# Page 5 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 5 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 101-125 of 1479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MO

Max O.  
Manager  
Retail  
Used the software for: 2+ years

### "The best customer service "

March 31, 2024

5.0

So happy with DC and \[sensitive content hidden\] my rep.

Pros

The customer support and service make it easy!

Cons

Pretty much I'm running my business in DC

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Progress and features in DC, every dealer needs to have it

Review Source

GS

Gary S.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "Impressive "

May 7, 2020

5.0

I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days. In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air. A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Pros

Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.

Cons

Nothing negative to say. Nothing else to say about the CONS ......

Reason for choosing DealerCenter

N/A

Switched from

[Dealer Solutions Software](https://www.capterra.com/p/49168/Dealer-Solutions-Software/)

Old software had in house server that crashed daily ... no internet access unless connected to the server... no mobile app.. they promised to create a web based solution, but never did... we were their customers faithfully for nearly 9 years before making the switch.

Review Source

JE

Jason E.  
Owner  
Automotive  
Used the software for: 2+ years

### "Easy access"

November 15, 2023

5.0

Overall it’s been fantastic working with finance companies

Pros

Access to a number of finance companies

Cons

Cost isn’t much but I think it should be free since the finance companies are paying a fee as well

Review Source

DM

Dusty M.  
Fixed Operations Manager  
Retail  
Used the software for: 6-12 months

### "Dusty Miller"

December 21, 2023

5.0

Love it and will continue to use it as our primary source for several processes

Pros

a lot of valuable information in one location

Cons

You haven't added AI features yet but I'm sure they are coming

Review Source

VR

Verified Reviewer  
Accounting Software  
Accounting  
Used the software for: I used a free trial

### "Seller Center"

December 8, 2022

5.0

What is DealerCenter?Serving in excess of 22,000 vendors, DealerCenter is the first in class merchant the bosses plan in the business. DealerCenter coordinates what is happening, improving on it to deal with your showcase region. Whether money bargains, Purchase Here Pay Here or outside finance, DealerCenter has the plans in general and administrative work you want to finish bargains rapidly and absolutely. DealerCenter besides offers worked with objections, complete CRM, credit reports, sell off run, significant solid areas for records plan and essentially more!Best ForThe free trade vehicle vendor who is searching for first rate merchant the board framework functionalities at the most brutal cost keeping an eye out.

Pros

ExpertsThe design is a striking extra ,remarkably immediate and right I would suggest this with any PC clueless individual. Work area an arrangement highlights for assessing a strategy and it are exceptionally straight forward to coordinate prospects

Cons

ConsThe Cons is that states rules compromises the full impact of the doorway sellers focus offers that may be valuable with express circumstances, for example, structure completing work area work for new comers that may not recollect where the clients ought to sign documentation.

Review Source

DW

Douglas W.  
Owner  
Automotive  
Used the software for: 2+ years

### "Dealercenter "

September 18, 2023

5.0

Pros

Easy to use \[sensitive content hidden\] has been a big help, she’s a great rep, and a great part of the company, always willing to help.

Cons

No cons, worth the money.Would choose Dealercenter over any other platforms

Review Source

DE

Dan E.  
Owner  
Automotive  
Used the software for: 2+ years

### "Great Dealer Suite of options to run every type of dealership"

September 29, 2020

5.0

Overall a great product that has more positives than negatives. Local account representatives are US based in Los Angeles and they are spectacular to deal with. When you need tech support, you'll have some headaches as they are based in India. Indian support crew are very professional, but often times I find it that they do not understand the issues.

Pros

Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.

Cons

The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.

