Who Uses This Software?

Our customers traditionally are universities, performing arts, historic theatres and art house administrators who desire greater flexibility in the services that they extend to their patrons.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Agile Ticketing Solutions
  • www.agiletix.com
  • Founded 1999
  • United States

About Agile Ticketing

Agile Ticketing Solutions delivers enterprise class ticketing solutions that can be tailored to fit the needs of the smallest community art house to the largest film festival. From a full-featured box office, call center order entry, and online and kiosk sales to customer relationship management and reporting, we offer a complete line of fully integrated software and services designed to power your individual marketing effort and ticketing operation.


Agile Ticketing Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Agile Ticketing Reviews Recently Reviewed!


Exceptionally robust ticketing platform to meet needs both large and small.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had a very long list of specific criteria we were looking for in a new ticketing system. While no system is perfect, nor does everything, Agile certainly met the most of our needs to the best extent compared others.

- Overall it's a very robust tool with many features you can use (or choose not to use) to meet your needs for events large or small.
- It provides lots of detailed reports to meet a broad cross-section of organisational needs (whether box office, marketing, finance, etc.)
- Agile provides a comprehensive series of online training sessions, webinars and documentation accessible any time.
- Our cashiers found it easy to learn and use.
- It's very flexible, in the most minuscule ways, so that you can customise it to meet your organisational needs and your individual event needs incredibly specifically.
- Their tech/support team is very friendly, helpful, and highly responsive. They respond quickly, and do their best to find the optimal solution.
- They do not assume their tool does everything: they provide regular system updates to meet customer needs. They are regularly in touch with their customers to assess what people are looking for regarding changes/upgrades and they do their best to incorporate that information in each iteration.
- Their sales team is incredibly friendly, patient, helpful and understanding. They listened to our concerns, and answered our many questions, and worked with us to find the best contract possible for everyone.

Cons: This is a big platform that can do so many things, that it takes a while to learn all the functions well enough to be able to maximise its use.

Overall: We were able to improve the patron experience in ticket purchase and use; as well as easily train our box office team to use the product. This product also delivered significant improvements in reporting - ticketing information, sales/finance reconciliation, etc.; and so much more.

What is Agile and Why Does It Matter?

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Responding to Change Perhaps the biggest advantage Agile development practices bring to development teams and businesses in general is its emphasis on responding to change and focus on working on projects that matter when they matter. Agile methods don┬┐t force us to attempt to divine the future in 9, 12, or 24-month projections. A properly-oriented Agile team has a list of the most important things they can work on; when they finish the most important thing on that list, they move to the next most important thing┬┐and so on, ad infinitum. This type of focus has many benefits: Customers get solutions to the problems they value most, sooner Stakeholders can prioritize things in a progressive fashion reflecting actual market conditions at a given time Developers feel valued, since they┬┐re working on things that actually matter and will receive frequent in-depth feedback from the very people using the product (ideally, at least). Accepting Uncertainty The second biggest source of value Agile development brings to an organization is that its practices accept the fact we don┬┐t know everything about a project when we first start.This is in stark contrast to more ┬┐traditional┬┐ stage-gate and waterfall approaches, where requirements are expected to be ┬┐complete┬┐ before anyone so much as touches a keyboard to type their first line of code. Agile instead accepts that we will discover more information as we go on; we may find a particular technical solution doesn┬┐t meet the needs of customers, or we might discover there┬┐s an entirely different problem underneath the stated problem, and by solving problem we can solve not just the proposed issue, but other customer concerns as well. Applying Agile principles to our approach allows us to accept the unknown and prioritize discovery and experimentation to drive out uncertainty before we fully commit to a solution. Faster Review Cycles In order for teams to be both accepting of uncertainty and responsive to change, there┬┐s a need for rapid iteration and cyclical, comprehensive reviews as work is completed ┬┐ to ensure that new discoveries are contemplated and current efforts are evaluated. Most Agile practices either time-box efforts (Scrum) or control the amount of ┬┐work in progress┬┐ (Kanban) to ensure efforts are completed within a reasonable amount of time. Those efforts are then reviewed with customers or customer proxies (such as internal services teams or stakeholder teams). The focus on ensuring prompt reviews and feedback from actual users (or as close to the user as you can get) addresses the most common failings of waterfall approaches ┬┐ the delivery of a product nobody really wants or likes after a 6-9 month closed development cycle. Greater Flexibility in Releasing Features In addition to faster cycles of review with customers or customer proxies, the focus on delivering working software in time-boxed or effort-boxed iterations of work provides the business as a whole more flexibility in when product should be delivered to end users. In more traditional approaches, releases occur when all the planned work is completed┬┐or, even worse, on a date set by stakeholders regardless of how polished the actual work is on that date. Agile approaches, on the other hand, provide sufficient functionality Less Up-Front Work Prior to the advent of Agile development methodologies, not only did product requirements attempt to predict what would be needed in 6-9 months, but they also attempted to be an encyclopedic contract outlining and detailing nearly every single aspect of a product┬┐s design and development. It was not uncommon to see Product Requirements Documents (┬┐PRDs┬┐) and Technical Requirements Documents (┬┐Specs┬┐) exceeding fifty or more pages and outlining specific deliverables developers would use as checklists of exactly what to deliver ┬┐ nothing more and nothing less. Agile instead focuses us on defining and prioritizing problems to solve; collaborating with our developers to design, specify, and revise work needs to be done; and to exert only the amount of effort needed to move a product or project to its next phase. Incurring high up-front costs in investigation, documentation, and contract negotiation is anathematic to the fundamental beliefs outlined in the Manifesto.

