Nowcom Corporation

DealerCenter

5 / 5 539 reviews

Who Uses This Software?

The independent used car dealer who is looking for top notch dealer management system functionalities at the most competitive price in the market.


Average Ratings

539 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Nowcom Corporation
  • www.DealerCenter.com
  • Founded 1996
  • United States

About DealerCenter

Serving over 11,000 dealers, DealerCenter is a leading provider of dealer management solutions. DealerCenter gives full control over sales, customer management, inventory, credit reports, insurance and financing. With available add-ons of Dealer Websites and Buy Here, Pay Here, it gives you the functionality you need. As an authorized reseller, we can provide access to major credit bureau and book services, vehicle history reports and other services popular with independent dealers.


DealerCenter Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

DealerCenter Reviews Recently Reviewed!


Great Software

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Speed, Convenience, Reliable, Great Customer Service. La Monica was very helpful in the setup process, couldn't ask for better customer service. 5 Stars from EQUIPT Inc

Cons: I wish the online signup could be easier, the software is very good, recommend to any dealership small or large.

Very simple and straight to the point.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Team - Very quick and informative. Knowledgeable about product, helpful. I like the fact that they also mentioned the fact that I can upload pictures of my inventory using the mobile app rather than uploading to computer to post.

Cons: Still learning the product so at the moment I have no cons as of yet. I'm new to dealer center and may have more input later

Fantastic experience with Brandon Tryon in helping us solve a couple website edits.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service from Brandon Tryon. He was very helpful in making everything happen in a timely manner.

Cons: I did not have any problem with the software. Nothing impeded me from achieving what I needed to do.

With Dealercenter, the customer service has been helpful. Overall, its been okay but we havent use

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When I get fully setup, it will be nice to do it on my own and be on autopilot. We are going to get trained more on this product

Cons: At first, it is a little tedious getting setup, but that will get redtified wiuth full training of the product

Nina Quintanilla was great, helped me understand the software better

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Software works great, really easy to use glad we have it. Employees like it as well. Pretty easy to use for our car lot and employees

Cons: We like everything so far, no complaints at this time. Pretty easy to use for our car lot and employees

Nina Quintanilla was very helpful explaining everything and guiding me how to do it all.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to navigate, and it has it all in one site no need to log in anywhere else do to anything else.

Cons: I couldn't think of anything at this time I really like the layout of everything. All perfect for me I highly recommend this site.

Good Experience, Good Customer service

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can get everything done at one place for a dealership. Website Service, Financing Service advertisement and more.

Cons: It opens a new tab every time you have to log in. I don't really have any problem with this, just excited to see what else they have to offer.

Overall: Setting up everything for the dealership in one place so business can be more efficient and effective.

The customer experience is fine. I work good with our DealerCenter Rep.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is pretty user-friendly. IT allows the dealer to submit to multiple banks at once. Very useful

Cons: Nothing at the moment, If there are any problems, I will contact my Rep to handle whatever it is.

Extremely satisfied! Team was very helpful.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like most about this software is being able to change any little details we'd like.
Also, being able to get assistance by our representative whenever we have a problem or a simple question.

Cons: I don't really have anything negative to say about this software.
Everyone is very helpful at all times.

Very helpful. Was very outgoing and able toset me up with the Route One Integration to have access

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is fairly easy to use. I enjoy the simple instructions, hints given on the deal, and the ability to streamline tasks.

Cons: I cant think of anything right now but I will surely contact my rep if I have any problems whatsoever

Very helpful!!

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use the system most part of my day and it's very helpful in all the ways that you need to close a deal. Great customer support.

Cons: There's nothing that I exactly don't like But Maybe could be set up with more bank options. Like options to finance under company names.

Great value for the functionality

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that the system does what I am paying several systems to do and even does it better let alone in one location.

Cons: There really is not anything that I do not like about the system, whenever there is an issue it seems they are available to fix the issue quickly.

