# Diversified Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Diversified Billing the right Utility Billing solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/71178/Visual-Utility-Billing/reviews --- Diversified Billing 4.4 (41) [View alternatives](https://www.capterra.com/p/71178/Visual-Utility-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Diversified Billing Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews am akari m directorApparel & Fashion, Self-employedUsed the software for: 6-12 months. “I love the way with each cycle you need to do, the paroduct essentially strolls you through each progression , he programming charging is very easy to use and The staff is extremely useful when reached for issues or issues that surface.“ August 4, 2021 NS Nita S Secretary/TreasurerUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “Pulling specific reports can be hassle can be difficult.“ July 15, 2020 BO Barbara O SecretaryUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “Adding information to our billing statements is an added plus since mandates are changes rapidly and we are able to share this information as well as community information with our clients. “ June 26, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Susan D. Bookkeeper Environmental Services Used the software for: 2+ years ### "Takes efficiency to a whole new level." July 2, 2020 5.0 I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude. Pros The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes. Cons Like most other software's, there's lack of options for collections efforts. Reason for choosing Diversified Billing Diversified was simplified and easy to understand. The customer service won us over. Switched from [QuikWater](https://www.capterra.com/p/16629/QuikWater/) QuikWater was very outdated and had too many areas for error. Customer service was awful and we were no longer able to make changes. As companies/facilities grow, sometimes the software needs to grow with them. Review Source Response from Diversified Technology Corp July 3, 2020 Hi Suusan, thanks so much for taking the time to submit a review. We have several tools to help with collections efforts. I asked one of the support staff to give you a call to be sure you were aware of everything available. HD Heather D. Office Specialist Government Administration Used the software for: 2+ years ### "Visual Utility Billing review" July 2, 2020 5.0 Minimal problems have occurred with this software and if they did occur they were resolved within a day or two. Pros I love how with each process you need to do, the software basically walks you through each step. Cons The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all. Switched from [inHANCE](https://www.capterra.com/p/176375/inHANCE/) More options, hands on training and being able to reach an actual person when contacting company. Everyone is wonderful to work and they are really nice BUT \[SENSITIVE CONTENT HIDDEN\] is the BOMB diggity! Review Source Response from Diversified Technology Corp July 3, 2020 Hello Heather. Many thanks for taking the time to submit a review. I sure hope BOMB diggity is a good thing! I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications. SY Sherry Y. Secretary Utilities Used the software for: 2+ years ### "Water Utility" July 15, 2020 3.0 My coworker, \[SENSITIVE CONTENT HIDDEN\], has been trying for a few months to get a customized price from \[SENSITIVE CONTENT HIDDEN\]. No one else can provide it. I spoke with \[SENSITIVE CONTENT HIDDEN\] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again \[SENSITIVE CONTENT HIDDEN\] was to get in touch with me. Still waiting. Pros I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly. Cons We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it. Review Source Response from Diversified Technology Corp July 17, 2020 Hello Sherry. We appreciate you taking the time to review Diversified Technology Software. We obviously dropped the ball in following up on your request to upgrade your software. My apologies. One of our team has reached out to you to rectify the situation. KR Kelly R. Administrative Assistant Utilities Used the software for: 2+ years ### "PASA Diversified Billing Review" July 2, 2020 5.0 Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied. Pros the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up. Cons Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need. Review Source Response from Diversified Technology Corp July 3, 2020 Hello Kelly. Thanks very much for submitting your review. I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need. CB Cheryl B. Borough Secretary Government Administration Used the software for: 6-12 months ### "Review" July 22, 2020 4.0 The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date. Pros The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless. Cons I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card. Reason for choosing Diversified Billing It was a Board decision. Switched from [FreeDOM MD](https://www.capterra.com/p/81300/FreeDOM/) Additional options and specifically the ability to receive online payments. Review Source Response from Diversified Technology Corp July 23, 2020 Hello Cheryl. Thanks so much for taking the time to write a review. I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them. BR Bernice R. Office Manager Government Administration Used the software for: 6-12 months ### "Diversified Billing Experience" July 2, 2020 5.0 My overall experience with the software is wonderful. The customer support I received was A+. Spending hours and hours on the phone and the step by step instructions as well as their patience really helped me to learn this software and help my staff. Pros Diversified software is extremely easy to use. The method of accepting payments is a plus and helps eliminate many errors by being able to check your figures before posting. Billing is the feature