---
title: "Diversified Billing AI Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Diversified Billing AI Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more."
source_url: "https://www.capterra.com/p/71178/Visual-Utility-Billing/"
page_type: "product"
language: "en"
publication_date: "2026-11-02"
---

# 

 Diversified Billing AI Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 2, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Diversified Billing AI

## What is Diversified Billing AI?

The Diversified Billing system offers highly-automated billing, payment processing and customer service software for water, sewer, trash, gas, and electric utilities billing between 2,500 and 25,000 customers. Visit our website for 10 self-guilded demos of key featuress and functions. You can also request a preliminay pricing proposal. Software is available from the Cloud or installed on your LAN. Customer Portal allows customers to pay online, set up autopay, view and print current bill, see account billing, payment and consumption history. Reduces phone calls to office. Software is licensed based on number of accounts billed, so it can be shared by multiple billing departments -- taxes, licenses, permits -- at no additional fee.

## What is Diversified Billing AI used for?

[Utility Billing](https://www.capterra.com/utility-billing-software/)[Government](https://www.capterra.com/government-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)

Top alternative

Featured

Overall rating

Based on 41 user reviews

Reviews sentiment

Positive

93%

Neutral

7%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Diversified Billing AI

4.4 (41)

VS.

[4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/)

Starting Price

Contact vendor

Starting Price

$2850

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (41)

Ease Of Use

4.8 (79)

Value For Money

4.5 (37)

Value For Money

4.8 (76)

Customer Service

4.8 (39)

Customer Service

4.9 (78)

## Diversified Billing AI alternatives

[4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/)

Starting price

$1295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[BOSS811](https://www.capterra.com/p/206223/BOSS811/)

[4.8 (79)](https://www.capterra.com/p/206223/BOSS811/reviews/)

Starting price

$2500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/206223/BOSS811/)

Highest Rated

[SMART360](https://www.capterra.com/p/220105/Bynry/)

[5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/220105/Bynry/)

[TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/)

[4.6 (334)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

Starting price

$4800.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/)

[View all alternatives](https://www.capterra.com/p/71178/Visual-Utility-Billing/alternatives/)

## FAQs about Diversified Billing AI

Overview

### Which roles and teams benefit most from Diversified Billing?

Diversified Billing is most used by municipal secretaries, office managers, and administrative staff handling utility accounts, resident inquiries, and billing records. Clerk-treasurers, payroll and pension coordinators, and accounts payable specialists use it to manage payments, balances, and financial documentation. Borough managers, superintendents, and directors rely on billing information for oversight and operational decisions.

Answer based on 41 reviews

Overview

### What company size and specific industries is Diversified Billing built for?

Diversified Billing is designed for public and private utilities and municipal authorities that provide water, sewer, trash, gas, and electric services to customer bases ranging from 2,500 to 25,000 accounts.

Features and Usability

### What are the key features of Diversified Billing?

Diversified Billing offers billing and invoicing, metered and non-metered billing, rate management, payment collection, and ACH, online, and electronic payments. It also includes customer management, contact database, usage tracking and analytics, customizable and historical reporting, self service portal, work order management, and user management.

Integrations

### Which third-party tools and platforms does Diversified Billing integrate with?

Diversified Billing integrates with 3 third-party accounting platforms: AccountMate, CenterPoint Fund Accounting for Municipals, and QuickBooks Online Advanced. These catalog integrations connect the billing system to accounting workflows and financial recordkeeping tools used by organizations managing municipal or business accounting processes.

Answer based on 1 reviews

Getting Started and Support

### What training and onboarding options does Diversified Billing offer?

Diversified Billing provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group presentations, written reference material, and self-paced viewing for teams learning the product and its features.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Diversified Billing offer?

Diversified Billing provides email/help desk, phone support, and chat. Users describe customer service as pleasant and responsive when issues come up, with staff seen as helpful and willing to adapt to changing needs. Support is often mentioned alongside the system’s flexibility and straightforward issue resolution.

