# Benchmark Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Benchmark Email the right Email Marketing solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71152/Benchmark-Email/reviews

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Benchmark Email

4.3 (196)

[View alternatives](https://www.capterra.com/p/71152/Benchmark-Email/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 11th, 2026

# Reviews of Benchmark Email

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“The interface is clear, and the workflow makes sense, which helps if you’re managing multiple sends or lists.“

April 20, 2026

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“It also feels slightly early to fully assess performance and deliverability over time, so there’s still a bit of uncertainty around how it will hold up with larger or more demanding campaigns.“

April 20, 2026

LW

Lee W

ManagerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“What I really liked after I made the switch was the template library, is has many nice templates and the most important part, mobile optimized.“

July 9, 2024

CH

Cheryl H

Prayer Ministry CoordinatorReligious Institutions, Self-employedUsed the software for: More than 2 years.

“I don't feel comfortable asking for help, or taking one of your workshops because I'm on the free plan. But I would like to learn how to use the different designs and templates, but you're more for marketing and advertising,,,which I do not do.“

September 1, 2025

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“It’s a good option if you want something reliable and straightforward for day-to-day email campaigns.“

April 20, 2026

AN

Alberto N

Sales SupportFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years.

“Text formatting glitches occur, and the requirement to create segments for targeted emails is inconvenient.“

May 28, 2023

AP

Aleksandra P

Marketing SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“It helps create, send, and track emails for campaigns (opens and clicks included!)“

March 5, 2025

AN

Alberto N

Sales SupportFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years.

“Unfortunately, my website's lack of integration with Benchmark is an additional challenge.“

May 28, 2023

## Showing most helpful reviews

Showing 1-25 of 196 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Manuel H.  
Marketing Publicity Manager  
Entertainment  
Used the software for: 1-2 years

### "Email through this app is inexpensive and comes with an excellent user interface"

August 30, 2022

4.0

When choosing an email marketing service, I primarily considered well-known tools. I reviewed the free demo versions of these tools when making a comparison. One tool in particular stood out above the rest: Benchmark Email. I started using it immediately without any need for a manual. Additionally, its price is cheaper than other domestic email sending tools. The reporting features are also easy to comprehend and understand. Therefore, I recommend Benchmark Email to anyone that has recently switched to an email marketing tool and isn't fluent in marketing automation terminology.

Pros

Email marketing consists of many different functions. These include setting up segments, measuring open and click thru rates and pausing delivery. It's also extremely cost-effective if it can create landing pages and is easy to use. Programming knowledge is not required to use these functions, workshops are held for this purpose. This app provides easy-to-use email software with a reasonable price. Even if you don't know how to use it, you can still create attractive emails with intuitive operations. The app makes it simple to view information like the open rate

Cons

Even though it currently has limited functionality, it would be great if the EMA tool was more than just a mailing list. I hope it eventually becomes the best tool that's more than just a middle-of-the-road tool like MA.

Alternatives considered

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)

Reason for choosing Benchmark Email

By comparison to the man-hours spent preparing mail for delivery by the USPS, two-thirds fewer man-hours are required. Touching links for post-delivery reports is easy, and these reports can be quickly viewed. This speeds up the process for people clicking on links as they approach.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

HTML emails through this system is possible without any domain knowledge. Additionally, many people report higher open rates for their newsletters since using Benchmark Email.

Review Source

CH

Cheryl H.  
Prayer Ministry Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Benchmark Does The Job!"

September 1, 2025

5.0

I don't feel comfortable asking for help, or taking one of your workshops because I'm on the free plan. But I would like to learn how to use the different designs and templates, but you're more for marketing and advertising,,,which I do not do. Overall, I'm very satisfied with using Benchmark for what I do.

Pros

I needed a platform where I could send emails to approx. 100 members of my private group all at one time. Through Benchmark I am able to communicate with my private group of friends without being labeled as SPAM. Mostly this is true, it still happens from time to time but is always easily cleared up. And it's free! Plus I love that there's always someone around when I need help.

Cons

When I'm away from my desktop and have to send emails from my phone, it takes a long time to maneuver through it. I have to turn my phone sideways for one section then turn it back the other way for another section, repeating this several times.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Benchmark Email

I don't know, It seems google has the majority in everything, I thought I'd go different route.

Review Source

Response from Polaris Software

September 3, 2025

Cheryl, Thanks for taking time to leave your feedback! Please feel free to join us for a workshop at any time. If there's something specific you need help with, you can always email us at support@benchmarkemail.com. Cheers!

