# Page 13 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 13 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 301-325 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Angel R.  
General Manager  
  
Used the software for: 2+ years

### "Excellent customer service and Excellent DMS and great all in one tool"

July 25, 2018

5.0

Easily did a review

Pros

The best part of the system is how I can easily desk all my deals cash,buy here pay pay here and route or dealer track my apps directly to my lenders.

Cons

The worst part of the system is That i Wish I could easily pull up my monthly sales on one page for all form of deals.

Review Source

MC

Mark C.  
Financial Director  
Automotive  
Used the software for: 2+ years

### "Dealercenter Review"

November 1, 2018

5.0

Pros

my experience with one of the rep was not only helpful but she was patient, diligent, and thorough in signing me up and letting me understand, very user-friendly. I really appreciate the professionalism, the caring, and support from my rep!

Cons

nothing so far, everything has been great

Review Source

DH

Darren H.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Dealer Center Real Review"

November 8, 2018

5.0

I use the software to run the entire dealership. I love the fact that you can get the information even over your phone.

Pros

I found DealerCenter by looking on YouTube. It seemed really simple and the videos were very good. The best part was that they immediately followed up with hands-on training. The training and customer service is awesome. The everyone who I spoke to was friendly and seemed to genuinely care about my success as a Dealer. My website person was literally held my hand and got me going with the site. my main rep made sure that everything that needed to be done was done. Walter Morales was a guru at "Buy Here Pay Here". Anything that you need, they will be there either by phone or email. I had no problem getting in touch with them promptly. Do not hesitate to use this software, it is very easy to learn which helps me to concentrate on running the business. I highly recommend it!!!

Cons

I Love The Software... It is very user friendly.

Review Source

RG

Ryan G.  
Member  
Automotive  
Used the software for: 1-2 years

### "Tried them all....DealerCenter is the Best CRM/DMS System."

October 23, 2018

5.0

After trying several DMS Inventory Systems we chose DealerCenter. What seemed to be overwhelming at first was thoroughly explained and easy to use. The executive made sure that our transition to DealerCenter was effortless. She truly cared that everything was understood before ending our training session. We are confident that we made the right choice of DMS/CRM System.

Pros

1 Complete System for DMS, CRM, BHPH, ETC Outstanding Customer Service Great App

Cons

Would like to see thumbnail photos within the inventory reports.

Review Source

GJ

Garner J.  
Manager  
Automotive  
Used the software for: 6-12 months

### "DealerCenter Review"

May 15, 2019

5.0

I love that I get an instant approval submitting to WFS. The e-contracting makes it easy to contract and get paid out.

Pros

I love how easy the DC system is easy to use. I was using Frazer before and it was like going from a horse and buggy to a Bugatti. The fact that I'm able to use the mobile app when I'm at the auction and access the system from anywhere is great.

Cons

I can't think of a single thing I don't like about DC.

Review Source

SG

Sean G.  
Principle  
Automotive  
Used the software for: Less than 6 months

### "DealerCenter has been outstanding!"

August 14, 2020

5.0

Overall my experience with DealerCenter has been outstanding. Specifically the CRM trainer who has helped me through the setup & has been very patient though the entire process.

Pros

I'm able to manage my entire business from a single application AND while on the Go! The application is both MAC and Window based which was a limitation of Frazer. The CRM tool is also the BEST! The integration makes everything super easy & streamlined.

Cons

What I like least about the software is the short duration of trials. The trials should be 90 days.

Alternatives considered

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Reason for choosing DealerCenter

One-stop shop

Review Source

TC

Tony C.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Fantastic Customer Service."

October 19, 2018

5.0

So far pretty happy with the Source

Pros

I needed to modify my website, i called, phone was answered right away and right away customer rep. took charge and started working. Im pretty particular and demanding about my stuff, we tried one color I didn’t care for it then I asked him to work with few other colors and he was so fas and knowledgeable about everything I felt like i was talking to my brother who really wanted best for me.. Extremely satisfied with customer rep.! Id ask for him if you are looking for rep.

Cons

There’s nothing that I didn’t like. I was cared for like one of their own

Review Source

DF

David F.  
Finance manager  
  
Used the software for: 2+ years

### "I have enjoyed working with the support staff when I run into technical issues. She is always quick to resolve"

February 14, 2018

5.0

Pros

Very easy to navigate it is quick and easy at the click of a mouse. The tools are amazing. I like the form selection and easy to use,

Cons

Not many things I don't like. It is difficult to print buyers order and contracts using chrome instead of internet explorer. I prefer chrome.

Review Source

JS

Jonathan S.  
owner  
Automotive  
Used the software for: 2+ years

### "Great All In One for Deals "

July 24, 2018

5.0

quick applications and responses to lenders

Pros

I really like the ability to pull a customer's credit with the quick credit option it makes things very easy.

Cons

The fact that the deal status does not update itself automatically when done with their sister company Westlake Financial Services

Review Source

JM

JUAN M.  
FINANCE DIRECTOR  
Automotive  
Used the software for: 1-2 years

### "AWESOME SAUCE"

October 2, 2020

5.0

Pros

A LOT OF CHOICES WITH ONE PROVIDER. THEY MAKE IT SO EASY.

Cons

THAT WE HAVE NOT TAKEN ADVANTAGE OF ALL SERVICES AVAILABLE YET!

Review Source

bK

bobby K.  
Owner  
Automotive  
Used the software for: 2+ years

### "DealerCenter is a MUST for any independent dealerships!"

December 24, 2018

5.0

Pros

texting and e-mailing prospects right from the app is awesome. Tying it all in with my website basically does it all for me. Support team has been great setting me up and helping me with all my needs.

Cons

have been using DealerCenter for about 6 years and I have zero complaints.