Answer based on 3 reviews

## Features

AI summary

Based on 182 Utility Billing reviews

Capterra data shows that buyers of utility billing software rank the following features as their top priorities:

-   **Billing & Invoicing** (**70%** of reviewers rated this feature as critical)
-   **Usage Tracking/Analytics** (**58%**)
-   **Metered Billing** (**71%**)

Diversified Billing supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses manage recurring charges accurately, monitor consumption patterns, and bill customers based on actual usage, providing teams with the tools to improve billing accuracy, track service demand, and maintain more consistent revenue collection.

Accounting

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

ACH Payment Processing

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Automatic Backup

Data is backed up automatically to prevent data loss

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Commenting/Notes

Leave comments and notes on documents for others to view

Diversified Billing AI 35 features

### All Features
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Automatic Backup: Data is backed up automatically to prevent data loss
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Commenting/Notes: Leave comments and notes on documents for others to view
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Customer Management: Store and organize information about customers and previous interactions
- Customizable Reports: Alter the layout and content of reports
- Electronic Payments: Electronically collect payments for goods or services
- For Electricity: Utility billing for electricity
- For Government: Intended to be used by governmental agencies
- For Natural Gas: Utility billing for natural gas
- For Trash: Utility billing for trash/garbage
- For Water: Utility billing for water
- Historical Reporting: Information, data and reports that are being tracked over time
- Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems
- Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Non-Metered Billing: Process billing for a product/service with a fixed monthly charge
- Online Payments: Accept and process online payment transactions
- Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments
- Payment Reminders: Reminders sent for balance/payment due
- Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments
- Printing Services Integration: Outsource printing services to a third party
- Rate Management: Track/optimize rates in relation to usage
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders

---

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Features

4.2 (41)

4.2

Based on 41 reviews

## Pricing

Value for money

4.5 (37)

[View pricing plan details](https://www.capterra.com/p/71178/Visual-Utility-Billing/pricing/)

Local Government Platform

$6 per parcel per year.

It includes:

-   Billing AI
-   Smart Meter Integration
-   Payment Processing
-   Master Calendar
-   Smart Forms
-   Work Orders
-   Citizen Action Center
-   Property Management
-   Asset Management & Preventative Maintenance
-   Permits & Inspections
-   Tickets & Citations
-   First Responder
-   Open API

Utility Authority Platform

$3 per customer per year.

It includes:

-   Billing AI
-   Smart Meter Integration
-   Payment Processing
-   Master Calendar
-   Smart Forms
-   Work Orders
-   Citizen Action Center
-   Property Management
-   Asset Management & Preventative Maintenance
-   Permits & Inspections
-   AI Agent: Rosie
-   Open API

Value for money

4.5 (37)

4.5

Based on 37 reviews

## Integrations

[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

AccountMate](https://www.capterra.com/p/64/AccountMate-SQL-Software/)[

CenterPoint Fund Accounting for Municipals](https://www.capterra.com/p/224320/CenterPoint-Fund-Accounting-for-Municipals/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (39)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (39)

4.8

Based on 39 reviews

## User reviews

Overall rating

4.4

Based on 41 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(18)

4(20)

3(3)

2(0)

1(0)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Bookkeeper

Used the software for: 3-5 years

### "Takes efficiency to a whole new level."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2020

I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude.

Pros

The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes.

Cons

Like most other software's, there's lack of options for collections efforts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Office Specialist

Used the software for: 3-5 years

### "Visual Utility Billing review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2020

Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.

Pros

I love how with each process you need to do, the software basically walks you through each step.

Cons

The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Secretary

Used the software for: 3-5 years

### "Water Utility"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 16, 2020

My coworker, \[SENSITIVE CONTENT HIDDEN\], has been trying for a few months to get a customized price from \[SENSITIVE CONTENT HIDDEN\]. No one else can provide it. I spoke with \[SENSITIVE CONTENT HIDDEN\] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again \[SENSITIVE CONTENT HIDDEN\] was to get in touch with me. Still waiting.