I like most. It is so simple. Cons What I like least about it is the final billing for our customers who transfer. It generates a final bill but doesn't allow a way to just transfer the account without doing an adjustment to the new account Switched from [inHANCE](https://www.capterra.com/p/176375/inHANCE/) We wanted an upgraded system as well as a more simple system. Review Source Response from Diversified Technology Corp July 3, 2020 Hi Bernice, thanks so much for writing a review. I'll discuss your thoughts about handling final billings with our support and development teams to see if there is a way we can streamline the process. JC Jeanette C. secretary Government Administration Used the software for: 2+ years ### "Lykens Borough" July 15, 2020 5.0 No issues. Pros The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software. Cons I use the software at more than one business. The only feature at this time that I would like to see updated would be the ability to reprint an annual coupon book under a new name when a property is sold in the middle of a year. Review Source Response from Diversified Technology Corp July 17, 2020 Hello Jeanette. Thanks very much for taking the time to review and for your kinds words. LB Laura B. Business Manager Utilities Used the software for: 2+ years ### "The perfect billing system for our organization!" July 2, 2020 5.0 Our organization deals with many contractors but Diversified is the lifeblood of our revenue. Any time support is needed, someone is always at the end of the phone to discuss. After 21 years of use, we still have no regrets. Pros We started using Diversified Billing in 1999 and have never looked back nor regretted our choice. Everything is point and click and the staff at Diversified is constantly thinking of new ways to improve their product so it never stagnates. In regards to the staff and support, if I was able to give 100 stars instead of just 5 I would have. Any issue we may have had, the staff was immediately involved to assist. Cons My least favorite was the conversion but only because our former programmer was not in any way prepared for what needed to take place. Fortunately, the Diversified staff knew exactly what needed to be done and how so we were able to succeed with our endeavor. Reason for choosing Diversified Billing Diversified had so many different features with apparent ease of use. Our organization was much smaller then and fit our needs perfectly. Since that time, as we have grown, considerably, Diversified has made the growth simple without any customization to the program. Review Source Response from Diversified Technology Corp July 3, 2020 Hello Laura, thanks so much for being a long-time client. We appreciate you! EF Elizabeth F. Billing Clerk Utilities Used the software for: 2+ years ### "KEEP UP THE GOOD WORK" April 6, 2021 5.0 Overall I am pleased with VUB and all the support I have received. I have become so much more comfortable using this system over the last 3 years! Pros I really appreciate the support that I am given when calling the help line. Everyone I have spoken to is very pleasant. Zach has helped me many times over the last 2 years at least. He is always very respectful and knows exactly what to do. Cons Over the last year I have had issues trying to send out my customers water and sewer bills by email. I'm told that the email bills are being sent but I am not able to see them on our outgoing Gmail account. This makes me very uneasy. Not knowing if my customers have actually received there water and sewer bill or not. I've been thinking about starting to scan them in and sending them from my own email which will take longer but I would feel much more comfortable in the end. Review Source Response from Diversified Technology Corp April 7, 2021 Thanks so much for the positive review, Elizabeth. There is a way to get confirmations that your email bills have been sent. One of our support reps will be in touch to explain what is entailed. MS Mary S. Customer Support Assistant Utilities Used the software for: 2+ years ### "Diversified Billing Review" July 8, 2020 4.0 In both of the jobs that I have worked with Diversified Billing, I have had a great overall experience. I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job. The staff at the billing dept. are very friendly and always ready to help assist with any issues that arise. Pros I have only been in my current job for a year, but I also used Diversified Billing in a previous job, and I find that it is an easy program to learn and use. I like that I have three different ways that I can search for an account depending on what info I am provided. I also like that there is a comment area on each account that I can record changes that I make, and also see what was done by other users. Cons The one feature I don't like is that when I run the report for Final Customers with a Balance that it groups all customers together (i.e. accounts due a credit with accounts that have a balance due). I would like these to be separated, and I have talked with the staff at Diversified Billing and they are looking into trying to separate the two accounts. Review Source Response from Diversified Technology Corp July 9, 2020 Hi Mary. Thanks so much for taking the time to submit a review of Diversified Billing. You have a unique perspective, having used it in two different position. SM Sonya M. Assistant Secretary Treasurer Utilities Used the software for: 2+ years ### "Excellent software" July 8, 2020 5.0 No problems since we started with them over 5 years ago. Pros Easy to use, and their staff is friendly and always available to help. Cons I like the software, there is nothing I do not like. Review Source Response from Diversified Technology Corp July 9, 2020 Hello, Sonya. Thanks very much for taking the time to submit a review. We appreciate you. SV Sharon V. Borough Treasurer Government Administration Used the software for: 2+ years ### "Local Government billing" July 16, 2020 4.0 Quick response and solution. Pros Scannable invoice stubs for receipts, search features, and invoice format. Cons Need improvement with the report writing features. Reason for choosing Diversified Billing The demonstration of the product and the price Review Source Response from Diversified Technology Corp July 17, 2020 Hello Sharon. We appreciate you taking the time to review Diversified Technology software. AW Andrew W. Superintendent Environmental Services Used the software for: 2+ years ### "Performance Review" July 15, 2020 4.0 Pros Multiple options to search for accounts and the quick glance note. Cons The limit of how many computers can have the software. Also how often it disconnects from the server. Review Source Response from Diversified Technology Corp July 17, 2020 Hello Andrew. Thanks very much for your review of Diversified Technology software. CF Coralee F. Office Assistant Government Administration Used the software for: 2+ years ### "Conoy Township Review" July 8, 2020 4.0 Pros The software is extremely easy to use and straightforward. Cons The biggest downfall with this software, in my opinion, that there are a lot of errors or bugs in the system. However, the staff at Diversified Technology is very easy to communicate with and helps to fix any issues that we have right away. Review Source Response from Diversified Technology Corp July 9, 2020 Hello, Coralee. We appreciate your review. Thanks so much for taking the time. CK Contessa K. Office Manager Utilities Used the software for: 2+ years ### "Easy to Learn" July 6, 2020 5.0 I can not say enough good about Diversified Billing! It has made applying customer payments a quick and easy process, and it is perfect for billing our 2,000 customers. Customer support is outstanding! They are just a phone call away to help with any questions or concerns. Diversified Billing makes you feel like you are working together, not alone. I would recommend it to EVERYONE looking for billing software or updating their billing software. Pros Diversified Billing is so easy to use! The layout of the screen is easy to follow and read which makes learning how to use the system pretty simple. The step by step feature is a great help if you get pulled away or interrupted from your task. Easy to use...easy to learn! Cons I can honestly say that I can not think of one Con about Diversified Billing. Reason for choosing Diversified Billing The software speaks for itself! We were sold after meeting with \[SENSITIVE CONTENT HIDDEN\]! Review Source Response from Diversified Technology Corp July 7, 2020 Thank you so much for the kind words, Contessa. We appreciate you. JK Jamie K. Billing Supervisor Utilities Used the software for: 2+ years ### "Diversified Billing Review" July 10, 2020 4.0 A few years back we switched from another billing software to Diversified and it has been a very good change. Processed do not take as long. The old software was much more complicated. I am thankful that I never had to train anyone else on how to use it. Customers seem to understand their bills much better and if there is an issue we can usually get help very quickly. All in all I am very happy with Diversified. Pros I find Diversified billing software easy to use and easy to teach new employees to use. Most processes are quick and easy to use unlike previous billing software that I have used. Cons The only real issue that I have is that we can only have 1 person do a process such as billing or notices at a time. So if 1 person is working on a large billing, which may take a while, I am not able to do adjustments or notices until they are completely updated. Review Source Response from Diversified Technology Corp July 13, 2020 Hello, Jamie. Thank you very much for taking the time to write a review. We really appreciate it. JP Jennifer P. Administrative Assistant II Utilities Used the software for: 2+ years ### "This program gets the job done." July 16, 2020 4.0 The diversified software is fairly easy to use, if not totally intuitive. And I've always gotten quick help when I've called in for assistance. Pros With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find. Cons The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account. Find the billing you need to reprint, then while there is an option in the screen to print, the function does not work, so you have to go to a separate A/R area and find the batch of bills and reprint by account number. And when it reprints, there is random text entered at the bottom of the bill. Review Source Response from Diversified Technology Corp August 4, 2020 Hello Jennifer. Thanks so much for taking the time to write a review. Sorry you are having difficulty reprinting a bill. I've taken the liberty of asking one of our support folks to reach out to you to troubleshoot the problem. MK Mary K. Administrative assistant Utilities Used the software for: 2+ years ### "Municipal Auhtority of Allegheny Township" July 2, 2020 4.0 I would say my overall experience with Diversified billing is positive and I'm glad we use it. Pros Since we bar coded our invoices, receipting could not be easier. Which really is our main purpose and the primary use of the product. Customer service has always been of the highest standard. I have never been disappointed with the help I get when I need it. Cons I don't care for the fact that the history screen in Inquiry doesn't give you a total number. It's hard to explain to a customer on the phone why they owe a certain amount when you have to add it on the fly. I think there are reports I could run and use that I don't know about. A manual would help. Review Source Response from Diversified Technology Corp July 3, 2020 Hi Mary, many thanks for taking the time to write a review. I will have one of out support folks give you a call to show you how to quickly find the total amount due. PK Polly K. Water Clerk Utilities Used