# Page 2 | Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Shift4 the right Payment Processing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/70936/Shift4/reviews

---

Shift4

2.2 (53)

[View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of Shift4

## Showing most helpful reviews

Showing 26-50 of 53 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

John S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Misrepresentation "

December 28, 2024

1.0

Awful Shady. No escalation process is ridiculous.

Pros

Nothing. They are a misleading company. I would not use.

Cons

They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret

Review Source

Response from Shift4

January 8, 2025

Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. Please reach out to us at reviews@shift4.com so we can review your case and work toward a resolution.

BJ

Bruce J.  
CPA  
Accounting  
Used the software for: 6-12 months

### "Shift4 corporate is the worse run company I have experinced"

October 29, 2024

1.0

HORRIBLE!! It has been a terribly exasperating experience to try and get information out of them to try and understand their reports.

Pros

It works fine but that's as far as it goes. Read on.

Cons

There is NO support. None, Nada, Zilch. I cannot possibly express how awful their support is. Further more if they tell you they will have someone get back to you, give it up because you will not, in all likely hood, hear from anyone.

Review Source

Response from Shift4

November 12, 2024

Hello Bruce. We're truly sorry to hear about your experience and understand your frustration. Our team strives to provide timely and helpful support, and we regret that we fell short in your case. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Your feedback is important, and we're here to help!

ED

Elizabeth D.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Bait and switch"

February 17, 2025

1.0

Horrible. They said if I switched over to charging the customers 3%, there would not be any fees. They have added monthly fees and a contract which is charging $525 in early termination fees. Old bait and switch.

Pros

I could get a real person on the phone...if I waited.

Cons

They added a contract and fees without telling me.

Review Source

JP

Joe P.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Good rates, horrible service and very disorganized. "

October 24, 2024

1.0

They were great at first, then when it came time to close the account, suddenly no one would respond, they kept reaching out to "Complete your setup" and when I told them we had cancelled our account, they would just not respond. Once they finally did respond, I was given information to return the terminals and told the MID was closed. The terminals were returned and I did not hear anything else until I got an automated ticket notification 2 months later and then a RMA request another 2 weeks after that. I responded to the RMA and the Ticket and no one replied. Another couple months passed and $900 was taken out of my account with no notice or warning. Its so far a mess and they just keep blaming other departments and have no interest in doing anything about it.

Pros

Initally they were great, and setup was simple, the rates looked good.

Cons

Once we were forced to cancel due to the software providers short comings it was a nighmare for months getting the account closed properly. Getting charged $900 for equipment I returned.

Review Source

Response from Shift4

November 12, 2024

Hello Joe. We sincerely apologize for the frustration you've experienced. We're committed to resolving this matter and will escalate your case to ensure it’s addressed promptly. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

PL

Pam L.  
Owner Operator  
Wine and Spirits  
Used the software for: 2+ years

### "The 4 in Shift4 stands for lying, unreliable, incompetent, criminals."

August 14, 2024

1.0

Even though their systems are antiquated and their local technician in Jacksonville, FL is incompetent, they make you pay to get out of your contract. You must call customer service to cancel your contract, you can not email it, or send a certified letter, you must call. After today I know why. They can tell you that they have no record of that call. Even after you give them the ticket number, the date, the time, and employee name of the person that you spoke with, they say they have no record of it. Pretty convenient.

Pros

The day I decided to remove this system from my bar!

Cons

It crashed every other Thursday, Friday, and Saturday night. Always on the busiest nights. They would send out the same local technician who could not solve the problem for four years. We put in a new system in March and have not had the first problem. Zero crashes in 5 months.

Review Source

Response from Shift4

August 28, 2024

Hello Pam, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

CC

Clifton C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM!"

August 23, 2024

1.0

great! unless you have an issue!

Pros

I have a great local rep that I always have to call because the larger company usually cant help.

Cons

when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor!

Switched from

[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

Shift 4 bought our POS system company so we HAD to use them or buy a whole new system!

Review Source

Response from Shift4

September 3, 2024

Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

MH

Michael H.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Fraud attempt "

November 5, 2024

1.0

Nothing to report because we didn’t receive anything but debits to our bank for nothing.

Pros

Actually never received service from them.

Cons

Their kiosk partner didn’t deliver anything to us and shift4 has been trying to collect their monthly fees. They provided no services.

