# Page 10 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 10 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 226-250 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Amran A.  
Dealer Center  
Capital Markets  
Used the software for: 1-2 years

### "Dealer Center is Simply the Best"

September 21, 2021

4.0

Pros

This software is really very easy to use and give me huge support.

Cons

Consistently they offer an ever increasing number of apparatuses. Some are incorporated and some are an update yet all depend on their client's experience and improving it.

Review Source

BW

Bruce W.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Love the client support!!!!"

June 23, 2022

5.0

My overall experience with DealerCenter has been a blast

Pros

Hey, this software is pretty user friendly including the handy mobile app that we use just as much. It's nice to have the ability to do everything in one place with constant seamless transactions. I was lucky enough to work with \[SENSITIVE CONTENT\] which made my transition from my previous CRM software the best. She rocks!!! Thanks guys

Cons

I would like to be able to do more with the app.

Review Source

BM

Ben M.  
Manager  
  
Used the software for: 2+ years

### "Customer support was great to work with and helped me understand the CRM tool"

June 19, 2018

5.0

Pros

I have a better understanding now of how the CRM tool can help me automate my business. It gives me the same level of tools that franchise dealerships at a fraction of the cost. Very user friendly compared to all the CRM tools I've worked with over the last 15 years.

Cons

I have used DealerCenter for over 3 and a half years and I see the improvements and the adaptation with new technology and catering to real world dealership needs.

Review Source

aV

anthony V.  
Finance manager  
Automotive  
Used the software for: 2+ years

### "Great company and support. I would have been lost with out this DMS/CRM THANK YOU!!!!"

March 10, 2018

5.0

I am able to run my business proficiently and professionally

Pros

The ease of use and the great customer service I receive especially from appointed customer service representatives.

Cons

The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem

Review Source

RS

Rick S.  
GM  
  
Used the software for: Less than 6 months

### "I continuously felt as if I was being nickel and dimed for every little thing that I wanted to accom"

October 24, 2017

2.0

Pros

I can do more in one place and from anywhere. Huge plus, however that is quickly outweighed by the feeling of being nickel and dimed with fees for every little thing, and by the lack of good customer service. It took close to a month for us to receive and sort of likeable and good customer service at all.

Cons

1-The amount of nickel and dime fees that are charged rather than providing an all inclusive package 2-The lack of good customer Service 3-The time that it actually took the website to go from concept to live, when I was told 1 week and it took closer to 4 weeks 4-The website is a simple Wordpress cookie cutter that they take and change a couple of things to make you think it is your personally designed website--NOT AT ALL WHAT WAS CONVEYED. 5-The Rep that is assigned to your account is having a competition with you to see who can get in the most words. (I was told he was an account manager not at all what I got) 6-The account manager that we were assigned seemed more interested in selling me on something rather than helping me to understand what I did have!

Review Source

SA

Shekhar A.  
President  
Automotive  
Used the software for: 6-12 months

### "Ease of use"

March 12, 2024

5.0

\[sensitive content hidden\] helped with esign documents set up and editing

Pros

\[sensitive content hidden\] returned my callback request asking for assistance with print packs

Cons

There are no cons I can think of currently

Review Source

JP

Joe P.  
Owner  
Retail  
Used the software for: 2+ years

### "Customer service is a joke!"

September 5, 2019

3.0

Its a joke!

Pros

Would recomend not useing this program! No customer support! Trying to resolve problems with my account sine April! No responce! Its a joke!

Cons

Dont subscribe! No customer support! Its a call center!

Review Source

Mike D.  
Manager  
Automotive  
Used the software for: 6-12 months

### "desiree helping "

August 14, 2018

5.0

great

Pros

what a great staff in helping me fix the issues with dealercenter i was having

Cons

a little back end weariness as far as entering and flipping screens

Review Source

BL

Bernie L.  
General Manager  
  
Used the software for: 2+ years

### "BEST EXPERIENCE EVER"

March 30, 2018

5.0

INCREDIBLE EASY USE AND GREAT UNDERSTANDING IN EASY FASHION ABOUT MY CAR DEALS.

