the software for: 6-12 months. “The system can feel overwhelming at first due to the number of features, so there’s a bit of a learning curve.“ September 22, 2025 JS Jelfry S SupervisorPackaging and Containers, 51 - 200 employeesUsed the software for: 6-12 months. “We have been using Omnitracs one for almost a year now, it's basically the best app to track your equipments (i use it to track my trucks in real time).“ March 26, 2025 RA Rusty A Fleet managerownerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “Customer service was lacking, and pricing became too high“ December 16, 2024 Kaylin M Operations SupportOil & Energy, 10,001+ employeesUsed the software for: 1-2 years. “Omnitracs allows for our logistics and operations teams to seamlessly work together.“ July 11, 2025 OJ Olalekan J AnalystTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays.“ September 17, 2024 ## Showing most helpful reviews Showing 1-25 of 61 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Station Manager Used the software for: 3-5 years ### "Omnitracs overview" April 15, 2026 5.0 A great experience as mentioned before it is a perfect connection to drivers for logs, behaviors, and mileage. Pros It was detailed and specific to driver management and driver behaviors very user friendly. Logs were easy to read and breakdown. Cons Wish there was a way to incorporate fuel receipts i ti the equation.Also see if they could do alerts for specific state permits Review Source R Reviewer Director of safety and recruiting Used the software for: 3-5 years ### "Omnitracs one review " March 4, 2026 3.0 Overall it has been a struggle to get the help needed. Therefore, my overall experience has not been that great. Pros I liked most thing’s about it and especially what it covered for the fleet management aspect of it. Cons Well their customer service is horrendous and it’s impossible to ever get an answer that is helpful. Review Source R Reviewer Dra Used the software for: I used a free trial ### "Good program " November 28, 2025 3.0 Pros Price é bastante competitivo e é de fácil de utilização. Recomendo para o pretendido. Temos que perder um pouco de tempo Cons Time. Temos Que perder um pouco de tempo para perceber a sua utilização podia ser mais intuitivo e mais fácil para que todos os pudéssemos utilizar Review Source R Reviewer Coach Operator Used the software for: Less than 1 year ### "Efficient and Reliable Fleet Management Solution" October 10, 2025 5.0 Omnitracs One has streamlined our fleet operations significantly. From tracking and scheduling to driver management and compliance, it provides all the tools we need in one platform. After the initial adjustment period, it has become an essential part of our daily operations. The efficiency gains and ease of monitoring have been a huge benefit to our business. Pros Omnitracs One makes managing drivers and vehicles much easier with its intuitive platform. The real time tracking is accurate, and the route planning tools save a lot of time and fuel. I also appreciate the log management features, which help keep everything compliant and organized. Overall, it provides excellent value for the money. Cons The system can feel overwhelming at first due to the number of features, so there’s a bit of a learning curve. Occasionally, the mobile app can be slightly slow to sync, but it usually resolves quickly. Review Source R Reviewer Operations Support Used the software for: 1-3 years ### "Omnitracs in the Oil Distribution Industry " July 14, 2025 4.0 Overall my experience is a positive one. The world is ever changing and with many of our teams working remote and out of state this platform allows for a near seamless transfer of information. Logistics is able to route and provide manifest which allow our operations team to then pull orders and prepare for the deliveries the next day! Pros I enjoy the ease of accessing our driver manifest that we utilize daily. Omnitracs allows for our logistics and operations teams to seamlessly work together. Cons I do experience from time to time a delay, it can be slow to load information. I also wish the reports menu was easier to physically navigate. It can be difficult to view the options. Review Source R Reviewer Supervisor Used the software for: Less than 1 year ### "Very pleased with Omnitracs One" March 27, 2025 5.0 My experience has been awesome. At first i was a little worried because i am not very savvy at technology but it is really user friendly and customer support is in another level of quality. Pros We have been using Omnitracs one for almost a year now, it's basically the best app to track your equipments (i use it to track my trucks in real time). Me and my \[sensitive content hidden\] own 15 trucks of different sizes and we rent it to trusted people, however, we need to know all the time where they are at since we transport different merchandise of