Review Source

Response from Shift4

November 19, 2024

Hello Michael. We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we’d like to help resolve this for you. Please reach out to us at reviews@shift4.com with your contact information and issue details, so we can review your account and address this issue promptly. Thank you for bringing this to our attention.

kL

kent L.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Shift 4 rips companies off"

August 27, 2024

1.0

horrible experience company reps pass bad information can not be trusted

Pros

we were a long time customer 7 plus years

Cons

the company lied about reducing there merchant fees and percentage when we came across and less expensive vender. After telling us they would match we stayed only to find out they didn't match. When we approached shift 4 with this, the response was sign this new contract. i want out not a new contract

Review Source

Response from Shift4

September 3, 2024

Hello Kent, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

TB

Tauna B.  
owner  
Hospitality  
Used the software for: 2+ years

### "unable to cancel service"

June 21, 2024

1.0

Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4.

Pros

Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????

Cons

Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????

Switched from

[Elavon](https://www.capterra.com/p/183057/Elavon/)

Better connectivity, better reports, better service.

Review Source

Response from Shift4

July 2, 2024

Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

SE

Shawn E.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Stay away from Shift 4"

June 1, 2024

1.0

Worst company I’ve worked with so far for us.

Pros

Knowing I was going to be done with them soon

Cons

Lack of caring , faulty equipment. Crap software. Security that a 1st grader could hack

Switched from

[Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)

They bought them 🤷‍♂️. I didn’t have a say.

Review Source

Response from Shift4

July 2, 2024

Hello Shawn, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

mR

milton R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Shift4 POS: Elevating Service at Rico's Chicken"

January 31, 2024

5.0

Pros

The standout aspect of Shift4 POS at Rico's Chicken is its comprehensive functionality. It offers a seamless blend of sales processing, inventory management, and customer tracking. This all-in-one system simplifies operations, allowing us to focus more on customer service and less on administrative tasks.

Cons

In our journey with Shift4 POS, we haven't encountered any significant drawbacks. It integrates well with our workflow, proving to be a reliable and efficient tool for our restaurant's daily needs.

Review Source

JT

Joe T.  
President  
Automotive  
Used the software for: 6-12 months

### "Slick Looking but Support"

March 20, 2024

1.0

Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere.

Pros

I moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions.

Cons

Support could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting.

Review Source

Response from Shift4

April 2, 2024

Hello, thank you for reaching out, Joe. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

MM

Molly M.  
Director of Billing  
Hospitality  
Used the software for: 1-2 years

### "Do not use"

March 27, 2023

1.0

Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent.

Pros

I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the \[sensitive content hidden\] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep.

Cons

Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful.

Alternatives considered

[Elavon](https://www.capterra.com/p/183057/Elavon/)

Reason for choosing Shift4

This was a choice made by my predecessors and Elavon is by far a superior product.

Review Source

Response from Shift4

March 28, 2023

Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support

FL

Fitzgerald L.  
Managing Member  
Restaurants  
Used the software for: 2+ years

### "Stay Away "

March 6, 2024

2.0

Really bad. they say that they will return the call but no one does.

Pros

I did not find any pros as they were constantly loosing connections

Cons

Constant problems with the connectivity of the terminals. Customer service is non existent.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Review Source

Response from Shift4

March 12, 2024

Hello Fitzgerald, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

MM

Mike M.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Amazing, Customer Service!"

March 14, 2024

5.0

Amazing customer service! Hakki always comes through for us. Could not recommend more.

Pros

24 hour customer service. Being able to reach someone at any time is very helpful.

Cons

We haven’t had any problems with it. Everything has run very smoothly so far.

Switched from

[Digify](https://www.capterra.com/p/158671/Digify/)

We made the switch for better service, and it is more affordable.

Review Source

Response from Shift4

April 2, 2024

Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark!

SO

Stephanie O.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Keep shopping..."

August 10, 2022

3.0

It is infuriating how this company's answer is to tell you to call the bank or your Point of Sale software. They offer you no other solution. No escalation to another tier of investigation. Just "call someone else". If you like spending time on hold for anywhere from 15-45 minutes to then be told to call someone else...these are the people for you.

Pros

The search and layout is easy on the eyes when looking for a transaction.

Cons

The inability to explain where random transactions would come from or how they would appear on a guest card.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/)

Switched from

[innRoad](https://www.capterra.com/p/135307/innRoad/)

Innroad was not a large enough platform for our properties.

Review Source

Response from Shift4

October 31, 2023

Hi Stephanie. Thanks for taking the time to leave a review. We're sorry to hear your experience with our support team hasn't been the best. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing this issue to our attention.

SS

Sandy S.  
Administrative Assistant  
Hospitality  
Used the software for: 2+ years

### "RezStream for Hospitality"

August 23, 2023

1.0

Started out great - to zero stars.