Cons: Lack of Understanding Flexibility Can Lead to Bad Behaviors Culture Fit Lack of Predictability Integrating Diverse Skill Sets Into Teams Challenges at Scale

Agile is an excellent solution to the ticketing world that has truly helped advance our university.

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile Ticketing Solutions is an in depth and advanced ticketing solution that serves our university for a wide range of events from high profile external concerts/events to athletic games, theatre productions, music concerts, student-run events... The customer service is top-notch and always readily available to assist us with all our needs. The software itself is very user-friendly. The tutorials and training webinars are valuable tools that teach us and enable us to do things for ourselves.

Cons: Reporting: There are several options to choose from, but with all the different kinds of events it is sometimes hard to find just the right report to meets our needs. It would be nice if we could customize our reports.

Overall: Please refer to the section on Pros.

extremely positive! We have used it for 5+ years and it continues to grow to meet our evolving needs

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Agile is flexible and user friendly and allows us to effectively and clearly promote dozens of events at a time. It has a better layout than the majority of other ticketing websites we have looked at which makes the user experience more positive (thus resulting in more sales). As our festival has grown, and our needs have changed, it has evolved with us. We are very happy with the product and especially the customer service which is excellent.

Cons: I have had an overall positive experience with Agile. At the beginning (several years ago) I was not as happy with the format but they are constantly making improvements and we are very pleased with the current format.

Overall: so far I am very pleased

The software has saved us countless data entry hours and generally delivers on a spectrum of needs.

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The API communication between Agile and DPO saves us so much time, as well as the communication between the event ticketing configuration and our calendar and website.

Cons: Too many reports and none of them do exactly what I need them to do. No report writer. Complicated back-end. Insufficient system for people buying memberships as gifts for other people.

Overall: Having a hosted system that is constantly evolving is so much better than an installed system that would need to be manually upgraded. Communication with DPO allows us to capture the member/donor info we want and need without having to do additional data entry. Customer service is excellent.

I have been working with Agile for many years and I am pleased with the program.

May 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros - much more user friendly than other sites, according to many of our patrons. We do have an "older crowd" and they do have several difficulties using computers in general but by using Agile consistently over the years, we receive less phone calls every year. We have been complimented on our ease of ticketing purchases (obviously not by everyone) when customers compare to other programs such as Brown Paper Bag and Ovation.

A wish list: To be able to create data through mac programs. To be able to customize our reports so they are not so lengthy and that sum (manifest extract) up reports. For customers to be able to create their own calendar of what they are going to see.

Our executive director and myself are going to sit down together and write up a "wish list" ourselves of what we would like to see. Sometimes, I have found that you already have the options we are looking for but just didn't realize it. For example: Having a guest account for people to sign out rather than having an account. Our hope is to set up a conference call of some sort to review this with you.