differents companies that also want to know if they products are safe. Cons I haven't seen any drawbacks yet, i really like work with it. Review Source R Reviewer Fleet managerowner Used the software for: 1-3 years ### "Good tracking software " December 17, 2024 3.0 Overall it met my tracking needs, but updating equipment was going to be expensive. Customer support left a little to be desired Pros Vehicle tracking was helpful and provided lots of additional information Cons Customer service was lacking, and pricing became too high Review Source Richard F. safety Used the software for: 1-3 years ### "Omnitracs " March 20, 2024 1.0 not good, we were over charged, the system didnt perform what was promised and or stated. Pros That we replaced it with a much better product. Cons To expensive, very slow servers, cameras are very expensive and clunky to operate, install, etc. Review Source R Reviewer owner, ceo, manager Used the software for: 3-5 years ### "customer service is a complete disaster" March 6, 2025 1.0 I’ve been a customer for over 10 years, and this company used to be easy to work with. Now, their customer service is a complete disaster. It’s impossible to reach anyone, and when you finally do—after waiting 7–8 hours for a call—they have no clear answers and no idea what they’re doing. Ordering new units is a nightmare, and existing customers are treated like nothing. But if you want to buy something new, suddenly, you’ll get through with no problem. It’s all about profit over service. I wouldn’t recommend this company to anyone unless they radically overhaul their customer service. They don’t deserve new clients. Pros there’s not much to be liked about this company Cons There’s nothing to like about this company. I’m just stuck with them because I already installed and purchased the units. Once my units are out of warranty, I’m replacing this company with another one. Review Source R Reviewer Safety Director Used the software for: 1-3 years ### "Onmitracs Review" January 28, 2025 4.0 Overall, still one of the best companies we used for ELD Compliance Pros At the time our company used it, we felt it was top of the line that met our needs. IFTA reporting reports, tracked drivers, fulfilled FMCSA ELD Regulations. Cons Support I think was the number one issue. While issues were few, support would tend to lag. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Omnitracs...BIGGEST regret!" February 13, 2025 1.0 We sold our business in 2022 and have notified the company numerous times (in writing) and about once every year have been contacted via email that they are continuing to bill us for the service! You think it has finally been taken care of and 1 year later, the process starts over again. RUN in another direction and avoid these headaches! Numerous contractor friends have had similar experiences. Pros Can't really think of anything our company liked Cons Extremely poor response times. Next to impossible to get to someone who can help you. It's always someone in another department that needs to take care of it. And, they say you can't contact that department by phone! Review Source R Reviewer Owner operator Used the software for: 3-5 years ### "Opinion of Elog from Omnitrac " March 23, 2020 5.0 I have recommended to others but they are wanting something other this product. They think that it’s to expensive but they have go threw several apps and products to get what they want. So it’s not more expensive I tried one other unit and got this one and never looked back!!! Pros Thus product is very easy driver friendly and management easy to. I would get some other options but haven’t had the time get it changed. Plan to do that in the near future. Great people to work with Cons I haven’t found anything that I don’t like. Review Source R Reviewer Ops Mgr Used the software for: 3-5 years ### "Omnitracs ELD " March 24, 2020 4.0 Omnitracs is very attentive and customer service is excellent. When you are on the road and run into any issues they are quick to help and correct. Pros The Omnitracs ELD was a must for us. We need reliable equipment to track HOS for our drivers and also track our vehicles. Simple to use simple to set up . Cons Depending on where we are located in the US connectivity can be an issue. this is the only fault we have with the ELD device. Review Source R Reviewer Owner operator Used the software for: Less than 1 year ### "Omnitracs software " August 10, 2021 5.0 Electronic logs Pros It's very easy to use self explanatory love it Cons There's no way around it if you move your truck it reads it immediately Review Source R Reviewer Director Used the software for: 1-3 years ### "Omitracs keeps us on track" March 13, 2020 5.0 Easy to use and customer service is very helpful - sales should be 24/7 Pros The ease of downloading reports and the violations notices Cons The multiple platforms when adding a truck Also