Overall: One location to do everything

Fantastic and Unique Service

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I would say that I like how easy the software is to use the most, it allows me to do all my work in one location.

Cons: I do not really have anything bad to say, maybe I would say if they would improve that's always great but it is already good.

Overall: Great support from the top.

Lina was wonderful! Answered all my questions and was always available

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Internet based. Streamlined my daily duties at work. Customer service. ............

Cons: Pretty new to DealerCenter yet to be able to critique it. The QUickbooks integration might substandard to what I came from.

My experience was a good one. The support staff was very helpful. The support staff took his time to help us out.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the fact that it is very easy to use. The website capability takes you right to the point. Again they were very professional

Cons: Not able to do have the repairs/service portion of the software. Other than that it is very eastyto use.

fantastic and helpfull

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is very user friendly and easy to use. I think it is fantastic and helpful for our operations.

Cons: need to fix e contracting. does not work very well with many applications such as exception for deals .

Great System

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a great system. My representative, is very helpful and always available when I need her.

Cons: I am still learning the system but so far my rep has helped me along the way to understand everything.

Overall: The support is amazing.

GREAT CUSTOMER SERVICE... EASY TO USE... ALL IN ONE PLACE...

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: NINA QUINTANILLA IS AMAZING AND VERY PROFESSIONAL. SHE WILL ANSWER ALL YOUR QUESTIONS AND CONCERNS AND WILL WALK YOU THROUGH EACH AND EVERY STEP OF THE WAY

Cons: NO COMMENTS... nothing bad I can say about the program, great to do everything in one place! I HAVEN'T HAD ANY ISSUES USING THE SOFTWARE, EVEN I'M A BEGINNER BUT IT IS VERY EASY TO USE.

Overall: INVENTORY MANAGEMENT
COST MANAGEMENT
FINANCING AND EXPENSES
KEEP TRACK OF ALL YOUR INVENTORY AND FINANCING IN ONE PLACE

Dealer Center has been easy to use , user friendly , customer support is great.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CRM is a great tool , easy to communicate with my customers. The text message feature is very useful along with sending bulk messages. i love having everything under one umbrella, keeping everything organized an conveneint.

Cons: need outside reps, our CRM rep has been very helpful and we'd love for her to visit our store. Would would be great!

everybody has been very helpful and they seem to be very interested in solving any problems we have

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very useful and it is easy to use and the set up is fast and i like the fact that there is no contract

Cons: At this time i do not have concerns with the soft ware , should i have a issue i will contact customer service

Great Product, easy to use!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about using this system is that is has a lot of options available to you, most important gives you a break down on the gross.

Cons: There is not anything that I find difficult because everything is very easy to use and figure out. Dealer Center does most of the work for you.

Overall: The breakdown of the gross and numbers on the vehicle and sale.

help me to get my new website and was a good experience and she complete everything with me

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: hopefullly work with more windws to sell more cars in another web sites and be persistent in get more sales

Cons: in this moment i have no opinion to say something but let me tray and later i call to ask for more help or say thanks

I've had a great experience with DealerCenter. One of the rep put our website up in 24 hours!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've had a great experience with DealerCenter. She helped us put our website together in less than 24 hours. It's sleek, has all the information our customers would need to know, and the functionality is great!

Cons: Only con I have is when you lose power you have to call in to reset the finance printer. Takes time out of a very busy day.

I love dealing with rep, he is absolutely amazing at answering questions and giving me information.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of which it works ... How many programs are integrated all on one website.. The customization features and ability to switch programs you are using ...

Cons: I have not found anything that I do not like to this point that would stop me from using the system. But it would be nice if you would integrate Black Book onto the mobile website for use at auctions.

Overall: I love the mobile app and being able to keep whats happening in my office..

Carla was amazing in helping me set up my account. It was quick, easy and I was able to start asap!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dealercenter makes it easy to get up and running right away. I love the fact that as soon as my set up is complete, I can literally sell a car right away. I don't feel tied down by lengthy contracts and outrageous stipulations, the sign up process is quick and i'm off!
Carla my rep was the best!