The customer service has been outstanding - I don't think I have had to wait 5 minutes for a response from your representatives. They have been trained well and are knowledgeable in every aspect of your program.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

┬┐Nyselle, Thanks for your kind words and review. We at Agile are always striving to stay ahead of the trends as well as listen to our client┬┐s needs. We are happy to let you know that we do have a Customer Calendar option that will allow your customers to add their events/films to their personal calendars as well as having a guest log in option. Give our support team a call and we will be happy to show you how to get these options set up for you. You can also find up to date instructions and video┬┐s on our Knowledge Base.┬┐

Agile helped us streamline our ticket sale process and took our film festival to the next level.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Aside from extremely helpful staff and support, Agile is the type of program that can be scaled to fit your needs. We were able to develop and measure the success of new programs, series and even a membership program, which wouldn't have been possible through our old methods.

Cons: Sometimes programs that can do so much can seem daunting and a little overwhelming, but once you get the hang of the overall hierarchy of the software, it's pretty easy to maser. One thing I wish would be updated a bit is the ticket format design tool, it's a bit clunky.

Excellent system. It is quite robust, without being ridiculously complicated.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Agile system has been extremely reliable, and they have helped us to integrate it into our business. Their biggest asset is that they listen to our needs and address concerns in a timely manner. They are a pleasure to work with.

Cons: Inventory Management could be stronger, but they are working on that too. Otherwise, there's little that this system can't do. Utilizing Zendesk tickets for support can be a nuisance, but I understand their need to use something like that.

Overall: A far more advanced total ticketing and member management package than we had previously, that plays nicely with our current Donor Perfect software.

Agile has surpassed our expectations and needs as a film and live performance organization.

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are regular updates and new features are rolled out regularly. The software itself is very robust.

Cons: The software is great but there is sometimes the feeling that the technicians want to solve a problem with the shortest answer rather than the best answer. That being said, they are always available, and always end up solving any issues we have.

Agile is Great!

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Agile for many years and have had an excellent experience throughout. We receive almost immediate response to small issues and very immediate response to any larger issue. The customization we've been able to work on together has greatly improved our overall product we are able to provide to our patrons. The growth Agile has experienced in the last few years has made them a stronger company with the ability to provide additional support to clients and create more diverse training content available at your fingertips. Agile is easy to use and we have been able to teach everyone from our youngest college students to our retired volunteers how to use it seamlessly. Everyone at Agile is a joy to work with, and we look forward to continuing our relationship in the future.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

┬┐Susan ┬┐ Thank you so much for the wonderful review. We are grateful for all the suggestions, guidance and help over the last 7 years. The knowledge we gained from your organization has helped us understand the needs of our film festival and art house clients. We look forward to many more years ahead.┬┐

Agile Ticketing is the most comprehensive ticketing software I've used.

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software, on the whole, is user-friendly and easy to learn. Basic box office functions are a breeze to teach and my staff rarely has any issues related to the software. As administrator of the software, there is much to learn and remember. Daily and weekly tasks are quick and easy to master. But for those tasks that happen less frequently and when I need help remembering how I did it the last time, the Agile support team is always there for me. The online tutorials are a GREAT resource, but you can always pick up the phone and get a friendly staff member to walk you through anything.

No system is perfect, but Agile Ticketing as worked with us to problem solve and create manageable solutions when we need them. I can't recommend them highly enough.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

Lori - you are amazing. Thank you so much for your review. We love it when our clients call in. It gives us a chance to talk about all the new features!

Best decision we made!

May 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switching over to Agile was one of the best decisions we have made as a theater and a non-profit organization. The system is easy to use and understand and best of all it has cut down on data input and takes half the time, if not less to get our tickets up and running. Best of all the customer support is amazing! The team is friendly, quick to respond and they are there to answer any questions you might have ┬┐ big or small! I would recommend Agile again and again!

Vendor Response

by Agile Ticketing Solutions on May 16, 2016

Donald, Thank you so much for the review! We are huge fans of Nantucket Dreamland Theater and look forward to being a part of your mission and vision for years to come.

Aug 10, 2018
5/5
Overall