MS

Martina S.  
VP  
Marketing and Advertising  
Used the software for: I used a free trial

### "So far, so good"

April 20, 2026

4.0

Overall, it’s been a positive experience so far. The platform is easy to navigate, quick to set up, and does what you need without adding unnecessary complexity. It’s a good option if you want something reliable and straightforward for day-to-day email campaigns. That said, I’d still want to see how it performs over a longer period, especially when running more campaigns or scaling activity, before forming a fully settled view.

Pros

You can get set up quickly and start sending campaigns without spending time figuring things out. The interface is clear, and the workflow makes sense, which helps if you’re managing multiple sends or lists. Templates are simple but flexible enough for most use cases, and overall it feels like a platform designed to keep things practical and efficient rather than overcomplicated.

Cons

The main downside is that it can feel a bit limited if you’re used to more advanced platforms. The feature set covers the basics well, but there isn’t as much depth when it comes to more complex campaign setups or deeper customisation. It also feels slightly early to fully assess performance and deliverability over time, so there’s still a bit of uncertainty around how it will hold up with larger or more demanding campaigns.

Review Source

JE

Judith E.  
CEO/Bus Dev  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Waiting For the Beta "

April 15, 2017

3.0

I have used other email marketing programs. I chose Benchmark because I wanted an inexpensive option for a project for a client. I would say Benchmark is easy to use and easy to learn especially if you have ever used an email marketing program before. But like all software programs, it has its quirks and you learn to get around them. But Benchmark's tutorials, FAQs and feature lists may not supply you with all the information you need. For instance, there are two email automation programs that each offer only one or two automated steps after the trigger. Nowhere in the documentation did it clearly state that only the Automation Pro, that is still in Beta, offers a customer's journey that you can use to send out more than two emails in a sequence. On the other hand, don't pay for more than you need. If you blast out emails to a list of established customers with only quarterly sales discounts, or discounts for birthdays and holidays, Benchmark is enough. And Benchmark is inexpensive. But if you want to onboard various segments of your customers, educating them and eliciting their engagement, this is not the email marketing program for you. There are two locations for live support, one is offshore and the other is domestic. The offshore folks are nice people but they mainly operate by rote. The domestic support gets it right, but I am still waiting to find out if a personalized greeting can be added to the Automation Beta. In my opinion, a personalized greeting should be a standard feature in a customer's journey. I don't know if it is or not and none of their stated info tells you.

Pros

Benchmark is easy to use. Easy to set up. Good for very simple customer outreach, i.e a storefront that collects emails and wants to alert customers to sales.

Cons

Very limited feature set. Not standard at this point.

Review Source

Response from Polaris Software

April 18, 2017

Hi Judith, We appreciate you using Benchmark Email and taking the time to provide some feedback. Thank you for your kind words in regards to our ease of use as well. We do, however, want to address some of your points in regards to our FAQs and tutorials as well as Automation Pro. Admittedly, our FAQs and tutorials are an area we¿d like to put more focus on. That¿s why we¿ve recently established a training department to help keep those areas better up-to-date and helpful to marketers. Our tools are constantly evolving and the support resources we provide must as well. We¿re confident this new department will succeed in this regard, as well as with keeping all support offices across the globe on the same page. Your feedback in regards to Automation Pro is an integral part of the beta process. We expect new features to continue to be added to the automation platform throughout the beta period and after. Again, thanks for the kind words and feedback.

SM

Shirley M.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Aiken Baptist Association"

August 26, 2025

5.0

It is easy user friendly and easy to learn. I've been able to set up a monthly, interactive newsletter, which has made the Aiken Baptist Association current in today's world.

Pros

The fact that I can format the sections/pages to look like an online advertisement that is interactive.

Cons

The fact that I can only download a PDF before sending the message, and that there are not other download format options, such as PNG.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Benchmark Email

Benchmark was already in place when I began working here.

Review Source

Response from Polaris Software

August 27, 2025

Hi Shirley, glad you're finding Benchmark Email easy to use and easy to learn! You might try Canva's pdf to png converter if you need your newsletter in that format - https://www.canva.com/features/pdf-to-png-converter/ . Please reach out if you need anything else!

VR

Verified Reviewer  
Presenter  
Broadcast Media  
Used the software for: I used a free trial

### "Benchmark for marketing goals"

November 17, 2024

4.0

It was a smooth experience and am glad I tried it on my quest for an email service

Pros

It's easy and friendly to use. Also great for setting for small businesses as it's great for marketing.

