# Benchmark Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Benchmark Email the right Email Marketing solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71152/Benchmark-Email/reviews

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Benchmark Email

4.3 (196)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of Benchmark Email

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“The interface is clear, and the workflow makes sense, which helps if you’re managing multiple sends or lists.“

April 20, 2026

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“It also feels slightly early to fully assess performance and deliverability over time, so there’s still a bit of uncertainty around how it will hold up with larger or more demanding campaigns.“

April 20, 2026

LW

Lee W

ManagerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“What I really liked after I made the switch was the template library, is has many nice templates and the most important part, mobile optimized.“

July 9, 2024

CH

Cheryl H

Prayer Ministry CoordinatorReligious Institutions, Self-employedUsed the software for: More than 2 years.

“I don't feel comfortable asking for help, or taking one of your workshops because I'm on the free plan. But I would like to learn how to use the different designs and templates, but you're more for marketing and advertising,,,which I do not do.“

September 1, 2025

MS

Martina S

VPMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial.

“It’s a good option if you want something reliable and straightforward for day-to-day email campaigns.“

April 20, 2026

EB

Eduardo B

CEOMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months.

“It does not offer a trial with enough amount of e-mails included...it offers a very limited features for it and people needs to check quality on this matter first (sometimes)“

September 6, 2022

AP

Aleksandra P

Marketing SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“It helps create, send, and track emails for campaigns (opens and clicks included!)“

March 5, 2025

AN

Alberto N

Sales SupportFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years.

“Text formatting glitches occur, and the requirement to create segments for targeted emails is inconvenient.“

May 28, 2023

## Showing most helpful reviews

Showing 1-25 of 196 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Manuel H.  
Marketing Publicity Manager  
Entertainment  
Used the software for: 1-2 years

### "Email through this app is inexpensive and comes with an excellent user interface"

August 30, 2022

4.0

When choosing an email marketing service, I primarily considered well-known tools. I reviewed the free demo versions of these tools when making a comparison. One tool in particular stood out above the rest: Benchmark Email. I started using it immediately without any need for a manual. Additionally, its price is cheaper than other domestic email sending tools. The reporting features are also easy to comprehend and understand. Therefore, I recommend Benchmark Email to anyone that has recently switched to an email marketing tool and isn't fluent in marketing automation terminology.

Pros

Email marketing consists of many different functions. These include setting up segments, measuring open and click thru rates and pausing delivery. It's also extremely cost-effective if it can create landing pages and is easy to use. Programming knowledge is not required to use these functions, workshops are held for this purpose. This app provides easy-to-use email software with a reasonable price. Even if you don't know how to use it, you can still create attractive emails with intuitive operations. The app makes it simple to view information like the open rate

Cons

Even though it currently has limited functionality, it would be great if the EMA tool was more than just a mailing list. I hope it eventually becomes the best tool that's more than just a middle-of-the-road tool like MA.

Alternatives considered

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)

Reason for choosing Benchmark Email

By comparison to the man-hours spent preparing mail for delivery by the USPS, two-thirds fewer man-hours are required. Touching links for post-delivery reports is easy, and these reports can be quickly viewed. This speeds up the process for people clicking on links as they approach.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

HTML emails through this system is possible without any domain knowledge. Additionally, many people report higher open rates for their newsletters since using Benchmark Email.

Review Source

CH

Cheryl H.  
Prayer Ministry Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Benchmark Does The Job!"

September 1, 2025

5.0

I don't feel comfortable asking for help, or taking one of your workshops because I'm on the free plan. But I would like to learn how to use the different designs and templates, but you're more for marketing and advertising,,,which I do not do. Overall, I'm very satisfied with using Benchmark for what I do.

Pros

I needed a platform where I could send emails to approx. 100 members of my private group all at one time. Through Benchmark I am able to communicate with my private group of friends without being labeled as SPAM. Mostly this is true, it still happens from time to time but is always easily cleared up. And it's free! Plus I love that there's always someone around when I need help.

Cons

When I'm away from my desktop and have to send emails from my phone, it takes a long time to maneuver through it. I have to turn my phone sideways for one section then turn it back the other way for another section, repeating this several times.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Benchmark Email

I don't know, It seems google has the majority in everything, I thought I'd go different route.

Review Source

Response from Polaris Software

September 3, 2025

Cheryl, Thanks for taking time to leave your feedback! Please feel free to join us for a workshop at any time. If there's something specific you need help with, you can always email us at support@benchmarkemail.com. Cheers!

