# Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shift4 the right Payment Processing solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/70936/Shift4/reviews --- Shift4 3.5 (114) [View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 25th, 2026 # Reviews of Shift4 Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews SB Shahram B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage“ August 23, 2025 CB Cody B OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech.“ February 10, 2026 SF SYLVAIN F GMFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription.“ July 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned.“ October 30, 2025 ZB Zach B BartenderFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows 95.“ October 18, 2023 HM Hussain M ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “very bad and when we closed our business, they did not want to cut the account, and they keep sending us bills.“ January 22, 2026 AR ANDRES R Systems AdministratorFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “For the most part it's a great product, issues are very rare and when they come up it's easy to fix.“ May 9, 2025 HM Hussain M ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “not much, they are bad at customer delivery and also the system so complicated and not very friendly“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD G. Controller Automotive Used the software for: 2+ years ### "Great and Easy to Use" September 12, 2018 5.0 We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices. Pros It is very easy to use and I have no issues batching out our transactions. Cons My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy). Review Source VR Verified Reviewer Manager Food & Beverages Used the software for: I used a free trial ### "Skytab please add chownow to your system " August 23, 2025 4.0 Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage Pros Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, Cons After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Shift4 Square pos not able to customize my receipt by add customer’s information Review Source Response from Shift4 September 23, 2025 Thanks for your feedback! We’re happy to let you know that ChowNow is currently available and can be set up right in your Lighthouse back office. We’re always working on new integrations to help your business run smoothly! JL Jasper L. Owner Restaurants Used the software for: 1-2 years ### "Predatory, terrible customer service with no actual support. Devices constantly not working and no one knows what they're doing there." October 30, 2025 1.0 Pros Absolutely nothing. The entire customer experience from start to finish was rough and we're in dispute. Cons Our experience with Shift4 / Lighthouse has been nothing short of a nightmare, and we want to warn other businesses before they fall into the same trap. They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution. Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained. In May, we were told the account was closed—only to be charged again illegally afterward. We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank. Shift4 then deliberately circumvented this block by using alternate business names to attempt to process payments—a blatant act of fraud. To make matters worse, they never provided statements or explanations for unauthorized fees, including a $500 charge no one could account for. We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned. Their customer service is atrocious—you never speak to the same person twice, and no one takes ownership of your issue. We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache. We strongly advise all small businesses to avoid Shift4 / Lighthouse at all costs. They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. Protect your business and stay far away. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We were told the product was better in every way. It was not. Review Source CM Chris M. Owner Restaurants Used the software for: 1-2 years ### "Stay away from shift4" June 25, 2025 1.0 Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. Pros You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also! Cons Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Shift4 Cc processing fees were able to be passed along Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) CC processing fees. Toast is superior shift4 is a Chinese knockoff Review Source Response from Shift4 June 30, 2025 Hello Chris - We’re sorry to hear about the frustrations you’ve experienced. Providing reliable service and clear communication is very important to us, and we regret that we didn’t meet your expectations. Please reach out to us at reviews@shift4.com with your contact information and details about your experience so we can escalate this and work toward a resolution. Your feedback helps us improve, and we appreciate the opportunity to address your concerns. TS Tom S. Owner Restaurants Used the software for: I used a free trial ### "Not a fan, very hard to use." February 19, 2026 2.0 Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. Pros Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. Cons The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Trying to find something easier, but this is NOT it. Review Source Response from Shift4 February 24, 2026 Thank you for sharing your feedback. We’re sorry to hear about the ongoing challenges and understand how frustrating it can be. We’d appreciate the opportunity to connect directly, review your configuration, and help simplify and optimize your setup so it works the way you need it to. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. JS Jason S. President Restaurants Used the software for: 2+ years ### "BUYER BEWARE" May 1, 2025 1.0 Toast or Cloverdale are far better POS companies. It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and correct the problem. This was also the point they tried to coerce us to continue with their services by giving a $1500 credit to us. We still took the $3K buy out option, just to get rid of this awful company. STAY AWAY! Pros You can continue credit card processing in internet outage. Cons Equipment ordering and set up. Most support calls directed overseas. cancellation fees even after their incompetence. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) Would not take credit card payments during internet outage. Review Source Response from Shift4 June 30, 2025 Hello Jason - We’re sorry to hear about the challenges you’ve faced with equipment setup and support. Our goal is to provide reliable service and clear communication throughout your experience. Please reach out to us at reviews@shift4.com with your contact details and issue information so we can escalate this and work toward a resolution. We appreciate your feedback as it helps us improve our services. RW Roger W. Owner Retail Used the software for: 1-2 years ### "Started well but nearly impossible to cancel" May 1, 2025 1.0 Initially good but nearly impossible to cancel. Continued to charge fee after service cancelled and then charged high fee to cancel. Pros Pretty prompt with processing. Experience started with no issues and processing was prompt. Cons Extremely hard to cancel service. We cancelled service over a year ago and they continued to debt fee from our account. Was then told we could not cancel unless we paid $1,000 (which I found nowhere in the contract). Terrible problem resolution procedures. Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) Cost was the biggest factor. Easy of switching also important Review Source Response from Shift4 June 30, 2025 Hello Rodger - We’re sorry to hear about the difficulties you’ve experienced with canceling your service. We understand how frustrating this must be and take your concerns seriously. Please reach out to us at reviews@shift4.com with your contact information and details about your issue, and we’ll ensure it is escalated promptly. We are committed to learning from these situations and improving our services to better support our customers. Thank you for sharing your feedback. MR Mary R. Owner Restaurants Used the software for: 1-2 years ### "Annoyed Customer" April 16, 2025 1.0 I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time Pros Ease of use was good, I liked that the program was simple and easy to figure out Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared Review Source CB Cody B. Owner Sports Used the software for: 1-2 years ### "Do not use Shift 4" February 10, 2026 1.0 The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process Pros It was a pretty easy system, The workflow was nice with starting tabs and I enjoyed the backend product. Cons The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech. Once a tech was scheduled they would show up hours late or sometimes not at all often trying to fix the system while we are operating the business. (after 6pm). The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. They raised my annual fee of $189 to $975 this January and said that since I was in the process of cancelling they will not adjust it. Companies like this do not deserve a chance to earn your business, save the nightmare and go with toast, this company sucks! Review Source Response from Shift4 February 24, 2026 Thank you for taking the time to share your experience. We’re glad to hear there were aspects of the system you found solid and that the workflow worked well for your team. That said, we’re very sorry for the downtime and service challenges you described. We’d welcome the opportunity to review your account and better understand what occurred. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. HM Hussain M. Manager Food & Beverages Used the software for: Less than 6 months ### "Stay a way from Shift4" January 22, 2026 1.0 very bad and when we closed our business, they did not want to cut the account, and they keep sending us bills. Cons not much, they are bad at customer delivery and also the system so complicated and not very friendly Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Shift4 lied to me and I put truest in them Review Source SE Shawn E. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Shift 4" June 1, 2024 1.0 Worst company I’ve worked with so far for us. Pros Knowing I was going to be done with them soon Cons Lack of caring , faulty equipment. Crap software. Security that a 1st grader could hack Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) They bought them 🤷‍♂️. I didn’t have a say. Review Source Response from Shift4 July 2, 2024 Hello Shawn, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. CC Cassie C. Managing Partner Restaurants Used the software for: Less than 6 months ### "Will use in additional restaurants " July 25, 2023 5.0 Love SkyTab POS and the sales and implementation teams were amazing. Quick to answer questions and so helpful. \[sensitive content hidden\] are my heros!! Pros I love that I can manage my restaurant from anywhere. Makes having a start up so much easier! Cons There are a few small things, but nothing that would prevent me from implementing in our next restaurant. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Pricing was a huge factor. We were able to get all the same features for a fraction of the price. Review Source Response from Shift4 August 2, 2023 Hi Cassie — We're so happy to hear that you've had a positive experience with SkyTab. Thank you for leaving a review! ED Elizabeth D. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Bait and switch" February 17, 2025 1.0 Horrible. They said if I switched over to charging the customers 3%, there would not be any fees. They have added monthly fees and a contract which is charging $525 in early termination fees. Old bait and switch. Pros I could get a real person on the phone...if I waited. Cons They added a contract and fees without telling me. Review Source AW August W. Owner Automotive Used the software for: 1-2 years ### "Their customer service is deplorable" October 6, 2024 1.0 Frustrating, annoying, waste of time, and painful Pros Not much. The POS system was easy to understand. Cons POS system was unreliable, I was on the phone for 2-3 hours every month with them to push updates that would rarely come through. When I called to cancel they wanted me to buy the contract out on the back end even though there was a documented history of their system not being reliable. Customers have to jump through hoops to get technical support. My personal "best" was 8 forwards to get to someone who knew what was causing my issue. Review Source Response from Shift4 October 23, 2024 Hello August — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. HM Harry M. Owner Food & Beverages Used the software for: Less than 6 months ### "STAY AWAY FROM Shift4" September 21, 2024 1.0 Horrible!!! No help from the sales rep either. He got his commission and that's all that matters to him. Pros Nothing, their product and customer service are terrible. Cons They charged $16,000 for POS hardware and it was refurbished. They never delivered the credit card terminals but insist they did. They debit $800/mo out of our checking account stating that they will discontinue the debit upon return of the card machines. We called several times and told them WE DON'T have them and "customer service " said there is nothing they can do. Now, we are in contact with the State of NJ DOBI to file a formal complaint. Review Source Response from Shift4 October 16, 2024 Hello Harry - We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. This isn’t the service we strive to provide, and we’d like to help resolve this issue as quickly as possible. Could you please contact us directly at reviews@shift4.com so we can investigate this matter and ensure it’s addressed to your satisfaction? Thank you for giving us the opportunity to make things right. WK Walter K. Owner and stylist Consumer Services Used the software for: 2+ years ### "STAY AWAY from the headaches of poor customer service" April 7, 2023 1.0 Serious customer service issues. Not functional enough with their software and they took away useful features. Inventory is tedious and needs to be better streamlined. Often entered items and then they disappear. Fees fluctuate too much with no explanation.. Pros The interface with booking was easy to use but unfortunately our stylists could not use the remote access to keep up on appointments. Cons Customer service is VERY POOR. Takes forever to get the, and never have the same answer when you have to make multiple calls. Also they never explain the additional charges. This company may do well with restaurants and bars , but they are NOT for any other business , like ours- a salon.They took away features from their software as well. The analytics were not simple to use and numbers never matched ours…still can’t figure why. The fluctuating process fees were outrageous at times. When we ended using them , fees for not using were piled on and still they could not explain the fluctuation on price whenWE DID NOT USE THEM. Reason for choosing Shift4 The boss is technologically challenged. As the IT person now, I would have NEVER HAVE GOTTEN INVOLVED with this company with out researching more. Terrible rating and reviews. Review Source Response from Shift4 January 25, 2024 Hello Walter, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. RG Roberto G. CEO Restaurants Used the software for: 6-12 months ### "SkyTab POS is a Game-Changer!" June 28, 2023 5.0 Pros I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences. Cons There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups. Review Source Response from Shift4 July 10, 2023 Hi Roberto — We're so happy to hear that you've had a positive experience with SkyTab and find it very easy to use. Thank you for leaving a review! SS Sandy S. Administrative Assistant Hospitality Used the software for: 2+ years ### "RezStream for Hospitality" August 23, 2023 1.0 Started out great - to zero stars. Pros Easy integration into resort software when it started. Changed billing after we signed up and deducts fee per transaction - rather than a monthly fee. Cons Absolutely incompetent staffing. Somehow my profile was deleted in February now late August