# Omnitracs One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Omnitracs One the right Trucking solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/reviews --- Omnitracs One 3.5 (61) [View alternatives](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Omnitracs One Ease of use 3.7 Customer Service 3.3 ## Pros and Cons in Reviews Sophia Z Coach OperatorTranslation and Localization, 201 - 500 employeesUsed the software for: 6-12 months. “From tracking and scheduling to driver management and compliance, it provides all the tools we need in one platform.“ September 22, 2025 OJ Olalekan J AnalystTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays.“ September 17, 2024 Kaylin M Operations SupportOil & Energy, 10,001+ employeesUsed the software for: 1-2 years. “Omnitracs allows for our logistics and operations teams to seamlessly work together.“ July 11, 2025 OJ Olalekan J AnalystTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Inaccurate date range selection: The system struggles to pull data for a precise date range when generating reports.“ September 17, 2024 Christine H Senior Director Information TechnologyTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “It provides real-time vehicle monitoring, which improves our ability to respond to unforeseen events.“ January 29, 2025 Sophia Z Coach OperatorTranslation and Localization, 201 - 500 employeesUsed the software for: 6-12 months. “The system can feel overwhelming at first due to the number of features, so there’s a bit of a learning curve.“ September 22, 2025 JS Jelfry S SupervisorPackaging and Containers, 51 - 200 employeesUsed the software for: 6-12 months. “We have been using Omnitracs one for almost a year now, it's basically the best app to track your equipments (i use it to track my trucks in real time).“ March 26, 2025 VK Vladimir K owner, ceo, managerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I’m just stuck with them because I already installed and purchased the units. Once my units are out of warranty, I’m replacing this company with another one.“ March 3, 2025 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose M. Station Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Omnitracs overview" April 13, 2026 5.0 A great experience as mentioned before it is a perfect connection to drivers for logs, behaviors, and mileage. Pros It was detailed and specific to driver management and driver behaviors very user friendly. Logs were easy to read and breakdown. Cons Wish there was a way to incorporate fuel receipts i ti the equation.Also see if they could do alerts for specific state permits Review Source Sophia Z. Coach Operator Translation and Localization Used the software for: 6-12 months ### "Efficient and Reliable Fleet Management Solution" September 22, 2025 5.0 Omnitracs One has streamlined our fleet operations significantly. From tracking and scheduling to driver management and compliance, it provides all the tools we need in one platform. After the initial adjustment period, it has become an essential part of our daily operations. The efficiency gains and ease of monitoring have been a huge benefit to our business. Pros Omnitracs One makes managing drivers and vehicles much easier with its intuitive platform. The real time tracking is accurate, and the route planning tools save a lot of time and fuel. I also appreciate the log management features, which help keep everything compliant and organized. Overall, it provides excellent value for the money. Cons The system can feel overwhelming at first due to the number of features, so there’s a bit of a learning curve. Occasionally, the mobile app can be slightly slow to sync, but it usually resolves quickly. Review Source BW Bobbi W. Director of safety and recruiting Transportation/Trucking/Railroad Used the software for: 2+ years ### "Omnitracs one review " March 2, 2026 3.0 Overall it has been a struggle to get the help needed. Therefore, my overall experience has not been that great. Pros I liked most thing’s about it and especially what it covered for the fleet management aspect of it. Cons Well their customer service is horrendous and it’s impossible to ever get an answer that is helpful. Review Source Kaylin M. Operations Support Oil & Energy Used the software for: 1-2 years ### "Omnitracs in the Oil Distribution Industry " July 11, 2025 4.0 Overall my experience is a positive one. The world is ever changing and with many of our teams working remote and out of state this platform allows for a near seamless transfer of information. Logistics is able to route and provide manifest which allow our operations team to then pull orders and prepare for the deliveries the next day! Pros I enjoy the ease of accessing our driver manifest that we utilize daily. Omnitracs allows for our logistics and operations teams to seamlessly work together. Cons I do experience from time to time a delay, it can be slow to load information. I also wish the reports menu was easier to physically navigate. It can be difficult to view the options. Review Source TH Tammy H. Safety Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Onmitracs Review" January 27, 2025 4.0 Overall, still one of the best companies we used for ELD Compliance Pros At the time our company used it, we felt it was top of the line that met our needs. IFTA reporting reports, tracked drivers, fulfilled FMCSA ELD Regulations. Cons Support I think was the number one issue. While issues were few, support would tend to