# DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DealerCenter the right Auto Dealer solution for you? Explore 1483 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/71935/DealerCenter/reviews --- DealerCenter 4.9 (1483) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of DealerCenter Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Intuitive and accessible interface 97% positive reviews out of 357 Most reviewers find ease of use valuable, enabling quick adaptation, multitasking, and efficient daily operations. Frequent slowdowns and glitches 42% negative reviews out of 125 Some users report performance and speed issues, including lag, slow loading, pop-ups, and occasional software glitches. Comprehensive integration ecosystem 95% positive reviews out of 41 Most reviewers describe integrations as seamless, allowing smooth connections with finance, forms, and essential tools. Centralized business management hub 100% positive reviews out of 29 Reviewers appreciate all-in-one platform for consolidating operations, reducing effort, and improving productivity. ## Showing most helpful reviews Showing 1-25 of 1483 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ellen D. CFO Automotive Used the software for: 2+ years ### "All-In-One Solution" February 24, 2026 5.0 fairly positive. we just fully migrated all our systems to dealercenter and have been happy with the platform for inventory and deal management. Pros multiple modules, all in one solution. constantly putting out new updates and features that are relevant to business. great value for monthly cost. Cons slow support team responses, some functionality is rolled out that isnt properly working yet. some customization is limited. Switched from [AutoManager](https://www.capterra.com/p/10010509/DeskManager/) all in one solution needed for retail and wholesal deals Review Source DS Daniel S. Manager Automotive Used the software for: 1-2 years ### "All in one solution for independent dealers" June 18, 2026 5.0 Overall dealercenter has genuinely transformed how we run our dealership. Coming from a fragmented setup with different tools for each task to now having everything under one roof making our efficiency better then ever. Customer service is always available and are always a pleasure to speak to anytime I have issues which barely ever happens anymore. Pros As a used vehicle dealer their CRM has been critical for our successful. Dealercenter gives me most of the tools I need during my day to day use because it’s a dms, CRM and inventory manager all in one so it saves me money every month not having to pay multiple softwares. Cons There are 2 things have been bothersome to me about dealercenter and it’s the website they provide for displaying inventory and info. The website looks like it’s something made in the early 2000s. Secondly finding old deals is a pain to do. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) I needed an all in one solution and dealercenter turned out to be it. Review Source JK JOSH K. DEALER PRINCIPAL Automotive Used the software for: 2+ years ### "DECENT FOR THE MONEY BUT THERE ARE BETTER OPTIONS" November 27, 2024 3.0 Pros ROBUST SYSTEM FOR THE PRICE. EASY INTEGRATIONS. Cons IT'S UPDATED REGULARLY AND THINGS CHANGE TO MAKE IT "BETTER" BUT IT'S LESS AND LESS USER FRIENDLY. IT GETS MORE BUGS IN IT AND OPERATES SLOWER. AS THEY TRY TO IMPROVE IT, THE USABILITY AND FUNCTIONALITY DECREASES Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing DealerCenter PRICE WAS MUCH MORE AFFORDABLE FOR THE FEATURES AVAILABLE Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) LIKED THE FEATURES AND FUNCTIONALITY OF DEALERCENTER ORIGINALLY BUT IT'S ABSOLUTELY GONE DOWNHILL OVER THE LAST YEAR OR SO Review Source Response from Nowcom Corporation December 4, 2024 Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced and for any frustration this has caused. Providing timely and effective support is our priority, and we’re committed to resolving this matter promptly. Please don't hesitate to reach out to your account representative so we can address your concerns directly and ensure you receive the assistance you need. We value your business and are here to help! AG Amanda G. CEO Automotive Used the software for: 2+ years ### "Onboarding with Tom T BHPH" April 8, 2026 5.0 \[sensitive content hidden\] with the BHPH dept helped me set up my BHPH seamlessly and efficiently. He also assisted with NOWPAY so our customers can make payments with ease. THANKS \[sensitive content hidden\] -GoJo Auto Pros BHPH is easy to use and I love the automated payment functions for customers and the ability to use the payment portal and paybylink. Cons Can't think of anything right now but will amend if necessary. NOt really sure why I have to include this ? Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reason for choosing DealerCenter I use Eleads currently, CRM is not the best Review Source JA Jay A. Sales and Finance Solutions Specialist Automotive Used the software for: Less than 6 months ### "Game Changer" September 11, 2025 5.0 Switching from our old system to DealerCenter has been a game changer for our dealership. The CRM alone has already produced more customer response and engagement than we ever saw with our previous setup. Their training is clear, practical, and top-notch, and the support team is truly next level — quick, knowledgeable, and always willing to go the extra mile. I especially want to highlight our reps, \[sensitive content hidden\], who have been outstanding. They're always available when I have a question, incredibly helpful, and make the entire process smooth. DealerCenter has exceeded every expectation. Pros I am getting so much more customer interaction with DealerCenter. I'm closing more deals now than ever. And any questions that I have are answered almost immediately by my reps. Even if they don't know the answer right away they get back to me quickly. And adding Deal Driver to my account has changed everything! As soon as I added it my CRM blew up! Cons There's a bit of a learning curve, but that's to be expected I think when switching software companies. Switched from [IDMS](https://www.capterra.com/p/173877/iDMS/) DealerSocket did not see the need to change anything and we just outgrew them. They had an old, outdated and clunky system. DealerCenter is so fresh and has everything we need to run our day to day business with. Review Source RR Roy R. CEO Automotive Used the software for: 2+ years ### "Dealer Center is the way to go" May 6, 2025 5.0 Its been great as I said in the last box, \[sensitive content hidden\] has got me covered. Pros Customer service and the products- Derek Helped me out and would chose over frazer any day. Cons Dont really have any. Its been a great experience with Dealer Center. Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) DC was better- When you have people like Derek Its easy to make the switch. Review Source AE Alisa E. Finance Manager Automotive Used the software for: 2+ years ### "No other has come closer" December 3, 2024 5.0 My overall experience was hassle-free. And very convenient for all my needs. Pros Easy access to all portals. Love how easy it is to find all my clients and the way it adds information. Cons Sometimes the system glitches. Sometimes I cannot see the Experian credit reports or the status of clients is not accurate.p Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing DealerCenter Easier to understand and all in one feeling while using this CRM. Review Source EH Earl H. Owner Retail Used the software for: 2+ years ### "DEALER CENTER BANG FOR THE BUCK" November 28, 2024 5.0 Very happy .. used it for 18 years..bang for buck. Can not beat it. Even small franchise dealers use it. Pros Cloud based. One source DMS and BDC.. integration abilty Cons To many changes. Eventually you get use to the changes.. all for a better experience Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) No charge for transferring customers and accounting information.. cost saving more functionality.. Review Source SK Steve K. President Automotive Used the software for: 1-2 years ### "Easy to use interface" November 28, 2024 5.0 I've used DC for over two years and I've been very satisfied with my experience. Pros great service, and easy to use interface. Very tool... especially with it being mobile friendly and via the easy to use app. Cons Overseas tech support can be a little challenging at times... yet usually it works out fine. Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) Dealer Center had rich data and was web based. Review Source FE Fred E. Owner Automotive Used the software for: 1-2 years ### "DealerCenter - All in One for Dealership Management" January 14, 2025 5.0 Pros I love that DealerCenter has everything you need to run a business in one place, from marketing to inventory management. I have switched over my SEO and Website from Cars4Sale recently, so far I am impressed! Cons No complaints whatsoever, my rep is very responsive!! Switched from [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/) I wasn't getting the SEO results desired from CarsforSale Review Source AH Ali H. Owner Automotive Used the software for: 2+ years ### "Facebook Marketplace tool is integrated" October 1, 2024 5.0 Very easy and not always trying to sell me something Pros The usage and ease is one spot for everything i need for my business. Helping me boost my google standing and use social media. \[sensitive content hidden\] helped me a lot with switching from V12 for Facebook posting as well Cons Lots to learn but overall not so bad. Requires a few calls and everything is sold individually so it can rack up Alternatives considered [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) Reason for choosing DealerCenter The technology and all in one for