# Gofrugal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gofrugal the right Retail POS System solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/71693/GoFrugal-POS-Software/reviews --- Gofrugal 4.4 (198) [View alternatives](https://www.capterra.com/p/71693/GoFrugal-POS-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gofrugal Ease of use 4.4 Customer Service 3.9 ## Pros and Cons in Reviews Au Aditya u Ak retailApparel & Fashion, Self-employedUsed the software for: I used a free trial. “The software is praised for its extensive features, including inventory management, billing, and reporting capabilities“ July 12, 2024 VT Vijay T ProprietorApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition“ July 26, 2023 Au Aditya u Ak retailApparel & Fashion, Self-employedUsed the software for: I used a free trial. “Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those with limited technical expertise.“ July 12, 2024 sr sunil singh r founderWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available“ March 29, 2023 MW Muhamed W IT AdministratorApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected.“ June 15, 2023 AM Amal M DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally.“ March 24, 2021 MW Muhamed W IT AdministratorApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses.“ June 15, 2023 PS Pranshu S ProprietorSupermarkets, 2 - 10 employeesUsed the software for: 6-12 months. “Worst software ever experienced“ June 27, 2022 ## Showing most helpful reviews Showing 1-25 of 198 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Safraz M. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Bang for your buck!" March 15, 2021 5.0 Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market. Pros The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go. Cons No cons so far. However I have to populate this field. Switched from [POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) The support, pricing, the limitations for mobile platforms. Review Source Response from Zoho April 28, 2021 Thanks so much for your feedback! We're really glad that you are enjoying our product and service. VR Verified Reviewer Store Manager Food & Beverages Used the software for: 1-2 years ### "best retail pos software from rejag technologies" May 6, 2026 5.0 great as we bought through solution partner rejg technologies or arogya point their sister concern. good support Pros Gofrugal is a veronry well designed pos software compaed to some local small softwares clain to be cost effective but very headache lateron. its better to invest on gofrugl instead where it is appar with other popuhalar erps like microsoft, salesforce or sap. Rej the ag technologies bangalore are the best solution partners and they serve pan india and great response for suppor and quiries . better to buy from good partners than directly as we can get good support . Cons easy to use, reports, inventory, security and ower friendly . ethey have centrlized support but good rsponse is seen only with partners rejag technologies bangalore Alternatives considered [BUSY](https://www.capterra.com/p/71449/Busy-Accounting-Software/) Reason for choosing Gofrugal easy to use and good reports and owner friendly Switched from [Tally](https://www.capterra.com/p/10032029/Tally/) good for retail and invetory management as invetory is money Review Source AM Abhishek M. Director Retail Used the software for: 1-2 years ### "Poor After sales support" March 20, 2024 1.0 Pros Minimal design fast billing Nothing more than this Cons Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees Alternatives considered [VasyERP](https://www.capterra.com/p/160846/VasyERP/) Reason for choosing Gofrugal Their promise, which they dint fulfil. Review Source VR Verified Reviewer MD Retail Used the software for: 2+ years ### "Fast updates on government mandates and custom requirements." April 13, 2021 5.0 Safe and Good. Pros Easy to use and good overall features, satisfying our large format Pharmacy Chain use. Cons When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)[MARG ERP 9+](https://www.capterra.com/p/151832/Erp-Software-9/) Reason for choosing Gofrugal Had more features with options for scaling and customization than alternates. TS enterprises ,the distributer explained everything very clearly to satisfaction. Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it RR RAMESH R. PARTNER Apparel & Fashion Used the software for: 2+ years ### "One of the best Retail POS in the industry " April 2, 2021 5.0 My overall experience with the software is so good. Its features meets our expectations. Pros This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy. Cons It becomes very slow if the system is idle for a long time. Reason for choosing Gofrugal Easy to operate stores in multiple location and their integrated HQ version gives us consolidated reports across locations which helps us to move inventories according to sales in different locations. Review Source Response from Zoho April 13, 2021 Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue SA Sorabh A. Director Retail Used the software for: 1-2 years ### "GoFrugal is the Best" September 5, 2020 5.0 Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS. Pros There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to \[SENSITIVE CONTENT HIDDEN\] for their best support. Cons I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Reason for choosing Gofrugal All features were available at affordable cost. Review Source jA junaise A. retail business Retail Used the software for: 2+ years ### "genuine reviews" March 17, 2021 3.0 Your product is ok but service is pathetic Pros Reports and it’s a user friendly software Cons Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side Alternatives considered [Ginesys One](https://www.capterra.com/p/136092/Ginesys/) Reason for choosing Gofrugal Representatives are friendly and you have enough features and i feel more comfortable while using it Review Source Response from Zoho April 28, 2021 Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings VK Vikas K. Owner Retail Used the software for: 2+ years ### "Best software for retail" November 15, 2022 5.0 User friendly , fast working and easy learn and best to train any one Pros Billing easy to do , inventory management is very good and User friendly Cons Gosecure due to multi data- base so I am unable to use Switched from [MARG ERP 9+](https://www.capterra.com/p/151832/Erp-Software-9/) Gofrugal is more user friendly and more Feature Review Source nK najmal.k.v K. Head technical operations Retail Used the software for: 1-2 years ### "Software for chain stores" April 1, 2021 4.0 Good product Pros Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation. Cons Pos application can be faster little more Alternatives considered [Omni Retailer](https://www.capterra.com/p/160503/Omni-Retailer/)[6DX](https://www.capterra.com/p/147763/iRetail/) Reason for choosing Gofrugal It had almost features i were looking for. And communited to developed new features and service availability day and night Review Source Response from Zoho April 12, 2021 Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance. MU Mike U. Tech lead Retail Used the software for: 2+ years ### "Going frugal with Gofrugal" March 16, 2021 5.0 Pros Extensive Built-in Features, support, and ease of use Cons Installation and upgrade time can be improved Reason for choosing Gofrugal All features were well detailed and the continuous development and update for new features Switched from [ezPower POS](https://www.capterra.com/p/15570/ezPower-POS/)[BUSY](https://www.capterra.com/p/71449/Busy-Accounting-Software/) Gofrugal ticked all the boxes for me regarding usage, ease to set up and manage Review Source Response from Zoho April 28, 2021 Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. AM Amal M. Director Retail Used the software for: 2+ years ### "A few suggestions that can benefit all your clients" March 24, 2021 4.0 Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested. Pros I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, \[SENSITIVE CONTENT HIDDEN\]. However, improvements are needed in a lot of areas. Cons Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available. 