# Page 22 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 22 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 526-550 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Stephan S.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Car Nest LLC"

July 10, 2020

5.0

Great system, easy to learn and use. \[SENSITIVE CONTENT HIDDEN\] helps me when I have issues

Pros

Love the BHPH payment notices and past due reminders in DC

Cons

I don't have any dislikes at this moment

Review Source

BM

BRIANA M.  
Manager/Queen  
Automotive  
Used the software for: 6-12 months

### "Interstate Auto Sales of Richmond"

October 7, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] was wonderful, great help with getting our permissions setup

Pros

All inclusive with everything streamlined for me to use

Cons

Not as much access to smaller banks not in DC

Review Source

wP

warner P.  
car dealership  
  
Used the software for: 1-2 years

### "the best i use them again and again"

July 25, 2018

5.0

Pros

easy to use all my customer like it when things go right and they go right when you have some they need

Cons

excellent service my family has also use this software im always looking at ways to improve on services

Review Source

SC

Schwendeman C.  
Sales Manager  
Automotive  
Used the software for: 1-2 years

### "Dealer Center Review"

April 2, 2018

5.0

The ability to Manage our dealership.

Pros

We use Dealer Center to manage our dealership. So It is vital to have the kind of support. Its nice to make a quick call and get the answers we need to keep our day productive.

Review Source

JM

John M.  
Owner  
  
Used the software for: 1-2 years

### "The customer experience is fine. I work good with our DealerCenter Rep."

May 5, 2018

5.0

Pros

The software is pretty user-friendly. IT allows the dealer to submit to multiple banks at once. Very useful

Cons

Nothing at the moment, If there are any problems, I will contact my Rep to handle whatever it is.

Review Source

NH

NATHALY H.  
MANAGER  
Automotive  
Used the software for: 6-12 months

### "DealerCenter Review"

November 7, 2018

5.0

Pros

GREAT CUSTOMER SERVICE , THANKS TO OUR REPS FOR YOUR PATIENCE. THEY EXPLAINED THE SYSTEM SO EASILY AND SHOWED ME HOW TO USE THE APP FOR EVERYDAY PRACTICAL PURPOSES. I LIKE HOW I CAN DO MOST OF MY BUSINESS THROUGH MY MOBILE APP.

Cons

I WOULD LIKE DEALERCENTER TO CHECK IN ON ME MORE TO MAKE SURE I'M USING THE SYSTEM PROPERLY AND GETTING ALL THE VALUE OUT OF IT.

Review Source

sR

sam R.  
Sales representative  
Retail  
Used the software for: 1-2 years

### "DealerCenter make a dealer's life easier"

November 13, 2018

5.0

Our rep was awesome in clearing up all the grey areas I had. Very helpful and patient

Pros

I really like that I can text and email multiple customers all at once.

Cons

More pre-made templates for emails or texts for the holidays

Review Source

JM

Joe M.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Dennis = great customer service!"

October 2, 2018

5.0

So far it has been a learning process and that can be frustrating at time. However, as I get more familiar with the software I'm sure it will get easier.

Pros

DealerCenter support is the best. In addition to the quality of their dealer solution products, I can literally do about 90% of my business through the DealerCenter app. And when I'm not using the app and using the desktop, it's a seamless transition between platforms. The value you get for the cost is unmatched compared to other CRM systems. Especially none out there as tailored to the automotive industry as DealerCenter's solution.

Cons

Sometimes I feel Like I have to do multiple steps do particular things. I also which there was one on one training rather than remote training.

Review Source

DZ

Dina Z.  
agent  
Utilities  
Used the software for: Less than 6 months

### "DC mobile APP"

October 24, 2018

5.0

Pros

I loveeee the app!!!My favorite thing about this app is that everything is completed in one place. we are able to directly communicate with your customers via email and even text through our mobile app with a touch of button. I was dealing with Rep. She is absloutely wonderful to work with. she has always been there to answer any questions that I had. she also had trained me in detail on the DMS system. she showed me where everything is located and how to get to it. I appreciate all of our help and will also hope to work with her more in the future.

