# Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shift4 the right Payment Processing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/70936/Shift4/reviews --- Shift4 2.2 (53) [View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shift4 Ease of use 2.7 Customer Service 2.1 ## Pros and Cons in Reviews SF SYLVAIN F GMFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription.“ July 9, 2025 CB Cody B OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech.“ February 10, 2026 AR ANDRES R Systems AdministratorFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “For the most part it's a great product, issues are very rare and when they come up it's easy to fix.“ May 9, 2025 JL Jasper L OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned.“ October 30, 2025 JP Joe P OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Initally they were great, and setup was simple, the rates looked good.“ October 24, 2024 HM Hussain M ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “very bad and when we closed our business, they did not want to cut the account, and they keep sending us bills.“ January 22, 2026 mR milton R OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “The standout aspect of Shift4 POS at Rico's Chicken is its comprehensive functionality.“ January 31, 2024 HM Hussain M ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “not much, they are bad at customer delivery and also the system so complicated and not very friendly“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD G. Controller Automotive Used the software for: 2+ years ### "Great and Easy to Use" September 12, 2018 5.0 We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices. Pros It is very easy to use and I have no issues batching out our transactions. Cons My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy). Review Source CM Chris M. Owner Restaurants Used the software for: 1-2 years ### "Stay away from shift4" June 25, 2025 1.0 Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. Pros You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also! Cons Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Shift4 Cc processing fees were able to be passed along Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) CC processing fees. Toast is superior shift4 is a Chinese knockoff Review Source Response from Shift4 June 30, 2025 Hello Chris - We’re sorry to hear about the frustrations you’ve experienced. Providing reliable service and clear communication is very important to us, and we regret that we didn’t meet your expectations. Please reach out to us at reviews@shift4.com with your contact information and details about your experience so we can escalate this and work toward a resolution. Your feedback helps us improve, and we appreciate the opportunity to address your concerns. JL Jasper L. Owner Restaurants Used the software for: 1-2 years ### "Predatory, terrible customer service with no actual support. Devices constantly not working and no one knows what they're doing there." October 30, 2025 1.0 Pros Absolutely nothing. The entire customer experience from start to finish was rough and we're in dispute. Cons Our experience with Shift4 / Lighthouse has been nothing short of a nightmare, and we want to warn other businesses before they fall into the same trap. They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution. Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained. In May, we were told the account was closed—only to be charged again illegally afterward. We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank. Shift4 then deliberately circumvented this block by using alternate business names to attempt to process payments—a blatant act of fraud. To make matters worse, they never provided statements or explanations for unauthorized fees, including a $500 charge no one could account for. We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned. Their customer service is atrocious—you never speak to the same person twice, and no one takes ownership of your issue. We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache. We strongly advise all small businesses to avoid Shift4 / Lighthouse at all costs. They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. Protect your business and stay far away. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We were told the product was better in every way. It was not. Review Source CB Cody B. Owner Sports Used the software for: 1-2 years ### "Do not use Shift 4" February 10, 2026 1.0 The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process Pros It was a pretty easy system, The workflow was nice with starting tabs and I enjoyed the backend product. Cons The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech. Once a tech was scheduled they would show up hours late or sometimes not at all often trying to fix the system while we are operating the business. (after 6pm). The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. They raised my annual fee of $189 to $975 this January and said that since I was in the process of cancelling they will not adjust it. Companies like this do not deserve a chance to earn your business, save the nightmare and go with toast, this company sucks! Review Source Response from Shift4 February 24, 2026 Thank you for taking the time to share your experience. We’re glad to hear there were aspects of the system you found solid and that the workflow worked well for your team. That said, we’re very sorry for the downtime and service challenges you described. We’d welcome the opportunity to review your account and better understand what occurred. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. JS Jason S. President Restaurants Used the software for: 2+ years ### "BUYER BEWARE" May 1, 2025 1.0 Toast or Cloverdale are far better POS companies. It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and correct the problem. This was also the point they tried to coerce us to continue with their services by giving a $1500 credit to us. We still took the $3K buy out option, just to get rid of this awful company. STAY AWAY! Pros You can continue credit card processing in internet outage. Cons Equipment ordering and set up. Most support calls directed overseas. cancellation fees even after their incompetence. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) Would not take credit card payments during internet outage. Review Source Response from Shift4 June 30, 2025 Hello Jason - We’re sorry to hear about the challenges you’ve faced with equipment setup and support. Our goal is to provide reliable service and clear communication throughout your experience. Please reach out to us at reviews@shift4.com with your contact details and issue information so we can escalate this and work toward a resolution. We appreciate your feedback as it helps us improve our services. RW Roger W. Owner Retail Used the software for: 1-2 years ### "Started well but nearly impossible to cancel" May 1, 2025 1.0 Initially good but nearly impossible to cancel. Continued to charge fee after service cancelled and then charged high fee to cancel. Pros Pretty prompt with processing. Experience started with no issues and processing was prompt. Cons Extremely hard to cancel service. We cancelled service over a year ago and they continued to debt fee from our account. Was then told we could not cancel unless we paid $1,000 (which I found nowhere in the contract). Terrible problem resolution procedures. Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) Cost was the biggest factor. Easy of switching also important Review Source Response from Shift4 June 30, 2025 Hello Rodger - We’re sorry to hear about the difficulties you’ve experienced with canceling your service. We understand how frustrating this must be and take your concerns seriously. Please reach out to us at reviews@shift4.com with your contact information and details about your issue, and we’ll ensure it is escalated promptly. We are committed to learning from these situations and improving our services to better support our customers. Thank you for sharing your feedback. MR Mary R. Owner Restaurants Used the software for: 1-2 years ### "Annoyed Customer" April 16, 2025 1.0 I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time Pros Ease of use was good, I liked that the program was simple and easy to figure out Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared Review Source MZ Maksim Z. Co-CEO Food & Beverages Used the software for: Less than 6 months ### "Biggest Scam There Ever Was!" March 20, 2025 1.0 We were lied to on the phone about the software, told it had capabilities that it did not. Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech support admitting it will not work for us. They are now trying to have me cancel and pay $2,400 or charge me $310 a month in no usage fees Pros Nothing these people are scam artists that are only interested in your money Cons Everything! Truly a garbage software garbage hardware and horrible customer support! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price was definetly a factor I was lied to about capability as well Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) I tried to switch but it was such hot garbage even compared to arryved that I had to fall back to arryved Review Source VR Verified Reviewer Integration Specialist Hospitality Used the software for: 1-2 years ### "Lots promised with nothing delivered" July 15, 2025 1.0 Poor customer service with bad technology for transacting in the hotel industry. Look elsewhere for better reliable solutions that work well. If you are a similar company or industry as DJT then check out something else. Not worth the bad integrations. Pros The options and connections with different applications. It seems to have its ability to grab information and connect to many sources for our CRM. Cons We had outages with Shift 4 and that impacted checking in guests for our hotel. DJT Properties requires the best payment processor and what we got was not up to par. It crashed on us multiple times and we had trouble with it even after they sent out technicians to fix the terminals. Even though our hotel was in DC and centrally located it took a long time for anyone to figure it out. Review Source Response from Shift4 July 30, 2025 Hello there, we’re sorry to hear about the issues you experienced and understand how critical reliable service is in the hospitality industry. We appreciate your feedback and take it seriously as we continuously work to improve our technology and support. Please reach out to reviews@shift4.com with your contact information so we can connect you with the right team to address your concerns directly. Thank you for sharing your experience. HM Hussain M. Manager Food & Beverages Used the software for: Less than 6 months ### "Stay a way from Shift4" January 22, 2026 1.0 very bad and when we closed our business, they did not want to cut the account, and they keep sending us bills. Cons not much, they are bad at customer delivery and also the system so complicated and not very friendly Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Shift4 lied to me and I put truest in