Review Source

SS

Scott S.  
SALES MANAGER  
Automotive  
Used the software for: 2+ years

### "Dealer Center"

April 21, 2022

5.0

i have had nothing but a great experience with dealer center

Pros

the integration with our inventory makes everything easy when you are trying to find a unit that works

Cons

with what we use this for, I really can not say that there is anything that i don not like about it

Review Source

MV

Mely V.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Happy dealer center user"

February 7, 2023

5.0

We have been working with DealerCenter- we got our website up and completed CRM training. The software is easy to use and we've started the change to use DealerCenter instead of Frazer do to it being a one stop shop- our rep \[sensitive content hidden\] has been amazing at helping us with any questions that we have had regarding the software. She is always willing to help any way she can and gets things done in a timely manner. We love that she always has a positive attitude and ready to tackle any issues we come across.

Pros

That I can manage my business all in one which saves me a lot of time and makes the whole selling a car process a lot easier.

Cons

The only thing I don't like is my facebook integration has not been set up fully, but my rep is working on it.

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Cloud-Based, Other product intergrations.

Review Source

AR

Alex R.  
Manager  
Automotive  
Used the software for: 2+ years

### "Dealer Center Service Rep \[sensitive content hidden\] "

March 22, 2023

5.0

Love the service and the product! Many thanks to our account Rep \[sensitive content hidden\] !!! Wonderful experience!

Pros

The service and ease of use. We have an amazing Rep, \[sensitive content hidden\] , who goes above and beyond to ensure our business is on the right track with the right products!

Cons

None.... all is good!.

Reason for choosing DealerCenter

Ease of Use!

Review Source

AW

Anthony W.  
General Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Buy Here Pay Here"

March 6, 2024

5.0

Customer service is promptly and to the point easy to understand.

Pros

very easy to take payments and easy to fiend it all

Cons

understanding balance forward is not that easy yet.

Reason for choosing DealerCenter

just log in and have all your need it tools to take payment and more.

Switched from

[Float](https://www.capterra.com/p/136078/Float/)

new tech and easy to use my old DMS is not online Frazier was not it for me.

Review Source

TE

Tom E.  
owner  
Automotive  
Used the software for: 6-12 months

### "DealerCenter: Great Software and Great Value."

June 30, 2022

5.0

We're coming up on a year with DC and I really enjoy it.

Pros

I like the price and the ease of use. \[SENSITIVE CONTENT\] helps me get anything done that I need to get done.

Cons

It's great. I can't think of one change I would make.

Review Source

JF

JOHN F.  
UsedCar Dealer  
Automotive  
Used the software for: 2+ years

### "Dealer Center Review"

March 8, 2024

5.0

Great overall experience, when there are glitches \[sensitive content hidden\] opens a support case.

Pros

I like being able to submit to multiple lenders from my DC, \[sensitive content hidden\] is my rep and is always there for me.

Cons

There are many small glitches in the software.

Review Source

JG

Johanna G.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "WorldPay Integration with DealerCenter"

August 24, 2022

5.0

DealerCenter has excellent customer service reps that are always there to answer our question whether it be by phone or live chat. If they don't know something, they'll always find a way to get the answers we need.

Pros

Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by \[SENSITIVE CONTENT\]

Cons

Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!

Review Source

CV

Carmen V.  
Salesperson  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "CRM Training with \[sensitive content hidden\]"

May 10, 2023

5.0

Overall it has been a great experience working with all the reps at DC and the trainings have been awesome.

Pros

\[sensitive content hidden\] was very patience and knowable of the product. However, when we ran into a question that she could not answer she assure me that she would get the answer and get back to me. I really like that.

Cons

The is nothing I have to add to this section.

Review Source

GS

Gerald S.  
Sales  
Automotive  
Used the software for: Less than 6 months

### "DealerCenter Experience"

May 11, 2023

5.0

So far no major complaints. Customer service is amazing for sure. Really enjoyed my conversation with \[sensitive content hidden\]. She makes every conversations fun one. I actually look forward to her calls.

Pros

Keeping track of which customer I have communicated with. Reminders to follow up are very helpful.

