# Page 14 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 14 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 326-350 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Bryan G.  
owner  
Financial Services  
Used the software for: 2+ years

### "My experience has been good. The software is works great"

October 16, 2017

5.0

Pros

I can run multiple banks on here! searching for customer is simple. theres many tools for the full DMS .

Cons

A few bugs. sometimes it lags. some of the print forms dont fully fill in cash deals. it doesnt allow u to have mulitiple users on one account

Review Source

SJ

Sermonte J.  
Owner  
Automotive  
Used the software for: 6-12 months

### "DealerCenter CRM tool"

April 13, 2021

5.0

Overall, I've had a good experience with DealerCenter

Pros

The DealerCenter CRm enables me to manage all my leads from a single location. The solution is modern, easy to use & intuitive.

Cons

Honestly, there's nothing i don't like about DealerCenter. It was only frustrating when I didn't know how to use it.

Review Source

AV

ALEX V.  
owner  
Automotive  
Used the software for: 1-2 years

### "DealerCenter"

June 19, 2020

5.0

Pretty good so far. I like the customer service and help with the system

Pros

Everything is very easy to use . THe DMS, CRM Website especially

Cons

Nothing at this moment but I'll call my rep to handle anything I may have a problem with

Review Source

ED

Edip D.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Dealer Center"

April 18, 2019

3.0

I amusing dealer center simply because of westlake financial. I would not use this product if it weren't for them.

Pros

Ease of importing vehicles. The quick appraisal feature.

Cons

The email inboxes are not user friendly. THe mobile version is terrible when it comes to texting and emailing. Once it is opened it is lost and you have to change the settings. Not available on my Samsung tablet.

Review Source

Lisa S.  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "Dealer Center is filled with user-friendly functionality"

February 23, 2021

5.0

DealerCenter makes it easy to submit for financing with multiple lenders at once. We can then also track both approval status and contract status.

Pros

The DealerCenter software keeps our financing applications streamlined and organized. It is easy to check on status.

Cons

Although I have been using DealerCenter for several years now, I have not had any issues with the functionality of the software.

Review Source

ST

Saad T.  
owner  
Automotive  
Used the software for: Less than 6 months

### "high fees "

November 9, 2021

5.0

Pros

good easy to use but too many restrictions on website and online posting

Cons

expensive compare to other competitors in business

Review Source

SN

Son N.  
Owner  
  
Used the software for: 6-12 months

### "Wonderful experience with the Dealer Center DMS and the support staff for helping met get started"

September 2, 2017

5.0

Pros

Layout makes sense and it is easy to use. I'm new to the Auto Sales Business and having this software really gave me the confidence to manage customer information, manage vehicle data, and obtain reports. I learned the auto sales business from scratch and with the wonderful guidance from the support staff I was able to successfully close multiple deals in a short amount of time

Cons

The software could be faster and more fluid after saving information. Each time new input is saved it has to be manually saved. That could be an area for improvement

Review Source

LM

Lauren M.  
office staff  
Automotive  
Used the software for: 2+ years

### "Awesome Service"

November 6, 2018

5.0

I have absolutely LOVED working with the support staff. They both take time out to answer any of our questions and make sure that they give us the upmost customer service experience possible.

Pros

Easy to use! Lots of different tools to use.

Cons

Nothing, we love it so far.

Review Source

KB

Kathleen B.  
GM  
Automotive  
Used the software for: 6-12 months

### "Dealer Center DMS "

July 24, 2019

5.0

Dealer Center has been so easy to use. The reps are always available when you need them. The DMS and CRM make it easy to manage and keep on top of my leads. The mobile app is a great tool to use at the auction. So happy I left Wayne Reaves.

Pros

CRM is helpful and keeps my sales leads organized

Cons

Company does not have an easy way to send electronic title

Review Source

FC

Florangel C.  
secretary  
Automotive  
Used the software for: 2+ years

### "Great system"

March 29, 2018

5.0

All in one system. There really is not anything I would change about the system, it is working great for us and helps us to be organized.

Pros

It is an excellent system that saves us a lot of headaches and keeps us very organized. Allows us to do all our deals in one place.

Review Source

BS

Bobby S.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Number 1 Auto Group "

April 24, 2019

5.0

Bryan got us trained on using the DMS and showed us how to navigate it

Pros

I like the user interface of the DMS and how easy it is to use. Executive helped us finance a deal

Cons

I can't think of anything right at the moment

Review Source

SR

Stacy R.  
GM  
  
Used the software for: 6-12 months

### "A Management Software that's easy to use with excellent customer service!"

February 9, 2018

5.0

Pros

It's quick with not stalling or loading time. Pretty simple to use. Cust support rep was so helpful. She understood what we were looking for and ensured it was addressed right away. Cust support rep is an incredible help who is on top of any inquiry or concern we might have. The turn around time and service from their employees is what makes Dealer Center great. They know that time is money.

Cons

The DMS needs more website template options. I do wish there was a HTML option to format the height and width of particular portions of the website.