JE

Judith E.  
CEO/Bus Dev  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Waiting For the Beta "

April 15, 2017

3.0

I have used other email marketing programs. I chose Benchmark because I wanted an inexpensive option for a project for a client. I would say Benchmark is easy to use and easy to learn especially if you have ever used an email marketing program before. But like all software programs, it has its quirks and you learn to get around them. But Benchmark's tutorials, FAQs and feature lists may not supply you with all the information you need. For instance, there are two email automation programs that each offer only one or two automated steps after the trigger. Nowhere in the documentation did it clearly state that only the Automation Pro, that is still in Beta, offers a customer's journey that you can use to send out more than two emails in a sequence. On the other hand, don't pay for more than you need. If you blast out emails to a list of established customers with only quarterly sales discounts, or discounts for birthdays and holidays, Benchmark is enough. And Benchmark is inexpensive. But if you want to onboard various segments of your customers, educating them and eliciting their engagement, this is not the email marketing program for you. There are two locations for live support, one is offshore and the other is domestic. The offshore folks are nice people but they mainly operate by rote. The domestic support gets it right, but I am still waiting to find out if a personalized greeting can be added to the Automation Beta. In my opinion, a personalized greeting should be a standard feature in a customer's journey. I don't know if it is or not and none of their stated info tells you.

Pros

Benchmark is easy to use. Easy to set up. Good for very simple customer outreach, i.e a storefront that collects emails and wants to alert customers to sales.

Cons

Very limited feature set. Not standard at this point.

Review Source

Response from Polaris Software

April 18, 2017

Hi Judith, We appreciate you using Benchmark Email and taking the time to provide some feedback. Thank you for your kind words in regards to our ease of use as well. We do, however, want to address some of your points in regards to our FAQs and tutorials as well as Automation Pro. Admittedly, our FAQs and tutorials are an area we¿d like to put more focus on. That¿s why we¿ve recently established a training department to help keep those areas better up-to-date and helpful to marketers. Our tools are constantly evolving and the support resources we provide must as well. We¿re confident this new department will succeed in this regard, as well as with keeping all support offices across the globe on the same page. Your feedback in regards to Automation Pro is an integral part of the beta process. We expect new features to continue to be added to the automation platform throughout the beta period and after. Again, thanks for the kind words and feedback.

MS

Martina S.  
VP  
Marketing and Advertising  
Used the software for: I used a free trial

### "So far, so good"

April 20, 2026

4.0

Overall, it’s been a positive experience so far. The platform is easy to navigate, quick to set up, and does what you need without adding unnecessary complexity. It’s a good option if you want something reliable and straightforward for day-to-day email campaigns. That said, I’d still want to see how it performs over a longer period, especially when running more campaigns or scaling activity, before forming a fully settled view.

Pros

You can get set up quickly and start sending campaigns without spending time figuring things out. The interface is clear, and the workflow makes sense, which helps if you’re managing multiple sends or lists. Templates are simple but flexible enough for most use cases, and overall it feels like a platform designed to keep things practical and efficient rather than overcomplicated.

Cons

The main downside is that it can feel a bit limited if you’re used to more advanced platforms. The feature set covers the basics well, but there isn’t as much depth when it comes to more complex campaign setups or deeper customisation. It also feels slightly early to fully assess performance and deliverability over time, so there’s still a bit of uncertainty around how it will hold up with larger or more demanding campaigns.

Review Source

SM

Shirley M.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Aiken Baptist Association"

August 26, 2025

5.0

It is easy user friendly and easy to learn. I've been able to set up a monthly, interactive newsletter, which has made the Aiken Baptist Association current in today's world.

Pros

The fact that I can format the sections/pages to look like an online advertisement that is interactive.

Cons

The fact that I can only download a PDF before sending the message, and that there are not other download format options, such as PNG.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Benchmark Email

Benchmark was already in place when I began working here.

Review Source

Response from Polaris Software

August 27, 2025

Hi Shirley, glad you're finding Benchmark Email easy to use and easy to learn! You might try Canva's pdf to png converter if you need your newsletter in that format - https://www.canva.com/features/pdf-to-png-converter/ . Please reach out if you need anything else!

FC

Frank C.  
Co-founder & Executive Director  
Religious Institutions  
Used the software for: 2+ years

### "Benchmark Email Is The Benchmark of Email Marketing "

March 30, 2023

5.0

We have used BE since 2016 and only have one other similar service in case we need a backup, but have not needed it. Benchmark Email service is a sure thing we have come to depend on because 90% of our subscribers communicate with us by email rather than social media.