2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us. 3. No way to bulk update Markup/Markdown price setting for products in HQ. 4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero. 5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack. 6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap. Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it DJ DINAKARAN J. IT Automotive Used the software for: 2+ years ### "GoFrugal" March 25, 2021 4.0 If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery Pros Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports Cons Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports Review Source Response from Zoho April 12, 2021 Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared. MA Mohammed A. Partner, Fams Supermarket, Ambur Supermarkets Used the software for: 2+ years ### "Gofrugal features are very easy to use and can using instantly without training " September 15, 2022 5.0 We are really very happy with the service and the features Pros Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner. Cons Nothing major as we are serviced with all the required features Reason for choosing Gofrugal No I was referred by one of the business peer Review Source AK Anand K. Manager / Head of Operation Supermarkets Used the software for: 2+ years ### "Sunrisecitygroup " March 22, 2021 3.0 Retail easy/ RPos is excellent software having remarkable reports & features. HQ software having so many difficulties & missing field of reports etc. Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products. Real time technical support also need improvements. ALR renewal support especially \[SENSITIVE CONTENT HIDDEN\] provided excellent & wonderful support. Pros Retail easy having excellent features, but HQ having lot of limitations. Cons HQ features, reports to be improved. Technical support should be required improvements. Reason for choosing Gofrugal That time HQ was not integrated, Rpos only. Rpos having excellent features. But present scenario central Server Control (HQ) level other software having better crystal reports & features. Review Source Response from Zoho April 5, 2021 Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised. GG Gaurav G. Owner Used the software for: ### "Poor Design, Inflexible Service, Poor Retainership" April 10, 2016 2.0 I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion. Review Source Response from Zoho July 29, 2016 Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons We are eager to help you & solve this JM Jaicharan M. Proprietor Food & Beverages Used the software for: 2+ years ### "Tastykitchen " October 31, 2022 5.0 Every easy to use Pros User friendly .Has various features.Configurations are good Cons Database management & support staff knowledge Reason for choosing Gofrugal Features Review Source GMAA Ganesh M Auti A. Retail business consultant Management Consulting Used the software for: 2+ years ### "Pos" April 13, 2021 5.0 Fantastic solutions Pros Very good. Software billing is easy. Secure and rubbust solutions Cons Day closing option not much matured. Modern digitalisation missing Reason for choosing Gofrugal Only gofrugal can give long term solutions. Support is too expensive but no option Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution AK Aaditya K. MD Pharmaceuticals Used the software for: 2+ years ### "PRODUCT AND SUPPORT" April 13, 2021 5.0 I am very much happy with Gofrugal product with customer service and they are providing the help document with videos. Pros I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order Cons We are almost using all the module i dont have any particular so its good Review Source Response from Zoho April 28, 2021 Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! KG Kalyani G. Retail chain Retail Used the software for: 2+ years ### "Good" April 7, 2021 3.0 Customer support not apt, unable to reach the team. Feeling tired of unsolved queries Live chats are going on for long, quick solutions look magical to me now. Or I am not sure if I am spending too much time with your software and coming across more problems Pros Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management Cons Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading Review Source Response from Zoho April 13, 2021 Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services. NP NANDAKUMAR P. Managing Partner Retail Used the software for: 2+ years ### "I have been using this software for the past four years. feeling good" February 7, 2018 5.0 It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month. Pros i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office. Cons customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries. Review Source UKB Uday Krishna B. Partner Retail Used the software for: 2+ years ### "Great Business Development Software" March 20, 2021 5.0 Pros This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. \[SENSITIVE CONTENT HIDDEN\] is the best person I have ever meet somebody from gofrugal. Cons There is no negative point I found in this software. Review Source Response from Zoho April 5, 2021 Dear Mr Uday Krishna, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. HJ Harshal J. Manager Retail Operations Retail Used the software for: 2+ years ### "Review from Vivante Foods " March 15, 2021 4.0 User friendly Software . But we feel those customers who have been using the software for years they should be given a free training and informed new features . We will not know unless someone tells us the new additions Pros Interface with Rpos to HQ. HQ can give us real time info Cons We should be informed about new features . Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it NM NAINA M. ADMINISTRATOR Retail Used the software for: 2+ years ### "ADMINISTRATOR" March 19, 2021 4.0 Pros WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS Cons Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly Review Source Response from Zoho April 5, 2021 Dear Mr Naina Mohamed, Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. GS Gorakh S. ceo Automotive Used the software for: 2+ years ### "Gofrugal Review" September 16, 2022 5.0 Using this is for inventory management,billing,point if sale Review Source MK MIKE K. Manager Computer Software Used the software for: 2+ years ### "Great software for Very good Price" May 17, 2019 4.0 Pros As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable. Cons The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module. 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