lag. Review Source RA Rusty A. Fleet managerowner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good tracking software " December 16, 2024 3.0 Overall it met my tracking needs, but updating equipment was going to be expensive. Customer support left a little to be desired Pros Vehicle tracking was helpful and provided lots of additional information Cons Customer service was lacking, and pricing became too high Reason for choosing Omnitracs One Promotional pricing that was initially offered by omitracs team Review Source RF Richard F. safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Omnitracs " March 19, 2024 1.0 not good, we were over charged, the system didnt perform what was promised and or stated. Pros That we replaced it with a much better product. Cons To expensive, very slow servers, cameras are very expensive and clunky to operate, install, etc. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Omnitracs One by mistake, we now have Samsara and are VERY happy! Review Source VK Vladimir K. owner, ceo, manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "customer service is a complete disaster" March 3, 2025 1.0 I’ve been a customer for over 10 years, and this company used to be easy to work with. Now, their customer service is a complete disaster. It’s impossible to reach anyone, and when you finally do—after waiting 7–8 hours for a call—they have no clear answers and no idea what they’re doing. Ordering new units is a nightmare, and existing customers are treated like nothing. But if you want to buy something new, suddenly, you’ll get through with no problem. It’s all about profit over service. I wouldn’t recommend this company to anyone unless they radically overhaul their customer service. They don’t deserve new clients. Pros there’s not much to be liked about this company Cons There’s nothing to like about this company. I’m just stuck with them because I already installed and purchased the units. Once my units are out of warranty, I’m replacing this company with another one. Review Source Christine H. Senior Director Information Technology Telecommunications Used the software for: 2+ years ### "Improved our ability to react to unforeseen events." January 29, 2025 5.0 I have had the opportunity to implement and manage several technology solutions to optimize our operations. One of the most impactful tools we have implemented in recent years is Solera's Omnitracs, a comprehensive fleet management and logistics operations optimization platform. The implementation of Omnitracs was a smooth process thanks to the technical support provided by Solera. The implementation team was very cooperative and always available to answer any questions we had. Pros Omnitracs provides features that have greatly improved the efficiency of our fleet. It provides real-time vehicle monitoring, which improves our ability to respond to unforeseen events. It provides us with valuable insights through its built-in analytics tools. The cost-benefit ratio has been unbeatable as Omnitracs has proven to be a valuable route and fleet management tool. Cons It tends to show a little latency in updating data in real time, it also has some recurring costs that make it more expensive. Review Source LK Lana K. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Omnitracs...BIGGEST regret!" February 12, 2025 1.0 We sold our business in 2022 and have notified the company numerous times (in writing) and about once every year have been contacted via email that they are continuing to bill us for the service! You think it has finally been taken care of and 1 year later, the process starts over again. RUN in another direction and avoid these headaches! Numerous contractor friends have had similar experiences. Pros Can't really think of anything our company liked Cons Extremely poor response times. Next to impossible to get to someone who can help you. It's always someone in another department that needs to take care of it. And, they say you can't contact that department by phone! Review Source NM Nicole M. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Go with a different company" September 27, 2023 1.0 Pros Absolutely nothing. There is nothing I like about Omnitracs Cons Customer service is less than poor. Good luck trying to get ahold of anyone! To cancel, they say you can only email. Ive tried calling every phone number I can get my hands on, and the answer is always "you must send an email". I have sent well over 10 emails in the past 5 days, no answer. If you have a team of less than 80, you will not have an account manager, you must call the 1-800 number. This company is a scam. Review Source JB John B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Poor customer service" May 3, 2022 3.0 Technical support is good. Customer service is awful, they don’t return phone calls or emails, I’m going to look at some other options for my ELD. Pros The eld is easy to use, I have used Qualcomm/Omni tracks for 10+ years Cons The equipment is not dependable, I in the process of having the third monitor installed in less than year and half. Review Source MS Matthew S. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Owner" October 18, 2022 5.0 Pros Can with a device to install in the truck. System never had any issues with wifi. Cons This device and system wasn't missing much. Review Source HM Harry M. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "A good electronics log book" December 24, 2021 5.0 Pros \- Electronic log book with lot of features like GPS tracking, dash cam for trucks, trailer tracking, ifta reports ect. Cons A little more price point as compared to others. Review Source SK Steve K. Relocation specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Underwhelming " July 19, 2022 1.0 Fair Pros Easy to install......................... Cons The system is slow and laggy, the components inside the omnitracks are low quality and outdated filled with the cheapest of parts. This is probably why the system is slow and very quirky to use. Example: the system has over 70% memory utilization at idle, and why is the system storage at 87% full? The CPU is a quad core however it appears to operate with little to no cache on the chip. Review Source DG Daniel G. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Long term view, great service." March 12, 2020 5.0 Excellent. \[SENSITIVE CONTENT HIDDEN\] is a perfect rep, dealing with issues swiftly and fairly. Pros Easy to use, intuitive design. Great support staff when there is an issue. Cons Some recurring issues with the IVG firmware. Review Source JP Jamie P. IT Paper & Forest Products Used the software for: 2+ years ### "Powerful system, Cumbersome User Experience" November 10, 2017 3.0 Pros Roadnet provides an intuitive routing system that allows you to plan our daily deliveries based on predefined zones. Cons The user experience is awful. There was very little guidance with setting up our system for our usage. The fact that the data is web based causes major issues with speed in the mornings when the majority is trying to route for their day. Review Source DB Diane B. Assistant Excecutive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Services portal" March 12, 2020 5.0 Excellent Pros Driver performance, truck location, ease to use Cons I would like to be able to activate ELOG myself Review Source NG Nathan G. Safety Coordinator Oil & Energy Used the software for: 2+ years ### "Great exapectaions " February 26, 2017 5.0 Omnitracs is cutting edge. Great customer service and response time. Backoffice is very user friendly as well as the systems themselves for our drivers Pros User friendly Review Source SC Scott C. Used the software for: ### "Great Product - little pricey" February 26, 2017 5.0 The product and software works great. This is an excellent tool to add to your box, however, based on other available options, the price point is a bit high, especially considering todays available tech. Review Source JS Jelfry S. Supervisor Packaging and Containers Used the software for: 6-12 months ### "Very pleased with Omnitracs One" March 26, 2025 5.0 My experience has been awesome. At first i was a little worried because i am not very savvy at technology but it is really user friendly and customer support is in another level of quality. Pros We have been using Omnitracs one for almost a year now, it's basically the best app to track your equipments (i use it to track my trucks in real time). Me and my \[sensitive content hidden\] own 15 trucks of different sizes and we rent it to trusted people, however, we need to know all the time where they are at since we transport different merchandise of differents companies that also want to know if they products are safe. Cons I haven't seen any drawbacks yet, i really like work with it. Review Source JD Jessica D. Admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Omnitracs - The good and the bad" January 20, 2025 4.0 Functioned well for our small trucking buisness Pros Truck mileage reports were great and it was very user friendly Cons Units were constantly going down and we were having to call customer service frequently Review Source PH Patrick H. RQSM Transportation/Trucking/Railroad Used the software for: 2+ years ### "Omnitracs Thoughts" January 14, 2025 5.0 I used it daily to monitor driver habits, and utilized many report options to track trends and identify issues. Pros Reliability of the system and Reporting options. Cons Very dynamic program with significant learning curve. Review Source AA Alan A. Dispatch Manager Logistics and Supply Chain Used the software for: 2+ years ### "Old system but dependable" October 15, 2024 3.0 It is an older system that seems outdated by the modern competition Pros The fact it is a system most drivers are familiar with Cons The slow reaction time when you are editing logs Review Source OJ Olalekan J. Analyst Transportation/Trucking/Railroad Used the software for: 2+ years ### "From my view" September 17, 2024 4.0 I would say apart from the Cons highlighted, Omnitracs is a good Provider and still very much active in the industry. Pros I love their performance monitoring and some other lovely features. Cons Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays. Inaccurate date range selection: The system struggles to pull data for a precise date range when generating reports. It often extracts data outside the specified period, relying on extraction cycles rather than exact dates. For example, if March data is requested, the system may also pull February data because the last signal was received during that month. Need to improve technology: The platform's technology needs an upgrade to better handle specific requirements, such as precise data extraction, smoother updates, and overall system reliability. Review Source Similar Products Featured ## Related categories [Fuel Management](https://www.capterra.com/fuel-management-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.