Pros

EVERYTHING NO FLAWS CUSTOMER SERVICE IS INCREDIBLE GREAT SERVICE very easy to use and understand ,great for both new and experienced dealers,I highly recommend it.

Cons

NOTHING EVERYTHING ABOUT THIS SOFTWARE IS GREAT. I COULDNT COMPLAIN ABOUT ANYTHING. IVE BEEN IN THE BUISNESS OVER 20 YEARS AND DEALERCENTER HAS BEEN MY FAVORITE FOR AS LONG AS I REMEMBER

Review Source

JG

JESSICA G.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "User Friendly"

January 31, 2017

5.0

I love this system! I have not had any experience in this industry until my recent employment. With that being said, it was a breeze navigating through the system. Everything is pretty much straight forward. The customer service has been a huge help! They worked with my company while we merged. However, I would of liked to been able to import all of my contacts into another company's dealercenter. Perhaps that's in the works! Overall, I've been satisfied, and I use to mobile as well. It's been a lifesaver.

Pros

User friendly

Cons

Import data

Review Source

AB

Abhilash B.  
Consultant  
Accounting  
Used the software for: 1-2 years

### "Best in this space"

October 14, 2022

5.0

The complete virtual model of buying and selling at a place so easily helps us to save money and time.

Pros

The way the software Integrates one domain to another domain so easily helps customers a lot.

Cons

Some features are unable to understand at first but later on they are easily understandable

Review Source

DS

Douglas S.  
Manager  
Automotive  
Used the software for: 2+ years

### "Mobile APP"

March 4, 2019

5.0

Dealer Center has made it easier for me to run a Dealership, it provides good products and a mobile app that is helpful when I am at the Auction.

Pros

Software is user friendly, and its on all in one system.

Cons

I don't have anything least to say about the software

Review Source

tT

terry T.  
Internet Sales Mgr  
Automotive  
Used the software for: Less than 6 months

### "Great Product if you don't need to port any historical data "

February 6, 2020

4.0

Over we wish the data migration had worked... We liked the CRM and Finance tools and the sales staff did too... lots of desirable features and the text integration into the CRM was awesome!

Pros

ease of use and cost were 1/3 of what we expect to pay for an integrated product... and their relationship to WestLake financial was seen as a great positive!

Cons

porting of historical data from DealerSocket that failed caused our implementation to fail. I'm pretty sure after our failure alot more effort was placed on understanding exactly how to best get DS data into DC... We also noticed the ability to push deals to lenders replaced our dealership code with a DC code so the deals were processed by the lenders with regard to our perfered status or with discounts we got when porocessing a deal with our dealer codes

Review Source

DW

Doug W.  
Owner  
Automotive  
Used the software for: 2+ years

### "Williamson Used Auto Sales "

July 22, 2020

5.0

Positive overall experience. \[SENSITIVE CONTENT HIDDEN\] helped me with the mobile app and VIN scanning. Looking forward to using the CRM system

Pros

Easy to use, having additional lenders as well as WL is excellent

Cons

I can't think of anything at this moment

Review Source

CE

Clifton E.  
Finance  
Automotive  
Used the software for: 2+ years

### "Their product is user friendly and we use it everyday."

November 1, 2017

5.0

I'm able to express my concerns, benefits and expectations of some of the software products we use daily.

Pros

I love the ease of inputting a deal and structure. Also, inputting our inventory a long inputting process either. Processing and preparing a deal is convenient with their software.

Cons

We like their bank financing procedure option. I just wish they had more financial institutes and banks to choose from and to deal with.

Review Source

CB

Carmelo B.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Great for Submitting to All Lenders"

October 31, 2022

5.0

Pros

Since signing up with DealerCenter my rep has been so helpful and has helped me out whenever I needed throughout the entire process. Having all of my DealerTrack lenders integrated through the DMS it’s so helpful. I can submit to all my lenders at the same time and compare my offers all within the system! Really great feature.

Cons

Great system, no complaints. Thank you for the great customer support

Review Source

MN

Matin N.  
CEO  
Automotive  
Used the software for: 2+ years

### "Easy Access and very useful especially the mobile app! "

June 29, 2018

5.0

Organization of deals and Autocheck integration.