Cons: The software can be a little difficult to use with certain browsers. I would have an all black page printed out sometimes while printing a deal . Despite having other options for desking deals, i continue to use DC because of its many PROS.

Team. Calls me back asap, Never gets frustrated with my lack of tech skills. I appreciate them.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that everything I need is on Dealer Center. I do not like multiple vendors hitting my bank
checking account. The customer service dealing with many is horrible. No patience . Dealer Center team gives me top notch customer service. It gives me confidence I can move forward in my business.

Cons: I really don't have a con. I just need more repetitions than the average person. I need to call several times until I get it. Cash deals I feel I'm there. The banks are coming and I told Team I will need help. They said not a problem.

Overall: CUSTOMER SERVICE

GREAT

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I LIKE THAT I CAN ACCESS MY INVENTORY FROM ANYWHERE AT ANY TIME AND THAT IT HAS WEST LAKE BUILT INTO IT AS WELL AS CREDIT REPORTS

Cons: NOT THAT EASY TO MANAGE. I DON'T LIKE HOW YOU CANT ACCESS THE DEALS THRU THE APP OR HOW THE APP IS LIMITED.

Great

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best about Dealer Center is that they are always available to help me when I need it and call back quickly.

Cons: Everything is great and there is nothing that I do not like about the service that they give, I have nothing to add here.

Great service and product

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, very detailed editing options. Great service from my technical reps. Both are making dreams come true.

Cons: It isn't free :)

amazing

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use evrything works wiht eachother its like a one stop shop . i can have my invetory run credit and post everything together

Cons: that is cloud base if theres no internet then we wouldnt be able to use the software so we would have to make sure to have a back up

Team was helpful in helping me take care of a printing problem. I appreciate the help and enjoy using.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DealerCenter is easy to use and gets my deals down quickly. DealerCenter has very good service. Always enjoy dealing with them

Cons: Not really. Everything is good to go. If I have a problem I can contact team and they will take care of it

appears to have customization we are looking for

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We are new to this CRM and DMS integration so just finding our way but so far it has been good. Customer service has been good working with us to customize our web design and the features we desire.

Cons: due to the amount of customization available some of customer seems somewhat untrained in some of the advanced features. They have however worked very well with us to rectify any issues.

There are a few shining stars that are willing to stick with a difficult dealer (Me).

Apr 10, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The wide variety of tools available. This is a one stop DMS. The more I try to get it to do the better it is.

Cons: The wide variety of tools. Yes this is a pro and con. As I stated above you will need to find the few shinning stars that know the product. I have been lucky. Customer reps have risen to the occasion. They have been able to keep me calm while learning.

Great team.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can use it anywhere, it is as easy as having an assistant or my office with me at all times. You cannot understand how I help the girls in the office when I am not there and I am able to log on and guide them or reply to lenders. I really like this system.

Cons: It took time getting use to the software. And starting this new venture was not easy to have time to learn the system as I wanted to. But the team took their time and we were able to get it done.

Great product, easy to use and navigate!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that everything I need is in one place. I have my DMS, inventory management, website, F&I, AutoCheck, and CRM all right here which helps increase productivity and the flow of business.

Cons: I have yet to find a down side to this product. The customer support team is awesome and friendly and expedited the launch of our service quicker than promised!

Overall: Simplified the whole management and day to day operation of my business.

My experience with customer rep and the entire crew is always great!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is literally at your fingertips. The ease of use is really good and I am always able to get help.

Cons: Not much I don't like but maybe the update speed which is server driven. There's not much to dislike.

Team - Responsive and very fun to work with.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is always new and up to date with the trends of the automotive industry and very easy to use.

Cons: I am still learning everything that Dealercenter can do so up to this point I have no cons. One Con at this point is that you cannot report on the Bureaus for BHPH. And another Con is that you don't work with offerup as of yet

Dealer Center Review

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Dealer Center to manage our dealership. So It is vital to have the kind of support. Its nice to make a quick call and get the answers we need to keep our day productive.

