--- title: "Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shift4 the right Payment Processing solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70936/Shift4/reviews/" page_type: "reviews" language: "en" --- Shift4 3.5 (114) [View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Shift4 Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews SB Shahram B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage“ August 23, 2025 CB Cody B OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech.“ February 10, 2026 SF SYLVAIN F GMFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription.“ July 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned.“ October 30, 2025 ZB Zach B BartenderFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows 95.“ October 18, 2023 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution.“ October 30, 2025 AR ANDRES R Systems AdministratorFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “For the most part it's a great product, issues are very rare and when they come up it's easy to fix.“ May 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD G. Controller Automotive Used the software for: 2+ years ### "Great and Easy to Use" September 12, 2018 5.0 We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices. Pros It is very easy to use and I have no issues batching out our transactions. Cons My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy). Review Source VR Verified Reviewer Manager Food & Beverages Used the software for: I used a free trial ### "Skytab please add chownow to your system " August 23, 2025 4.0 Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage Pros Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, Cons After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Shift4 Square pos not able to customize my receipt by add customer’s information Review Source Response from Shift4 September 23, 2025 Thanks for your feedback! We’re happy to let you know that ChowNow is currently available and can be set up right in your Lighthouse back office. We’re always working on new integrations to help your business run smoothly! CB Cody B. Owner Sports Used the software for: 1-2 years ### "Do not use Shift 4" February 10, 2026 1.0 The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process Pros It was a pretty easy system, The workflow was nice with starting tabs and I enjoyed the backend product. Cons The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech. Once a tech was scheduled they would show up hours late or sometimes not at all often trying to fix the system while we are operating the business. (after 6pm). The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. They raised my annual fee of $189 to $975 this January and said that since I was in the process of cancelling they will not adjust it. Companies like this do not deserve a chance to earn your business, save the nightmare and go with toast, this company sucks! Review Source Response from Shift4 February 24, 2026 Thank you for taking the time to share your experience. We’re glad to hear there were aspects of the system you found solid and that the workflow worked well for your team. That said, we’re very sorry for the downtime and service challenges you described. We’d welcome the opportunity to review your account and better understand what occurred. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. JL Jasper L. Owner Restaurants Used the software for: 1-2 years ### "Predatory, terrible customer service with no actual support. Devices constantly not working and no one knows what they're doing there." October 30, 2025 1.0 Pros Absolutely nothing. The entire customer experience from start to finish was rough and we're in dispute. Cons Our experience with Shift4 / Lighthouse has been nothing short of a nightmare, and we want to warn other businesses before they fall into the same trap. They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution. Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained. In May, we were told the account was closed—only to be charged again illegally afterward. We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank. Shift4 then deliberately circumvented this block by using alternate business names to attempt to process payments—a blatant act of fraud. To make matters worse, they never provided statements or explanations for unauthorized fees, including a $500 charge no one could account for. We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned. Their customer service is atrocious—you never speak to the same person twice, and no one takes ownership of your issue. We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache. We strongly advise all small businesses to avoid Shift4 / Lighthouse at all costs. They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. Protect your business and stay far away. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We were told the product was better in every way. It was not. Review Source TS Tom S. Owner Restaurants Used the software for: I used a free trial ### "Not a fan, very hard to use." February 19, 2026 2.0 Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. Pros Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. Cons The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Trying to find something easier, but this is NOT it. Review Source Response from Shift4 February 24, 2026 Thank you for sharing your feedback. We’re sorry to hear about the ongoing challenges and understand how frustrating it can be. We’d appreciate the opportunity to connect directly, review your configuration, and help simplify and optimize your setup so it works the way you need it to. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. CM Chris M. Owner Restaurants Used the software for: 1-2 years ### "Stay away from shift4" June 25, 2025 1.0 Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. Pros You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also! Cons Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Shift4 Cc processing fees were able to be passed along Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) CC processing fees. Toast is superior shift4 is a Chinese knockoff Review Source Response from Shift4 June 30, 2025 Hello Chris - We’re sorry to hear about the frustrations you’ve experienced. Providing reliable service and clear communication is very important to us, and we regret that we didn’t meet your expectations. Please reach out to us at reviews@shift4.com with your contact information and details about your experience so we can escalate this and work toward a resolution. Your feedback helps us improve, and we appreciate the opportunity to address your concerns. JS Jason S. President Restaurants Used the software for: 2+ years ### "BUYER BEWARE" May 1, 2025 1.0 Toast or Cloverdale are far better POS companies. It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and correct the problem. This was also the point they tried to coerce us to continue with their services by giving a $1500 credit to us. We still took the $3K buy out option, just to get rid of this awful company. STAY AWAY! Pros You can continue credit card processing in internet outage. Cons Equipment ordering and set up. Most support calls directed overseas. cancellation fees even after their incompetence. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) Would not take credit card payments during internet outage. Review Source Response from Shift4 June 30, 2025 Hello Jason - We’re sorry to hear about the challenges you’ve faced with equipment setup and support. Our goal is to provide reliable service and clear communication throughout your experience. Please reach out to us at reviews@shift4.com with your contact details and issue information so we can escalate this and work toward a resolution. We appreciate your feedback as it helps us improve our services. RW Roger W. Owner Retail Used the software for: 1-2 years ### "Started well but nearly impossible to cancel" May 1, 2025 1.0 Initially good but nearly impossible to cancel. Continued to charge fee after service cancelled and then charged high fee to cancel. Pros Pretty prompt with processing. Experience started with no issues and processing was prompt. Cons Extremely hard to cancel service. We cancelled service over a year ago and they continued to debt fee from our account. Was then told we could not cancel unless we paid $1,000 (which I found nowhere in the contract). Terrible problem resolution procedures. Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) Cost was the biggest factor. Easy of switching also important Review Source Response from Shift4 June 30, 2025 Hello Rodger - We’re sorry to hear about the difficulties you’ve experienced with canceling your service. We understand how frustrating this must be and take your concerns seriously. Please reach out to us at reviews@shift4.com with your contact information and details about your issue, and we’ll ensure it is escalated promptly. We are committed to learning from these situations and improving our services to better support our customers. Thank you for sharing your feedback. MR Mary R. Owner Restaurants Used the software for: 1-2 years ### "Annoyed Customer" April 16, 2025 1.0 I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time Pros Ease of use was good, I liked that the program was simple and easy to figure out Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared Review Source MZ Maksim Z. Co-CEO Food & Beverages Used the software for: Less than 6 months ### "Biggest Scam There Ever Was!" March 20, 2025 1.0 We were lied to on the phone about the software, told it had capabilities that it did not. Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech support admitting it will not work for us. They are now trying to have me cancel and pay $2,400 or charge me $310 a month in no usage fees Pros Nothing these people are scam artists that are only interested in your money Cons Everything! Truly a garbage software garbage hardware and horrible customer support! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price was definetly a factor I was lied to about capability as well Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) I tried to switch but it was such hot garbage even compared to arryved that I had to fall back to arryved Review Source CC Cassie C. Managing Partner Restaurants Used the software for: Less than 6 months ### "Will use in additional restaurants " July 25, 2023 5.0 Love SkyTab POS and the sales and implementation teams were amazing. Quick to answer questions and so helpful. \[sensitive content hidden\] are my heros!! Pros I love that I can manage my restaurant from anywhere. Makes having a start up so much easier! Cons There are a few small things, but nothing that would prevent me from implementing in our next restaurant. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Pricing was a huge factor. We were able to get all the same features for a fraction of the price. Review Source Response from Shift4 August 2, 2023 Hi Cassie — We're so happy to hear that you've had a positive experience with SkyTab. Thank you for leaving a review! ED Elizabeth D. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Bait and switch" February 17, 2025 1.0 Horrible. They said if I switched over to charging the customers 3%, there would not be any fees. They have added monthly fees and a contract which is charging $525 in early termination fees. Old bait and switch. Pros I could get a real person on the phone...if I waited. Cons They added a contract and fees without telling me. Review Source BJ Bruce J. CPA Accounting Used the software for: 6-12 months ### "Shift4 corporate is the worse run company I have experinced" October 29, 2024 1.0 HORRIBLE!! It has been a terribly exasperating experience to try and get information out of them to try and understand their reports. Pros It works fine but that's as far as it goes. Read on. Cons There is NO support. None, Nada, Zilch. I cannot possibly express how awful their support is. Further more if they tell you they will have someone get back to you, give it up because you will not, in all likely hood, hear from anyone. Review Source Response from Shift4 November 12, 2024 Hello Bruce. We're truly sorry to hear about your experience and understand your frustration. Our team strives to provide timely and helpful support, and we regret that we fell short in your case. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Your feedback is important, and we're here to help! MH Michael H. Owner Consumer Goods Used the software for: Less than 6 months ### "Fraud attempt " November 5, 2024 1.0 Nothing to report because we didn’t receive anything but debits to our bank for nothing. Pros Actually never received service from them. Cons Their kiosk partner didn’t deliver anything to us and shift4 has been trying to collect their monthly fees. They provided no services. Review Source Response from Shift4 November 19, 2024 Hello Michael. We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we’d like to help resolve this for you. Please reach out to us at reviews@shift4.com with your contact information and issue details, so we can review your account and address this issue promptly. Thank you for bringing this to our attention. kL kent L. General Manager Automotive Used the software for: 2+ years ### "Shift 4 rips companies off" August 27, 2024 1.0 horrible experience company reps pass bad information can not be trusted Pros we were a long time customer 7 plus years Cons the company lied about reducing there merchant fees and percentage when we came across and less expensive vender. After telling us they would match we stayed only to find out they didn't match. When we approached shift 4 with this, the response was sign this new contract. i want out not a new contract Review Source Response from Shift4 September 3, 2024 Hello Kent, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. KS Karen S. President Restaurants Used the software for: 1-2 years ### "Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing " June 29, 2023 5.0 Pleasant. Complete. Efficient. Trusted. Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. \[sensitive content hidden\] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. Cons I would love to write about an opportunity here, but I really cannot think of one. Review Source Response from Shift4 July 10, 2023 Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! DC Devin C. Owner Restaurants Used the software for: Less than 6 months ### "The absolute worst " October 18, 2023 1.0 They screwed up the order, the delivery 3x, the installation was a nightmare as they messed up our whole network and they sent morons out to fix it who did nothing and said we were all set. We went with Clover after spending over 50 hours on hold with them and getting nowhere and now we can’t even ship their crappy product back to them because they don’t have us listed as owners of the company that they send bills to. They’re emailing the previous owner shipping labels and when we call them they say we can’t speak to anyone because we’re not who they have listed as the owner.Absolutely moronic and as rude as it gets. They should be ashamed of themselves. Pros Nothing. They are literally the worst company to ever exist. Cons Their customer service is embarrassingly bad. They are rude, inept, arrogant and disrespectful. They lie with confidence while reading their script. They are trained to never let you speak to a manager. Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) It was 12 years old and stalling constantly Review Source Response from Shift4 October 30, 2023 Hello Devin – We're deeply sorry for the negative experience you've had with us. This falls well below our service standards, and we take your feedback seriously. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. iA iris A. MANAGER Restaurants Used the software for: 6-12 months ### "Easier and faster equal to better customer service!!!" August 3, 2023 5.0 At the begining was kind of diferent but soon we love it because everything is easier to use Pros I can have all the reports in my own cellphone.. Cons So far I like it better than my old system Review Source Response from Shift4 August 8, 2023 Hello Iris. We're pleased to hear your experience with our customer service team has been excellent. We love to hear that you're enjoying everything SkyTab has to offer. Thanks for leaving a review! JC Joaquin C. Owner Restaurants Used the software for: Less than 6 months ### "Five Stars! " July 20, 2023 5.0 I highly recommend this system to anyone who is looking into POS systems for their business/establishment. Pros We recently opened a restaurant and we have been so pleased with the how easily we’ve been able to navigate our Skytab POS. The registers are super easy to learn, our team has had no issues learning it. Our employees who have worked at other restaurants have mentioned that this is the easiest one they have ever used! I also love that it helps keep track of employee time locks, and generates reports on sales etc. Our reps (\[sensitive content hidden\] / \[sensitive content hidden\]) have been beyond amazing. They have been so helpful and thorough with any questions we’ve had arise. Cons Any con I have is that I wish I was able to completely remove a menu item that is not needed, instead it only allows you to inactivate it. But this is a minor personal preference. Review Source Response from Shift4 July 25, 2023 Hello Joaquin, we're so happy to hear that you are loving your SkyTab POS and the ease of use. Thank you for your detailed review. We look forward to continuing to work together! DS David S. Owner Retail Used the software for: 6-12 months ### "They will lie about contracts, charges crept up every month" December 28, 2023 1.0 When I called to cancel, they told me I was on contract and started spewing out cancelation charges. There is NOTHING on the paperwork you sign that has a yearly contract information. I even have an email from my sales guy (before I signed up) that confirms there was no contract, and no early termination fees. Be wary, the service is mediocre, and they will absolutely try to cheat you if you cancel with them. Pros Local sales guy was nice, appeared to be knowledgeable. Cons We used them for about 6 months. My monthly % cost went up every month (from about 2.8% to 3.7%), and I had to call for repeated errors where my deposit did not match my batch. I had to check the deposits and batches over days and weeks to make sure we were actually getting the correct money deposited. Review Source Response from Shift4 January 4, 2024 Hello — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. SG Sandy G. Office manager Medical Practice Used the software for: 1-2 years ### "Great service " March 15, 2024 5.0 Amazing! The sales guy Jorge is always there to answer your questions even after he has “sold” you the product Pros Although it’s a big company they make you feel like it’s a small one Cons Wait time on the phone to get a hold of a person can long Review Source Response from Shift4 April 2, 2024 Hey there, Sandy — Thank you for your kind words and for taking the time to share your experience with Shift4. We're happy to hear our team was able to provide excellent customer service and we met that mark! TG Tony G. Owner Food & Beverages Used the software for: Less than 6 months ### "New system and good for the business " July 26, 2023 4.0 So Far so Good. I love the support I have with \[sensitive content hidden\] and how always makes sure she comes through for me. Pros I love my sales Rep and also the customer service is 24-7 and I can even chat with someone immediately. Cons Not sure that I have any at the moment . I have not seen anything that I can say at the moment. Review Source Response from Shift4 July 31, 2023 Hi Tony. We're so happy to hear that you're loving SkyTab. Thank you for your kind words and for taking the time to share your experience. AR Amanda R. General Manager Food & Beverages Used the software for: Less than 6 months ### "Faunistic POS!!" July 31, 2023 5.0 No complaints, support is super easy to talk to if i ever need help with anything. Pros Ease of access, pricing, easy to learn, simple, local support is amazing!! Cons Honestly nothing. It works amazingly well for our restaurants. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price and local support. Review Source Response from Shift4 August 4, 2023 Hello Amanda — Thank you for your kind words and for taking the time to share your experience with SkyTab. We're happy to hear that you're enjoying your new POS and we can't wait to keep exceeding your expectations. BP Bruno P. Owner Restaurants Used the software for: 6-12 months ### "SkyTab Rules!" July 20, 2023 5.0 10/10 easy setup and adjustable to my needs! Pros Easy to use and reliable. Amazing value for the cost Cons Nothing I love it and can’t wait for new features! Review Source Response from Shift4 July 24, 2023 Hello Bruno. We're so happy to hear that you're loving SkyTab and we look forward to continuing to work together! PP Paul P. Owner Food & Beverages Used the software for: I used a free trial ### "Good system awful customer support" May 12, 2023 2.0 Pros It is a good all-around POS system with many functions Cons Contacting customer support is a nightmare. I called 3 times after a tech didn't show up. No one could tell me if a tech was on the way. They IM whatever department they need to and wait for a response. I waited 15 minutes for a response the last time I called and finally just asked for an RMA to return the piece of equipment. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) It got to be too expensive Review Source Response from Shift4 June 20, 2023 Thanks for reaching out, Paul. We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.