them Review Source HM Harry M. Owner Food & Beverages Used the software for: Less than 6 months ### "STAY AWAY FROM Shift4" September 21, 2024 1.0 Horrible!!! No help from the sales rep either. He got his commission and that's all that matters to him. Pros Nothing, their product and customer service are terrible. Cons They charged $16,000 for POS hardware and it was refurbished. They never delivered the credit card terminals but insist they did. They debit $800/mo out of our checking account stating that they will discontinue the debit upon return of the card machines. We called several times and told them WE DON'T have them and "customer service " said there is nothing they can do. Now, we are in contact with the State of NJ DOBI to file a formal complaint. Review Source Response from Shift4 October 16, 2024 Hello Harry - We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. This isn’t the service we strive to provide, and we’d like to help resolve this issue as quickly as possible. Could you please contact us directly at reviews@shift4.com so we can investigate this matter and ensure it’s addressed to your satisfaction? Thank you for giving us the opportunity to make things right. JT Joe T. President Automotive Used the software for: 6-12 months ### "Slick Looking but Support" March 20, 2024 1.0 Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere. Pros I moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions. Cons Support could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting. Review Source Response from Shift4 April 2, 2024 Hello, thank you for reaching out, Joe. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. SS Sandy S. Administrative Assistant Hospitality Used the software for: 2+ years ### "RezStream for Hospitality" August 23, 2023 1.0 Started out great - to zero stars. Pros Easy integration into resort software when it started. Changed billing after we signed up and deducts fee per transaction - rather than a monthly fee. Cons Absolutely incompetent staffing. Somehow my profile was deleted in February now late August and I was admin. They can not reset me up to get our reports as we no longer have an administrator. This has been 6 months and we can not get reports. Review Source Response from Shift4 September 7, 2023 Hi Sandy – thank you for taking the time to leave us some feedback. We're so sorry to hear your experience with Shift4 has not been as great as when you started. We'd love the opportunity to make things right and resolve these ongoing issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. SG Sandy G. Office manager Medical Practice Used the software for: 1-2 years ### "Great service " March 15, 2024 5.0 Amazing! The sales guy Jorge is always there to answer your questions even after he has “sold” you the product Pros Although it’s a big company they make you feel like it’s a small one Cons Wait time on the phone to get a hold of a person can long Review Source Response from Shift4 April 2, 2024 Hey there, Sandy — Thank you for your kind words and for taking the time to share your experience with Shift4. We're happy to hear our team was able to provide excellent customer service and we met that mark! EF Eric F. Owner Hospitality Used the software for: 6-12 months ### "No hastle processing." August 4, 2022 5.0 Great. No issues is just what the Doctor ordered. Pros I had no idea how to start and the set up was easy, fast and I get reliable processing for less than other companies quoted. Cons No complaints so far. All my transactions have been smooth. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Shift4 Cost structure was less than other vendors. Review Source Response from Shift4 August 15, 2022 Hi Eric We're so happy to hear that you've had a positive experience with Shift4. Thank you for leaving a review! KH Kasi H. Front Desk Hospitality Used the software for: 6-12 months ### "Shift 4 is a must have for any business with a night audit process." April 30, 2022 5.0 It put all the numbers we need together to make sure that our night audit is correct. It makes the whole process easy as can be. Pros The software is so easy to learn and use. Cons I cant think of anything I would change at all. It seems to be perfect for us. Review Source Response from Shift4 May 3, 2022 Thank you for the fantastic review, Kasi! We're glad to hear that you're happy with Shift4. LH Liana H. Night auditor Hospitality Used the software for: 6-12 months ### "This is exceptional program" August 3, 2019 5.0 We all love this program Pros Not only is it easy to use but you dont have to be computer smart to understand this program . Cons When we run a third party credit card and say we got anchargeback when going on dollars on the net it will only say the third partys name not the name under the reservation Review Source JS Jane S. Used the software for: ### "Fails frequently" October 15, 2014 1.0 I'm not the decision maker on software, but if it was up to me I would seek out a different solution. The Shift-4 CC recovery is time consuming, fails frequently, and overall is a pain to use. Their 6 digit/letter security box is by far the worse I've ever encountered, making "6" and "G" look identical, with very dark backgrounds. Not user friendly at all. Customer service is slow and unhelpful. Review Source SF SYLVAIN F. GM Food & Beverages Used the software for: 2+ years ### "WORSE CUSTOMER SERVICE POSSIBLE" July 9, 2025 1.0 We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) TO FIND THE REASON WHY WE PAY FOR A SERVICE Review Source Response from Shift4 July 30, 2025 Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. AR ANDRES R. Systems Administrator Furniture Used the software for: 2+ years ### "SHIFT4 GREAT PRODUCT" May 9, 2025 4.0 For the most part it's a great product, issues are very rare and when they come up it's easy to fix. Pros Transactions run very smooth for the most part, very seldom does it come up with issues. Cons The issues that sometimes come up is it will not take a card with a long expiration date. Review Source Response from Shift4 June 30, 2025 Hello Andres - Thank you for your feedback. We’re glad to hear that transactions run smoothly most of the time and that issues are rare and easy to resolve. If you continue to experience any problems with card acceptance, please don’t hesitate to reach out to our support team for assistance. We appreciate your continued trust in SkyTab. VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Not recommended for small businesses. " January 3, 2025 2.0 I had been a customer for 12 years and put my account on vacation " Degraded status" as I was working out of town and not running my small business for 2024 but did not want to close my account. Customer service was helpful at this time and reversed some previous fees for services I was not using and put me on a basic plan and assured me there would be no additional charges. At the start of 2025 ( January 2nd) noticed a 189.00 charge on my bank account and called the next day to find out what is was for. They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started processing again. Left feeling let down and cheated out of 189.00 that I could not afford. I do not recommend this company for a small company that is not processing a lot. I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in. I do not appreciate being held hostage to get reasonable customer service. Pros My original sales rep from 12 years ago was good when it was owned by Harbor Touch. Cons Surprise fees for services I was not using. Equipment fees for 15 year old equipment I had asked to be removed in previous years. Fees for statements I did not want. 189.00 Annual fee billed at the end of the year for the previous year that was unexpected, unwilling to work with me. Had to call once a year to remove services that I did not want that were automatically added back on again a few months later, Rates would creep up annually and I would have to call in and barter to get them back down. Review Source Response from Shift4 January 8, 2025 Hello - Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. We understand how unexpected fees and service concerns can impact small businesses, and we regret that we fell short of your expectations. Your loyalty over the past 12 years means a great deal to us, and we’d like the chance to make this right. Please contact us at reviews@shift4.com with your contact details so we can review your account and work toward a resolution. Your feedback is invaluable, and we’re committed to improving our processes to better serve all of our customers. GJ Gillian J. Owner Restaurants Used the software for: 2+ years ### "Charged for equipment received " January 22, 2025 1.0 Worthless. I would never referred them or renewed my contract once it expired in November Pros Business owners stay away from this company. They have exuberant fees... They will charge you for equipment that they already received. Cons Worst credit card provider. Do not use them . I repeat do not use them. Their Sales team are best . Review Source CS CARLOS S. CIO Retail Used the software for: 2+ years ### "It's ok when you have no other option" November 5, 2024 2.0 Installation was an easy task, but the transaction auditing of shift4 vs POS is impossible, they don't have good tools for it. Their customer service is terrible, we are supposed to have an "enterprise Account" but their response to our tickets is bad and when we get somebody to work with us, they seem to have lack of knowledge of their own software. Pros The security of the transaction being encrypted PTP, and the fact that they take care of the whole cc payment process from taking the payment, processing, authorization and batching. Cons Too many glitches, many transactions are going into shift4 but not back into POS so the batch auditing is crazy. Reason for choosing Shift4 We didn't, it was forced to us by our POS because we needed to be EMV complaint. Review Source Response from Shift4 December 4, 2024 Hello Carlos — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. JN Jamie N. Owner Consumer Services Used the software for: 6-12 months ### "Shift4 and \[sensitive content hidden\] are scammers. RUN" December 12, 2024 1.0 Miserable. Don’t sign up with them ever!! Pros Nothing they are a horrible company just search the BBB and every other Google complaint. Cons They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Because \[sensitive content hidden\] cold called me and sweet talked me and lied Review Source Response from Shift4 January 8, 2025 Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly. Please reach out to us at reviews@shift4.com so we can better understand your situation and work toward a resolution. JS John S. Owner Restaurants Used the software for: 6-12 months ### "Misrepresentation " December 28, 2024 1.0 Awful Shady. No escalation process is ridiculous. Pros Nothing. They are a misleading company. I would not use. Cons They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret Review Source Response from Shift4 January 8, 2025 Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. 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