--- title: "Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shift4 the right Payment Processing solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70936/Shift4/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-15" --- Shift4 3.8 (143) [View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 15th, 2026 # Reviews of Shift4 Ease of use 4.0 Customer Service 3.7 ## Pros and Cons in Reviews SB Shahram B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage“ August 23, 2025 CB Cody B OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech.“ February 10, 2026 SF SYLVAIN F GMFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription.“ July 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned.“ October 30, 2025 AR ANDRES R Systems AdministratorFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “For the most part it's a great product, issues are very rare and when they come up it's easy to fix.“ May 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution.“ October 30, 2025 OB Oluwatoyin B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “I also like how it prints receipts for the customers and has a loyalty program.“ May 7, 2024 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD G. Controller Automotive Used the software for: 2+ years ### "Great and Easy to Use" September 12, 2018 5.0 We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices. Pros It is very easy to use and I have no issues batching out our transactions. Cons My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy). Review Source MA Muhammed A. Director Food & Beverages Used the software for: Less than 6 months ### "Shift 4 dine point of sale " October 16, 2026 5.0 Our experience with Shift4 has been really good so far. It was easy to set up, simple to learn and convenient to use on a day-to-day basis. Running a chicken shop can get very busy, so having a reliable till system that makes taking orders and payments straightforward is a big help. It saves time, keeps things organised and makes serving customers easier, especially when we have a lot of orders coming in. Overall, it’s been a good choice for our business. Pros The best thing about Shift4 is how easy it was to set up and start using. We didn’t need to spend ages figuring everything out, and it was straightforward to get the system running in our chicken shop. Taking orders and processing payments is simple, which makes a big difference when we’re busy, especially during rush hours. It’s convenient having everything in one place, and it helps keep things organised and running smoothly. Cons There’s a little bit to get used to at first, but once you understand how everything works, it’s easy to use. Overall, we haven’t had any major issues, and it does what we need it to do for the shop. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Shift 4 offered us a much cheaper transaction rate and hardware set up cost compared to square. We went from paying £120 per month and 1.9% per transaction to just £49 per month and 0.7% per transaction ! Absolute bargain. Review Source MM Mike M. Owner Internet Used the software for: 2+ years ### "Terrible company with abysmal service " September 3, 2026 1.0 I recently attempted to enable processing again after putting additional fraud-prevention measures in place. Within only a few hours, I received approximately 300 fraudulent card-testing attempts, forcing me to disable processing again. I contacted Shift4 to cancel my account and, after spending approximately one hour on hold, was told I had two choices: cancel immediately and pay a $1,000 early termination fee, or remain under contract for another 10 months. This is particularly frustrating because I have been a Shift4 customer for more than a decade. In August I processed zero transactions and $0 in sales through Shift4, yet I was still charged $85.58 in fees. I requested that Shift4 waive the $1,000 termination fee and close my account immediately. I was told that request will take approximately five days to review and that I will receive a decision by email. I will update this review again once Shift4 responds. After more than 10 years as a customer, I am extremely disappointed with how difficult and expensive they are making it to end the relationship. Pros I don't like anything about this company. Their fees are high, customer service is terrible, I waited for an hour just to talk to someone. Cons Unfortunately, my experience with Shift4 has gotten even worse. After more than 10 years as a customer, I decided to close my merchant account because of persistent card-testing fraud that has made the service impractical for me to use. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Way better fees, easier to use, better service Review Source VD Vanessa D. Owner of my bussiness Restaurants Used the software for: 6-12 months ### "I’m using in my restaurante Sabor Tecleño ltd" October 15, 2026 5.0 Fantástic and very nice company. I’m very happy from customer services. I recomen one of my neighbour restaurante and she is Also happy Pros It’s a absolutly valué for money card machine. I’m not paying monthly rental so I’m very happy. Good thing is i for sim card as well. No need to pay for that . Cons For me nothing is bad, everything is perfect in shift 4 . Really satisfied with all the best sevices of shift4 Switched from [SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/) Because I was looking fast, free and good customer services Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear you’re happy with the value of your Shift4 card machine and that it's a good fit for your business. We look forward to continuing to support you. BS Becky S. Director Retail Used the software for: 1-2 years ### "Revenues from a greenhouse " October 15, 2026 5.0 Positive, when the card machine stopped working they were helpful in getting a new machine dispatched straight away. Pros The rep \[sensitive content hidden\] is fantastic, always really helpful whenever I have a query. I’m not great with technology and he is very patient. The card machine works well and that’s not always been the case given that we work in a greenhouse Cons Nothing to complain about. App works when I remember to use it, statements sent through every day and assistance readily available. Switched from [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) Not good value for money & slow to make payments Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear your card machine is working reliably, especially in a greenhouse environment where connectivity can sometimes be a challenge. We look forward to continuing to support your business. SM Shelagh M. Owner Arts and Crafts Used the software for: 1-2 years ### "Great product " October 15, 2026 5.0 Really pleased with it. I've recommended it to others because of my experience. I've had it for over a year and find it completely reliable. Pros Extremely easy to use at any venue. Reasonable fees and prompt deposits. Good customer service. Highly recommended Cons I genuinely have nothing bad to say about Shift4 and i have had it for over a year. It's really easy to use Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Recommended by a friend who put me in touch with Gavin. He explained the whole process in detail Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear you’re finding the terminal easy to use across different venues and that the competitive fees, prompt deposits, and helpful service are working well for your business. We appreciate your recommendation and look forward to continuing to support you. AD Anna D. Hairdresser Hospitality Used the software for: 1-2 years ### "Shift pay review " October 15, 2026 5.0 Highly recommended \[sensitive content hidden\] has helped me every step of the way and is always at the end of the phone should I need anything Pros Very easy to use for both the business and the client . Has many uses and customer support great \[sensitive content hidden\] is fantastic Cons Money can be late dropping following day which is a pain but only because I like to forward all reports before I start work Switched from [Elavon](https://www.capterra.com/p/183057/Elavon/) I followed \[sensitive content hidden\] he’s always looked after me since being self employed Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear you’re finding the system easy to use for both your business and your customers, and that its versatility is making a positive difference. We look forward to continuing to support your business. SGB Sebastián Giraldo B. Director of my company Restaurants Used the software for: 6-12 months ### "Donfa parilla" October 15, 2026 5.0 My ovarall experience is excellent. Very good payment services. Customer service is also nice. I am ovarall impressed by shift4 Pros This is the perfect machine for value of money and customer services. I'm very impressed of this and gonna use for my future business as well Cons Shift 4 is the best company at the moment. Can't say anything least honestly I am very happy for all services. Switched from [SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/) Because I was looking for good rate and best customer services Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s wonderful to hear you’re impressed with the value and customer service, and that the card machine has been such a great fit for your business. We truly appreciate your trust in Shift4 and are excited to support your future business ventures as well. TR Tom R. Chiropractor Alternative Medicine Used the software for: 6-12 months ### "Great System" October 16, 2026 5.0 Fantastic. All round quick, easy, simple and straightforward. Customer service has been brilliant and no complaints at all. Pros I love how easy it was to do, just some quick forms that \[sensitive content hidden\] helped me fill out and it was done there and then. Cons Nothing - it was all very easy and quick to do. Payments come through fast and the terminal is easy to use. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The pricing and the ease of use were what made me want to swit Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear the sign-up process was quick and straightforward and that you received helpful guidance along the way. We look forward to continuing to support your business. VGYA Vania Guacira Yamilethd A. Business owner Restaurants Used the software for: 6-12 months ### "Savafi food fusions ltd " October 15, 2026 5.0 My overall experience is very very good. Services are very nice. Agent is very nice and and provide best service. Pros Its is very easy to use card machine and easy to understand all features, So quick and fast card machine. Cons Honestly i liked that overall. I can not think to say any bad point for this company. So no least words . Switched from [Teya Health](https://www.capterra.com/p/10048788/Teya-Health/) Because i was looking for a good and low blended rate Review Source Response from Shift4 October 22, 2026 Thank you for sharing your feedback. It’s great to hear you’re enjoying the speed and ease of use of your card machine and that the features are simple to understand. We look forward to continuing to support your business. TS Tom S. Owner Restaurants Used the software for: I used a free trial ### "Not a fan, very hard to use." February 19, 2026 2.0 Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. Pros Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. Cons The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Trying to find something easier, but this is NOT it. Review Source Response from Shift4 February 24, 2026 Thank you for sharing your feedback. We’re sorry to hear about the ongoing challenges and understand how frustrating it can be. We’d appreciate the opportunity to connect directly, review your configuration, and help simplify and optimize your setup so it works the way you need it to. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. MZ Maksim Z. Co-CEO Food & Beverages Used the software for: Less than 6 months ### "Biggest Scam There Ever Was!" March 20, 2025 1.0 We were lied to on the phone about the software, told it had capabilities that it did not. Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech support admitting it will not work for us. They are now trying to have me cancel and pay $2,400 or charge me $310 a month in no usage fees Pros Nothing these people are scam artists that are only interested in your money Cons Everything! Truly a garbage software garbage hardware and horrible customer support! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price was definetly a factor I was lied to about capability as well Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) I tried to switch but it was such hot garbage even compared to arryved that I had to fall back to arryved Review Source TB Tauna B. owner Hospitality Used the software for: 2+ years ### "unable to cancel service" June 21, 2024 1.0 Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4. Pros Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Cons Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Switched from [Elavon](https://www.capterra.com/p/183057/Elavon/) Better connectivity, better reports, better service. Review Source Response from Shift4 July 2, 2024 Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. MM Molly M. Director of Billing Hospitality Used the software for: 1-2 years ### "Do not use" March 27, 2023 1.0 Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent. Pros I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the \[sensitive content hidden\] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep. Cons Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful. Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/) Reason for choosing Shift4 This was a choice made by my predecessors and Elavon is by far a superior product. Review Source Response from Shift4 March 28, 2023 Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support CC Clifton C. Owner Restaurants Used the software for: 1-2 years ### "BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM!" August 23, 2024 1.0 great! unless you have an issue! Pros I have a great local rep that I always have to call because the larger company usually cant help. Cons when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor! Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Shift 4 bought our POS system company so we HAD to use them or buy a whole new system! Review Source Response from Shift4 September 3, 2024 Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. SE Shawn E. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Shift 4" June 1, 2024 1.0 Worst company I’ve worked with so far for us. Pros Knowing I was going to be done with them soon Cons Lack of caring , faulty equipment. Crap software. Security that a 1st grader could hack Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) They bought them 🤷‍♂️. I didn’t have a say. Review Source Response from Shift4 July 2, 2024 Hello Shawn, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. SF SYLVAIN F. GM Food & Beverages Used the software for: 2+ years ### "WORSE CUSTOMER SERVICE POSSIBLE" July 9, 2025 1.0 We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) TO FIND THE REASON WHY WE PAY FOR A SERVICE Review Source Response from Shift4 July 30, 2025 Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. WA Wissem A. Director Banking Used the software for: Less than 6 months ### "Great service highly recommended " October 15, 2026 5.0 Good I would recommend shift to any small business specifically \[sensitive content hidden\] service being great and helpful Pros Coast efficent good service recommend by a friend for new business starters met everything they promised Cons Waiting for