Cons

It's has some glitches as some of the emails end in the spam folder but none the less still get delivered

Switched from

[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)

Wanted to find another email service for my needs

Review Source

VR

Verified Reviewer  
President and CEO  
Fund-Raising  
Used the software for: Less than 6 months

### "Great customer service!"

November 10, 2022

5.0

I'm impressed with how professional they are, as well as how accessible. It's not hard to reach someone when something goes wrong (which is usually due to my inexperience with their interface).

Pros

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

Cons

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp literally became unusable. Could only get error messages and I only thank heavens I had the presence of mind to grab our address list before it shut us down completely. No response from the company on any platform or means of communicating.

Review Source

IM

Isaac M.  
Managing Director  
Environmental Services  
Used the software for: 6-12 months

### "Keep your clients informed with Benchmark Email!"

August 21, 2025

5.0

My overall experience with Benchmark Email is rewarding. I'm able to communicate important updates with our clients. Our clients stay informed and are able to make necessary adjustments as a result of the mass communication.

Pros

What I like the most about Benchmark Email is the ability to prepare and schedule emails to go out at future dates. Additionally, the new AI feature allows for nice enhancements to our illustrations.

Cons

What I like least is the inability to copy and paste unlimited email addresses. The maximum number of emails to paste is currently 50.

Review Source

Response from Polaris Software

August 25, 2025

Hi Isaac, Thanks for taking time to leave a review! Glad to hear you are having success with the platform. I will relay your feedback to our product team regarding pasting more than 50 emails at a time. Let us know if we can help with anything else! - Jess

DM

Debbie M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Benchmark Works"

August 25, 2025

5.0

Great, Benchmark makes it easy for me to keep in touch and educate my clients monthly. My clients constantly say how they love the newsletter!

Pros

I like Benchmark because of the low learning curve. It was very easy to get started. I like that I can post pictures.

Cons

Off hand I can’t think of anything that I don’t like with Benchmark Email. I think it is a good value for money spent.

Review Source

Response from Polaris Software

August 26, 2025

Thanks for choosing Benchmark Email to facilitate your client outreach - we're so glad you're seeing success!

AP

Aleksandra P.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple, affordable and effective!"

March 5, 2025

5.0

I use Benchmark Email for email marketing. It helps create, send, and track emails for campaigns (opens and clicks included!) It's a great alternative to more expensive email campaign software.

Pros

Aside from the price, I really like how effortlessly I can monitor the results of my campaigns. It provides clear insights and detailed analytics.

Cons

It takes time to learn all the tools, and some fancy features might be missing.

Review Source

LW

Lee W.  
Manager  
Civil Engineering  
Used the software for: 2+ years

### "Benchmark Email"

July 9, 2024

5.0

Benchmark Email even from the free tier offers some great features and an important stats. Support team is a great 5\* one and handles the request very fast.

Pros

What I really liked after I made the switch was the template library, is has many nice templates and the most important part, mobile optimized. It is easy to use and create powerful email campaigns. You can always automate every campaigns with ease.

Cons

There are no cons for Benchmark Email from my point of view.

Review Source

JV

Jackson V.  
IT Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Benchmark Email Is Reliable"

March 14, 2024

5.0

Pros

I like the efficient features of Benchmark Email. Benchmark Email is easy to manage.

Cons

No dislikes for Benchmark Email. Benchmark Email has been impressive.

Review Source

Response from Polaris Software

March 26, 2024

Jackson, thank you for taking time to leave your kind words. We strive to make email marketing the simplest part of your day, and it is great to hear that you are finding everything easy to manage. Take care, and do reach out should any needs arise!

MB

Marcy B.  
CEO  
Events Services  
Used the software for: 2+ years

### "Great list management and decent email software"

May 30, 2019

4.0

Benchmark helps us communicate with our clients in a way that is both easy for us to use and easy on the eyes (for clients).

Pros

Creating and using lists is very easy, especially with the new upgrades! Adding contacts to lists works well with various options. I tend to upload excel files to make new lists, very easy within Benchmark. I do like that it's easy to merge lists -- and that the software only accepts one contact (if that contact is already on the merge to list). Somewhat easy to use when creating emails -- selecting blocks and design \[but the source code isn't as easy to decipher and use (my commands do not seem to "take").\] Using attachments and links and media is pretty easy as well. The reports (opens, click thrus etc) are very good! \[However with the new interface, it's not as easy to back-track to the original Email Report (I find myself having to choose again from the report list).\]

Cons

I don't really like that I can't "re-send" emails on my own schedule (not have to wait 1 week after last send). Also, emails from Benchmark DO get caught up in Junk Spam Trash Promotions folders of recipients and we do need to remind them (often) to check for their email. Also, when "copying" an email to use and re-name as a new email, I do not like that the software selects the "old" contact list to also mail to -- I've mistakenly sent emails to old contact lists and that was not a good thing in my situation.

