# Page 11 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 11 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 251-275 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aK

amanda K.  
sales manager  
Automotive  
Used the software for: 2+ years

### "great program!"

June 12, 2019

5.0

Pros

we have used and tried many software programs and this one is by far the most user friendly!!

Cons

it does not work with all of our banks, not their fault, our banks just aren't signed up with dc

Review Source

BJ

Bobby J.  
Manager  
Automotive  
Used the software for: 2+ years

### "Good software, helps nicely"

November 19, 2021

5.0

Pros

Helps us get loans approved. Easy to use

Cons

I feel it's very helpful but can be improved with easier loading times.

Review Source

Tomasz Z.  
Student  
Writing and Editing  
Used the software for: 6-12 months

### "Convenient program"

May 11, 2019

4.0

Pros

It is a huge help to the business environment. You can manage your business and save time a lot. It's even greater thus it's all I one with your phone/computer. I heard that customer service is great, but I did not check it. I'm a self-taught style of man.

Cons

I do not how but my notifications in the phone app are on and I am not seeing anything. Maybe it is a problem of switching some options. To this time I did not get it. I had it with one person that I was dealing with some business stuff.

Review Source

HR

Hector R.  
Sales Manager  
  
Used the software for: 2+ years

### "Excellent!"

March 30, 2018

5.0

Pros

What we like the most about DealerCenter is EVERYTHING! Specifically, we love the mobile app & being able to conduct business remotely.

Cons

What do we like least that it doesn't show the cars in the customer field when the leads come into DealerCenter. Once you drill down to the customer, you can see the car, but it would be nice for the vehicle to be referenced immediately.

Review Source

AB

Ashley B.  
GM  
Automotive  
Used the software for: 2+ years

### "Extremely flexible and reliable with a wide range of products and AMAZING customer service!"

December 8, 2017

5.0

A one stop shop for the majority of our business needs.

Pros

The software has continued to grow to fit our needs. We can choose as little, or as many options as we would like and make changes at anytime and customer service is always knowledgeable and available to help with these requests.

Cons

The inventory feature sometimes has bugs when you are trying to sync the mobile app data to the server.

Review Source

DS

Durazi S.  
GeNEral manager  
Automotive  
Used the software for: 2+ years

### "Dealer Center is awesome!!!"

March 7, 2017

5.0

I used to use Dealer Car Search for 5 years, I've slowly started to migrate everything to dealer center. They have helped me and the system is easy to use. I like how everything is integrated in one system. like the credit application is on my website and I get notify when I have a lead. The Crm has helped me manage my leads. I also get to push vehicles to autotrader from one system. it's worth it. The customer support is awesome.

Pros

all the integrations

Cons

sometimes runs slow

Review Source

RF

Raul F.  
Owner  
Automotive  
Used the software for: 2+ years

### "My Dealer Center review"

August 15, 2018

5.0

Loved it. made it super easy to install and worked with me throughout the process. I would highly recommend Dealercenter to all my associates.

Pros

Software is easy to use and is super user friendly. One of the best parts is your customer service. It goes above and beyond and answered all of my questions.

Cons

No complaints from me. Its hard to find any true downsides to the software and your customer service.

Review Source

KS

Kenneth S.  
OwnerAmen Auto. Brokers Inc  
  
Used the software for: 2+ years

### "Customer support was good"

March 26, 2018

4.0

Pros

The concerned customer representative was cordial Always go to the fullest extent possible to solve any and all my issues. Never seems to be wearied or troubled by my constant need for help with navigating through dealer center

Cons

Unable to manipulate sale dates owing to hard set default built into software. It costs too much in comparison to newer products on the market

Review Source

ST

Shawn T.  
sales and finance mgr  
Automotive  
Used the software for: 2+ years

### "DealerCenter"

July 17, 2019

5.0

advertising on facebook. on line add post. notes on the deal page. etc. New design of website

Pros

i love the new changes dealercenter has to offer.

Cons

just the learning curve. my rep has been very helpful

Review Source

tJ

tooraj J.  
Owner  
Automotive  
Used the software for: 2+ years

### "Awesome Service"

October 29, 2018

5.0

I used to be a customer for carsforsale.com and needed to cut back on expenses so I decided to go with no website but cargurus only allows inventory to be updated through a third party. The customer representative helped me figure that out and also sold me a website though dealer center.

Pros

The features that need monthly payments that customer representative helped me discover.

Cons

the monthly cost that is being charged for more services.

Review Source

AB

AJ B.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Dealer Center / CSR"

August 1, 2019

5.0

It is a great experience. CSR who initially signed me up was great to work with and was there from the beginning till I was assigned to CSR He has been EXTREMELY helpful. I am able to navigate with confidence through the system. Thank you

Pros

It is all in one. I really enjoy working from just one platform.

Cons

How the email is being sorted then delivered. Some of the time they just come to my business email rather than through DealerCenter through certain websites.

Reason for choosing DealerCenter

The Family have an excellent reputation as well they are Trojans!It is a great program, the environment is clear, intuitive and organized. The price point is right as well.Thank you for a real tool that works.

Review Source

AN

Alioth N.  
GM  
Automotive  
Used the software for: 6-12 months

### "Deals and Inventory"

October 14, 2022

5.0

Overall, my experience has been positive, everytime I reach out to support they are professional and quick to assist me with my issues.

Pros

What I like most about Dealercenter is how easy it is to use, I use Dealercenter everyday not only for my inventory management but for my Westlake fiance deals and cash deals!

