--- title: "Gofrugal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gofrugal Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/71693/GoFrugal-POS-Software/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Gofrugal Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gofrugal ## What is Gofrugal? Gofrugal Technologies have been providing Point of Sale Software for Retail. Restaurant and Distribution businesses since 2004, in the form of complete business automation solutions paired with mobile apps and cloud solutions. Headquartered in Chennai, India, our technological footprint has grown to benefit of 25,000+ retail businesses across 50+ countries. Our key focus is on providing a great customer experience with our digital solutions ## What is Gofrugal used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 199 user reviews Reviews sentiment Positive 87% Neutral 6% Negative 7% Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gofrugal?[Manage this product listing](https://www.g2.com/products/intelligent-contacts-hosted-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gofrugal 4.4 (199) VS. [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $7 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (199) Ease Of Use 4.0 (26,695) Value For Money 4.3 (186) Value For Money 3.9 (20,530) Customer Service 4.0 (194) Customer Service 3.8 (20,790) ## Gofrugal alternatives Highest Rated [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (1,134)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/71693/GoFrugal-POS-Software/alternatives/) ## FAQs about Gofrugal Overview ### What problems does Gofrugal solve? Gofrugal solves slow billing, inaccurate stock tracking, disconnected purchase-to-sales workflows, and limited visibility into store performance. Its POS, inventory, tax billing, sales returns, loyalty, and reporting tools help retail owners, pharmacy chains, franchise operators, and store managers process transactions faster, monitor multiple outlets, control stock, and plan purchases using sales data. Answer based on 121 reviews Overview ### Which roles and teams benefit most from Gofrugal? Gofrugal is most used by business owners, proprietors, partners, and directors managing retail or distribution operations. Store and operations managers use it to handle billing, inventory, purchasing, and day-to-day sales tracking. Accountants rely on financial records and reporting, while CEOs and managing directors monitor business performance across locations. Answer based on 198 reviews Overview ### What company size and industries is Gofrugal built for? Gofrugal serves digital retailers and restaurateurs, primarily small businesses, which make up 92% of reviewers. Retail is the leading industry at 39%, followed by Apparel & Fashion at 10% and Supermarkets at 9%. It also serves midsize businesses (6%) and enterprises (2%) across more than 60 countries. Answer based on 199 reviews Features and Usability ### What are the key features of Gofrugal? Gofrugal includes reporting and analytics for aggregating data from multiple branches or outlets, mobile access for working with the system remotely, and inventory management that updates stock based on billing. It also provides contact management for maintaining customer information and supports automated, in-depth business processes. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does Gofrugal integrate with? Gofrugal integrates with six third-party platforms: Adobe Commerce, MobilityeCommerce, Razorpay, SAP S/4HANA Cloud, Shopify, and Tallium. These connections support e-commerce storefronts, payment processing, enterprise resource planning, and mobile commerce workflows, helping businesses exchange operational data across their retail and business systems. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gofrugal? Gofrugal offers in-person and live online training, webinars, documentation, and videos. Reviewers report that staff with minimal computer experience can learn everyday tasks quickly, often within hours. However, new businesses and teams needing deeper setup or feature guidance may need more time, as training quality and follow-up support can vary. Answer based on 25 reviews Getting Started and Support ### What customer support options does Gofrugal offer, and how do users rate the experience? Gofrugal offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often report helpful staff, prompt resolutions, and useful around-the-clock assistance. However, some describe slow responses, difficulty reaching experienced agents, repeated issue explanations, and chat interactions that rely too heavily on video links. Answer based on 93 reviews Features and Usability ### How well does Gofrugal handle business reports? Gofrugal provides extensive reporting and analytics for sales, inventory, finance, and multi-store operations. Retail owners and managers value remote access, detailed MIS views, and configurable report options for planning. Some users find reporting complex, especially with large datasets, and want a built-in report designer, faster performance, and more customizable formats. Answer based on 41 reviews Features and Usability ### How well does Gofrugal support sales and billing? Gofrugal supports day-to-day sales with billing, sales orders, returns, offers, loyalty features, and channel integrations. Retail and restaurant teams often find its transaction and account workflows useful for tracking operations. Some businesses report dated screens, slower order entry, limited centralized promotion controls, and inconsistent setup or post-sale support. Answer based on 26 reviews ## Who uses Gofrugal? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,708 Contact Center reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) Gofrugal includes **Inventory Tracking** and **Point of Sale (POS)**, giving retailers the tools to monitor stock levels accurately and complete in-store transactions efficiently. However, it does not include **Credit Card Processing**. Instead, the product offers **Payment Processing** (**57%**) and **Electronic Payments** (**59%**), which still support digital transaction handling and flexible payment acceptance. Together, these features help businesses manage daily sales activity, keep inventory up to date, and provide teams with practical ways to handle customer purchases. Inventory Tracking 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Payment Processing 4.0 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Mobile Access 4.2 (82) 36.59% of 82 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Contact Management 4.3 (81) 44.44% of 81 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.5 (79) 39.24% of 79 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Gofrugal 172 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Refills: Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Client Database: Electronic storage of stakeholder contact information - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compounding: Creation of a particular pharmaceutical product by mixing or altering ingredients to fit the need of patient - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Food Delivery Dispatching: Dispatch food deliveries - For Bakeries: Software used by Bakery shops and services - For iPad Devices: Operate/access software on iPad Devices - For Jewelry Stores: Specifically for jewelry store management - For Restaurants: Serves restaurants - For Retail: For Retail Stores - For Salons and Spas: Specific for use in spas and salons - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Fuel Management: Monitor fuel consumption and optimize fuel usage - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Kitting: Group and package individual but related items as one package set - Label Templates: Premade examples and templates for labels - Labor Cost Calculator: Calculate labor costs associated with employing a workforce, including wages, salaries, benefits - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Lottery Management: Track and manage the sale of lottery tickets - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Materials Management: Process of planning, procuring and controlling material flows along with supplier evaluation and shipping - Medication Database: Find and verify prescription medications by color, shape or imprint - Menu Planning: List of food items to serve in any type of meal including main dishes, side dishes, and desserts. - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Nutrition & Ingredient Labels: List of nutrients or ingredients present in food items - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Invoicing: Create, send, and view electronic invoices - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Production Management: Manage the end-to-end production process for manufacturing operations - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Receiving: Manage all receiving processes within a warehouse - Receiving Labels: Labels used to alert warehouses of any pertinent information before workers scan or unpack the product - Recipe Management: Store recipes, enable recipe modification, and generate data required for production records - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sales History: Information about revenue from sales of a particular product in the past. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Separate Checks: Generate separate bills for various meals and combos within a complete order - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SKU/UPC Codes: Internal and external product tracking codes - Social Promotion: Market event via social media tools - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Table Management: Assign waitstaff and coordinate the table services - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Traceability: Track and document the history, application, or location of an item or activity - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Wait List Management: Record, update and manage waiting lists - Waitstaff Management: Track and manage waitstaff information and schedules - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (196) 4.4 Based on 196 reviews ## Pricing Value for money 4.3 (186) Free Trial Free Version Basic $7.00 Per User,Per Month Value for money 4.3 (186) 4.3 Based on 186 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Razorpay](https://www.capterra.com/p/179263/Razorpay/)[ Tallium](https://www.capterra.com/p/134867/Tallium/)[ MobilityeCommerce](https://www.capterra.com/p/157935/MobilityeCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (194) 4.0 Based on 194 reviews ## User reviews Overall rating 4.4 Based on 199 reviews Filter by rating Counts reflect reviews available in this feed. 5(129) 4(45) 3(12) 2(4) 1(9) Mentioned topic Recent reviews first, then most helpful RE Reviewer Creator Used the software for: I used a free trial ### "Very useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Overall the experience is very great , it is super manageable and easy to figure out it is great to use Pros The value for money as well as the customer support is very helpful and it’s simple and easy process Cons There was not a lot there is to say from my perspective that I did not really not like or that I disapprove Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Store Manager Used the software for: 1-3 years ### "best retail pos software from rejag technologies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 great as we bought through solution partner rejg technologies or arogya point their sister concern. good support Pros Gofrugal is a veronry well designed pos software compaed to some local small softwares clain to be cost effective but very headache lateron. its better to invest on gofrugl instead where it is appar with other popuhalar erps like microsoft, salesforce or sap. Rej the ag technologies bangalore are the best solution partners and they serve pan india and great response for suppor and quiries . better to buy from good partners than directly as we can get good support . Cons easy to use, reports, inventory, security and ower friendly . ethey have centrlized support but good rsponse is seen only with partners rejag technologies bangalore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: 3-5 years ### "Bang for your buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2021 Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market. Pros The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go. Cons No cons so far. However I have to populate this field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "Poor After sales support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 26, 2024 Pros Minimal design fast billing Nothing more than this Cons Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer MD Used the software for: 3-5 years ### "Fast updates on government mandates and custom requirements." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2021 Safe and Good. Pros Easy to use and good overall features, satisfying our large format Pharmacy Chain use. Cons When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PARTNER Used the software for: 3-5 years ### "One of the best Retail POS in the industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2021 My overall experience with the software is so good. Its features meets our expectations. Pros This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy. Cons It becomes very slow if the system is idle for a long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "GoFrugal is the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 October 6, 2020 Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS. Pros There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to \[SENSITIVE CONTENT HIDDEN\] for their best support. Cons I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer retail business Used the software for: 3-5 years ### "genuine reviews" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 18, 2021 Your product is ok but service is pathetic Pros Reports and it’s a user friendly software Cons Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Best software for retail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2022 User friendly , fast working and easy learn and best to train any one Pros Billing easy to do , inventory management is very good and User friendly Cons Gosecure due to multi data- base so I am unable to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head technical operations Used the software for: 1-3 years ### "Software for chain stores" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 5, 2021 Good product Pros Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation. Cons Pos application can be faster little more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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