# Page 15 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 15 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 351-375 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LI

Luis I.  
Service Advisor  
Automotive  
Used the software for: 6-12 months

### "Great Product, easy to use! "

April 23, 2018

5.0

The breakdown of the gross and numbers on the vehicle and sale.

Pros

My favorite thing about using this system is that is has a lot of options available to you, most important gives you a break down on the gross.

Cons

There is not anything that I find difficult because everything is very easy to use and figure out. Dealer Center does most of the work for you.

Review Source

Becky H.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "New Website"

September 13, 2018

5.0

the support staff helped me to set my website exactly the way I wanted! He was professional, helpful, supportive and explained everything in detail. He was great about answering all of my questions and calming every concern! Really enjoying working with him!

Pros

My new website is everything I was promised and more!!!

Cons

Nothing about this process that I didn't like

Review Source

JS

John S.  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "Standard Auto Sales"

October 26, 2018

5.0

Great experience and easy to use. Good price

Pros

Easy to use, web based, features a lot of integration with other products. Can you on the road or wherever im at.

Cons

I do not have any right now, if something does appear I will bring it up.

Review Source

GG

Gary G.  
Owner  
  
Used the software for: 2+ years

### "Representatives have great customer service and has been a pleasure to work with. The website is great"

July 30, 2018

5.0

Pros

Dealer Center is pretty easy to use and allows me to run my business very smorthly. I look forward to learning more

Cons

I don't have any cons so far since I'm still learning the product and may have some more feedback later.

Review Source

NS

Nikki S.  
Operations  
Automotive  
Used the software for: 6-12 months

### "We are a very new dealership and we are growing due to DealerCenter"

December 15, 2017

5.0

The ease of adding banks as well as getting deals printed and signed properly in mere minutes.

Pros

It's just simple to use, I could teach my 14 year old how to work deals with this software! Direct, responsive, and fantastic customer service. Support executive was always super attentive and if he doesn't know he refers me to the person that does.

Cons

Not knowing all of it's attributes, that comes with time though I would imagine. Being a new user the webinars are extremely valuable to our company, though they do not always pertain to our dealership.

Review Source

aC

asia C.  
bdc rep  
Automotive  
Used the software for: Less than 6 months

### "DealerCenter"

October 21, 2020

5.0

it was amazing they reached out when they said they would. They were on point with every second of the training. They have great customer service skills.

Pros

This system integrates everything. It makes it easy to keep up with your clients and keep track of your inventory with ease. They even have a few programs available that other companies don't supply!!! For exampe, the DealerCenter CRM enables us to send automated TEXT messages. Over all I'm extremely happy with the services we are receiving!!!! Thank you so much.

Cons

at first i found it difficult to locate my clients but once it was explained it was pretty easy

Reason for choosing DealerCenter

cost and efficiency

Review Source

LT

Leo T.  
Manager  
  
Used the software for: 2+ years

### "very easy to work with, customer friendly, very informative, good listener, problem solver. thanks c"

March 10, 2018

5.0

Pros

very easy to understand, great tips, using for a t least 5 yrs. very easy to follow instructions. Love it!

Cons

So far the small issues I have had, have been solved pretty fast. So I can say I have nothing bad to say yet!

Review Source

AM

Alex M.  
Operations Manager  
Automotive  
Used the software for: 2+ years

### "Monica Alamares is great"

January 30, 2018

5.0

Pros

Great powerful tool. There's so much this CRM does and more. From Kelly blue book to keeping track of your customers. You wont be dissapointed

Cons

The only thing I would say is that it doesn't pick out the lottery numbers

Review Source

RW

Richard W.  
President/Owner  
Automotive  
Used the software for: I used a free trial

### "Horrible Horrible Communications "

August 7, 2019

1.0

Horrible, will not call you back to take your money. Could you imagine what it would be like if they did take your money? The reviews have to be bogus. There is no way these people preform, NO WAY!!!

Pros

It has everything I want in a DMS, they’ve been running me around for 6 months... will not call back. How in the world can they carry a 5 star rating. I have a LOC trying to contact and will call them back either. They have tried 6-7 times over a period of weeks

Cons

Horrible communication, went to TIADA in San Antonio asked rep why they were in the exhibit hall that they wouldn’t return calls for new setup. I have never been blowed off like this before. Rep told me he knew and they were working on it. I laughed what a joke.

Review Source

YA

Yasser A.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Dealer Center is user friendly"

September 6, 2018

5.0

I have used dealer center for 6 years in multiple locations. So i have gotten use to it by now and find it easy to use

Pros

Its Fast as far as processing my deals and everything inside the software

Cons

book value but thats mostly with nada services

Review Source

DM

David M.  
Owner  
  
Used the software for: 1-2 years

### "Customer service on the tech support side is pretty good. "

August 12, 2017

3.0

Pros

Customer service on the tech support side is pretty good. Not another good thing to say about this software

Cons

A LOT of hidden charges and "made up fees" every month. We are moving to another DMS this month. All of their websites even if you have a .com already purchased they will add a hasyourcar.com at the end making it more difficult for your customers to find you

Review Source

JV

Jorge V.  
Owner  
Automotive  
Used the software for: 2+ years

### "DealerCenter is awesome!"

October 15, 2018

5.0

Pros

Solutions aside, the customer service is the best. The customer service is awesome!