Pros

Benchmark Email has an archive page of past email campaigns sent. This also has very good SEO! It also has a community area that works like a blog, but needs some attention to the design and updating the social share buttons. So when we send out an email we also link to either of the above for subscribers to keep track if they missed an email or want to share it. We don't need to depend on a blog or website, though we have that too.

Cons

With regards to the archive page the emails send often post out or order, so I have to go in there from time to time an put them in order. There are other glitches like this but not often, that don't really affect the emails being sent, however support has always been accommodating either with a fix or a solution.

Alternatives considered

[Sender](https://www.capterra.com/p/139770/SENDER/)

Reason for choosing Benchmark Email

Sender is more affordable but does not have an archive page, Buttondown does have an archive page but at the time the UI was not as friendly. Buttondown is also run by one person, and we found (the people at) Benchmark Email to be more responsive, friendly, and treat us like family. You want an email marketing service to get your emails to the inbox, and thus you have to have a good relationship with the people behind it all to make that happen .. it's all about teamwork. The support at BE is extremely accommodating in comparison, especially when asking simple questions at first to learn your way around the product.

Switched from

[Sender](https://www.capterra.com/p/139770/SENDER/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We used BE as a back up to TinyLetter, when \[sensitive content hidden\] of BE was more active. It was a family vibe we found from them, and still to this day. When TL no longer supported their product, and there were more and more glitches with designing mails, and then TL content filters went strong, our mails were either bouncing or not being delivered. This is when we moved to BenchmarkEmail and have been with them since 2016. We have used others over the years to have as a back up, but Benchmark Email is the Benchmark of email marketing as far a we are concerned.

Review Source

AD

Andrew D.  
Research Manager  
Market Research  
Used the software for: 1-2 years

### "Easy to use platform"

May 24, 2019

5.0

Overall, I am satisfied and will continue to use Benchmark . I started on a Free Trial and upgraded to a paid service. I plan on sticking to Benchmark for a quarterly newsletter and using to send invitation or special emails.

Pros

This platform is very user-friendly. It doesn't take much effort to get up to speed on how to use it, and there are many email templates to choose from so you don't always have to create something from scratch! I think it's good value for the money, and the support team has been very helpful in my experience.

Cons

There ares some features where I feel limited. I am not too experienced with softwares like this, so I don't know what's available....but I really wish there was a pop-up feature, where users could click on a button and it would connect to their email to forward a newsletter for example. I also have experienced some deliverability issues and have not been 100% satisfied with the response. I think with this and being a new user, it takes time to learn and develop the best strategy.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Benchmark Email

I also use type form, but I don't use it for email. I have considered Mailchimp because it seems to be widely used (I see its logo often on emails/newsletters). I chose Benchmark because I like the look & feel of the website and some of the design elements.

Review Source

Response from Polaris Software

May 30, 2019

Hello Andrew, Thank you for the review and high rating. Regarding the feature you mentioned, we do have a forward option for the campaigns you send. When you have a moment, log in and chat with us, we'd love to show you how this feature works and also how to improve your deliverability. - Benchmark Team

CV

Craig V.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "An Antiquated Platform With Horrible Customer Service"

November 18, 2021

3.0

Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best decisions we could have made at the time.

Pros

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

Cons

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Benchmark could not explain why our bounce rates were erratic and could therefore not offer any solutions.

Review Source

VR

Verified Reviewer  
President and CEO  
Fund-Raising  
Used the software for: Less than 6 months

### "Great customer service!"

November 10, 2022

5.0

I'm impressed with how professional they are, as well as how accessible. It's not hard to reach someone when something goes wrong (which is usually due to my inexperience with their interface).

Pros

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

Cons

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp literally became unusable. Could only get error messages and I only thank heavens I had the presence of mind to grab our address list before it shut us down completely. No response from the company on any platform or means of communicating.

Review Source

IM

Isaac M.  
Managing Director  
Environmental Services  
Used the software for: 6-12 months

### "Keep your clients informed with Benchmark Email!"

August 21, 2025

5.0

My overall experience with Benchmark Email is rewarding. I'm able to communicate important updates with our clients. Our clients stay informed and are able to make necessary adjustments as a result of the mass communication.

Pros

What I like the most about Benchmark Email is the ability to prepare and schedule emails to go out at future dates. Additionally, the new AI feature allows for nice enhancements to our illustrations.

Cons

What I like least is the inability to copy and paste unlimited email addresses. The maximum number of emails to paste is currently 50.

Review Source

Response from Polaris Software

August 25, 2025

Hi Isaac, Thanks for taking time to leave a review! Glad to hear you are having success with the platform. I will relay your feedback to our product team regarding pasting more than 50 emails at a time. Let us know if we can help with anything else! - Jess

AP

Aleksandra P.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple, affordable and effective!"

