--- title: "Gofrugal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gofrugal the right Retail POS System solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/71693/GoFrugal-POS-Software/reviews/" page_type: "reviews" language: "en" --- Gofrugal 4.4 (198) [View alternatives](https://www.capterra.com/p/71693/GoFrugal-POS-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Gofrugal Ease of use 4.4 Customer Service 3.9 ## Pros and Cons in Reviews Renukaprasad N Store ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Rej the ag technologies bangalore are the best solution partners and they serve pan india and great response for suppor and quiries .“ May 6, 2026 sr sunil singh r founderWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available“ March 29, 2023 Renukaprasad N Store ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “better to buy from good partners than directly as we can get good support .“ May 6, 2026 VT Vijay T ProprietorApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition“ July 26, 2023 Au Aditya u Ak retailApparel & Fashion, Self-employedUsed the software for: I used a free trial. “The software is praised for its extensive features, including inventory management, billing, and reporting capabilities“ July 12, 2024 AM Amal M DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally.“ March 24, 2021 Au Aditya u Ak retailApparel & Fashion, Self-employedUsed the software for: I used a free trial. “Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those with limited technical expertise.“ July 12, 2024 vj vijay j ownerApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “i use a computer with 32gb ram and 16gb graphics card but still the software is a bit slow“ March 15, 2021 ## Showing most helpful reviews Showing 1-25 of 198 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Safraz M. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Bang for your buck!" March 15, 2021 5.0 Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market. Pros The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go. Cons No cons so far. However I have to populate this field. Switched from [POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) The support, pricing, the limitations for mobile platforms. Review Source Response from Zoho April 28, 2021 Thanks so much for your feedback! We're really glad that you are enjoying our product and service. VR Verified Reviewer Store Manager Food & Beverages Used the software for: 1-2 years ### "best retail pos software from rejag technologies" May 6, 2026 5.0 great as we bought through solution partner rejg technologies or arogya point their sister concern. good support Pros Gofrugal is a veronry well designed pos software compaed to some local small softwares clain to be cost effective but very headache lateron. its better to invest on gofrugl instead where it is appar with other popuhalar erps like microsoft, salesforce or sap. Rej the ag technologies bangalore are the best solution partners and they serve pan india and great response for suppor and quiries . better to buy from good partners than directly as we can get good support . Cons easy to use, reports, inventory, security and ower friendly . ethey have centrlized support but good rsponse is seen only with partners rejag technologies bangalore Alternatives considered [BUSY](https://www.capterra.com/p/71449/Busy-Accounting-Software/) Reason for choosing Gofrugal easy to use and good reports and owner friendly Switched from [Tally](https://www.capterra.com/p/10032029/Tally/) good for retail and invetory management as invetory is money Review Source AM Abhishek M. Director Retail Used the software for: 1-2 years ### "Poor After sales support" March 20, 2024 1.0 Pros Minimal design fast billing Nothing more than this Cons Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees Alternatives considered [Vasy](https://www.capterra.com/p/160846/VasyERP/) Reason for choosing Gofrugal Their promise, which they dint fulfil. Review Source VR Verified Reviewer MD Retail Used the software for: 2+ years ### "Fast updates on government mandates and custom requirements." April 13, 2021 5.0 Safe and Good. Pros Easy to use and good overall features, satisfying our large format Pharmacy Chain use. Cons When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)[MARG ERP 9+](https://www.capterra.com/p/151832/Erp-Software-9/) Reason for choosing Gofrugal Had more features with options for scaling and customization than alternates. TS enterprises ,the distributer explained everything very clearly to satisfaction. Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it RR RAMESH R. PARTNER Apparel & Fashion Used the software for: 2+ years ### "One of the best Retail POS in the industry " April 2, 2021 5.0 My overall experience with the software is so good. Its features meets our expectations. Pros This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy. Cons It becomes very slow if the system is idle for a long time. Reason for choosing Gofrugal Easy to operate stores in multiple location and their integrated HQ version gives us consolidated reports across locations which helps us to move inventories according to sales in different locations. Review Source Response from Zoho April 13, 2021 Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue SA Sorabh A. Director Retail Used the software for: 1-2 years ### "GoFrugal is the Best" September 5, 2020 5.0 Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS. Pros There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to \[SENSITIVE CONTENT HIDDEN\] for their best support. Cons I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Reason for choosing Gofrugal All features were available at affordable cost. Review Source jA junaise A. retail business Retail Used the software for: 2+ years ### "genuine reviews" March 17, 2021 3.0 Your product is ok but service is pathetic Pros Reports and it’s a user friendly software Cons Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side Alternatives considered [Ginesys One](https://www.capterra.com/p/136092/Ginesys/) Reason for choosing Gofrugal Representatives are friendly and you have enough features and i feel more comfortable while using it Review Source Response from Zoho April 28, 2021 Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings VK Vikas K. Owner Retail Used the software for: 2+ years ### "Best software for retail" November 15, 2022 5.0 User friendly , fast working and easy learn and best to train any one Pros Billing easy to do , inventory management is very good and User friendly Cons Gosecure due to multi data- base so I am unable to use Switched from [MARG ERP 9+](https://www.capterra.com/p/151832/Erp-Software-9/) Gofrugal is more user friendly and more Feature Review Source nK najmal.k.v K. Head technical operations Retail Used the software for: 1-2 years ### "Software for chain stores" April 1, 2021 4.0 Good product Pros Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation. Cons Pos application can be faster little more Alternatives considered [Retail Clouds](https://www.capterra.com/p/160503/Omni-Retailer/)[6DX](https://www.capterra.com/p/147763/iRetail/) Reason