Cons

The solutions provided are very beneficial. If a problem arises, I know one of the customer representatives will take care of us.

Review Source

pD

peter D.  
president  
Automotive  
Used the software for: 2+ years

### "fantastic and helpfull "

April 27, 2018

5.0

Pros

The system is very user friendly and easy to use. I think it is fantastic and helpful for our operations.

Cons

need to fix e contracting. does not work very well with many applications such as exception for deals .

Review Source

TH

Timothy H.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Great Experience "

March 26, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] was awesome. She was very patient. Communicate effectively,Hands on and very knowledgeable.

Pros

I really like the CRM DASHBOARD . Everything is visible.

Cons

I don’t like The number of tabs . It tends to throw me into confusion on a busy day

Review Source

RK

Rick K.  
F and I  
  
Used the software for: 1-2 years

### "Great"

November 17, 2017

5.0

everything as a backbone software for dealerships!

Pros

The software provides easy access to my inventory and doing deals has been very easy, April walked me through important issues and advice and was very friendly nice and professional!

Cons

the least i like about the software is the loading part, i think it could be integrated to be a bit faster but overall the software rocks !

Review Source

SM

Steven M.  
Manager  
Automotive  
Used the software for: 2+ years

### "Frustrating yet effective"

February 10, 2021

3.0

Pros

quick decision time on Westlake and other deals

Cons

Time it takes to load inventory and customer

Alternatives considered

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

Review Source

JF

John F.  
Owner  
  
Used the software for: 2+ years

### "dealer center is great i am able to manage my inventory finance deal and cash deals.Also love the ap"

February 13, 2018

5.0

Pros

i like how im able to mange my inventory and my business in Dealercenter. I like how am i able to have everything organized and how im able to call my rep for assistance. always so supportive and helpful.

Review Source

BBS

Boris Bimars S.  
G Manager  
  
Used the software for: 2+ years

### "It is easy to understand and work with Everything I need is in this portal in a one stop shop "

December 16, 2017

5.0

Pros

What I like the most about this software is that all of my business is run through this software with ease

Cons

What I like least about this subject is that the veriaty of websites are a select few to choose from

Review Source

FC

Francisco C.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Coastal Auto Sports LLC "

September 17, 2020

5.0

Not a bad thing to say about DealerCenter, I've been with you guys since 2008 and love the system and looked at using Frazer but it had super limited functions. \[SENSITIVE CONTENT HIDDEN\] helped me get sorted out with reporting A+ service

Pros

I can access the system remotely after I got a surgery and can manage my business from bed.

Cons

I don't have anything bad to say about DC

Review Source

DB

DANIEL B.  
FINANCE MANAGER  
Automotive  
Used the software for: 1-2 years

### "CRM REVIEW "

January 30, 2019

3.0

Pros

That you can use the CRM and DMS together as an independent dealership.

Cons

The app needs to be completely redone. The merging of customers needs a huge update. It needs a place on the home screen where managers can see who has been checked in on test drives and how long they have been at the dealership. You cannot change the status on the app if needed.

Review Source

RP

Ryan P.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Great program"

March 15, 2017

5.0

I have everything to run my dealership through this program. They host my website, allow me to take credit apps and pull credit, export my inventory, submit to lenders and also scan and bookout vehicles at auction. Really a great package it is allowing my dealershipbto centralize so many things in one place

Pros

How everything is packed into one place

Cons

Sometimes my phone scanner doesnt scan right, but other times it works great

Review Source

AD

Amrish D.  
owner  
Automotive  
Used the software for: 1-2 years

### "Excellent Service, highly recommended "

December 19, 2017

5.0

It helps me with all my day to day activities without having to input all the information into several systems.

Pros

They have help for every aspect of the dealership, my rep Desiree is always going above and beyond to help me out, also Christine. They are awesome! They have all the service and products that I need.

Cons

Sometimes there are updates that make the system a little slow.

Review Source

GR

Greg R.  
Owner  
  
Used the software for: 2+ years

### "customer service agent was very helpful with helping me getting me setup with dealercenter. He was very helpful throu"

July 24, 2018

5.0

Pros

The best thing about dealercenter is that I get to control everything from my computer. It makes it easy for me to print out forms

Cons

I cant think of anything at the moment, but if I have a problem

Review Source

JL

JESUS L.  
sales manager  
Automotive  
Used the software for: 2+ years

### "FlagStaff Auto "

November 13, 2018

5.0

I was locked out of my account but the support staff was very helpful and patient in getting me sorted out. Kudos to this guy

Pros

I wasn't able to login but everything got sorted out

Cons

I can't think of anything right now currently

Review Source

KR

Kiara R.  
Marketing Director  
  
Used the software for: 6-12 months

### "I love DealerCenter! customer service agent was extremely helpful during the website development."

January 3, 2018

5.0

Pros

The software is user friendly. I liked having someone to work close with on the development of the upgraded website. The design is very fresh and clean, setting our dealership apart from the competition.

Cons

While it is not terrible, the inventory is synced with another system so it affects the deleted inventory and it pops back up. It may be a human input error on my end, but it is something I deal with. The tech support team has tried to resolve it a few times, but it happens again after a while.

Review Source

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