Pros

I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly.

Cons

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Administrative Assistant

Used the software for: 3-5 years

### "PASA Diversified Billing Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 3, 2020

Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied.

Pros

the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.

Cons

Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Borough Secretary

Used the software for: Less than 1 year

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 23, 2020

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

Pros

The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.

Cons

I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Office Manager

Used the software for: Less than 1 year

### "Diversified Billing Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2020

My overall experience with the software is wonderful. The customer support I received was A+. Spending hours and hours on the phone and the step by step instructions as well as their patience really helped me to learn this software and help my staff.

Pros

Diversified software is extremely easy to use. The method of accepting payments is a plus and helps eliminate many errors by being able to check your figures before posting. Billing is the feature I like most. It is so simple.

Cons

What I like least about it is the final billing for our customers who transfer. It generates a final bill but doesn't allow a way to just transfer the account without doing an adjustment to the new account

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

secretary

Used the software for: 3-5 years

### "Lykens Borough"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2020

No issues.

Pros

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

Cons

I use the software at more than one business. The only feature at this time that I would like to see updated would be the ability to reprint an annual coupon book under a new name when a property is sold in the middle of a year.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Business Manager

Used the software for: 3-5 years

### "The perfect billing system for our organization!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2020

Our organization deals with many contractors but Diversified is the lifeblood of our revenue. Any time support is needed, someone is always at the end of the phone to discuss. After 21 years of use, we still have no regrets.

Pros

We started using Diversified Billing in 1999 and have never looked back nor regretted our choice. Everything is point and click and the staff at Diversified is constantly thinking of new ways to improve their product so it never stagnates. In regards to the staff and support, if I was able to give 100 stars instead of just 5 I would have. Any issue we may have had, the staff was immediately involved to assist.

Cons

My least favorite was the conversion but only because our former programmer was not in any way prepared for what needed to take place. Fortunately, the Diversified staff knew exactly what needed to be done and how so we were able to succeed with our endeavor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Billing Clerk

Used the software for: 3-5 years

### "KEEP UP THE GOOD WORK"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2021

Overall I am pleased with VUB and all the support I have received. I have become so much more comfortable using this system over the last 3 years!

Pros

I really appreciate the support that I am given when calling the help line. Everyone I have spoken to is very pleasant. Zach has helped me many times over the last 2 years at least. He is always very respectful and knows exactly what to do.

Cons

Over the last year I have had issues trying to send out my customers water and sewer bills by email. I'm told that the email bills are being sent but I am not able to see them on our outgoing Gmail account. This makes me very uneasy. Not knowing if my customers have actually received there water and sewer bill or not. I've been thinking about starting to scan them in and sending them from my own email which will take longer but I would feel much more comfortable in the end.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Customer Support Assistant

Used the software for: 3-5 years

### "Diversified Billing Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 9, 2020

In both of the jobs that I have worked with Diversified Billing, I have had a great overall experience. I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job. The staff at the billing dept. are very friendly and always ready to help assist with any issues that arise.

Pros

I have only been in my current job for a year, but I also used Diversified Billing in a previous job, and I find that it is an easy program to learn and use. I like that I have three different ways that I can search for an account depending on what info I am provided. I also like that there is a comment area on each account that I can record changes that I make, and also see what was done by other users.

Cons

The one feature I don't like is that when I run the report for Final Customers with a Balance that it groups all customers together (i.e. accounts due a credit with accounts that have a balance due). I would like these to be separated, and I have talked with the staff at Diversified Billing and they are looking into trying to separate the two accounts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/71178/Visual-Utility-Billing/reviews/)

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Popular comparisons

[BOSS811 vs Diversified Billing AI](https://www.capterra.com/compare/71178-206223/Visual-Utility-Billing-vs-BOSS811)