Pros

How easy it is to use and how the app is very user friendly. Customer service was also great and walked me through every step with Dealercenter's website and mobile app. Also showed me extra features of Dealercenter I had no idea existed!

Cons

I can't complain about anything with Dealercenter. It is the most user friendly and easy to use software on the market.

Review Source

TD

TRAVIS D.  
Manager  
Automotive  
Used the software for: 2+ years

### "Great platform & great service!"

November 13, 2018

5.0

Overall my experience with DealerCenter & Phedra has been A+ ! This is my 3rd dealership bringing on DealerCenter & working with my rep!

Pros

What I like most about this software is ease-of-use, the mobile application is a useful tool for scanning customer information & adding inventory.

Cons

What I like lease about this software is customizing certain fields. It would be helpful for users to customize their own application a bit more.

Review Source

AP

Arturo P.  
General Manager  
Retail  
Used the software for: 6-12 months

### "BEST DEAL FOR YOUR MONEY !!!"

March 9, 2021

5.0

it has been great

Pros

Integration with social media , with NADA , with Westlake Financial and Flooring, the use of CARZING

Cons

They charge you extra for the use of NADA

Alternatives considered

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[Wayne Reaves Software](https://www.capterra.com/p/95110/Wayne-Reaves-Software/)

Reason for choosing DealerCenter

More value for the money , better integrations, better websites platforms

Review Source

JL

Jason L.  
General Sales Manager  
Automotive  
Used the software for: 6-12 months

### "Most Bang for Your Buck "

February 15, 2019

5.0

Top notch!

Pros

I really think you get the most out of this system for what it costs, I have the value bundle which includes the DMS, CRM, booking service, advertising, and a website. It allows me to easily integrate with all my finance companies in one location. I really like having one location where I can handle all my daily dealership needs and the support that they offer is amazing. My rep has helped me to set up the system and customize things to the way I need them to work more efficiently for my business.

Cons

Sometimes the system goes down or has trouble printing on Chrome which is what I use most often and it does slow the flow when I am not able to print what I need when a customer is present.

Review Source

tE

theo E.  
gm  
Automotive  
Used the software for: 2+ years

### "dms training"

July 3, 2019

5.0

it was great and it helps simplify my business..

Pros

I liked everything and the trainer was great. 5 stars. great job Ingrid...…...

Cons

i have not found anything i don't like....

Review Source

GG

Gary G.  
Finance Manager  
  
Used the software for: 1-2 years

### "Carla was amazing in helping me set up my account. It was quick, easy and I was able to start asap!"

April 19, 2018

5.0

Pros

Dealercenter makes it easy to get up and running right away. I love the fact that as soon as my set up is complete, I can literally sell a car right away. I don't feel tied down by lengthy contracts and outrageous stipulations, the sign up process is quick and i'm off! Carla my rep was the best!

Cons

The software can be a little difficult to use with certain browsers. I would have an all black page printed out sometimes while printing a deal . Despite having other options for desking deals, i continue to use DC because of its many PROS.

Review Source

AS

Ali S.  
owner  
Automotive  
Used the software for: 2+ years

### "Great Experience and System "

June 6, 2018

5.0

Is a great all in one system, from lenders submissions to advertising.

Pros

What I like most about the software is that I can do everything from one system and the support I get from Desiree and all the other reps there is great!

Cons

I have used Dealer Track in the past and they offer "pay off communication" which tells me exactly how much the customer owes at any given time so I can assist my customers better.

Review Source

MM

Mahmoud M.  
Owner  
Automotive  
Used the software for: 1-2 years

### "DealerCenter review"

October 2, 2019

5.0

Pros

I like that DealerCenter staff is very professional and patient

Cons

no complaints about this system at the moment

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

DealerCenter is more convenient than Frazer

Review Source

NH

Nick H.  
GM  
Automotive  
Used the software for: 6-12 months

### "Car Depot LLC"

March 1, 2021

5.0

Was really easy. The staff are wonderful and knowledgeable.

Pros

It is easy to use. The dashboard is amazing. The reason i am migrating to Dealer center is because they have everything the I need. It is a one stop shop....I highly recommend dealer center

Cons

So far so good! I will use it some more and if i find something to recommend i will definitely share with dealer center

Review Source

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