--- title: "DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/71935/DealerCenter/reviews/" page_type: "reviews" language: "en" --- DealerCenter 4.9 (1485) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of DealerCenter Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TP Tony P OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is intuitive, efficient, and brings inventory management, deal processing, customer records, and reporting together in a single, seamless system.“ March 4, 2026 Cristin H Office managerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I also feel like the user interface looks a bit outdated, and the monthly subscription pricing can get a bit expensive as you add more license for the team“ July 3, 2026 AG Amanda G CEOAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] with the BHPH dept helped me set up my BHPH seamlessly and efficiently.“ April 8, 2026 AE Alisa E Finance ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes I cannot see the Experian credit reports or the status of clients is not accurate.p“ December 3, 2024 Ellen D CFOAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “we just fully migrated all our systems to dealercenter and have been happy with the platform for inventory and deal management.“ February 24, 2026 RH Ryan H General Sales ManagerAutomotive, 2 - 10 employeesUsed the software for: I used a free trial. “It can be difficult to print a deal sheet with multiple terms, or maybe I just don't know how but I looked everywhere“ November 27, 2024 EP Elios P ownerWireless, 2 - 10 employeesUsed the software for: 6-12 months. “Dealercenter offers the ability to take creditcard and debit card payments directly from our platform.“ April 15, 2025 AB Alex B BuyerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I feel the my least favorite part about dealercenter is trying to find old deals can sometimes be challenging.“ November 27, 2024 ## Showing most helpful reviews Showing 1-25 of 1485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cristin H. Office manager Automotive Used the software for: 1-2 years ### "Reliable inventory and deal management for dealerships" July 3, 2026 4.0 Overall. Dill center is a very reliable and comprehensive dealership management system. It works great for managing inventory and desking deals quickly on the sales floor. While the mobile app could be faster on the lot and the cost add up, it remains an essential tool that helps our dealership run smoothly every day Pros Dealer center is a great all-in-one platform that makes it incredibly easy to manage our vehicle inventory, run credit reports, and structure deals for customers. This is some updates very quickly, and having access to auction data and vehicle history reports directly in one place saves our sales team team by ton of time during the day Cons The mobile app can be quite slow and laggy when you are out on the lot trying to scan a VIN number or upload vehicle photos. I also feel like the user interface looks a bit outdated, and the monthly subscription pricing can get a bit expensive as you add more license for the team Review Source Ellen D. CFO Automotive Used the software for: 2+ years ### "All-In-One Solution" February 24, 2026 5.0 fairly positive. we just fully migrated all our systems to dealercenter and have been happy with the platform for inventory and deal management. Pros multiple modules, all in one solution. constantly putting out new updates and features that are relevant to business. great value for monthly cost. Cons slow support team responses, some functionality is rolled out that isnt properly working yet. some customization is limited. Switched from [AutoManager](https://www.capterra.com/p/10010509/DeskManager/) all in one solution needed for retail and wholesal deals Review Source JK JOSH K. DEALER PRINCIPAL Automotive Used the software for: 2+ years ### "DECENT FOR THE MONEY BUT THERE ARE BETTER OPTIONS" November 27, 2024 3.0 Pros ROBUST SYSTEM FOR THE PRICE. EASY INTEGRATIONS. Cons IT'S UPDATED REGULARLY AND THINGS CHANGE TO MAKE IT "BETTER" BUT IT'S LESS AND LESS USER FRIENDLY. IT GETS MORE BUGS IN IT AND OPERATES SLOWER. AS THEY TRY TO IMPROVE IT, THE USABILITY AND FUNCTIONALITY DECREASES Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing DealerCenter PRICE WAS MUCH MORE AFFORDABLE FOR THE FEATURES AVAILABLE Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) LIKED THE FEATURES AND FUNCTIONALITY OF DEALERCENTER ORIGINALLY BUT IT'S ABSOLUTELY GONE DOWNHILL OVER THE LAST YEAR OR SO Review Source Response from Nowcom Corporation December 4, 2024 Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced and for any frustration this has caused. Providing timely and effective support is our priority, and we’re committed to resolving this matter promptly. Please don't hesitate to reach out to your account representative so we can address your concerns directly and ensure you receive the assistance you need. We value your business and are here to help! DS Daniel S. Manager Automotive Used the software for: 1-2 years ### "All in one solution for independent dealers" June 18, 2026 5.0 Overall dealercenter has genuinely transformed how we run our dealership. Coming from a fragmented setup with different tools for each task to now having everything under one roof making our efficiency better then ever. Customer service is always available and are always a pleasure to speak to anytime I have issues which barely ever happens anymore. Pros As a used vehicle dealer their CRM has been critical for our successful. Dealercenter gives me most of the tools I need during my day to day use because it’s a dms, CRM and inventory manager all in one so it saves me money every month not having to pay multiple softwares. Cons There are 2 things have been bothersome to me about dealercenter and it’s the website they provide for displaying inventory and info. The website looks like it’s something made in the early 2000s. Secondly finding old deals is a pain to do. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) I needed an all in one solution and dealercenter turned out to be it. Review Source JA Jay A. Sales and Finance Solutions Specialist Automotive Used the software for: Less than 6 months ### "Game Changer" September 11, 2025 5.0 Switching from our old system to DealerCenter has been a game changer for our dealership. The CRM alone has already produced more customer response and engagement than we ever saw with our previous setup. Their training is clear, practical, and top-notch, and the support team is truly next level — quick, knowledgeable, and always willing to go the extra mile. I especially want to highlight our reps, \[sensitive content hidden\], who have been outstanding. They're always available when I have a question, incredibly helpful, and make the entire process smooth. DealerCenter has exceeded every expectation. Pros I am getting so much more customer interaction with DealerCenter. I'm closing more deals now than ever. And any questions that I have are answered almost immediately by my reps. Even if they don't know the answer right away they get back to me quickly. And adding Deal Driver to my account has changed everything! As soon as I added it my CRM blew up! Cons There's a bit of a learning curve, but that's to be expected I think when switching software companies. Switched from [IDMS](https://www.capterra.com/p/173877/iDMS/) DealerSocket did not see the need to change anything and we just outgrew them. They had an old, outdated and clunky system. DealerCenter is so fresh and has everything we need to run our day to day business with. Review Source RR Roy R. CEO Automotive Used the software for: 2+ years ### "Dealer Center is the way to go" May 6, 2025 5.0 Its been great as I said in the last box, \[sensitive content hidden\] has got me covered. Pros Customer service and the products- Derek Helped me out and would chose over frazer any day. Cons Dont really have any. Its been a great experience with Dealer Center. Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) DC was better- When you have people like Derek Its easy to make the switch. Review Source AE Alisa E. Finance Manager Automotive Used the software for: 2+ years ### "No other has come closer" December 3, 2024 5.0 My overall experience was hassle-free. And very convenient for all my needs. Pros Easy access to all portals. Love how easy it is to find all my clients and the way it adds information. Cons Sometimes the system glitches. Sometimes I cannot see the Experian credit reports or the status of clients is not accurate.p Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing DealerCenter Easier to understand and all in one feeling while using this CRM. Review Source EH Earl H. Owner Retail Used the software for: 2+ years ### "DEALER CENTER BANG FOR THE BUCK" November 28, 2024 5.0 Very happy .. used it for 18 years..bang for buck. Can not beat it. Even small franchise dealers use it. Pros Cloud based. One source DMS and BDC.. integration abilty Cons To many changes. Eventually you get use to the changes.. all for a better experience Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) No charge for transferring customers and accounting information.. cost saving more functionality.. Review Source TW Tyson W. Sales Manager Automotive Used the software for: 2+ years ### "AI agent an ROI tracking!" August 13, 2026 5.0 \[sensitive content hidden\] and the team have been really helpful in ensuring that we understand how to operate and use the system as simply as possible. Pros The CRM is really useful in tracking our ROI in marketing. The new AI Sales agent is also pretty useful in contacting our leads right away. We are new to the service but excited about its opportunites Cons Sometimes it can be tough to manage settings since the system is pretty large and as someone who isnt computer savvy that can be challenging. Review Source JH Jon H. Owner Retail Used the software for: 1-2 years ### "Owner of dealership" July 27, 2026 5.0 Overall experience has been a good 5 years of having Dealercenter. Never once had to call them about any issues and they always reach out first. Pros It helps with managing a dealership. And they are always updating their platform to perform at its best. Also the rep that handle your accounts are always really cool. Cons Nothing much to dislike about a program that helps you from start to finishing a car deal. Maybe some will complain about pricing of subscription cost Review Source AR Alexis R. Salesman Automotive Used the software for: 1-2 years ### "Why