SimplifyIT

ITsDone Help Desk


5 / 5
1 review

Who Uses This Software?

An onsite or cloud-based Help Desk software that simplifies the workflow process to allow for increased employee performance and customer care.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/one-time
  • Pricing Details
    Contact SimplifyIT for pricing details
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • SimplifyIT
  • www.simplifyit.com
  • Founded 2004
  • United States

About ITsDone Help Desk

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.


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ITsDone Help Desk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

ITsDone Help Desk Reviews Recently Reviewed!


Goes well with its name - It's Done

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its is a great helpdesk software which really solves all your tensions related to managing a helpdesk. Recommended

Cons: The product is good and I don't see a con with this particular product. Having said that , company can add few more features.