Cloud Subscription Service
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Looking to learn more about Utility Billing software similar to Diversified Billing? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.
Pros
Our organization deals with many contractors but Diversified is the lifeblood of our revenue. Any time support is needed, someone is always at the end of the phone to discuss.
Works well and does what we need it to do. Waiting to speak to the company about the online portal for payment to see how the pricing structure has changed.
Cons
The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.
Pulling specific reports can be hassle can be difficult.
"This program gets the job done."
Overall: The diversified software is fairly easy to use, if not totally intuitive. And I've always gotten quick help when I've called in for assistance.
Pros: With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find.
Cons: The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account. Find the billing you need to reprint, then while there is an option in the screen to print, the function does not work, so you have to go to a separate A/R area and find the batch of bills and reprint by account number. And when it reprints, there is random text entered at the bottom of the bill.
Vendor Response
"Township"
Pros: It was not expensive and it allowed us to print the billing instead of coupon books.
Cons: Pulling specific reports can be hassle can be difficult.
Vendor Response