Overall: The ability to Manage our dealership.

BEST EXPERIENCE EVER

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING NO FLAWS CUSTOMER SERVICE IS INCREDIBLE GREAT SERVICE
very easy to use and understand ,great for both new and experienced dealers,I highly recommend it.

Cons: NOTHING EVERYTHING ABOUT THIS SOFTWARE IS GREAT. I COULDNT COMPLAIN ABOUT ANYTHING. IVE BEEN IN THE BUISNESS OVER 20 YEARS AND DEALERCENTER HAS BEEN MY FAVORITE FOR AS LONG AS I REMEMBER

Overall: INCREDIBLE EASY USE AND GREAT UNDERSTANDING IN EASY FASHION ABOUT MY CAR DEALS.

One of the customer rep is very helpful with everything. She can even sell ice to Alaska !

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every time I need help I can contact her for help and she's always there with her friendly voice.

Cons: I wouldn't change anything, It's only getting better with the help of her. She's always there to the rescue. Never gets upset no matter how dumb your question will be. So if anyone that feels they're not very smart don't be afraid, she will always be there to help you.

Overall: GREAT customer service from professionals!

Absolutely wonderful!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about DealerCenter is the software does everything to support our business from start to finish.

Cons: There is nothing that I don't like about the software. So far it has been extremely helpful in every way.

Excellent!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most about DealerCenter is EVERYTHING! Specifically, we love the mobile app & being able to conduct business remotely.

Cons: What do we like least that it doesn't show the cars in the customer field when the leads come into DealerCenter. Once you drill down to the customer, you can see the car, but it would be nice for the vehicle to be referenced immediately.

Great experience!!!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user-friendly and they have an awesome staff. Thanks to Customer representative, she was patient and very informative. She is a GREAT asset to the organization.

Cons: With all of the packages and promotions the price was fair. All that I can mark as a con would be that I should have signed up sooner.

Overall: One stop shopping. Everything a dealer needs under one room. Can't wait to try to see what the marketing dept does for my business.

The system is terrific

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all that I can do with this system and how helpful my rep is as well as the support team.

Cons: There is nothing I would not change on the system, it is very easy to figure out and again the support is amazing.

Overall: The system is easy to use.

Great System

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love the most about this system is my representative, who is great at helping me when I need it and teaches me valuable stuff on the system.

Cons: I would like if the system had more lenders directly on their system without having to integrate with another system.

Overall: It helps me make more money!

DealerCenter

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Cons: I would make it work a little easier for creating a deal in terms of playing with the numbers to find the approval my customer wants. Sometimes it takes too long to play with the numbers and find something that works.

New to Finance

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the best thing of this system so far is there is a lot to do on here and the customer service is great.

Cons: I do not think there is anything I like least about the software, so far it is very good and I have nothing I want to change.

Overall: All in one system

Wonderful!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: What we liked most about DealerCenter software is you can structure deals for submitting to Westlake & help us manage all of our inventory.

Cons: So far we like everything, so there's nothing really to say about what we like the least. We have nothing bad to say.

Great system

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is an excellent system that saves us a lot of headaches and keeps us very organized. Allows us to do all our deals in one place.

Overall: All in one system. There really is not anything I would change about the system, it is working great for us and helps us to be organized.

My experience was different but AWESOME! Rep was very helpful and professional through the sign up

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.

Cons: The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.

Spectacular, friendly and fun training! The support staff is a very outgoing fun person who is highly organized

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendly and integrates well with other programs, it is seamless and very easy to use. It has a diverse repertoire that you can use in our daily dealer lifestyle.

Cons: It needs a better scanner for the auction app, it's just a bit too cumbersome to click a few things just to get to the scanning part, that is important in a high-paced environment such as live auctions where a few seconds can mean losing out on a deal.

Overall GREAT Experience!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: So far, EVERYTHING! Having had numerous problems with another provider, Dealer Center moved quickly to help us out.