March 5, 2025

5.0

I use Benchmark Email for email marketing. It helps create, send, and track emails for campaigns (opens and clicks included!) It's a great alternative to more expensive email campaign software.

Pros

Aside from the price, I really like how effortlessly I can monitor the results of my campaigns. It provides clear insights and detailed analytics.

Cons

It takes time to learn all the tools, and some fancy features might be missing.

Review Source

EB

Ewa B.  
Marketing Team Lead  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Benchmark Email Review"

April 30, 2024

5.0

Pros

I am able to reach a lot of prospects by sending high volume outbound marketing emails with Benchmark Email.

Cons

The issues that I used to encounter are no longer available since they were rectified upon version update.

Review Source

AS

Abhilash S.  
Accountant  
Textiles  
Used the software for: 1-2 years

### "I Love the Powerful Features of Benchmark Email"

April 29, 2024

5.0

Pros

With Benchmark Email, we are able to make email marketing smooth. It is a powerful tool with great capabilities.

Cons

Benchmark Email is amazing. I haven't seen any dislikes.

Review Source

CM

Chrisarn M.  
Marketing Officer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Benchmark Email Offers Excellent Marketing Services"

April 30, 2024

5.0

Pros

I like the efficiency of Benchmark Email. Benchmark Email offers accurate and dependable marketing services.

Cons

Benchmark Email has been so efficient. I like Benchmark Email's accuracy and flawlessness.

Review Source

MB

Marika B.  
Human Resources Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Benchmark Email: A Reliable Email Marketing Solution"

March 27, 2024

5.0

Pros

Benchmark Email is an affordable and reliable to use. It has been an accurate email marketing solution.

Cons

Benchmark Email has been flawless. Benchmark Email has been the best.

Review Source

Response from Polaris Software

March 28, 2024

Hi Markika, thanks for taking time to leave your feedback! We're happy you've had a positive experience. Let us know how we can continue to help you meet your marketing goals!

AB

Andrei B.  
Branch Manager  
Accounting  
Used the software for: 1-2 years

### "Benchmark Email"

May 6, 2024

5.0

Is a great app, everything works great and support is helpful.

Pros

Setting up the account is easy, it has an intuitive user interface and starting the first campaign was very easy. The builder is optimized very good for mobile device as almost all users use the phone the most. Support is super and fast, they do a great job.

Cons

Beside the price I can't say there are any cons.

Review Source

BM

Brian M.  
Regional Program Liaison  
Hospital & Health Care  
Used the software for: 2+ years

### "Hits the Mark!"

May 30, 2019

5.0

We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve.

Pros

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

Cons

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors. Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Review Source

Response from Polaris Software

June 4, 2019

Hello Brian, Thank you for your feedback and great rating. Chat with us to help you with the formatting of your email, sometimes something as small as copying and pasting can affect the format. - Benchmark Team

JY

Jenna Y.  
Marketing  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not user friendly + Crashed multiple times in the few weeks"

May 23, 2019

1.0

We have decided to move to MailChimp. We are in the process of shifting over now. Thank you for the last few years of your support and service but we have experienced much unnecessary frustration with your features and stability.

Pros

Comfort as we have used your software for years. Time to time, I get a supervisor who can actually understand my query and answer my question properly.

Cons

Customer Service reps follow a script and do not read my initial query leading me to repeat myself and get really frustrated. Not all but most. Limitations on features such as editing html coded emails and not being able to upload html files. Limited to copy pasting html coded text. The Last Straw: Glitches and Crashing. For the past few months, I have gotten an error message when editing an image. There seems to be alot of crashes in the last few weeks. One day the whole site was down for HOURS. We were in the process of finalize an email to distribute to our members. As a result, we had to send the timely email late.

Review Source

Response from Polaris Software

June 5, 2019

Hello Jenna, We are sorry to see you go. Thanks for the time you were with us. - Benchmark Team

VR

Verified Reviewer  
Operations Manager  
Education Management  
Used the software for: 2+ years

### "Looks professional and easy to use"

May 23, 2019

5.0

Good. I like the software.

Pros

Looks very professional and designs are gorgeous, giving a high-end and legitimate look for our company. I was also surprised and how easy and intuitive everything is. No need to sit through a training when you can figure everything out on your own, quickly. I especially like the free version.

Cons

The upgrade for a payment plan doesn't seem worth it for what we use it for. We just need the basics, not all the other bells and whistles.