and I was admin. They can not reset me up to get our reports as we no longer have an administrator. This has been 6 months and we can not get reports. Review Source Response from Shift4 September 7, 2023 Hi Sandy – thank you for taking the time to leave us some feedback. We're so sorry to hear your experience with Shift4 has not been as great as when you started. We'd love the opportunity to make things right and resolve these ongoing issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. ED Emilio D. CFO Mental Health Care Used the software for: 2+ years ### "Shift 4 costs over $12,000 per year and it fails my business plus there is no support" July 2, 2023 1.0 Horrible Pros Nothing - I am sure there are better services for less cost Cons Bad support, and dis-functional credit card terminal A80 Reason for choosing Shift4 Bank referral Review Source Response from Shift4 July 10, 2023 Hi Emilio — We're very sorry to hear about your frustrations and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support TM Tammy M. Guest Services/Finance/Accounting Hospitality Used the software for: Less than 6 months ### "Lighthouse Landing Resort & Marina, LLC dba The Wake Club" October 25, 2023 5.0 Thanks to \[sensitive content hidden\], our Skytab POS expert, we are using a very user-friendly POS system. We looked at Toast, Clover, etc. Those systems were much more expensive that Skytab POS and some systems did not fit our needs like Skytab POS. Pros Skytab POS has been very easy to set up. It is very customizable. Easy for everyone to learn. Cons We have only used the system for a couple of months. We have not found anything that we do not like about Skytab POS. Reason for choosing Shift4 We chose Skytab POS because of the price, the functionality, and the customer service we received from \[sensitive content hidden\] . She was very instrumental in Lighthouse Landing deciding to use Skytab POS for our new bar/restaurant. Review Source Response from Shift4 October 31, 2023 Hello Tammy. We're delighted to hear that Skytab has been an excellent choice for your business. Ease of setup, customization, and user-friendliness are all priorities for us. We're pleased that our team has been able to provide you with the support you needed to make your business run smoothly. Thanks for leaving a review! AB Ana B. OWNER Restaurants Used the software for: 1-2 years ### "The best pos to use" June 20, 2023 5.0 The best to used for a restaurant, I love it Pros very easy to use and is affordable to have it Cons caused is easy to use and I like it because you can charge with the sky- tab at the table. Review Source Response from Shift4 June 26, 2023 Hello Ana! It's great to hear that you're happy with your experience with SkyTab. We really appreciate you taking the time to leave a review and we hope to continue to exceed your expectations! TG Tony G. Owner Food & Beverages Used the software for: Less than 6 months ### "New system and good for the business " July 26, 2023 4.0 So Far so Good. I love the support I have with \[sensitive content hidden\] and how always makes sure she comes through for me. Pros I love my sales Rep and also the customer service is 24-7 and I can even chat with someone immediately. Cons Not sure that I have any at the moment . I have not seen anything that I can say at the moment. Review Source Response from Shift4 July 31, 2023 Hi Tony. We're so happy to hear that you're loving SkyTab. Thank you for your kind words and for taking the time to share your experience. AR Amanda R. General Manager Food & Beverages Used the software for: Less than 6 months ### "Faunistic POS!!" July 31, 2023 5.0 No complaints, support is super easy to talk to if i ever need help with anything. Pros Ease of access, pricing, easy to learn, simple, local support is amazing!! Cons Honestly nothing. It works amazingly well for our restaurants. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price and local support. Review Source Response from Shift4 August 4, 2023 Hello Amanda — Thank you for your kind words and for taking the time to share your experience with SkyTab. We're happy to hear that you're enjoying your new POS and we can't wait to keep exceeding your expectations. BP Bruno P. Owner Restaurants Used the software for: 6-12 months ### "SkyTab Rules!" July 20, 2023 5.0 10/10 easy setup and adjustable to my needs! Pros Easy to use and reliable. Amazing value for the cost Cons Nothing I love it and can’t wait for new features! Review Source Response from Shift4 July 24, 2023 Hello Bruno. We're so happy to hear that you're loving SkyTab and we look forward to continuing to work together! PP Paul P. Owner Food & Beverages Used the software for: I used a free trial ### "Good system awful customer support" May 12, 2023 2.0 Pros It is a good all-around POS system with many functions Cons Contacting customer support is a nightmare. I called 3 times after a tech didn't show up. No one could tell me if a tech was on the way. They IM whatever department they need to and wait for a response. I waited 15 minutes for a response the last time I called and finally just asked for an RMA to return the piece of equipment. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) It got to be too expensive Review Source Response from Shift4 June 20, 2023 Thanks for reaching out, Paul. We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! 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