Cons

there wasn't anything that I disliked about the software. other than it was too much at first because there was so much that you had to learn.

Review Source

WW

Wendy W.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] is awesome!"

February 12, 2020

4.0

I feel like I am able to access all that I need in a customer file without going out and having to log into another program.

Pros

I feel like this software has so many features...almost too many but when they are all mastered, I feel like it will be excellent.

Cons

this software is quite slow moving through screens

Switched from

[Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/)

more features with Dealer Center

Review Source

LO

LEANDRO O.  
GENERAL MANAGER  
Automotive  
Used the software for: Less than 6 months

### "CRM IS A GREAT PRODUCT, \[SENSITIVE CONTENT HIDDEN\] IS A GREAT INSTUCTOR, VERY GOOD APPRECIATE!!"

May 14, 2021

5.0

CENTROLIZE ALL THE DAYLI PROCEDURE, AND HELP A LOT TO MANAGEMENT.

Pros

LOVE EVERYTHING IS IN ONE PLACE VERY GOOD AND ORGANIZE!!

Cons

NOTHING AT THIS TIME EVERYTHING IS WORKING GREAT

Switched from

[HammerTech](https://www.capterra.com/p/186670/HammerTech/)

BECAUSE WANT CENTRALIZE EVERYTHING IN ONE PLACE AND BE ABLE TO CONTOL.

Review Source

CM

CHRISTOPHER M.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Cloud based!"

November 13, 2018

5.0

Great support!

Pros

Love that the system is cloud based. Most other systems we tried are not cloud based. This system is very advanced and clean, simple to use!

Cons

I don't notice any cons in the system so far!

Review Source

AW

April W.  
Finance Manager  
Automotive  
Used the software for: Less than 6 months

### "Training Session"

October 19, 2018

5.0

We are switching to DealerCenter so everything is centralizer and everyone can learn on the same system.

Pros

Once you understand the system there are few limitations. And if you have ideas about how to improve they'll create a ticket to update to make it more user friendly.

Cons

There is a lot of information to do over a conference call. Would have preferred to be walked through the process or had an expectation set of everything we need to follow up with to have a sooth transition. Rather than calling to set up a training session.

Review Source

DT

DAVID T.  
owner  
  
Used the software for: 6-12 months

### "My experience was Awesome with representative."

July 30, 2018

5.0

easy to use

Pros

Software is easy to use...very attentive customer service!It's very hard to find people who can help! It is a pleasure to speak to some one that is attentive and is really concerned about you getting what works for you.

Cons

none...so far I'm very happy to be using this software and have used it before.Nothing negative...great customer service.

Review Source

JA

Jerry A.  
General Manager  
  
Used the software for: 6-12 months

### "Simply Wonderful"

June 7, 2018

5.0

Website is alot better, I can connect to all my banks at once, and everything is so much simpler.

Pros

Everything is right in front of me and easy to use. The customer support is friendly, helpful and very knowledgeable, expecially my rep Desiree.

Cons

Honestly everything seems to work really good but I notice that sometimes when I am rehashing the system moves a little slow.

Review Source

MA

Mike A.  
President  
Automotive  
Used the software for: 6-12 months

### "Lorain Auto Credit LLC"

December 4, 2018

5.0

Pros

What I like most about this software is that I have the ability to use 1 platform for 9 different things. For example: Autocheck, my website, and marketing feeds.

Cons

What I didn't like was that I was not aware of all the abilities Dealercenter has and know that I know I added a website, online marketing, and a unlimited Autocheck Subscription too!

Review Source

SK

Shawn K.  
General Manger  
  
Used the software for: 6-12 months

### "Dealer Center has been easy to use , user friendly , customer support is great. "

April 24, 2018

5.0

Pros

CRM is a great tool , easy to communicate with my customers. The text message feature is very useful along with sending bulk messages. i love having everything under one umbrella, keeping everything organized an conveneint.

