Diversified Technology

Visual Utility Billing


4.5 / 5
3 reviews

Who Uses This Software?

Municipal and private utility companies that bill and provide customer service for water, sewer, electric, gas, trash and more.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Diversified Technology
  • www.diversifiedtechnology.net
  • Founded 2000
  • United States

About Visual Utility Billing

Visual Utility Billing couples a clean and easy-to-use Windows interface with a rich set of features designed to work for municipalities, municipal authorities, and utility companies. Instantly access complete customer account records with just a mouse click. Easily import data from within your meter reading system or service. Generate billings based on flat fees, consumption or a combination. Bar code payment stubs for easy posting. Quickly upload all billing records to your general ledger.


Visual Utility Billing Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Visual Utility Billing Reviews Recently Reviewed!


Visual Utility Billing Program

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VUB is easy to use, there are many features to help with DEP reports and Board reports.

Customer Service is outstanding, the people at Diversified Technology are always helpful and very knowledgeable.

Cons: There are no cons to this software, if I had to pick something I would say there are so many things you can do that I don't have enough time to explore all the possibilities.

Overall: the Municipal Authority recently added ACH billing for its customers, it has made making payments for customers easy and importing all these payments at one time has been a time saver.

Final billing

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and support is ALWAYS there for me :)

Cons: I wish on the main screen you could "search for owner" and it also show the amount owed so I don't have to go into each individual account to give them their total balance.

Overall: Loveeee you guys! I feel like I know everyone and they know me (even tho I some of us have never met!)

WVA Review

Oct 03, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: While entering payments and printing bills the steps are very clear and easy to follow.

Cons: VUB is constantly logging me off and giving me error messages while I'm trying to process the bills.

Overall: I have only been using Visual Utility Billing for about a year now. At first it was a little confusing but by following the steps as followed I was able to learn very quickly. Entering payments and processing bills has become second nature.