for choosing Gofrugal It had almost features i were looking for. And communited to developed new features and service availability day and night Review Source Response from Zoho April 12, 2021 Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance. MU Mike U. Tech lead Retail Used the software for: 2+ years ### "Going frugal with Gofrugal" March 16, 2021 5.0 Pros Extensive Built-in Features, support, and ease of use Cons Installation and upgrade time can be improved Reason for choosing Gofrugal All features were well detailed and the continuous development and update for new features Switched from [ezPower POS](https://www.capterra.com/p/15570/ezPower-POS/)[BUSY](https://www.capterra.com/p/71449/Busy-Accounting-Software/) Gofrugal ticked all the boxes for me regarding usage, ease to set up and manage Review Source Response from Zoho April 28, 2021 Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. SK Swoyam K. Director Retail Used the software for: 2+ years ### "Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range" April 2, 2021 4.0 My overall experience with GoFrugal has been good over the years. but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner; No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently. GoFrugal has saved us a lot of time, effort and money over the years and helped us grow. Pros 1\. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement. Cons 1\. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution" Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Reason for choosing Gofrugal Features and Pricing Review Source Response from Zoho April 28, 2021 Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings JJ Jacob J. Managing Partner Apparel & Fashion Used the software for: 2+ years ### "Mixed Feeling" March 24, 2021 4.0 Overall experience with Gofrugal has been satisfactory. Pros Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available Cons The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop. Review Source Response from Zoho April 28, 2021 Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. PK Prem K. Director of Operation Department Retail Used the software for: 2+ years ### "Optimal Solution for Business" March 16, 2021 5.0 Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system. Pros Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap. Cons I dont find one when i compare gofrugal with other software. Reason for choosing Gofrugal The cheapest in the market with wonderful features and reports. You want extra features? They can do it for you. Review Source Response from Zoho April 28, 2021 Thanks so much for your feedback! We're really glad that you are enjoying our product and service. GC Gagan C. Owner Retail Used the software for: 2+ years ### "Gofrugal Best software " November 15, 2022 5.0 Very Nice software, Live chat support helps and after sells is also good Pros User friendly , easy to use , fast processing Cons using from a long Time But do not found any thing that is least usefully Reason for choosing Gofrugal Marketing person reach us 10 year ago and at that time only I like features and from there alot feature get developer Review Source OS ONKAR S. PROPRIETOR Pharmaceuticals Used the software for: 2+ years ### "POS SOFTWARE WITH BETTER POWERS TO SURVIVE" April 13, 2021 5.0 VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED. Pros EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI Cons POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER. Reason for choosing Gofrugal EASE OF SUPPORT AND IMPLEMENTATION WITH COMPLETE DATA TRASFER INCLUDING DATA INTELLIGENCE Review Source Response from Zoho April 28, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it MA Muhammed A. Accountant cum Data Entry Accounting Used the software for: 6-12 months ### "My experience of using Gofrugal" November 2, 2023 4.0 As per my overall experience Gofrugal is best software i have ever used Pros while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc. Cons going to its main interface with a single click Review Source SB Swaroop B. medical Alternative Medicine Used the software for: 2+ years ### "4stares" May 17, 2022 4.0 it good and friendly software Pros Sale and purchase and non moving items Cons Unmatched software new development in the software Alternatives considered [Origo](https://www.capterra.com/p/188074/Origo/) Review Source AT Ankit T. IT Head Retail Used the software for: 2+ years ### "A complete business solution for retail" April 13, 2021 5.0 Good and Satisfactory Pros Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand. Cons Sometimes online support becomes critical. Review Source Response from Zoho April 28, 2021 Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. MA Manish A. Admin Retail Used the software for: 1-2 years ### "admin" April 13, 2021 5.0 Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps . Pros Simplest screen and User interface. It is simple to Operate. Cons Support have to improve as there is some delay in solution and understanding. Reason for choosing Gofrugal It was reference from market and other users . I like the way for demo and features. it is simple and indepth with features and reports with mobility. Review Source Response from Zoho April 20, 2021 Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it VC Vilas C. Manager Retail Used the software for: 2+ years ### "Incredible " September 8, 2023 5.0 Pros Ease of use , great customer service Thanks Cons All ok , covers every aspect correctly . Review Source PK Prateek K. Owner Retail Used the software for: 1-2 years ### "Go frugal is good software" November 15, 2022 5.0 good Pros online, order easy & gosure is easy to use & user freiendly. Cons None of the above, i led all the features. Review Source mB madhusudan B. departmental Supermarkets Used the software for: 2+ years ### "GOFRUGAL IS EXCELLENT SOFTWARE" April 13, 2021 5.0 I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT Pros INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT Cons MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER Reason for choosing Gofrugal BECAUSE ITS REPORTS AND FEATURES IS VERY USEFULL FOR ME Review Source Response from Zoho April 28, 2021 Thanks so much for your feedback! We're really glad that you are enjoying our product and service. NM NAINA M. ADMINISTRATOR Retail Used the software for: 2+ years ### "ADMINISTRATOR" March 19, 2021 4.0 Pros WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS Cons Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly Review Source Response from Zoho April 5, 2021 Dear Mr Naina Mohamed, Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. GS Gorakh S. ceo Automotive Used the software for: 2+ years ### "Gofrugal Review" September 16, 2022 5.0 Using this is for inventory management,billing,point if sale Review Source MK MIKE K. Manager Computer Software Used the software for: 2+ years ### "Great software for Very good Price" May 17, 2019 4.0 Pros As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable. Cons The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.