Cons

I feel that the text messaging seems easier on the mobile app. But then again I just started using program so maybe I just need to play with it more. If I don't hit "completed task" it still shows on my notifications tab that I have not completed task even if I did take care of it.

Review Source

nM

nir M.  
owner  
Automotive  
Used the software for: 2+ years

### "Easiest/BEST out on the market "

August 27, 2021

5.0

great

Pros

Super helpful staff \[SENSITIVE CONTENT\] is one of the best, always using DC to know the status of my inventory.

Cons

Need more features for app, Working a deal on the app would be great, also need App for IPAD with better econtracting

Review Source

VR

Verified Reviewer  
Owner  
Automotive  
Used the software for: 2+ years

### "CRM PRO!"

January 8, 2019

5.0

I have been with dealercenter for years now, and I really love the platform! Just recently set up my DRM pro and really going to use this to push our lost customers and warm leads.!

Pros

Ease of use and the deep range of options.

Cons

The iphone app is a little bit slow, and as far as the CRM text messages, you cant shorten the links to carfax or include a pdf. I would think a customer wants a clean short message. No long urls to click.

Review Source

TG

TAMI G.  
SECRETARY  
Automotive  
Used the software for: 2+ years

### "Great crm/dms system"

March 28, 2024

5.0

Pros

You have the ability to control everything in one area, website, inventory, customers

Cons

I don't like the billing cycles because they lag behind

Review Source

Stephen A.  
Business Manager  
  
Used the software for: 2+ years

### "The best DMS for the small used car delaership"

December 7, 2017

5.0

Makes my every day work so much easier!

Pros

The company is so far ahead of the curve when it comes to bringing anything a dealer could want from a DMS. From our website to inventory. I have been with Dealer Center for over 6 years and I don't keep using them because their bad!

Cons

some times, there technology gets ahead of their support. But, they are always willing to get the answer and fix it

Review Source

JG

Jay G.  
Manager  
Automotive  
Used the software for: 2+ years

### "Great for Auto Dealers"

November 7, 2022

5.0

We like the software and believe it definitely helps get deals done. We love to use it for running credit reports. Very easy program to learn to use.

Pros

We like the ease of use. Fair pricing for running credit reports. Saves all the data you would need to work on other approvals.

Cons

Wish there were more lenders using the software, but they are added.

Reason for choosing DealerCenter

The ease of use and flexibility of the program.

Review Source

VR

Verified Reviewer  
Creative Director  
  
Used the software for: 2+ years

### "Support staff was extremely helpful. They had my website up and running the same day."

June 1, 2018

5.0

Pros

The best thing about this software is how everything is integrated. The website, inventory, sales process, leads etc. Everything is in one place which makes it easy for me to manage my own leads as well as oversee our other sales employees.

Cons

Currently there is nothing I dislike about the software. It has 100x better than when we were using carsforsale.com

Review Source

JD

John D.  
OWNER  
Retail  
Used the software for: 1-2 years

### "Dealer Review "

January 9, 2024

5.0

The ease of being able to apply certain aspects of each deal

Pros

The ease of use and the website and the response from the sales rep \[sensitive content hidden\]

Cons

Sometimes it can be convoluted and confusing.

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

They did not have the capability of access from any computer.

Review Source

aH

abdallah H.  
manager  
Automotive  
Used the software for: Less than 6 months

### " DealerCenter Review"

April 27, 2023

5.0

Pros

Its an amazing tool to use but in my experience even if you have an amazing tool sometimes it cant work the best for you if you don't have a good support team. Honestly \[sensitive content hidden\] is one of the best support service members I have experienced with and its always very wonderful to work with her at all times even though i need help or re training she is always open for me to do the retraining and always willing to help me out

Cons

i dont see no cons in this product other than the customer should use it to its full poteintal and even if you could they can introduce something new to you

Review Source

OW

Octavio W.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "Worth the Switch!"

December 6, 2022

5.0

Pros

We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!

Cons

It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn

Review Source

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