--- title: "Page 2 | Shift4 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Shift4 the right Payment Processing solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/70936/Shift4/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-15" --- Shift4 3.5 (115) [View alternatives](https://www.capterra.com/p/70936/Shift4/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 15th, 2026 # Page 2 - Reviews of Shift4 ## Showing most helpful reviews Showing 26-50 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Integration Specialist Hospitality Used the software for: 1-2 years ### "Lots promised with nothing delivered" July 15, 2025 1.0 Poor customer service with bad technology for transacting in the hotel industry. Look elsewhere for better reliable solutions that work well. If you are a similar company or industry as DJT then check out something else. Not worth the bad integrations. Pros The options and connections with different applications. It seems to have its ability to grab information and connect to many sources for our CRM. Cons We had outages with Shift 4 and that impacted checking in guests for our hotel. DJT Properties requires the best payment processor and what we got was not up to par. It crashed on us multiple times and we had trouble with it even after they sent out technicians to fix the terminals. Even though our hotel was in DC and centrally located it took a long time for anyone to figure it out. Review Source Response from Shift4 July 30, 2025 Hello there, we’re sorry to hear about the issues you experienced and understand how critical reliable service is in the hospitality industry. We appreciate your feedback and take it seriously as we continuously work to improve our technology and support. Please reach out to reviews@shift4.com with your contact information so we can connect you with the right team to address your concerns directly. Thank you for sharing your experience. SF SYLVAIN F. GM Food & Beverages Used the software for: 2+ years ### "WORSE CUSTOMER SERVICE POSSIBLE" July 9, 2025 1.0 We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) TO FIND THE REASON WHY WE PAY FOR A SERVICE Review Source Response from Shift4 July 30, 2025 Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. AR ANDRES R. Systems Administrator Furniture Used the software for: 2+ years ### "SHIFT4 GREAT PRODUCT" May 9, 2025 4.0 For the most part it's a great product, issues are very rare and when they come up it's easy to fix. Pros Transactions run very smooth for the most part, very seldom does it come up with issues. Cons The issues that sometimes come up is it will not take a card with a long expiration date. Review Source Response from Shift4 June 30, 2025 Hello Andres - Thank you for your feedback. We’re glad to hear that transactions run smoothly most of the time and that issues are rare and easy to resolve. If you continue to experience any problems with card acceptance, please don’t hesitate to reach out to our support team for assistance. We appreciate your continued trust in SkyTab. MR Mary R. Owner Restaurants Used the software for: 1-2 years ### "Annoyed Customer" April 16, 2025 1.0 I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time Pros Ease of use was good, I liked that the program was simple and easy to figure out Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared Review Source MZ Maksim Z. Co-CEO Food & Beverages Used the software for: Less than 6 months ### "Biggest Scam There Ever Was!" March 20, 2025 1.0 We were lied to on the phone about the software, told it had capabilities that it did not. Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech support admitting it will not work for us. They are now trying to have me cancel and pay $2,400 or charge me $310 a month in no usage fees Pros Nothing these people are scam artists that are only interested in your money Cons Everything! Truly a garbage software garbage hardware and horrible customer support! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Price was definetly a factor I was lied to about capability as well Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) I tried to switch but it was such hot garbage even compared to arryved that I had to fall back to arryved Review Source GJ Gillian J. Owner Restaurants Used the software for: 2+ years ### "Charged for equipment received " January 22, 2025 1.0 Worthless. I would never referred them or renewed my contract once it expired in November Pros Business owners stay away from this company. They have exuberant fees... They will charge you for equipment that they already received. Cons Worst credit card provider. Do not use them . I repeat do not use them. Their Sales team are best . Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Not recommended for small businesses. " January 3, 2025 2.0 I had been a customer for 12 years and put my account on vacation " Degraded status" as I was working out of town and not running my small business for 2024 but did not want to close my account. Customer service was helpful at this time and reversed some previous fees for services I was not using and put me on a basic plan and assured me there would be no additional charges. At the start of 2025 ( January 2nd) noticed a 189.00 charge on my bank account and called the next day to find out what is was for. They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started processing again. Left feeling let down and cheated out of 189.00 that I could not afford. I do not recommend this company for a small company that is not processing a lot. I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in. I do not appreciate being held hostage to get reasonable customer service. Pros My original sales rep from 12 years ago was good when it was owned by Harbor Touch. Cons Surprise fees for services I was not using. Equipment fees for 15 year old equipment I had asked to be removed in previous years. Fees for statements I did not want. 189.00 Annual fee billed at the end of the year for the previous year that was unexpected, unwilling to work with me. Had to call once a year to remove services that I did not want that were automatically added back on again a few months later, Rates would creep up annually and I would have to call in and barter to get them back down. Review Source Response from Shift4 January 8, 2025 Hello - Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. We understand how unexpected fees and service concerns can impact small businesses, and we regret that we fell short of your expectations. Your loyalty over the past 12 years means a great deal to us, and we’d like the chance to make this right. Please contact us at reviews@shift4.com with your contact details so we can review your account and work toward a resolution. Your feedback is invaluable, and we’re committed to improving our processes to better serve all of our customers. JS John S. Owner Restaurants Used the software for: 6-12 months ### "Misrepresentation " December 28, 2024 1.0 Awful Shady. No escalation process is ridiculous. Pros Nothing. They are a misleading company. I would not use. Cons They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret Review Source Response from Shift4 January 8, 2025 Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. Please reach out to us at reviews@shift4.com so we can review your case and work toward a resolution. JN Jamie N. Owner Consumer Services Used the software for: 6-12 months ### "Shift4 and \[sensitive content hidden\] are scammers. RUN" December 12, 2024 1.0 Miserable. Don’t sign up with them ever!! Pros Nothing they are a horrible company just search the BBB and every other Google complaint. Cons They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Because \[sensitive content hidden\] cold called me and sweet talked me and lied Review Source Response from Shift4 January 8, 2025 Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly. Please reach out to us at reviews@shift4.com so we can better understand your situation and work toward a resolution. CS CARLOS S. CIO Retail Used the software for: 2+ years ### "It's ok when you have no other option" November 5, 2024 2.0 Installation was an easy task, but the transaction auditing of shift4 vs POS is impossible, they don't have good tools for it. Their customer service is terrible, we are supposed to have an "enterprise Account" but their response to our tickets is bad and when we get somebody to work with us, they seem to have lack of knowledge of their own software. Pros The security of the transaction being encrypted PTP, and the fact that they take care of the whole cc payment process from taking the payment, processing, authorization and batching. Cons Too many glitches, many transactions are going into shift4 but not back into POS so the batch auditing is crazy. Reason for choosing Shift4 We didn't, it was forced to us by our POS because we needed to be EMV complaint. Review Source Response from Shift4 December 4, 2024 Hello Carlos — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. TB Tauna B. owner Hospitality Used the software for: 2+ years ### "unable to cancel service" June 21, 2024 1.0 Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4. Pros Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Cons Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Switched from [Elavon](https://www.capterra.com/p/183057/Elavon/) Better connectivity, better reports, better service. Review Source Response from Shift4 July 2, 2024 Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. JP Joe P. Owner Retail Used the software for: Less than 6 months ### "Good rates, horrible service and very disorganized. " October 24, 2024 1.0 They were great at first, then when it came time to close the account, suddenly no one would respond, they kept reaching out to "Complete your setup" and when I told them we had cancelled our account, they would just not respond. Once they finally did respond, I was given information to return the terminals and told the MID was closed. The terminals were returned and I did not hear anything else until I got an automated ticket notification 2 months later and then a RMA request another 2 weeks after that. I responded to the RMA and the Ticket and no one replied. Another couple months passed and $900 was taken out of my account with no notice or warning. Its so far a mess and they just keep blaming other departments and have no interest in doing anything about it. Pros Initally they were great, and setup was simple, the rates looked good. Cons Once we were forced to cancel due to the software providers short comings it was a nighmare for months getting the account closed properly. Getting charged $900 for equipment I returned. Review Source Response from Shift4 November 12, 2024 Hello Joe. We sincerely apologize for the frustration you've experienced. We're committed to resolving this matter and will escalate your case to ensure it’s addressed promptly. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. DS Danielle S. Manager Restaurants Used the software for: Less than 6 months ### "Do NOT buy this system" March 1, 2024 1.0 I would rather skydive without a parachute then go to work today and use this system. Pros Nothing. Absolutely nothing about this system is user friendly Cons Everything absolutely everything. I hate how long it takes to cash a customer out I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font. The only way to fix this system is throw it out and start over. Whoever created this has never worked in a restaurant and it shows. Review Source Response from Shift4 March 4, 2024 Hello Danielle, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. WK Walter K. Owner and stylist Consumer Services Used the software for: 2+ years ### "STAY AWAY from the headaches of poor customer service" April 7, 2023 1.0 Serious customer service issues. Not functional enough with their software and they took away useful features. Inventory is tedious and needs to be better streamlined. Often entered items and then they disappear. Fees fluctuate too much with no explanation.. Pros The interface with booking was easy to use but unfortunately our stylists could not use the remote access to keep up on appointments. Cons Customer service is VERY POOR. Takes forever to get the, and never have the same answer when you have to make multiple calls. Also they never explain the additional charges. This company may do well with restaurants and bars , but they are NOT for any other business , like ours- a salon.They took away features from their software as well. The analytics were not simple to use and numbers never matched ours…still can’t figure why. The fluctuating process fees were outrageous at times. When we ended using them , fees for not using were piled on and still they could not explain the fluctuation on price whenWE DID NOT USE THEM. Reason for choosing Shift4 The boss is technologically challenged. As the IT person now, I would have NEVER HAVE GOTTEN INVOLVED with this company with out researching more. Terrible rating and reviews. Review Source Response from Shift4 January 25, 2024 Hello Walter, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. CN Carlo N. Manager Food & Beverages Used the software for: Less than 6 months ### "Great system, but still developing" April 7, 2024 4.0 Installing the system was great. Purchasing and getting questions answered from our sales rep \[sensitive content hidden\] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable. Pros Our sales rep \[sensitive content hidden\] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use. Cons Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information. Switched from [Pinnacle Enterprise](https://www.capterra.com/p/143886/Pinnacle-Enterprise/) They went out of business and stopped supporting us when there was an issue. It also had a lot of glitches where we lost a lot of data. Review Source Response from Shift4 April 24, 2024 Hi Carlo - We appreciate you taking the time to share your feedback with us. We’re always looking for ways to improve, and will take this valuable feedback into consideration. JT Joe T. President Automotive Used the software for: 6-12 months ### "Slick Looking but Support" March 20, 2024 1.0 Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere. Pros I moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions. Cons Support could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting. Review Source Response from Shift4 April 2, 2024 Hello, thank you for reaching out, Joe. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. MM Molly M. Director of Billing Hospitality Used the software for: 1-2 years ### "Do not use" March 27, 2023 1.0 Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent. Pros I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the \[sensitive content hidden\] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep. Cons Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful. Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/) Reason for choosing Shift4 This was a choice made by my predecessors and Elavon is by far a superior product. Review Source Response from Shift4 March 28, 2023 Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support MH Michael H. Owner Consumer Goods Used the software for: Less than 6 months ### "Fraud attempt " November 5, 2024 1.0 Nothing to report because we didn’t receive anything but debits to our bank for nothing. Pros Actually never received service from them. Cons Their kiosk partner didn’t deliver anything to us and shift4 has been trying to collect their monthly fees. They provided no services. Review Source Response from Shift4 November 19, 2024 Hello Michael. We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we’d like to help resolve this for you. Please reach out to us at reviews@shift4.com with your contact information and issue details, so we can review your account and address this issue promptly. Thank you for bringing this to our attention. CC Clifton C. Owner Restaurants Used the software for: 1-2 years ### "BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM!" August 23, 2024 1.0 great! unless you have an issue! Pros I have a great local rep that I always have to call because the larger company usually cant help. Cons when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor! Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Shift 4 bought our POS system company so we HAD to use them or buy a whole new system! Review Source Response from Shift4 September 3, 2024 Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. KS Karen S. President Restaurants Used the software for: 1-2 years ### "Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing " June 29, 2023 5.0 Pleasant. Complete. Efficient. Trusted. Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. \[sensitive content hidden\] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. Cons I would love to write about an opportunity here, but I really cannot think of one. Review Source Response from Shift4 July 10, 2023 Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! AH Andrea H. Bar Manager Food & Beverages Used the software for: Less than 6 months ### "New Launch" June 19, 2023 5.0 I've enjoyed working with \[sensitive content hidden\] and have enjoyed the system. As with any big technology upgrade, you learn new things every day. Pros \[sensitive content hidden\] has been our rep since day one. He was very patient as we slowly came to our decision to bring on SkyTab. \[sensitive content hidden\] is very responsive when I've reached out, and almost always has a solution. He's been on sight many times to make sure things are going smoothly. Cons Some moderate quirks that are being worked out. The favorites screen omits an entire row unless you page over and back. Not sure why that's happening, but we need our favorites screen to be in-tact. Also, we can't make it default to the favorites screen and not the departments. A lot of the reporting is slightly difficult to sort through as well. When trying to print reports or transfer payroll to QuickBooks, it's a bit finicky. Reason for choosing Shift4 I liked the fact that everything is so customizable. Also, having the customer facing displays will help us a lot more when they arrive. Being cloud based and having an app as well were some deciding factors. Review Source Response from Shift4 June 26, 2023 Hi Andrea - We're thrilled to hear you've had such a positive experience with your rep! We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! SE Shawn E. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Shift 4" June 1, 2024 1.0 Worst company I’ve worked with so far for us. Pros Knowing I was going to be done with them soon Cons Lack of caring , faulty equipment. Crap software. Security that a 1st grader could hack Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) They bought them 🤷‍♂️. I didn’t have a say. Review Source Response from Shift4 July 2, 2024 Hello Shawn, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. RP Rick P. Managing Partner Food & Beverages Used the software for: Less than 6 months ### "We saw many….then came to believe!" February 29, 2024 5.0 It’s been fantastic! We’ve gone through many POS systems over the years and by far, this has been the best. Pros Ease of use, and the customer support experience. Our Sales Rep. \[sensitive content hidden\] was fantastic, explained everything, was clear and upfront and very honest. Great working with him. Cons Haven’t found anything yet that we don’t like to be very honest. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shift4 Our rep \[sensitive content hidden\] made all the difference. He took his time explaining the product, addressed our concerns and showed us this was the right solution for our business. Review Source Response from Shift4 March 4, 2024 Hello Rick - We're so happy to hear you're enjoying your SkyTab POS system! Our priority is customer service and we’re happy to hear that we met that mark. We hope to continue to exceed your expectations! EM Emmanuel M. Owner Food & Beverages Used the software for: 6-12 months ### "Best New POS for Mexican Restaurants" November 20, 2023 5.0 Pros We liked the cost and features. The upfront cost was basically free. We only pay a low monthly fee and get all the hardware and software included. Toast charged us for every single little thing and their contracts are predatory. Constant rate hikes and they force you to buy their hardware and software. Cons Still waiting for them to update their software and training website to Spanish. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Toast will nickel and dime you and their contracts are very one sided. Stay far away! Review Source Response from Shift4 November 28, 2023 Hello Emmanuel - It’s great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We’re always looking for ways to improve, and will take this valuable feedback into consideration! FL Fitzgerald L. Managing Member Restaurants Used the software for: 2+ years ### "Stay Away " March 6, 2024 2.0 Really bad. they say that they will return the call but no one does. Pros I did not find any pros as they were constantly loosing connections Cons Constant problems with the connectivity of the terminals. Customer service is non existent. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from Shift4 March 12, 2024 Hello Fitzgerald, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. 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