machine to arrive toke mealy 2 weeks to deliver but was explained due to a hight demand the company had a backlog Review Source Response from Shift4 October 23, 2026 Thank you for sharing your feedback. It’s great to hear Shift4 has been a cost-effective choice for your new business and that the service has lived up to your expectations. We’re glad your friend’s recommendation led to such a positive experience and look forward to continuing to support your business as it grows. AR Adil R. Administrator Food & Beverages Used the software for: Less than 6 months ### "Card Machine 💪🏾💪🏾💪🏾" October 18, 2026 5.0 I’ve used the machine for sometime and haven’t had any single issue so far, very pleased with service and the fee Pros Lower transection fee. I was paying double the fee previously and \[sensitive content hidden\] Sales Rep was very helpful before and after set-up Cons No complaints at all. There wasn’t anything that’s worth mentioning as I haven’t had any issues whatsoever Review Source JS John S. Owner Restaurants Used the software for: 6-12 months ### "Misrepresentation " December 28, 2024 1.0 Awful Shady. No escalation process is ridiculous. Pros Nothing. They are a misleading company. I would not use. Cons They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret Review Source Response from Shift4 January 8, 2025 Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. Please reach out to us at reviews@shift4.com so we can review your case and work toward a resolution. WK Walter K. Owner and stylist Consumer Services Used the software for: 2+ years ### "STAY AWAY from the headaches of poor customer service" April 7, 2023 1.0 Serious customer service issues. Not functional enough with their software and they took away useful features. Inventory is tedious and needs to be better streamlined. Often entered items and then they disappear. Fees fluctuate too much with no explanation.. Pros The interface with booking was easy to use but unfortunately our stylists could not use the remote access to keep up on appointments. Cons Customer service is VERY POOR. Takes forever to get the, and never have the same answer when you have to make multiple calls. Also they never explain the additional charges. This company may do well with restaurants and bars , but they are NOT for any other business , like ours- a salon.They took away features from their software as well. The analytics were not simple to use and numbers never matched ours…still can’t figure why. The fluctuating process fees were outrageous at times. When we ended using them , fees for not using were piled on and still they could not explain the fluctuation on price whenWE DID NOT USE THEM. Reason for choosing Shift4 The boss is technologically challenged. As the IT person now, I would have NEVER HAVE GOTTEN INVOLVED with this company with out researching more. Terrible rating and reviews. Review Source Response from Shift4 January 25, 2024 Hello Walter, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. kL kent L. General Manager Automotive Used the software for: 2+ years ### "Shift 4 rips companies off" August 27, 2024 1.0 horrible experience company reps pass bad information can not be trusted Pros we were a long time customer 7 plus years Cons the company lied about reducing there merchant fees and percentage when we came across and less expensive vender. After telling us they would match we stayed only to find out they didn't match. When we approached shift 4 with this, the response was sign this new contract. i want out not a new contract Review Source Response from Shift4 September 3, 2024 Hello Kent, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. FL Fitzgerald L. Managing Member Restaurants Used the software for: 2+ years ### "Stay Away " March 6, 2024 2.0 Really bad. they say that they will return the call but no one does. Pros I did not find any pros as they were constantly loosing connections Cons Constant problems with the connectivity of the terminals. Customer service is non existent. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from Shift4 March 12, 2024 Hello Fitzgerald, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. RG Roberto G. CEO Restaurants Used the software for: 6-12 months ### "SkyTab POS is a Game-Changer!" June 28, 2023 5.0 Pros I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences. Cons There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups. Review Source Response from Shift4 July 10, 2023 Hi Roberto — We're so happy to hear that you've had a positive experience with SkyTab and find it very easy to use. Thank you for leaving a review! iA iris A. MANAGER Restaurants Used the software for: 6-12 months ### "Easier and faster equal to better customer service!!!" August 3, 2023 5.0 At the begining was kind of diferent but soon we love it because everything is easier to use Pros I can have all the reports in my own cellphone.. Cons So far I like it better than my old system Review Source Response from Shift4 August 8, 2023 Hello Iris. We're pleased to hear your experience with our customer service team has been excellent. We love to hear that you're enjoying everything SkyTab has to offer. Thanks for leaving a review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.