# Decision Logic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Decision Logic the right Restaurant Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/71102/Decision-Logic/reviews --- Decision Logic 4.8 (8) [View alternatives](https://www.capterra.com/p/71102/Decision-Logic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Decision Logic Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Don J. Sr. Director of IT Restaurants Used the software for: 2+ years ### "CHG Review" November 2, 2021 5.0 Overall our experience with Decision Logic has been great. They are a partner to our company and have very good technical assistance as well. Pros Decision Logic has been a great partner and not only do we use them for back office software but we use them for our network security as well. Good to have one place for both needs. Cons Sometimes we have difficulty with reporting. They offer custom reports, but they aren't really custom. Would like to have ability to access all recorded data for export. Review Source Response from Decision Logic November 8, 2021 Wow, thank you, Don! We appreciate your feedback and praise so much as well our partnership, of course. We especially want to thank you for your honest feedback about custom reporting, as it provides us more for our product roadmap and ways we can continuously innovate our software to meet your needs. Thank you so much again for sharing that, and of course, for being our customer. AB Adrian B. AP Manager Restaurants Used the software for: 2+ years ### "Decision Logic is great" November 4, 2021 5.0 Decision Logic is a good group of people who help us operate our day-to-day business. Pros The development team are responsive and work with your needs Cons Updates tend to change interface and require retraining of long-time GMs and KMs Review Source Response from Decision Logic November 9, 2021 Thank you so much, Adrian... we appreciate you taking the time to share your feedback! We're so pleased to be able to partner with you and continue to help drive your business forward. Thank you again. CB Chaz B. Business Analyst Restaurants Used the software for: 2+ years ### "Good but Could Improve" November 2, 2021 4.0 My position is tracking productivity and menu mix with data from DL. This has been great except for the calculation errors we are experiencing as mentioned above. Pros The ease of use of the entire website is great. I use reports for the most part and they are easy to find and read. Cons Some calculations in the reports could be worked on. Some reports do not have the same data as other reports despite showing what should be the same calculation. Review Source Response from Decision Logic November 8, 2021 Thank you so much for your feedback, Chaz! We appreciate you sharing so much, and will use it to fuel our product roadmap moving forward. We appreciate your partnership, and again, thank you! ST Steve T. Director Operations Food & Beverages Used the software for: 2+ years ### "Growth Management Corp." November 2, 2021 5.0 We have been with Decision Logic for a 15 years. Over that time the employees are always very helpful in solving any issues we have. Pros The easy of using the software is easy for every computer skill level. Cons Can't archive old file items out of the Bid File. Reason for choosing Decision Logic n/a Review Source Response from Decision Logic November 8, 2021 Thanks so much for your review, Steve! We appreciate your kind words, feedback, and of course, partnership so much. We look forward to continuing to learn and grow together, and your feedback helps us do that. Thank you! KP Kendall P. CMO Hospitality Used the software for: 6-12 months ### "Great Software " November 11, 2021 5.0 Wonderful team that is willing to go above and beyond! Pros For us DL consolidated 5 different softwares, making adoption and management simple! Cons Maintaining Bid Files can take time, but much of that is due to the supply chain issues and not DL. Reason for choosing Decision Logic Better overall suite of services. Review Source Response from Decision Logic November 15, 2021 Wow! Thank you so much for your kind words, Kendall! We are so pleased to hear you've had a great experience, and our engineering team always benefits from product feedback. Thank you! WD Winter D. Field Marketing Specialist Restaurants Used the software for: 2+ years ### "Decision Logic " November 15, 2021 4.0 Pros Ease to use. The search feature saves so much time. Cons It can be a bit overwhelming when first introduced to the product. Review Source Response from Decision Logic November 17, 2021 Thanks for your feedback, Winter! We appreciate you sharing, especially your insights into how we can continuously improve and innovate. Thank you again! AP Anum P. Human Resources Food & Beverages Used the software for: 6-12 months ### "Decision Logic" September 24, 2019 5.0 Pros My company uses decision logic for our new brand McAlister's Deli. I use this software to pull out payroll reports every week and I really like the layout of reports. Clearly defined and designed, free of errors. Cons I have not completely explored this feature to point out any con as of now. Review Source Response from Decision Logic September 22, 2021 Wow, thank you so much for your kind feedback, Anum! We apologize for the delay in response but wanted to reach out and thank you nonetheless. We have been working hard on our product roadmap and organizational efficiencies across the company, and are proud to hear that you have had a great experience using our software. Thank you! RL Robert L. Managing Member Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helps Decrease Fraud" January 10, 2019 5.0 Pros The dashboard is very easy to use. Client status update is very clean as well. Cons I can't really think of anything that needs improvement. Review Source Response from Decision Logic September 22, 2021 Thank you for your gracious feedback, Robert! We apologize for our delay in responding; regardless, we greatly appreciate you taking the time to share your experience. Thank you again! 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