Cons

need outside reps, our CRM rep has been very helpful and we'd love for her to visit our store. Would would be great!

Review Source

TG

TOBY G.  
MANAGER  
Automotive  
Used the software for: 1-2 years

### "BEST CONVERSATION I EVER HAD WITH YOUR BUSINESS"

October 18, 2017

5.0

VERY EASY TO USE AND GREAT PEOPLE TO TALK NTO DESIREE FOR INSTANCE

Pros

DOES A LOT OF THINGS I REALLY DIDNT KNOW, UNTIL WE TALKED TO CUSTOMER REP WHAT A PLEASURE AND SHE HAD ALL THE PATIENCE IN THE WORLD.

Review Source

MM

Mark M.  
GM  
Automotive  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] is a pleasure to work with"

September 29, 2020

4.0

\[SENSITIVE CONTENT HIDDEN\] has been a pleasure to work with in all dealings, including trouble shooting, setup, pricing and use.

Pros

Integration of inventory and financing is easy to learn to use

Cons

Some items are not intuitively designed but easy to learn to use.

Alternatives considered

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)[Wayne Reaves Software](https://www.capterra.com/p/95110/Wayne-Reaves-Software/)

Reason for choosing DealerCenter

price and overall integration.

Review Source

tW

tatum W.  
internet director  
Automotive  
Used the software for: 1-2 years

### "Support team Is very Helpful"

October 24, 2018

5.0

Pros

DealerCenter keeps everything in one place and is very organized. Support team has been great with the setup process.

Cons

So far so good. I like how everything is organized and in one place.

Review Source

SP

Steve P.  
manger  
Automotive  
Used the software for: 6-12 months

### "Dealer Center is helpful"

March 10, 2017

5.0

Dealer Center has a lot of convenient options that save us a lot of time. the customer support is excellent, they jump into your screen to assist you. broadly has turn out to be one of the best investment in terms of improving by business. The new websites are AMAZING!!!THANK YOU

Pros

its convenient

Cons

i would like the option to delete customers from my system, particular on the ones that i did a cash deals.

Review Source

ND

Niki D.  
Owner  
  
Used the software for: 6-12 months

### "I've had a great experience with DealerCenter. One of the rep put our website up in 24 hours!"

April 20, 2018

5.0

Pros

I've had a great experience with DealerCenter. She helped us put our website together in less than 24 hours. It's sleek, has all the information our customers would need to know, and the functionality is great!

Cons

Only con I have is when you lose power you have to call in to reset the finance printer. Takes time out of a very busy day.

Review Source

BY

BECKY Y.  
Sales Manager  
Automotive  
Used the software for: 1-2 years

### "Credit Report Prints "

November 23, 2018

5.0

I think it was a painless experience

Pros

I like that i was able to print the document i needed

Cons

I wish it was already a blank document to save in the first place. Would save the trouble of calling

Review Source

FR

Florisel R.  
Used Car Dealer  
Automotive  
Used the software for: 1-2 years

### "Great Product"

January 4, 2019

5.0

Overall experience is excellent, great customer services.

Pros

Love the DMS integration and the many services Dealer Center offers like accounting.

Cons

The Ads that are located at the bottom of the page.

Review Source

LI

Leutrim I.  
Salesman  
Automotive  
Used the software for: 6-12 months

### "DealerCenter review"

November 14, 2018

5.0

Easy to use and very effective, I love the system. My Sales Rep is a very helpful and nice guy. He was patient with me. He answered all my questions (and I had A TON) You can tell that he cares about his customers and is always willing to go above and beyond for them. Overall I’d give him a 10/10 for customer service.

Pros

This system is very easy and simple to use.

Cons

Really I’ve got nothing to complain about.

Review Source

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