Cons: Awaiting to have the partnership with Carfax in place. Currently having to manually provision the link for each vehicle is not devastating but a hassle.

Overall: EZ access to inventory, clients, lenders, credit apps and deals.

My experience was pretty easy! I called for pricing and ended up signing up that day with no setup f

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: what I like most about the software is how easy and convenient it is. everything is in one place! easy for me to manage and not to mention the cost! completely worth it!

Cons: still new to the software. not sure what I don't like about it now but once I come across something I don't like I will bring it up.

Experience was fantastic all my questions are always answered.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is very easy to use no problems what so ever. Very easy to submit deals into the programs.

Cons: It's Pricy software is expensive but does its job. All functions of the software work great just the price is a bit high.

Had a great helpful experince, couldnt do it without her, kept trying

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Had a great helpful experince, couldnt do it without her, She kept trying to get ahold of me for 2 weeks and never gave up, she got the job done

Cons: no comments, no complains at the moment still testing out software. still figuring out how to use the program

The support staff was very knowledgeable and helpful during the whole experience.... I love the program & ease

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the ease of operation and how easy it is to load on my various computers not to mention my IPhone........ She explained the usage and operation of the software very well and I enjoyed her help immensely..... I know that if I have questions in regards to the operation of the software that I can get in touch with Carla at any time.... Very nice person

Cons: Hey you know what? It really is too early to have any bad opinions of this program but if in the future, if I have any recommendations, I will definitely get on here and let you aware of the problems...

DealerCenter is an easy to use platform that enables me to manage my Buy Here Pay Here customers.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about DealerCenter is being able to send emails and text messages without using my personal accounts.

Cons: I don't really have any reason to dislike any of the products or services that I've used through Dealer Center.

Overall: Managing all my inventory and Sales with cash, buy here pay here, and financing. I am able to automatically send Thank You to all my customers to make sure to return to our lot.

Customer support was good

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The concerned customer representative was cordial Always go to the fullest extent possible to solve any and all my issues. Never seems to be wearied or troubled by my constant need for help with navigating through dealer center

Cons: Unable to manipulate sale dates owing to hard set default built into software. It costs too much in comparison to newer products on the market

Makes my job easier!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The functionality of it all. Everything makes sense and works together. This one system handles everything from start to finish.

Cons: Nothing. I think the price is fair, the different uses are great. Really, I wish more people would try it.

Awesome

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use. I like that I have access to all my inventory and it is immediately imported over to my Dealer Service website. Cynthia and Saul have been very helpful and pleasant to work with.

Cons: The prices can be worked on but overall they are not too bad in comparison to other dealer programs.

We used DealerCenter for many years, since 2008 & we always received excellent customer service !

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What we like most about the software is the ease of use, always upgrading features, the bulk emailing and text messaging.

Cons: What we like least about the software with the Dot Matrix printing & the LAW contract needed to be printing on a specialty printer, although now they are printable on plain paper.

DealerCenter is easy to use and is extremely functional. So far we've had a great experience.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DealerCenter's platform is fully integrated so you don't need to rekey data. It makes running very efficient & saves time. It pushes the inventory to all our marketing sites & brings in the customer data seamlessly to add to the deals.

Cons: What I like least about DealerCenter is if I don't have some fields completed in the finance template it will not let me proceed forward until I complete those required fields.

DealerCenter is an efficient tool for managing my entire business from start to finish.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that the product is all on one platform. The customer service is great! Easy Set-Up! User Friendly so far!

Cons: I like everything about DealerCenter although I'm getting use to the windows that open on my desktop browser. Otherwise,

Great service

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, love my website everything inside one system also like the mobile app and scanning vehicle feature. I like that I can run credit. I like that dealercenter is cloud based that is very convenient for me.

It has been a learning experience but it has taught me how to better serve my customers.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.

Cons: There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.