Review Source

Response from Polaris Software

June 5, 2019

Hello Marcy, Thanks for your feedback. Whenever you have a moment, chat with us and let us know about your concerns, we'll be glad to assist you. - Benchmark Team

CM

Carla M.  
IT Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "An Email Marketing Solution that Meets Our Expectations"

April 8, 2024

5.0

Pros

The features of Benchmark Email have been meeting our expectations. Benchmark Email has been easy to implement. I love the capabilities of Benchmark Email.

Cons

No dislikes for Benchmark Email. Benchmark Email is so amazing.

Review Source

Response from Polaris Software

April 29, 2024

Carla, thanks for taking time out of your busy day to leave a review! We are happy to hear that Benchmark Email is everything you expected in your email marketing solution.

JRW

Jaden Rose W.  
CEO  
E-Learning  
Used the software for: 1-2 years

### "Easy to Use Email Marketing"

June 22, 2022

4.0

I think this is a good free software to use for basic email marketing.

Pros

I liked using this email marketing software when I was just getting started. It had a free and cheap first tier account. I used the forms to integrate onto my website. I also sent out weekly emails to my list. I also used some of the "light" email automations.

Cons

In order to use more complex email automations, you have to switch over to a paid tier.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Form integration and automations.

Review Source

MP

Maria P.  
Human Resource Manager  
Education Management  
Used the software for: 1-2 years

### "Benchmark Email: A Superior Email Marketing Solution"

April 2, 2024

5.0

Pros

This email marketing solution has been easy to use. I like the great capabilities of Benchmark Email.

Cons

No dislikes or weaknesses for Benchmark Email. Benchmark Email is reliable.

Review Source

Response from Polaris Software

April 9, 2024

Maria, Thank you for your review. We are pleased to here that we've been a reliable email marketing solution for your organization, and are here for you should you need anything!

Abigail N.  
Social Media Specialist  
Architecture & Planning  
Used the software for: Less than 6 months

### "A great Alternative to MailChimp"

November 11, 2016

3.0

I'm almost always on the lookout for free marketing software's to test out and after using SendinBlue and MailChimp, I wanted something with email marketing automation similar to MailChimp but with a smooth UI and design the abilities of MailChimp. I found Benchmark while searching for free email automation software's on Google. I wanted an email marketing software to create an email course. I could have used SendinBlue but I wanted one that would notify me whenever someone joins the course, I also wanted a software that integrated with Facebook. Benchmarks free plan caught my eyes and I signed up after asking the online support a few questions. Pros: Responsive templates somewhat similar to Active Hosted Drag and Drop editor. Creating templates email templates were easy and the customization options were great. Cons: I asked the customer support if I could add an image header in the email signup form (MailChimp supports this) and he said yes. Sadly, like Zoho Forms and SendinBlue forms, the design options for signup forms are very limited and doesn't allow more branding options.

Pros

Simple email editor, The free plan comes with features for beginners to email marketing or for bloggers and small businesses.

Cons

The email automation in the freeplan only allows one-off emails like welcome emails. What i wanted was to create drip campigns such as email courses but unfortunately the free plan doesnt allow that. I wish they had stated what the freeplan can and cannot do before i signed up, because i was looking forward to A/B testing, indepth reports and creating drip campigns but the free plan doesn't allow that.

Review Source

Response from Polaris Software

December 12, 2016

Hello Abigail, Thank you for the detailed review! In regards to the image on your signup form, we made some improvements to our signup form tools and you should be able to add in an image to the form. Please contact our support team if you have questions on how to do this. We thank you for using our service and sharing the good word with the world! Please keep an eye out for some new automation tools. :)

VR

Verified Reviewer  
Team Leader  
Information Technology and Services  
Used the software for: 6-12 months

### "Really good but expensive and complicated"

February 12, 2022

4.0

Pros

\- accurate statistics - easy to use - flexible design (emails looks good on any screen/device)

Cons

\- price is too high - pretty slow support - it is hard to adjust scheduled emails considering all available settings (especially time zones)

Review Source

VR

Verified Reviewer  
Chief Executive Officer  
Entertainment  
Used the software for: 1-2 years

### "Used for our monthly investor updates "

September 20, 2022

4.0

Great! Just annoying to have emails go to spam.

Pros

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

Cons

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

Reason for choosing Benchmark Email

Brother recommendation.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Brother recommended me.

Review Source

Gavin W.  
Sales & Marketing  
  
Used the software for: 6-12 months

### "Love our experience with Benchmark so far!"

November 7, 2017

5.0

Pros

We love how easy it is to build emails in benchmark. The drag and drop editor is perfect for our newsletters.