dealer center?" November 27, 2024 4.0 Costumer support amazing overall a satisfactory experience Pros What is amazing about dealercenter is that it has so much to offer. They have successfully integrated everything you need to help you rin your dealer smoothly. What I personally love the most is the website integration the templates are amazing and it's very simple for anyone looking for a website Cons Althought they are amazing with their products I feel like their prices could be a little lower. Review Source CW Curtis W. Owner Automotive Used the software for: 1-2 years ### "Great DMS and CRM software" November 27, 2024 5.0 Great experience so far so good Cost Is very inexpensive compared to other competitors Pros Great utilization of product choices easy access to their selections Cons nothing to report at this time The only thing I would suggest is a better line of communication to reps. Review Source AB Alex B. Buyer Automotive Used the software for: 2+ years ### "Dealercenter Review" November 27, 2024 5.0 Overall I haven’t had many issues with dealercenter and could recommend. Pros I feel that the best part of Dealercenter is the ease of use. Cons I feel the my least favorite part about dealercenter is trying to find old deals can sometimes be challenging. Review Source CP Carolina P. SM Automotive Used the software for: 2+ years ### "Positive experience" December 4, 2024 5.0 my overall experience with DealerCenter has been really good. I would recommend the company, and in fact, we still use some of their services. Pros Customer service is great and really makes them stand out from other companies. Cons website designs/ development services, which isn't very customizable. Review Source IM ISABEL M. OWNER Automotive Used the software for: 1-2 years ### "OWNER OF THE DEALERSHIP" November 27, 2024 5.0 MY EXPERIENCE WITH DEALER CENTER HAS BEEN EXCELLENT Pros It was much easier to process a deal and get funded Cons I DO NOT HAVE ANY COMPLAINTS AT ALL WITH DEALER CENTER Review Source AS Ange S. OFFICE MANAGER Automotive Used the software for: 2+ years ### "Seamless plateform" November 27, 2024 5.0 Great experience, easy to operate, invaluable asset to my business. Pros Great plataform, seamless processes easy and quick to navigate. Cons "Outstanding titles window" need improvement, wont always update registrations uploaded all the time. Review Source GC GEORGE C. FINANCE Libraries Used the software for: 2+ years ### "EASY TO USE IF YOUR NOT TECH SAVY" November 28, 2024 5.0 10/10 THE NEW UPDATES BECOME LESS USER FRIENDLY Pros EASY TO USE ALL AROUND, YOU CAN NAVIGATE EASY ITS A BEST ONE FOR USING WITH WESTLAKE Cons THE NEW UPDATES BECOME LESS USER FRIENDLY Review Source RW Rachel W. Manager Automotive Used the software for: 2+ years ### "Easy to Use!!!" November 27, 2024 5.0 Great! Easy to use and friendly staff. Easy to add new lenders. Pros Easy to use and excellent customer service. Cons Cost of additional features. I wish more options were provided. Review Source VL Vincent L. President Automotive Used the software for: 2+ years ### "DealCenter is a game changer" November 29, 2024 5.0 Very comprehensive with multiple features that we continuously discover. Pros DealerCenter does it all. It has become a game changer for our dealership. Cons Constantly having to login. It logs you off too soon. Review Source JP JUDITH P. sales manager Accounting Used the software for: 2+ years ### "EXELLENT APPLICATION" November 27, 2024 5.0 I HAVE BEEN WORKING FOR 3 YEARS WITH DC AND HAS BEEN VERY HELFULL FOR ME. Pros WE CAN DO ALL THE PROCESS IN THE SAME DEAL . Cons ALL THE FUNCTIONS ARE VERY GOOD AND MAKE WORK EASIER. Review Source PH PERCY H. OWNER Automotive Used the software for: 1-2 years ### "Pretty Good DMS" November 27, 2024 5.0 pretty good, pretty good, I like the way how is integrated with a lot of resources Pros everything is online, I like the integration with everything Cons I believe that the price is too high comparing the other options Review Source LF Liz F. Assistant Automotive Used the software for: 2+ years ### "Very Happy" November 27, 2024 5.0 We are very happy with the product in general. Pros Very user friendly and Support is always helpful. Cons Help screens are a little tricky to navigate. Review Source FC Frankie C. finance manager Automotive Used the software for: 1-2 years ### "finance mgr" November 29, 2024 5.0 experience was very good and easy input information Pros very easy to rehash your deal and finding process was the best Cons the fees were too much and interest rates were too high Review Source SR Shana R. Office Manager Automotive Used the software for: 6-12 months ### "Great company" November 27, 2024 5.0 It's been great. Would do it again in a heartbeat. Pros Ease of use. Simplified customer service. Overall good experience. Cons N/A-Nothing bad to say about the service. Review Source JW Jeremy W. Finance manager Retail Used the software for: 6-12 months ### "Lots of great features" November 27, 2024 5.0 Very good. Love that it’s we based if we didn’t have a CRM we totally would switch Pros Access to a lot of stuff, it’s basically a full CRM if needed Cons Can be very difficult to find some stuff at first but once you get the hang of it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.