everything made it easier to track all of my business stuff Review Source CW Curtis W. Owner Automotive Used the software for: 1-2 years ### "Great DMS and CRM software" November 27, 2024 5.0 Great experience so far so good Cost Is very inexpensive compared to other competitors Pros Great utilization of product choices easy access to their selections Cons nothing to report at this time The only thing I would suggest is a better line of communication to reps. Review Source AB Alex B. Buyer Automotive Used the software for: 2+ years ### "Dealercenter Review" November 27, 2024 5.0 Overall I haven’t had many issues with dealercenter and could recommend. Pros I feel that the best part of Dealercenter is the ease of use. Cons I feel the my least favorite part about dealercenter is trying to find old deals can sometimes be challenging. Review Source DT Darko T. Owner Automotive Used the software for: 2+ years ### "Best DMS out there!" November 29, 2024 5.0 Huge fan. They make it simple for any experience level to use comfortably. Pros The simplicity. It allows the dealer to focus on buying and selling. DC keeps everything organized for you. Cons Honestly, nothing. DC is the best out there. Review Source OM Oswaldo M. salesman Automotive Used the software for: 2+ years ### "Ozzie review" November 30, 2024 5.0 i been using it for 5 years, the very first time i use it it took me 1 day to get familiar with the process. Pros The program is very easy to use, i am very satisfied with it. Cons not found anything i dislike, been using it for 5 years. Review Source AS Ange S. OFFICE MANAGER Automotive Used the software for: 2+ years ### "Seamless plateform" November 27, 2024 5.0 Great experience, easy to operate, invaluable asset to my business. Pros Great plataform, seamless processes easy and quick to navigate. Cons "Outstanding titles window" need improvement, wont always update registrations uploaded all the time. Review Source GC GEORGE C. FINANCE Libraries Used the software for: 2+ years ### "EASY TO USE IF YOUR NOT TECH SAVY" November 28, 2024 5.0 10/10 THE NEW UPDATES BECOME LESS USER FRIENDLY Pros EASY TO USE ALL AROUND, YOU CAN NAVIGATE EASY ITS A BEST ONE FOR USING WITH WESTLAKE Cons THE NEW UPDATES BECOME LESS USER FRIENDLY Review Source RW Rachel W. Manager Automotive Used the software for: 2+ years ### "Easy to Use!!!" November 27, 2024 5.0 Great! Easy to use and friendly staff. Easy to add new lenders. Pros Easy to use and excellent customer service. Cons Cost of additional features. I wish more options were provided. Review Source jM jason M. Sales Automotive Used the software for: 2+ years ### "Gold Member" November 27, 2024 4.0 Pros All customer information in one spot with credit apps Cons lots of clicking to navigate around and not all information is easy to locate. Review Source JP JUDITH P. sales manager Accounting Used the software for: 2+ years ### "EXELLENT APPLICATION" November 27, 2024 5.0 I HAVE BEEN WORKING FOR 3 YEARS WITH DC AND HAS BEEN VERY HELFULL FOR ME. Pros WE CAN DO ALL THE PROCESS IN THE SAME DEAL . Cons ALL THE FUNCTIONS ARE VERY GOOD AND MAKE WORK EASIER. Review Source PH PERCY H. OWNER Automotive Used the software for: 1-2 years ### "Pretty Good DMS" November 27, 2024 5.0 pretty good, pretty good, I like the way how is integrated with a lot of resources Pros everything is online, I like the integration with everything Cons I believe that the price is too high comparing the other options Review Source LF Liz F. Assistant Automotive Used the software for: 2+ years ### "Very Happy" November 27, 2024 5.0 We are very happy with the product in general. Pros Very user friendly and Support is always helpful. Cons Help screens are a little tricky to navigate. Review Source FC Frankie C. finance manager Automotive Used the software for: 1-2 years ### "finance mgr" November 29, 2024 5.0 experience was very good and easy input information Pros very easy to rehash your deal and finding process was the best Cons the fees were too much and interest rates were too high Review Source SR Shana R. Office Manager Automotive Used the software for: 6-12 months ### "Great company" November 27, 2024 5.0 It's been great. Would do it again in a heartbeat. Pros Ease of use. Simplified customer service. Overall good experience. Cons N/A-Nothing bad to say about the service. Review Source EK Erica K. Owner Automotive Used the software for: I used a free trial ### "Kizzee brothers auto" November 27, 2024 5.0 Wonderful and the person I spoke with was nice. He explained everything in detail and broke it down to my understanding so I think this is where I’m gonna go with Dealer center. Pros Everything thing was explained perfectly and the layout is amazing Cons Nothing there’s nothing bad I can say about it. Everything was great and very much explained Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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