Brandon was extremely helpful with creating our web page, great suggestions and very professional

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: great web site functionality, dashboard is very customizeable and it seems to be very easy to process sales through the system

Cons: reporting could be a little better, while the dashboard has most of the information I need, you do have to customize the layout

My experience has been great so far and DealerCenter is very useful tool that's easy to use. Thanks!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am using DealerCenter to submit to Westlake and manage my inventory. I am realizing that I can manage my entire business thru this single platform.

Cons: DealerCenter has been great so far. Learning a new process is the only downside, but it's worthwhile since it makes my business more efficient.

New to it but it seems like a huge upgrade over what I was using.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Cynthia Adaway helped me redesign my website and did excellent work. My internal rep has helped me set everything else up and has been very helpful.

After my decision of using DC website option everything went all good and easy with them, I'm happy!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My website advisor has been the best, we went through all the process of putting the site to work, nice and easy, good job!

Overall: organization and eposure

very fast and simple use for buy here pay here..helps me do a deal in minutes instead of the normal

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: no more looking through files...everything is saved onto this site.simple and easy to use no more forgetting about accounts. at this time I feel that its doing great things for me being that I started off writing manual packets ...

great

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that I can manage everything from marketing , finance and keeping track of my inventory as well as keep track of my clients .

Excellent

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly
Super easy to use
Would recommend to anyone
I wish all programs were this easy to use

Capterra-loader

Easy to use and very profitable. Efficiency in terms of speed, precision and perseverance.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface and reliability are very good, it allows adding inventory with great ease, this area of the software is very attractive. The ease of use and ability to multitask in a single environment is what attracts me the most. Customer service is extremely useful.

Cons: Report customization is difficult to understand without technical support at times. The amount of pop-ups needed to perform the simplest tasks is a bit annoying and creates delays in use once too many windows are opened.

Overall: It is fast without delays or loading times. Quite simple to use and web based so you can access the distributor from any device and anywhere.

very easy to work with, customer friendly, very informative, good listener, problem solver. thanks c

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to understand, great tips, using for a t least 5 yrs. very easy to follow instructions. Love it!

Cons: So far the small issues I have had, have been solved pretty fast. So I can say I have nothing bad to say yet!

Great company and support. I would have been lost with out this DMS/CRM THANK YOU!!!!

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use and the great customer service I receive especially from appointed customer service representatives.

Cons: The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem

Overall: I am able to run my business proficiently and professionally

service is easy

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Rep. is the best. She is very thorough when she trains you to use the service and always professional. I find it to be instrumental in the operation of my business.

Overall: Website management, dealer systems management, forms.

Etoya Webb has been very helpful and informative about getting me started my dealer center account.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything in dealer center, it has been designed very simple and easy to use. Printing contracts, buyers guide and Bob book sheets

Overall: Doing all I need to sell a vehicle. Contracts credit checks and connecting me to the banks and third party advertising.

Very helpful and easy to use

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is the ease of use on this system in submitting my deals, check credit and to book vehicles.

New to using software, but seems great so far!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can streamline leads, input third-party costs, and track ROI. I also love that we can load credit apps directly from our website even though we are managed by another company.

Cons: Sometimes it's confusing, but there is usually help available. It is a lot of information, but the videos are super helpful as well.

We are New in business and dealer Center made easier to run.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Keep tracks my inventory, prospects reminders, creates deals, reminds for up coming auction. All in one and mainly very affordable. A very happy customer

Cons: Unable to create deals through the app. Others 10/10. It's perfect platform over all.

.

CARLA A PROFESSIONAL IN ALL QUESTIONS ASKED. VERY PUNCTUAL I N ACCOMPLISHING ALL ERROR IN OUR PART

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO DEAL WITH ESPECIALLY YOUR AGENT CARLA . HER HANDS ON IS ALWAYS ON POINT. THE DEAD LINES ARE ALWAYS BROUGHT TO OUR ATTENTION AND WELLS AS ALL PRICES OR CHANGES.

Impeccable system!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like everything about this system especially the instantaneous link between the system and our website.