the software for: 1-2 years ### "Diversified" July 7, 2020 5.0 I Pros There is very little if anything that I don't like about this software. I was new to utility billing when the City of Calico Rock approved a change to our software. The differences in the software I was trained on and Diversified are decades apart. It has cut the time it took me to get bills printed by 50%, that is time i can use elsewhere easily. Cons I do wish there was a help section for me to simply look up and read rather than having to contact someone. Many times i just need to refresh my memory. Review Source Response from Diversified Technology Corp July 8, 2020 Hello Polly, thanks so much for submitting your review. If you click on Help in the menu bar at the top of the screen and then click on Online Help, you should find very thorough instructions for operating every function in the system. The help system is organized in exactly the same way as menu structure. So just look for the menu item on which you need a refresher. BO Barbara O. Secretary Utilities Used the software for: 2+ years ### "Top Quality Billing Company" June 26, 2020 5.0 Diversified Billing is wonderful! They are quick to answer questions and respond to emails. They always confirm receiving emails and include documentation when necessary. They are helpful when we have issues to be resolved. Pros The ability to compile and share reports is extremely useful. The updated sign in procedure is easy but very secure. Adding information to our billing statements is an added plus since mandates are changes rapidly and we are able to share this information as well as community information with our clients. Cons I would appreciate more training to understand the software a little better and it's capabilities. Are there video tutorials available? If so, I don't recall being informed about them. Review Source Response from Diversified Technology Corp July 1, 2020 Thanks very much for taking a moment to share your thoughts, Barbara. One of the support staff will be in touch to direct you to our online tutorials and answer any specific questions you might have. MM Marissa M. Secretary/Treasurer Utilities Used the software for: 2+ years ### "Very pleased with this product" July 22, 2020 4.0 This has made my work duties in utility billing so much easier. It is very accurate and shoes very clear records and provides excellent reports. Pros I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us. Cons If you enter something the system doesn't like, it tends to just crash. I understand there is constant updated to the program(which makes it so great), but this can really become bothersome if you are in the middle of something. Review Source Response from Diversified Technology Corp July 24, 2020 Hello Marissa. Thanks very much for taking the time to submit a review. We appreciate it. DA Donna A. Clerk/Treasurer Government Administration Used the software for: 2+ years ### "User since 2008" July 14, 2020 4.0 We are a small municipality with approximately 560 accounts. The program has been great to use and would recommend it to future customers. Pros The program is user friendly. I have actually been contacted by some other municipalities looking for a new software billing program and have told them how the program is simple to use. Cons The number one challenge is the number of times throughout the day the the program locks up and has to be exited and restarted. Review Source Response from Diversified Technology Corp July 15, 2020 Hello Donna. Thanks very much for your review. Sorry you are having lock-up issues. I have asked our support team to reach out to you to work on getting the issues resolved. BW BARBARA W. Pension/Payroll Coordinator/ Utility Billing Utilities Used the software for: 2+ years ### "Proud User" August 3, 2020 4.0 I have loved working with the Diversified Crew! They are all pretty amazing! I do feel like it is a "family oriented" group. They have always been good to me and I respect that so much! Pros Great customer service! If I need anything, the crew is amazing!! Easy to learn and use. Reports are good. Cons The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade. Everything has been put on hold due to the Coronavirus. Review Source Response from Diversified Technology Corp August 4, 2020 Hello Barbara. Just wanted to say thanks for the kind words. We appreciate you taking the time to write a review. CP Chris P. Assistant Borough Manager of Blakely Government Administration Used the software for: 2+ years ### "Good software" July 2, 2020 4.0 Works well and does what we need it to do. Waiting to speak to the company about the online portal for payment to see how the pricing structure has changed. Pros Good software that once learned is relatively easy to navigate. Cons Has some odd bugs that my administrator does find to be annoying at times. Also, the online portal for payments seems a little pricey. Review Source Response from Diversified Technology Corp July 3, 2020 Hello Chris, thanks so much for writing a review. The customer payment and information portal is now offered to clients without charge. I will have one of our folks reach out to you to discuss implementation. LS Linda S. Borough Manager Government Relations Used the software for: 2+ years ### "Good solid product" July 8, 2020 4.0 No problems. Staff of very friendly and helpful Pros Ease of use and that it could be customized to our needs Cons Follow up from company on yearly updates is a bit slow and I have to call and check to be sure updates are current Reason for choosing Diversified Billing Local company, friendly staff, it’s a good solid product that fits our needs Review Source Response from Diversified Technology Corp July 9, 2020 Hello, Linda. Thanks very much for your review of Diversified Billing. We appreciate it. Similar Products Featured ## Related categories [Utility Billing](https://www.capterra.com/utility-billing-software/)