Cons

At the moment there is nothing I don't like

Reason for choosing DealerCenter

Recommended by another dealership

Review Source

nV

nancy V.  
owner  
Automotive  
Used the software for: 2+ years

### " DealerCenter Review"

July 24, 2019

5.0

The support team helps me a lot resolving my issues

Pros

I can go back in and manually input information and make corrections

Cons

as of right now just getting familiar with the new screen

Review Source

MA

Mohammed A.  
owner  
Automotive  
Used the software for: 2+ years

### "The Best All Over! "

June 7, 2018

5.0

Everything they have to offer is great! It is much easier and greater and helps me do more business.

Pros

The best thing about the system is that it is fast and the e-contracting is easy and faster than before.

Cons

There is nothing at all that I would change about Dealer Center. Although it would be nice if things saved without me always having to hit the save button every single time.

Review Source

CH

Clint H.  
Owner  
Automotive  
Used the software for: 2+ years

### "Hands down the best DMS / CRM for what it cost. It out performs systems that cost thousands more. "

August 1, 2018

5.0

Does EVERY aspect of my dealership.

Pros

I like almost every aspect of the system. Customer service is spot on and always ready to help. Wonderful system !

Cons

None. I'd like to see the front and backend report separate. It gives avg for units sold. That's the only change that I'd like to see. The reporting could be a bit easier if you're not integrated with quick books.

Review Source

aK

atilla K.  
manager  
Automotive  
Used the software for: 6-12 months

### "owner"

September 29, 2021

5.0

its great pruduct to use easy manage ever where

Pros

everting crm better than all products out there

Cons

nothing at this time that I can think of

Review Source

JP

Juan P.  
Manager  
Automotive  
Used the software for: 2+ years

### "Dennis explained everything really well."

November 12, 2018

5.0

Pros

I like how everything works and flows together. I love the wish list feature that allows you to circle back to old leads/customers. All-in-one functionality is great. Service from customer support has been great as well keeping us up to date on all the new features.

Cons

looking at cost, but based on what DealerCenter can do, it seems to work really well.

Review Source

RM

RICH M.  
sales  
Automotive  
Used the software for: 2+ years

### "CRM "

February 24, 2020

5.0

Pros

with the crm everything is fast and efficient. easy to run dealership and the whole business

Cons

cant think of anything negative to say about the CRM, easy to use

Review Source

DM

Dawn M.  
Accounting Manager  
Accounting  
Used the software for: 6-12 months

### "Fantastic !!!!!"

October 11, 2017

5.0

Inventory Management, Deal Processing and Importing data to QuickBooks! The biggest benefit for me is the times that it has saved me because I do not manually have to enter all data into our accounting system!

Pros

I am the accounting manager for our dealership so my favorite feature is the bridge to import information into QuickBooks. All of our inventory and sold deal info imports and saves me a ton of time while managing information that QuickBooks can not!!!!! Customer Service has been GREAT !!!

Cons

I wish the reports had more features and would love to have the ability to export to PDF format also. However, I am still learning new things every day about Dealer Center so this may be partly my fault!

Review Source

HM

Henry M.  
Sale Manager  
Automotive  
Used the software for: 2+ years

### "Amazing, very nice service. 5 Star Service "

January 24, 2018

5.0

gets the job done!!

Pros

Starting off with the customer service rep, Desiree, she is amazing! Very impressive, also the system handles most of my needs, website, advertising, deal submission and contracts.

Cons

Sometimes there is so much you can do in the system that it gets confusing but my rep Desiree is always ready to jump in and fix the system for me.

Review Source

SJ

Shawn J.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Shawn Johnson "

December 12, 2019

5.0

I haven't worked with another company that goes beyond to always answer my questions without putting me on hold for 1 or 2 hours. DC keeps me organized w/ my inventory and helps with me focusing on selling rather than doing admin work . Dealerscloud had the worst customer service and I'm glad I went with DC. My rep \[SENSITIVE CONTENT HIDDEN\] showed me how to do everything inside the system.

Pros

I love the convenience of the mobile app, and your customer service always answers when I have an issue.

Cons

I wish the price was better than what i'm paying

Review Source

BA

Billy A.  
owner  
Automotive  
Used the software for: 2+ years

### "Wonderful System with Great Support"

July 18, 2018

5.0

Great support and all in one system

Pros

The greatest thing about the system is the support from my rep Desiree and the rest of the specialists that help to customize the system for our needs.

Cons

Sometimes when I am using the same or similar information for cosigners the system will mark it as a duplicate and does not allow me to create a separate profile.

Review Source

YL

Younes L.  
owner  
Automotive  
Used the software for: 1-2 years

### "Aaa"

September 2, 2021

5.0

Pros

I have been using this software for more then 2 years a lot to like

Cons

there is few of the option that will be nice to have specially on the DMS level

Review Source

FK

FIRAS K.  
Owner  
Automotive  
Used the software for: 2+ years

### "DealerCenter Review"

August 5, 2019

5.0

CSR was excellent in training

Pros

I like everything about dealercenter I have access to the mobile app with the DMS

Cons

currently there isnt anything i dont like

Review Source

DB

DAVID B.  
GM/ Owner  
Automotive  
Used the software for: 1-2 years

### "Johnny always right to the point to get my concerns handled"

July 27, 2018

5.0

Pros

I like the software because you guys offer the crm , inventory management, and website all in one its also user friendly and i like that you will try to create and help us find ways to make our jobs more effiecient

Cons

the desking tool needs improvement, the buyers orders need a signature for customer and dealership, need to make the website more active for customers to see attachments of other sites and comparisons, need a quick buyers oreder 1 page to be able to send to credit unions

Review Source

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