Review Source

JA

Jim A.  
Owner  
Automotive  
Used the software for: 2+ years

### "DealerCenter review"

March 10, 2017

4.0

I have been with the company over 4 years now. I like the database and the support team. My only complaint would be the database will slow down at times. If that could be faster that would be great.

Pros

It handles all of our inventory and loan apps

Cons

It could be faster. I see you are adding Dealertrack, that will be nice.

Review Source

HV

Hector V.  
Owner  
  
Used the software for: 2+ years

### "DealerCenter is a great tool!"

July 31, 2018

5.0

Pros

What I like the most about DealerCenter is it is easy-to-use & easy to learn. I can have my entire business in one place.

Cons

What I like the least about DealerCenter is nothing. I've actually been using DealerCenter for a few years & selected it again with my new business.

Review Source

VS

Vince S.  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "Support and introduction was AWESOME !!! "

March 9, 2017

5.0

Nereyda communicated the benefits of and showed me how to maneuver around the Dealer Center application with the reassurance of great customer support in the futur!!!!!! Thanks Nereyda and Dealer Center for all your support!!

Pros

The ease of using it!

Cons

That it does not integrate with all the of stand alone applications.

Review Source

JT

Jevon T.  
Salesman  
Automotive  
Used the software for: 1-2 years

### "DealerCenter review"

September 30, 2019

4.0

Pros

What I like most is that the program is easy to use. It makes filling out the credit app virtually painless, and it makes it easy to keep up with deals.

Cons

I haven't actually found anything about the program that I did not like.

Review Source

DV

David V.  
General Manager  
  
Used the software for: 2+ years

### "I like using Dealercenter.... but the MOBILE APP is the best!!! the app is what I use the most for m"

October 23, 2017

5.0

Pros

The mobile application, my DC rep and her service she is always there to help us. No matter what the issue is ! even my WFS deals

Cons

I wish the cost was less. FREE would be nice. Cost of credit per pull, but I just found out DC will price match or beat my quote!

Review Source

Jami M.  
FINANCIAL ADMINISTRATIVE ASSISTANT  
Automotive  
Used the software for: Less than 6 months

### "SUCCESS! SUCCESS! SUCCESS!"

November 6, 2017

5.0

With this program, I am able to keep our inventory in a better-organized location. I have the capabilities of combining our "Buy Here Pay Here" option to my monthly AutoCheck account, which will keep all car deals in a more centralized location.

Pros

The program is very "user-friendly" and my account rep is amazing. Dashboard features are arranged nicely and links to other sites/pages are good.

Review Source

JJ

Jrakkar J.  
Ceo  
Automotive  
Used the software for: 2+ years

### "Great"

June 26, 2018

5.0

Pros

Simple I like the fact that is so simple and you have a team that's dedicated to help you my rep is the best whenever I call him he answers right away

Cons

Nothing I wouldn't change anything about the product I think it's pretty good everything is tailor-made to you

Review Source

JB

Jennifer B.  
Finance Manager  
  
Used the software for: 1-2 years

### "DealerCenter is easy to use and is extremely functional. So far we've had a great experience."

March 22, 2018

5.0

Pros

DealerCenter's platform is fully integrated so you don't need to rekey data. It makes running very efficient & saves time. It pushes the inventory to all our marketing sites & brings in the customer data seamlessly to add to the deals.

Cons

What I like least about DealerCenter is if I don't have some fields completed in the finance template it will not let me proceed forward until I complete those required fields.

Review Source

MM

Mary M.  
General Manager  
  
Used the software for: 2+ years

### "Wonderful!"

March 29, 2018

5.0

Pros

What we liked most about DealerCenter software is you can structure deals for submitting to Westlake & help us manage all of our inventory.

Cons

So far we like everything, so there's nothing really to say about what we like the least. We have nothing bad to say.

Review Source

JM

Jim M.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Dennis provided excellent training"

November 28, 2018

5.0

Pros

User friendly. Service and training from rep was excellent. Having everything as a single sign on makes running a dealership so much easier. Anytime we need support they're a phone call, chat or e-mail away.

Cons

so far, DealerCenter has been great! no complaints.

Review Source

BH

Bryan H.  
owner  
Automotive  
Used the software for: 1-2 years

### "SureShot Auto Sales "

March 25, 2019

5.0

CSR took the time to get me trained up on the system and mobile app. 10/10 service

Pros

The DMS seems very simple to use. I like the mobile app and being able to use the license scanner

Cons

Can't think of anything at this current moment yet

Review Source

RJ

Ricky J.  
Manager  
Automotive  
Used the software for: 1-2 years

### " DealerCenter\_Review"

June 14, 2019

5.0

Executive helped us get setup w/ the OAPP and CL. Took the time to help and answer all my questions. Great service!

Pros

We just got Craigslist setup and I love how easy the OAPP product is to use

Cons

I can't think of anything currently this time

Review Source

JG

James G.  
Finance Manager  
  
Used the software for: 2+ years

### "Great team at Dealer Center!!"

February 8, 2018

5.0

Pros

Easy to use software..no pressure in sales when new items arrive...can't live with out the mobile app!!

Cons

Having to put my password in all the time on the desktop...wish on the mobile app everything was in alphabetical order when using the search tab

Review Source

Eric W.  
Teacher  
Automotive  
Used the software for: Less than 6 months

### "Great customer service "

August 30, 2018

5.0

DealerCenter has been great and the rep that handles my signup Cece went over and beyond explaining to me all the cool features! She was very friendly, helpful, and knowledgeable on many issues!

Pros

I love how easy it is to integrate all of the features I need to run my smaller independent dealership!

Cons

There are no issues so far that I have found with using this software.

Review Source

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