Just started using dealer center and so far its been great and very user friendly. so far its great

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: dealer center is very user friendly and i have been able to now manage my dealership through dealer center .

Great support from Monica and Hardy

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a bundle Package for all the services that you need in one basket to operate and manage you dealership.

Overall: All what I was looking for to operate and manage my business.

my experience has been one of kind ,the entire staff is so nice and helpful. My account was set up t

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: the team! I have never had an entire team work so hard and fast to get me set up the same day. This was such a great experience

Cons: at first I was not too sure because I was not aware of the function after talking to my rep they made the process easy, so I dont have a con now but when I do . I will get it addressed

Great System - All in One

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about this system, it is the most professional; system you can have, it is very fast.

Cons: Although they do give you a free trial in the beginning, I do not like having to pay for each separate service I use.

Overall: All in one system

I signed up my dealer for Autocheck through Dealercenter and today I converted to a Dealercenter acc

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software is easy to use and it is cost effective, I started off as a Autocheck account and today Dealercenter is myweb based DMS, NADA provider, and my marketing feed

great

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The thing that I Like the most is customer rep's help, she always explains things and helps me when I need it.

Cons: There is nothing about the system that I do not like because it does all the leg work for me, especially the paperwork.

Overall: it does everything for me.

Great Customer Service

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the system and company they have great customer service and every time I call my rep takes good care of me and helps me with any problems I have.

i have had a great experience It is awesome

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it makes everything so easy and has done a great job training me and simplifying everything it is the best

The support staff is great to work with.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Straight up, simple to use and the functionality most important is on point. The support staff was extremely helpful with explaining how all of the functions work.

I cancelled NADA on this program because I had a ton of trouble with the scanner at auctions

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: very easy to use makes it nice for inventory and keeping up with deals. Makes working a deal very easy and all paperwork and forms are available for us.

Cons: the scanner for NADA . Had TONS of trouble getting it to scan at auctions. When it does scan I have to then type too much in to get values. Takes too long. I also have to log in to the app quite often too that slows me down. I cancelled to get black book.

Overall: Great customer service. Helps with day to day business.

Great product, easy to use!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, great mobile application, customization functions, all in one product to manage the fleet and marketing.

Cons: definitely the scanner, very unreliable app to scan vehicles, constantly shows error message or can't read.

Overall: All in one functionality!

Excellent customer service, easy to use product. Thank you Abigail Bishop for the fantastic support!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Interface is user friendly, mobile app works well, excellent customer service. Our team likes how organized all of our leads are and constant follow up with customers.

Cons: Templates need to be easier to make. Some of the setup can be confusing. The mobile app could use some refinement. I'd like to be able to make templates on the app.

Easy to operate, affordable, and expandable DMS.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cust support was great at getting our website fully customized with every challenge I sent her. Plus, the website allows all the credit apps to go directly into the DMS so we can easily submit deals through DealerTrack.

Cons: Keeping up with all the open windows created because everytime you click on a task or link the system opens another window, etc.

Overall: A streamline system.

Dealer Center Review

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Auto Check/Auto Check App

Cons: The only issue that I could possibly have is if they removed my rep from my territory, that is the truth.

Overall: The benefits include Auto Check and my dealer rep

Awesome

Feb 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Value, ease of use, customer service. They really take care of you, from the time of the first call, all the way to the end. Customer service agents are just a call away.

DealerCenter Review

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: very intuitive and easy to use. fast system that can be trained to anyone in 10 minutes. They understood my needs and took care of any issues.

My experience with Dealer Center has been simply amazing.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Since I'm not the best with a computer I loved the way that everyone at Dealer Center took their time with me and really walked me through there process. I am recommending Dealer Center to all of my friends that are in the business

DealerCenter has been very helpful in running my business efficiently and effectively. Thank you!!!!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DealerCenter's mobile app has been useful at the auction. I also like accessing my business from a single location

Overall: Mobile app at the auction is helpful & we have Carfax integrated