Cons

Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.

Review Source

Response from Polaris Software

November 10, 2017

Gavin, Thanks for the review and sharing your experience with others :) . In regards to matching fonts with your brand, I know it can be a pain sometimes, specially since we only show web-friendly fonts and styles. You are able to make custom font changes if you play with the HTML code though. Here is a quick blog that can help you with that: https://www.psd2html.com/blog/non-web-fonts.html

JW

Jeetendraa W.  
Propreitor  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Best for email marketing"

May 24, 2019

5.0

Its good and price effective.

Pros

Very easy to use.As you don't require a trained staff to work on benchmark.

Cons

More templates to be included. As for travels there are very few. You must include new templates in every 2/3 months. So that we dont use the same templates again and again. Also templates options for Indian Festivals.

Review Source

Response from Polaris Software

June 5, 2019

Hello Jeetendraa, Thank you for the review and high rating. We will take into consideration the templates request. - Benchmark Team

MH

Michelle H.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "It just didn't work for me."

December 5, 2016

4.0

I tried Benchmark Email for a couple of months and while I found it fairly easy to use, I was disappointed in the low amount of "views" my emails got when I checked on the status. I understand that since I do not have my own domain named email, that free email services such as "Gmail" often end up in spam filters. However, I have used another email marketing service and got more opened emails through them, so I fear the stigma is more on Benchmark than the fact that I use a free email provider. Otherwise, I can't explain why the other service I have used worked better. For this reason, I have stopped using Benchmark, after a couple of months, and went back to my previous provider. It's no offense to the service, but if it's not working for me, as a marketing tool, why should I continue to use it?

Pros

The emails look very professional and the software is easy to use.

Cons

I was not getting enough feedback compared to another marketing tool I have used, so I decided to stop using Benchmark.

Review Source

Response from Polaris Software

December 5, 2016

Hello Michelle, Thank you for this feedback, it really means a lot to us. Based on your feedback, I understand your decision to use an alternative service. Email delivery is essential to our service. We know we had issues with this in the past and we are working hard to provide our clients with the best email delivery possible. We are improving our vetting systems to avoid "spammer" like clients that could affect our sending reputation and we are improving our back end technology as well. We are also working on more education to help our users understand best email marketing practices. Again, Thank You for this feedback and we hope the next time you try us, your experience is much better. - Daniel Miller

VR

Verified Reviewer  
Diretor  
Media Production  
Used the software for: 2+ years

### "Review "

May 23, 2019

4.0

We have been using it for a long time

Pros

This software is practical to use in a daily v

Cons

The e-mail sender is always changing so the receiver can not record the e-mail address in is non spam list.

Reason for choosing Benchmark Email

Because I got to know it first

Review Source

Response from Polaris Software

May 31, 2019

Hi, Thank you for your feedback. Whenever you have a moment, please chat with us, we'd love to assist you on the email sender matter. - Benchmark Team

EB

Eduardo B.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "My Review"

September 6, 2022

4.0

Good enough in order to be used for E-Mail Marketing

Pros

It has many Features for e-mail marketing

Cons

It does not offer a trial with enough amount of e-mails included...it offers a very limited features for it and people needs to check quality on this matter first (sometimes)

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/)

Reason for choosing Benchmark Email

I did not do that

Review Source

MP

Mitch P.  
  
  
Used the software for: Less than 6 months

### "Terrible support and errors on site."

August 18, 2016

1.0

I was very excited to try Benchmark due to its high reviews in various places. I am extremely disappointed by the lack of support received from my national account manager, Tom Mitchell. First he emails to ask if he can help with any questions, then he doesn't respond even with a simple help article about why an email might be "under review," and after I provided screenshots and detailed analysis of HIS product's problems, he wanted to deflect me to chat support. I'm a chief strategy officer. I'm not going to use live chat support, sorry. It seems like this platform is meant for small fries and not for real businesses. I'll be going over to Mailchimp or Constant Contact... they'll at least make an effort to win my business.

Pros

Easy to use.

Cons

The support received from the company over a simple error with an email "opens" report.

Review Source

Response from Polaris Software

December 12, 2016

Hello Mitch, Thank you for taking the time to provide us with feedback. I am sorry and disappointed that we weren't able to provide the level of service you expected. As you mention, we are always highly rated and we pride ourselves in having an excellent customer service and support team. I will be sure to take this feedback to our team so we can learn from our mistakes and impress our users with our product and service. Again, apologizes from the team and we hope the next time you try us, we can exceed your expectations!

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