SimplifyIT

ITsDone Help Desk



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $5,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • SimplifyIT
  • www.simplifyit.com
  • Founded 2004
  • United States

About ITsDone Help Desk

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.


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ITsDone Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

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