Review Source

YJ

Youbens J.  
Owner  
  
Used the software for: 2+ years

### "My experience was a good one. The support staff was very helpful. The support staff took his time to help us out."

April 28, 2018

5.0

Pros

I like the fact that it is very easy to use. The website capability takes you right to the point. Again they were very professional

Cons

Not able to do have the repairs/service portion of the software. Other than that it is very eastyto use.

Review Source

KH

Kenrick H.  
Owner  
  
Used the software for: 2+ years

### "Team was helpful in helping me take care of a printing problem. I appreciate the help and enjoy using."

April 12, 2018

5.0

Pros

DealerCenter is easy to use and gets my deals down quickly. DealerCenter has very good service. Always enjoy dealing with them

Cons

Not really. Everything is good to go. If I have a problem I can contact team and they will take care of it

Review Source

MH

Manuel H.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Hernandez Auto Center"

September 17, 2019

5.0

Pros

I like that we have good support! DC takes care of problems whenever needed.

Cons

there is too much customization within the system

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Frazer did not have websites

Review Source

CB

Chop B.  
Owner  
  
Used the software for: 2+ years

### "Makes my job easier!"

March 24, 2018

5.0

Pros

The functionality of it all. Everything makes sense and works together. This one system handles everything from start to finish.

Cons

Nothing. I think the price is fair, the different uses are great. Really, I wish more people would try it.

Review Source

VA

Victor A.  
President  
Automotive  
Used the software for: 2+ years

### "Great company, great people, great service!"

March 9, 2017

5.0

It's always a pleasure dealing with DC. All our questions are answered promptly and our requests are delivered with quality. Thanks rep(and team) for all your continuous help!!!

Pros

The the whole ecosystem works seamlessly across all products

Cons

sometimes DMS runs slow and glitchy

Review Source

MS

Mina S.  
Owner  
  
Used the software for: 1-2 years

### "DealerCenter is the best thing ever for independent dealers"

July 12, 2018

5.0

Pros

Customer reps are super patient and helpful to get me setup the right way. The CRM is an amazing tool that has the same features that franchise dealers use but for a fraction of the cost. The solutions are great but the customer service is even better!

Cons

It's hard to complain when the service far surpasses the quality of the products. DealerCenter is an independent dealer's best friend.

Review Source

JT

Jonathon T.  
Owner  
  
Used the software for: 2+ years

### "Representatives was very easy to deal with and to understand over the phone. Handles business promptly."

July 19, 2018

5.0

Pros

Easy to use. Integrates easily. Easy to get in touch with Customer Support team. Very compatible with other softwares.

Cons

My team is still learning the software and all of its features. So at the moment there are no negative feedback.

Review Source

LK

Lorenze K.  
owner  
Automotive  
Used the software for: 6-12 months

### "Auto Depot"

July 16, 2019

5.0

Dealer Center has been great. Their overall customer service has been excellent. Easy to reach. Very knowledgeable and informative about the products they offer. Online ad post is a tool that has been very valuable to my business. My sales rep is awsome!

Pros

Easier to use than most systems I have previously had. are you

Cons

Overall a good system not many cons. One thing is a couple of pop ups thats about it

Review Source

DP

Dmitriy P.  
president  
Automotive  
Used the software for: 1-2 years

### "CSR helped me with marketing!! value adds!"

November 23, 2018

5.0

Pros

The training for marketing with the crm and value adds was very helpful and now i'm able to track my leads!

Cons

I like everything! As of right now there are no cons with the system or training.

Review Source

CM

Celio M.  
F & I Manager  
Automotive  
Used the software for: 2+ years

### "Desiree is amazing!! Always going above a beyond to help provide solution to our business."

November 30, 2017

5.0

increased work flow, less paper trail. customer retention is great

Pros

It is very user friendly. simple but provides all the tools i need to perform my job !! Also i love the mobile application which you can pretty much work a deal anywhere!!

Review Source

Jimmy T.  
President  
Automotive  
Used the software for: Less than 6 months

### "Lots of features "

August 29, 2018

5.0

Really good customer service and training. Should have one location for your own documents to upload and make available to their partner companies.

Pros

Everything in one place and interacts with a lot of services through one interface.

Cons

Having to sign up with each individual function and provider. Sending the same documents over and over.

Review Source

MD

Miss D.  
Managing Member  
Automotive  
Used the software for: 1-2 years

### "Excellent Customer Service, very knowledgable."

February 9, 2018

5.0

The customer service support is outstanding! He ALWAYS returns calls quickly and doesn't let anyone wait!

Pros

The software is easy to use and customer support is outstanding. The reports generated are exactly what I need for my business.

Cons

Need more videos of teach in's. Would like to see the ability to create reports for lenders I go along the risk with. Would like to see payment reminders to dealers.

Review Source

dM

douglas M.  
sales manager  
Automotive  
Used the software for: 6-12 months

### "Affordable and Functional"

October 30, 2018

5.0

I really enjoy Dealer Center, I have used it for years. There is room to improve but it is a very nice system. Also my rep, Desiree, is awesome.

Pros

I have everything all in one place, makes running the dealership a lot easier.

Cons

There are small things like printing invoices for expenses and giving more detail on how to price the vehicles that I would like the system to do.

Review Source

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