Review Source

Response from Polaris Software

May 31, 2019

Hi, Thanks for your feedback and high rating. Whenever you have a moment, chat with us, we'd love to share with you how to get the best out of your paid account. - Benchmark Team

HS

Hasnain S.  
Digital Marketing Apprentice  
Telecommunications  
Used the software for: 2+ years

### "Great Service "

May 31, 2019

5.0

The software overall is great. It allows me import the contacts I want in any way I want, create emails, schedule or send emails out immediately and even has analytics for the emails that have been sent out.

Pros

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one! I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Cons

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Review Source

Response from Polaris Software

June 5, 2019

Hello Hasnain, Thanks for the great feedback. Next time you're working on a template and need assistance, let us know! - Benchmark Team

VR

Verified Reviewer  
Business Development Manager  
Management Consulting  
Used the software for: 6-12 months

### "User experience"

May 31, 2019

5.0

We are using benchmark for sending new product information and training announcements to all our clients and this is also helping us capture clients who are looking for more details on the program.

Pros

Precise report is generated for each email campaign which is easy to review and reflect on campaign performance

Cons

Cleaning up hard bounce emails accounts is taking long time as Benchmark doesn't have one client remove hard bounce accounts from all contact list An option to download the report would be much appreciated as it will help us reduce manual report generation, which needs to be submitted to management every week.

Review Source

Response from Polaris Software

June 5, 2019

Hi, Thanks for your feedback. Whenever you have a moment, chat with us and ask us about a solution for cleaning hard bounces and to export your needed report. - Benchmark Team

MF

Mohammed F.  
Senior marketing manager  
Information Technology and Services  
Used the software for: 2+ years

### "Email feedback from"

May 31, 2019

4.0

Average

Pros

Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats

Cons

Not at all suitable for heavy automation no form for opt out like mail chimp offer

Reason for choosing Benchmark Email

For time being and for regular email campaign

Review Source

Response from Polaris Software

June 5, 2019

Hello Mohammed, Thank you for the feedback. Whenever you have a moment, chat with us and ask us about our Manage Subscription form and share with us other concerns you may have. - Benchmark Team

IW

Ian W.  
Author  
Publishing  
Used the software for: 2+ years

### "A Very Good Auto-responder That Fits My Needs"

April 13, 2020

5.0

Pros

What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it. This is very helpful to someone when you're first starting out, as an independent self-published author you need something that can send a lead magnet/free gift to get people to sign up to your email list, a lot of the other email list providers don't allow for the auto-responder aspect unless you use a paid version of their software.

Cons

As of yet, I can honestly say I haven't found anything difficult with using Benchmark or that there's anything missing or needs to be improved on. It's hard to complain about the free email account when you're starting out.

Review Source

KH

Kristina H.  
PTA Newsletter Editor  
Education Management  
Used the software for: 1-2 years

### "Customer service is great - but there are glitches in the program that need fixing."

July 17, 2017

4.0

FREE Subscription!

Pros

That is free to PTA's! I like the fairly ease of use - -but wish there was a little more flexibility in the design features. And the blocks can sometimes make it tricky and tedious to edit.

Cons

The login -it never saves my password. And - sometimes it asks for the email address to login and other times it asks for username. This is confusing. I have had a lot of trouble with this. I also don't like that your account is closed down if you have too many bounces - - on the first time sending something out. It shouldn't do this unless it is a multiple case scenario. Schools search for alumni - this is the case. They give an email address to Harris Publishing that does our directory and we assume it is "good" but then it comes back. And - major corporations do not like Benchmark emails -and bounce them.

Review Source

Response from Polaris Software

July 17, 2017

Hello Kristina, We are happy to see you use our PTA Email Marketing plan. We made this plan to help improve the communication to parents. In regards to editing the templates and your login issues, I would like to try to setup a support call to review this. Please contact us at your earliest convenience to schedule a 30 min call with your account manager or a support representative. All the best! - Daniel Miller

NM

Nicolette M.  
Executive Assistant  
Farming  
Used the software for: 2+ years

### "To use or not to use - that is the question"

May 31, 2019

4.0

I find it user friendly and has a quality feel and look to it.

Pros

I like that once the template is built it is very easy to customize or change components of it from one publication to another as far as text or images, links etc.

Cons

I wish when you had an image with text that the text would automatically wrap around the picture instead of having to build in another text box. Otherwise the text is off to the side and there is a large empty column on the right or left. If it had the capacity to text wrap it would be so much easier.

Review Source

Response from Polaris Software

June 5, 2019

Hello Nicolette, Thanks for your feedback. We noted down the text wrap feature request. - Benchmark Team

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