sales should be 24/7 got shipped the wrong connector cable and the truck couldn't get on the road till Tuesday. Review Source R Reviewer President Used the software for: 1-3 years ### "Poor Customer Service" December 21, 2020 1.0 Very Poor problems with equipment never got call back from company. Pros They had a good sales people. When 1st talking with they made it sound good not good do not purchase this . Cons Customer service was extremely poor!!!! DO NOT PURCHASE VERY POOR PROBLEMS WITH UNITS AND SUPPORT. Review Source R Reviewer president Used the software for: 3-5 years ### "Feedback" March 23, 2020 4.0 Too long of wait times Pros Somewhat easy to use. Hard to get things transferred though Cons More ease to use and let know when updates are completed Review Source R Reviewer President Used the software for: 1-3 years ### "Great device" April 29, 2022 5.0 Pros Very easy to use and the options the device has to use many other functions. Cons Did the vice has a delay when you hit a button. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Highly Recommend" June 27, 2016 5.0 Have used Omnitracs for three years for fleet tracking, electronic logging and route planning. It has been a great experience for us. The technology is highly reliable and effective for managing our business. Pros Highly reliable. Cons User interface is not intuitive and takes some time to get used to. Review Source R Reviewer Safety Coordinator Used the software for: 3-5 years ### "Great exapectaions " February 26, 2017 5.0 Omnitracs is cutting edge. Great customer service and response time. Backoffice is very user friendly as well as the systems themselves for our drivers Pros User friendly Review Source R Reviewer ### "Great Product - little pricey" February 27, 2017 5.0 The product and software works great. This is an excellent tool to add to your box, however, based on other available options, the price point is a bit high, especially considering todays available tech. Review Source Christine H. Senior Director Information Technology Used the software for: 3-5 years ### "Improved our ability to react to unforeseen events." January 31, 2025 5.0 I have had the opportunity to implement and manage several technology solutions to optimize our operations. One of the most impactful tools we have implemented in recent years is Solera's Omnitracs, a comprehensive fleet management and logistics operations optimization platform. The implementation of Omnitracs was a smooth process thanks to the technical support provided by Solera. The implementation team was very cooperative and always available to answer any questions we had. Pros Omnitracs provides features that have greatly improved the efficiency of our fleet. It provides real-time vehicle monitoring, which improves our ability to respond to unforeseen events. It provides us with valuable insights through its built-in analytics tools. The cost-benefit ratio has been unbeatable as Omnitracs has proven to be a valuable route and fleet management tool. Cons It tends to show a little latency in updating data in real time, it also has some recurring costs that make it more expensive. Review Source Jeff R. Admin Used the software for: 3-5 years ### "Omnitracs - The good and the bad" January 21, 2025 4.0 Functioned well for our small trucking buisness Pros Truck mileage reports were great and it was very user friendly Cons Units were constantly going down and we were having to call customer service frequently Review Source Patrick H. RQSM Used the software for: 3-5 years ### "Omnitracs Thoughts" January 15, 2025 5.0 I used it daily to monitor driver habits, and utilized many report options to track trends and identify issues. Pros Reliability of the system and Reporting options. Cons Very dynamic program with significant learning curve. Review Source R Reviewer Training Coordinator Used the software for: 3-5 years ### "Fulfilled our needs" January 4, 2022 5.0 Overall we've had a positive experience with Omnitracs. I don't personally have a great frame of reference for comparison, but I can't imagine there's something significantly better for our needs out there as this checks all the boxes. Pros Omnitracs was reliable and offered everything we needed from a technology stance. Tracking of vehicles was effective and was helpful in normal operations and emergency situations (we could tell emergency services nearly exactly where the truck was if the driver was unreachable). Audits and searches were generally easy to use and gave you the information you were seeking. The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help. Cons The admin side of Omnitracs was clunky at times. There are still boxes/features that most folks aren't sure how to use or what they're for. It isn't as intuitive as some software, but that doesn't detract from the functionality. 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