Pros

Easy integration into resort software when it started. Changed billing after we signed up and deducts fee per transaction - rather than a monthly fee.

Cons

Absolutely incompetent staffing. Somehow my profile was deleted in February now late August and I was admin. They can not reset me up to get our reports as we no longer have an administrator. This has been 6 months and we can not get reports.

Review Source

Response from Shift4

September 7, 2023

Hi Sandy – thank you for taking the time to leave us some feedback. We're so sorry to hear your experience with Shift4 has not been as great as when you started. We'd love the opportunity to make things right and resolve these ongoing issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

ED

Emilio D.  
CFO  
Mental Health Care  
Used the software for: 2+ years

### "Shift 4 costs over $12,000 per year and it fails my business plus there is no support"

July 2, 2023

1.0

Horrible

Pros

Nothing - I am sure there are better services for less cost

Cons

Bad support, and dis-functional credit card terminal A80

Reason for choosing Shift4

Bank referral

Review Source

Response from Shift4

July 10, 2023

Hi Emilio — We're very sorry to hear about your frustrations and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support

SG

Sandy G.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Great service "

March 15, 2024

5.0

Amazing! The sales guy Jorge is always there to answer your questions even after he has “sold” you the product

Pros

Although it’s a big company they make you feel like it’s a small one

Cons

Wait time on the phone to get a hold of a person can long

Review Source

Response from Shift4

April 2, 2024

Hey there, Sandy — Thank you for your kind words and for taking the time to share your experience with Shift4. We're happy to hear our team was able to provide excellent customer service and we met that mark!

JM

John M.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Shift 4 payment processing "

February 21, 2024

5.0

Very happy, I always recommend them, just ordered a mobile unit

Pros

Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with

Cons

I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Squares fees were getting high and when I heard the customer pays the fees with shift 4 it was a no brainer

Review Source

Response from Shift4

February 28, 2024

Hello John - Thanks for taking the time to leave a review. We're glad to hear your experience with Shift4 has been positive. We hope to continue exceeding your expectations.

CE

Callie E.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Amazing Processing Software!"

March 24, 2026

5.0

I've had a great experience using Shift4. The software is efficient, dependable, and easy to learn. Customer support has also been very helpful and responsive whenever needed, which adds a lot of value.

Pros

Shift4 is very straightforward and user-friendly. The system is easy to navigate, processes payments quickly, and makes daily operations smooth. It's reliable and saves time, especially during busy periods.

Cons

So far, I haven't experienced any major issues with Sift4. Occasionally, there can be minor delays or small learning curves with new features, but overall nothing that impacts daily use in a significant way.

Review Source

DG

David G.  
Manager  
Restaurants  
Used the software for: 2+ years

### "A seemless Fit"

March 10, 2024

5.0

Pros

Shift4 came into our workflow like it was meant to be. Payments? very smooth. And their support is exceptional

Cons

No cons, everything is great from functionality to service

Review Source

Response from Shift4

March 14, 2024

Hi David — We’re so happy to hear that you’ve had a positive experience with our team here at Shift4. Thank you for leaving a review!

EF

Eric F.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "No hastle processing."

August 4, 2022

5.0

Great. No issues is just what the Doctor ordered.

Pros

I had no idea how to start and the set up was easy, fast and I get reliable processing for less than other companies quoted.

Cons

No complaints so far. All my transactions have been smooth.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Shift4

Cost structure was less than other vendors.

Review Source

Response from Shift4

August 15, 2022

Hi Eric We're so happy to hear that you've had a positive experience with Shift4. Thank you for leaving a review!

KH

Kasi H.  
Front Desk  
Hospitality  
Used the software for: 6-12 months

### "Shift 4 is a must have for any business with a night audit process."

April 30, 2022

5.0

It put all the numbers we need together to make sure that our night audit is correct. It makes the whole process easy as can be.

Pros

The software is so easy to learn and use.

Cons

I cant think of anything I would change at all. It seems to be perfect for us.

Review Source

Response from Shift4

May 3, 2022

Thank you for the fantastic review, Kasi! We're glad to hear that you're happy with Shift4.

DB

Dale B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Needs a good overall report for people that enter data every few days"

July 17, 2023

5.0

Pros

Good value for the money, less fees then Quickbooks

Cons

Reporting. I want a report that shows me Total deposit amount, what transactions were included and what fees were taken. If you want to see that you have to look at multiple reports, it's very confusing and difficult to enter info into our accounting software.

Review Source

Response from Shift4

July 20, 2023

Hi Dale. We're so happy to hear that you've had a positive experience with Shift4. We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration!

Similar Products

Featured